Cre8tive Touch Events & Rentals Reviews

10 | Gwynn Oak, MD
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10 Reviews for Cre8tive Touch Events & Rentals

Recommended by 93%

10
WeddingWire Couples' Choice Awards 2014 Winner

4.7 out of 5.0
  • Quality of service 4.5
  • Professionalism 4.5
  • Flexibility 4.9
  • Value 4.7
  • Average response time 4.9
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  • N

    Nikia · event on 05/03/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Creative Touch helped make our event one that will always be remembered. The staff is professional with excellent customer service. They arrived on time well equipped to execute the production. I can't wait to use their services again.

    Sent on 06/13/2014

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. We love working with other professionals and it was a wonderful experience working with you to create such a fun and fabulous event.
  • M

    Michael · Married on 10/28/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I worked with Shimia and her team for a bridal show I was hosting at my hotel, Holiday Inn Inner Harbor. They provided the decor for a ceremony, cocktail hour and reception. The whole process was seamless! The event decor was classy and fit into the theme we were putting together for the show. Her team was very professional and easy to work with as well.
    I would highly recommend Cre8tive Touch Events & Rentals and have in fact placed them on our preferred vendors of the hotel.
    Thank you so much Shimia, I look forward to working with you much more in the future!

    Sent on 10/31/2013

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. Holiday Inn is a great venue and we loved working with the professional and friendly staff to pull off such an amazing event.
  • User2375791 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I rented chargers and pillars from this company and they were very professional. I was originally supposed to pick them up myself to avoid delivery feed but the day of they said they'd deliver to the venue. Everything was there on time and in good condition!

    Sent on 10/31/2013

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. We are happy that we could be apart of your wedding.
  • User3613269 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My wedding wa fabulous ur to the elegance of the quality tablecloths, chair covers and napkins rented. Shamia was very professional and prompt with providing services . I will provide photos to show the quality and how my wedding reception and day was beyond our satisfaction. I will definitely recommend their services to anyone planning an event.Thank
    you ! Mya & Shaun

    Sent on 10/18/2013

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. What a fabulous wedding, it was our pleasure to be apart of your wedding.
  • H

    Barbara · Married on 07/22/2011

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Shimia was very professional. I had indicated my colors to her prior to our meeting, and when I arrived for a viewing of what she would do for our reception, I was impressed with the fact that she had already incorporated my colors in the arrangements. When I called to make a possible adjustment in the number of people who would be attending the reception she was more than willing to make the change. She even accompanied us to the reception hall and diagramed the best lay out. I would highly recommend this company to all future brides. My reception was truly a dream come true.

    Sent on 08/03/2011

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. We aim to please and go above and beyond our clients expectations. We are happy that you recognized that and we absolutely enjoyed working with you to create an reception that was all that you dreamed it would be.
  • A

    Alison · Married on 04/14/2012

    4.8
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Overdue review: Cre8tive Touch Events & Rentals provided me with great service. From centerpieces to lighting. They gave me floor stencils, napkin rings just about everything I asked for within reasonable price range. Everything was just beautiful I was already feeling like a princess but they made my venue inexpensive venue seem much more than it’s worth. The owner was very respectful, timely, full of creative and helpful. There was only one issue that I had and that was a communication error that may have been on my part but other than that my wedding was beautiful. I have recommended this company to all my friends that have gotten married since I have used them. I plan to use them for future events as well.

    Sent on 01/14/2013

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. We really appreciate your kind words and it was a pleasure to be apart of making your reception all that you envisioned.
  • S

    sarah · event on 05/02/2012

    4.4
    • Quality of service:
      3.5
    • Responsiveness:
      5.0
    • Value:
      4.5
    • Flexibility:
      4.5
    • Professionalism:
      5.0

    They were on-time and always responsive to my request and concerns. I would highly recommend Cre8tive Touch.

    Sent on 05/06/2012
  • Vanessa

    Vanessa · Married on 03/10/2013

    4.4
    • Quality of service:
      4.5
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      2.5

    Cre8tive Touch is definitely ideal for the budget conscious couple. I remember having an idea of what I wanted but did not have the means to execute or the expertise to shift through the unnecessary. This company took my complicated idea and made it into something beautiful and one to be remembered for years to come. The focus on detail was noticeable and greatly appreciated. Shima did an excellent job on her delivery and we are so appreciative of the time that she devoted to our event. As with any situation, there is always room for improvement. There were at least 2 occasions where I felt the situation could have been handled more professionally. Humility is a characteristic that outshines any type of delivery. Never should a client be threaten on their wedding night about items being missing or misplaced with a "72 hour if we do not get items returned you must pay", especially if it was not noted in the contract or verbally discussed prior to contracted work. Perhaps if the company stayed for the occasion (as suggested) this would have been a way to make sure no items were taken by the venue, the guests, or anyone for that matter. We were honeymooning! A friendly suggestion, perhaps place within your future contracts that you are not able to guarantee work if you do not have permission to prepare at least 2 hours before the scheduled event. This may make having to work with other professionals a bit easier and may take some of the unnecessary stress away from the client. If they sign the contract, then they know that Cre8tive Touch will not be liable if they are unable to deliver things verbally agreed upon . I hope with each new client, Shima Davis-Kelley and Cre8tive Touch Events and Rentals will continue to grow and acquire the image they hope to seek. I wish them well and we are very appreciative and thankful for the job that you have done. May Jehovah continue to bless you!

    Sent on 03/26/2013

    Cre8tive Touch Events & Rentals's reply:

    Cre8tive Touch strive for excellent customer service. At no time was the client threatened, the couple was never contacted. The wedding coordinator was contacted because items that were used in our event design services for this event were missing and the coordinator was notified that the items would need to be returned within a industry standard timeframe of 72 hours. Additionally, the client and the venue were made aware of the time needed (2 hour setup time) to execute a theme event prior to the client signing the contract with the venue. Unfornately for the client, the venue (The Forum Caterers) decided to wait two days prior to the event to notify the client that the appropriate timeframe would be allowed. Because we pride ourselves on executing events, we notified the client more than 30 days in advance of her event when we become aware that the venue stated they could not honor our 2 hour setup time request. In order to work the situation out, we meet with the venue and client on at least two occassions (which the client was not billed for these extra meetings) to communicate the logistics of event setup and our design execution. Cre8Tive Touch made several concessions for this client and regret that they were not 100% satisfied.
  • D

    David · Married on 10/26/2013

    4.2
    • Quality of service:
      3.5
    • Responsiveness:
      4.0
    • Value:
      4.5
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    It was a pleasure to work with Shimia and the Creative Touch staff before, during and after our wedding day. We appreciate your patience and flexibility within the planning stages of our wedding. We thank you so much.

    Sent on 10/29/2013

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. It was our pleasure to be apart of such a beautiful wedding.
  • User4250555 · 2+ years ago

    3.8
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      3.0
    • Flexibility:
      4.0
    • Professionalism:
      3.0

    It is critical to ensure that both parties clearly understand role and responsibilities beyond the cursory introductions and contract review. Additionally, once a month status updates, at a minimum, should be part of the agreement. This will ensure both parties are updated and role and responsibilities are reviewed.

    Sent on 07/15/2014

    Cre8tive Touch Events & Rentals's reply:

    Thank you for your feedback. It was a pleasure working with several talented vendors as the "Day of Coordinator" for this wedding.

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