Concord Wedding & Prom Center Reviews
Reviews
4.2 out of 5 rating
4.2 out of 5 rating
23 Reviews
83% recommend it
Awards
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![Jordan Elizabeth]()
Jordan Sent on 03/25/2016The Concord Wedding Center is an amazing place to go to. They offer tuxedos and prom dresses as well as bridal gowns, but I didn't visit those areas. I walked in expecting to just try on dresses to figure out what I liked and to decide on things like the shape of the gown, but I never expected that I'd walk out with an amazing dress that I had previously not thought possible. I believe the woman who helped me was the owner of the store, and she was super friendly and helpful. I ended up purchasing the fourth dress that I had tried on. The owner was extremely kind to me and my whole party, and she helped me with putting on the dresses, which I found to be a huge help. When I walked out with the dress, she would listen carefully to what I thought about the dress, as well as with the opinions of the ones I brought with me, and from that she figured out my style and found the perfect dress for me to try on. The first two I tried on were my pick; it was the second one that she brought out to me that was my perfect dress. She knew it was over my budget and gave me a big discount to help me afford it. I expected a fun day of trying on dresses and left with my dream dress. I would definitely recommend this place.Concord Wedding & Prom Center's reply:
Hi Jordan,
Thank you so much for your positive review, we love to hear that our brides have had such a wonderful experience here at CWC! We appreciate your business and hope you will send us pictures of your special day so that we can show you off! We are glad we could help you find your dream dress!! -
User1542092 Sent on 02/23/2014I strongly recommend concord wedding and prom! I knew the exact dress and they knew instantly which one and where it was. As active duty military too they were so nice and offered a discount and really work with you! I will most definitely be sending my friends their way when it comes time for them to find wedding dresses. -
![Marie]()
Marie Sent on 11/13/2013Irene is an absolute miracle worker with alterations! She took a mermaid/trumpet style dress that no longer worked for my body type and changed it into a gorgeous a-line that was completely flattering. She is completely willing to offer advice when needed whether the person wants it or not. Her straightforward talk is reassuring, and her knowledge/ ability is outstanding. I will definitely go back to Irene with any future alterations! -
![Hannah]()
Hannah Sent on 02/02/2017We were so happy with our wedding rental needs provided through the Concord Wedding Center. Their location was so convenient to our wedding venue, and they allowed us to modify our order several times. They set everything up perfectly, and removed it from the venue promptly following our wedding. Highly recommend!Concord Wedding & Prom Center's reply:
Hi, Thank you so much for your positive review, we love to hear that our customers have had such a wonderful experience here at CWC! We appreciate your business. At CWC we strive to assist our customers in giving them the best service we can. We hope to be your reliable rental service, and look forward to doing more business with you!! -
User1256487 Sent on 07/24/2013Irene was an amazing seamstress. I found my perfect dress, and the staff was always friendly and helpful. -
User2452432 Sent on 12/03/2015I found my dress at this venue. It was the second dress that I had tried on. I had purchased a new bow, because the that I tried with the dress was stained. When I when to pick up the dress they forgot to order my bow, so they exchanged my bow for a veil. Only problem with that was they forgot to order my veil twice.. Other than that I purchased a very lovely dress and everything worked out just fine. -
![Christina]()
Christina Sent on 09/07/2016I went looking for a wedding dress. Someone helped us when we initially got there but they seemed like they booked too many people at one time. Even though they were professional, I didn't get very personalized service. They don't have a very large selection of wedding dresses and most of them were over $1,200.Concord Wedding & Prom Center's reply:
Hi Christina,
We appreciate your business and your feed back. I do sincerely apologize that you had that experience here at CWC. We strive to to give every customer a great experience. I apologize for not contacting you sooner! You are right, customer service is extremely important in every business. Our staff really does work very hard to make sure all customers leave happy. We are so very sorry that our consultants were not more attentive. I wish you would have asked to speak to management, we would have immediately taken over. If you are still looking for a gown I would be happy to work with you personally. Again, I apologize for your negative experience in our store. We hope to hear from you soon. -
User2499920 Sent on 01/09/2016I found a wedding dress here that I completely fell in love with and ordered it. It was a lace up and when my dress came in, I tried it on and one of the staff members laced it up for me. There was something a little off about it, the top was a lot higher on one side than the other and made the dress look very off center. The staff member took me right to Irene, their in house seamstress, who told me she could fix it, and told me that she just had to "open the lace up a little bit". She asked me if I planned on losing any weight and I told her maybe 10 pounds because I wasn't that big to begin with and Irene said she definitely needed to open the lace, but not much. I made an appointment to come back a few weeks later to give her time to work on it. A week after, I was looking through pictures of that day and realized why my dress had looked so weird. The staff member had missed the top loop on one side of the dress while lacing it up. I immediately called Irene and told her and she said that she noticed it when I was there. I also told her that I didn't really want the lace opened up because I don't like wide lacing, and wanted the lacing as close together as possible and her response was that it wont be wide, but If I didn't have the lace opened up a little, if I did lose weight, "I would be screwed" so I just trusted her with it. My next appointment came and she did not have the dress done, so I made another. When I came in and first saw the dress I was literally in tears in the dressing room. The lace was opened up SO wide and the sides of the dress were no longer even (where she had to sewn it back together) I put the dress on and felt horrible in it. Here is what really got me, at the end of the appointment she said to me "Don't lose any more weight, or you will be screwed!" At that point I hadn't lost any weight at all so what was the point of all of this? I felt so self conscious at my wedding. Moral of the story, if it's a corset, don't let her touch it! -
Kelly Sent on 11/09/2017I had ordered dresses from Alfred Angelo and to no fault of CWC I needed to order new dresses in a hurry! I went to the store and they had dresses picked for me that were similar to the dresses I had originally ordered. I switched all the dresses over and double checked sizes since they would be different from a different dress company. That night I picked a dress for me, off of the rack, tried it on and purchased it. When I tried it on I did not like the belt with it bc I have a short torso. I told one of the bridesmaids about the change in dress and when she looked it up she realized it did not come in the color I had requested. I called CWC to inform them to change the color of all the dresses so they would all match and to make things easier then trying to change the dress again. They said no problem! I went in a few days later for my first fitting. When I walked in the girl informed me that they sold my belt. Well I purchased the belt and no one told me anything about it. I was told my the alterations lady that she could fix my dress to fit my torso better and I actually wanted to see if the belt would look good but I couldn't because it was GONE! Skip to a few weeks before my wedding the dresses came in, the girls got them altered asap due to the closeness of the wedding. My SIL went to pick up her and my other SIL and she realized they were 2 DIFFERENT COLORS! I was so upset but I figured if I told them I called and tried to prevent this they would help me out. They didnt want to do anything for me! They said I signed off on them and there was nothing they could do. I signed off on a dress they dont even make!!! I trusted the girl that ordered them and thought she knew what she was doing. The manager was so rude to me and I will never recommend or be back!
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