CityGate grille Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
23 reviews
Recommended by 94% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.7 out of 5 rating4.7
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Value 4.7 out of 5 rating4.7
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Flexibility 4.7 out of 5 rating4.7
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Featured
Lindsay Sent on 11/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Outdoor Fall Wedding
My husband and I got married at CityGate Grille on 09/23/23, and could not recommend this venue enough! The scenery was beautiful and we had the perfect ceremony by the pond, a dreamy cocktail hour on the outdoor patio, and a fun-filled reception inside the Terrace room. The staff at CityGate were incredibly nice and professional, and the food was so delicious! This venue offers the whole package, of outdoor and indoor space. Your guests will love it.
Katie was one of the best parts about getting married at CityGate. She helped us plan and perfect every little detail, and calmed all of my nerves about anything that could possibly go wrong. Her attention to detail and organization helped the day run so smoothly, and she was so much fun to work with. She perfectly executed the vision I had for the day and suggested options I hadn’t even thought of. Thank you Katie for helping us have the perfect wedding day! You were so wonderful to work with.
It was also wonderful that so many of our guests could stay right down the street at Hotel Arista, and we had a super fun after party at Tap-In Pub, as well as a brunch the next morning in one of Hotel Arista’s banquet rooms. Everyone at CityGate/Hotel Arista was incredible, and I could not recommend them enough for all of your wedding festivities.-
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+3 photos
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Keith Sent on 11/20/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unforgettable Wedding!
We had our Wedding Ceremony at Hotel Arista and our reception at CityGate grill and it worked out for our guests because both venues had high class service, food, atmosphere, and lodging. The whole campus was state of the art. We saved money by not renting a limo and the guest loved the convenience from going to from the ceremony to the reception. The lodging was also exceptional -
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Chance Sent on 11/04/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Venue and Staff
Choosing City Gate Grille and working with Katie Jones was the best wedding decision we made. Katie Jones took us step by step through the whole process with ease. We called on many venues and talked to many people and none of them impressed us as much as City Gate Grille. On the day of the wedding the staff handled everything incredibly well, as they were clearly very experienced. We had a reception captain that made sure the reception went according to plan and according to our liking. The venue was lit up with their custom lighting. The food was phenomenal. I know wedding planning can get stressful, working with a venue like City Gate Grille and the team that Katie Jones runs made our wedding amazing and will make yours just as amazing. -
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Natalie Sent on 10/10/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
City gate grille
City gate grille, was amazing from my 1st visit to wedding day. The food was delicious, and drinks were great. Our coordinator Katie was so helpful from start to finish. She explained all details and makes sure the ceremony and reception is looking flawless. I would recommend this venue at any point. Loved the patio with heating lamps and fire pits changes up the atmosphere. -
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Jennifer Sent on 08/27/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing staff and venue!
Our wedding at city gate grille felt like a dream. The location is so beautiful! From the pond, to the terrace, our guests were amazed! The food is delicious and the staff are some of the sweetest people I’ve worked with. What a pleasure they all were! We thank you all so much for all your hard work on making our wedding so magical! Shout out to Gus for all his help and to our bartender Gabby who was so sweet! Special thanks to our AMAZING coordinator Katie Jones! She executed our vision perfectly! She went above and beyond to make sure we had the perfect day! If Katie is your coordinator expect NOTHING but the best!!!-
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+2 photos
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Margaret Sent on 05/17/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing dream wedding!
I cannot recommend CityGate enough! You will not regret going with them as your vendor. Our wedding was last weekend and we cannot stop talking about how amazing Katie Jones and the entire CityGate, Hotel Arista, Zorbas and Tap In Pub staff were. They made the entire process run extremely smoothly. Katie is extremely attentive, responsive and just a great person in general to work with. I can honestly say I had my dream wedding because of her. The food was amazing! We had such a fun time at the tasting and could not wait to have the food again at the wedding. Katie worked seamlessly with my other vendors so I did not have to. Us and our guests stayed at Hotel Arista, which was extremely convenient with the shuttle that brought us back and forth to CityGate. Our rehearsal dinner was at Tap In Pub- we wanted something casual and fun and it was perfect! Katie checked in on us the night before and the morning of the wedding. She coordinated the entire day, which allowed us to enjoy the wedding and not worry about a thing. Hotel Arista and CityGate provided absolute top notch service- we have ZERO complaints. The outside ceremony was everything I dreamed out. The outside patio was perfect for cocktail hour. The reception room was absolutely beautiful and perfect in every way. The prices are extremely reasonable, as well. If you are newly engaged, please do yourself a favor and check out CityGate and/or Hotel Arista!-
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+2 photos
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Gabe Sent on 05/17/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible
Just got married at CityGate this weekend and couldn’t wait to write a review.
