Jessica L. Sent on 11/10/2019
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Quality of service
4.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
3.0 out of 5 rating
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Flexibility
2.0 out of 5 rating
Beautiful rustic venue, but beware of extra hours
The venue was beautiful. Stringed lights across the patio, wine barrels with elegant floral arrangements on top, fireplace crackling, all made for really wonderful pictures! The staff was amazing. They were so nice, helpful, and honestly very fun to talk to. They helped us clear the lunch we brought in, helped light candles, and were happy and optimistic the whole time. The huge downside that I wish I knew ahead of time, was we payed several hundred dollars per hour to rent the venue other than the time originally given to us. We were told the venue would be closed, and it would be ours all day because we paid for the extra time. When I arrived, guests not in the wedding were taking their time buying wine. We were trying to set things up and get ready for the first look, and we had random people in the way. I told the staff we rented the venue and paid a lot of money, and emailed the Corbin’s asking for a refund for the hours they sold wine to guests, because clearly, they weren’t closed. As a result of this, we were delayed setting up, the first look was late and rushed, we were still taking pictures when the guests arrived because we were so far behind on our schedule, and the ceremony didn’t start on time. If I had known that the venue really wouldn’t be closed, I would have worked around it. But the “first look“ took place on the front porch and I was on edge wondering if someone was going to show up in a t-shirt wanting to buy wine. Not at all what a bride wants on her wedding day. I was told there was nothing else they could do to stop people from coming, and I responded saying they could have put signs out saying the venue was closed, as well as turning people away at the door. Very unprofessional how the Corbin’s handled this situation in my opinion.
The venue was beautiful. Stringed lights across the patio, wine barrels with elegant floral arrangements on top, fireplace crackling, all made for really wonderful pictures! The staff was amazing. They were so nice, helpful, and honestly very fun to talk to. They helped us clear the lunch we brought in, helped light candles, and were happy and optimistic the whole time. The huge downside that I wish I knew ahead of time, was we payed several hundred dollars per hour to rent the venue other than the time originally given to us. We were told the venue would be closed, and it would be ours all day because we paid for the extra time. When I arrived, guests not in the wedding were taking their time buying wine. We were trying to set things up and get ready for the first look, and we had random people in the way. I told the staff we rented the venue and paid a lot of money, and emailed the Corbin’s asking for a refund for the hours they sold wine to guests, because clearly, they weren’t closed. As a result of this, we were delayed setting up, the first look was late and rushed, we were still taking pictures when the guests arrived because we were so far behind on our schedule, and the ceremony didn’t start on time. If I had known that the venue really wouldn’t be closed, I would have worked around it. But the “first look“ took place on the front porch and I was on edge wondering if someone was going to show up in a t-shirt wanting to buy wine. Not at all what a bride wants on her wedding day. I was told there was nothing else they could do to stop people from coming, and I responded saying they could have put signs out saying the venue was closed, as well as turning people away at the door. Very unprofessional how the Corbin’s handled this situation in my opinion.
