Copper Willow Paper Studio Reviews
Reviews
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Annie Sent on 09/18/2018Copper Willow was wonderful to work with & helped us create the most beautiful wedding invitations! They really listened to our vision & made it come alive!
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![Mariah]()
Mariah Sent on 12/31/2025Promising Aesthetic, Poor Execution and Accountability
Before beginning, I’d like to note that the prior positive reviews for this business appear to have been posted in 2018 or earlier. I believe this review reflects the experience of working with Copper Willow today.
We were referred to Copper Willow / Jill Velez by a friend whose invitations we loved and were excited to work with her. Throughout most of the engagement, we acted in good faith. However, repeated delays, communication gaps, and later interactions ultimately soured the experience and made it unnecessarily stressful and draining. I would not recommend Copper Willow to anyone who needs reliable timelines, proactive communication, or a low-stress planning experience.
Below is a timeline for context:
On April 18, we had an introductory call while Jill was driving. We agreed the project would be completed before July. During that call, I stated two non-negotiables — no tropical elements and no green-and-white palette — which were reiterated in a follow-up email and requisite mood board on May 6. On May 8, Jill stated we were “on her schedule this week.” Despite this, the first design did not arrive until May 26 and featured green-and-white palm imagery, directly contradicting what had been stated.
That same day, I provided detailed feedback and Jill requested a call. She did not respond until June 1, when she apologized and cited personal matters.
Version 2 arrived on June 6, but Jill required me to make all key design decisions rather than exercising design leadership. At her request, I created detailed mockups, purchased fonts, developed color palettes (including specific HEX codes), sourced flower imagery, shared explicit feedback in a google doc, and provided visual references to move the project forward; these were not implemented.
Version 3 arrived on June 17, followed by another delay and apology citing other weddings. Communication then stopped. After four unanswered follow-ups, Jill replied on June 29 saying she was on vacation and would respond upon returning, but no further response was received.
There was no further communication from Jill until July 24—over five weeks later—after my fiancé requested either progress or a refund. Jill approved a refund within three hours, which we appreciated, though we understood we were not contractually entitled to one. However, between October and December, four follow-ups requesting the agreed refund went unanswered. On December 3, Jill retracted the refund, stating the project was “left in limbo” because she was waiting on me to call, despite extensive written documentation showing continued outreach on our end.
Overall, this experience demonstrated a consistent pattern of missed commitments, delayed communication, and lack of professional accountability.
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