Everything at our wedding was perfect.
City Gate offered us a dream outdoor ceremony with a picturesque view of the lake followed by an outdoor cocktail hour where we could enjoy time with our friends and family. The bartenders and staff were fast, professional, and always had a smile on their face.
After cocktail hour, dinner started and it was incredible. The amount of compliments we received from our guest about the quality and presentation of the food was off the charts.
We followed dinner up with a million drinks and an amazing time in this incredible venue.
The entire process from beginning to ending was seamless. Katie from City Gate worked with us and kept our minds at ease and went over and above to help every step of the way. It was very clear she takes pride in her work and we were so grateful to work with her. She is a huge asset to City Gate and the reason my Wife and I had a perfect wedding.
I wouldn’t hesitate to recommend City Gate to anyone and everyone. Thank you! -
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Denise Sent on 05/10/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding of Andres and Denise
Katie Jones was amazing- everything about this venue to the hotel Arista was absolutely the best experience ever- everything we dreamed of- went as planned and nothing went wrong!!! I can go on and on!!! The food was the best ever and fulfilling and the cake was so so good!!! - we are extremely grateful for everything -
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Karina Sent on 12/10/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Day!
Katie Jones was amazing. She thought of everything, answered all of our questions, and made sure our wedding was perfect! She was very flexible and accommodating with the details of our reception, and our guests raved about the food. I highly recommend CityGate as a wedding venue! -
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Ali P. Sent on 12/02/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
PERFECT Wedding Venue!!!
I can't say enough good things about CityGate Grill!! This is the perfect, one-stop shop wedding venue in Naperville....you must go check it out if you are looking at a Naperville wedding for under 200 people!! Our 10/16/21 wedding was everything we imagined and more! Katie Jones made the planning process so easy. She was always very responsive and helpful throughout the entire process and was on-site the day of to make sure everything went as planned. The venue is absolutely beautiful and the service and food was AMAZING!!!! We received so many complements that night from our guests on how good the food was! -
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Angie Sent on 09/24/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Day
Katie at CityGate Grille was absolutely amazing throughout the whole planning process. She thought of everything and made sure our day went exactly the way we hoped. We could not have asked for more from her, and I was pleasantly surprised at how involved and responsive she was the entire time. Our guests loved the food and atmosphere, and everyone had a wonderful time. I would highly recommend this venue for anyone looking to have a seamless wedding experience!! -
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Grisel Sent on 08/31/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great time
We had our wedding more than a week ago and everything turned out great thanks to Katie Jones. She was so professional, organized, and made all the details/planning as seamless as possible for us. The venue looked so great that day and our guests had a blast! I would highly recommend City Gate Grille for a wedding venue! -
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Stefanie Sent on 08/12/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy, effortless, unforgettable - A+++
My wedding was on May 8, 2021 (postponed twice due to COVID-19). I had the pleasure to work with Katie throughout the postponement period and she made everything so easy and effortless. When the day arrived, I could not believe the transformation of the terrace room. It was everything I imagined it was going to be and more. Our guests still rave about their experience, especially the food. Everything was outstanding and I'd work with Katie and the CityGate Grille/Hotel Arista teams again in a heartbeat. Thank you so much for making Jim and I's day a dream come true!-
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+2 photos
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Sherry Sent on 05/12/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magical and unforgettable!
My daughters wedding was postponed due to CoVid. The new big day was May 2021. Katie and the crew at City Gate Grille helped her have the wedding of her dreams. The evening was magical and even better than we imagined. Our list of things was big and Katie did not hesitate to jump in and help. Thank you for making my daughters special day amazing. -
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Areta Sent on 10/04/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I wanted to write this review and thank everyone at City Gate Grille for making our wedding day so perfect. My husband and I were determined to have an outdoor ceremony with an outdoor cocktail hour. City Gate Grille is the absolute perfect venue for that. Katie and Barb helped us plan our big day. They were both so sweet and their attention to detail was spot on. We had several meetings before the wedding but because of that everything went off without a hitch. They were both my "right hand women". I couldn't have picked two better women to work with. They say planning a wedding is very stressful but the two of them made it stress free. I knew I was in very good hands. We were worried about the weather for the day of but it was a perfect 70 and sunny. The patio is so beautiful so we were so happy we got to utilize it. Love the lights everywhere and the fire pit. Let's talk about the food now. The food was phenomenal! Katie knew we'd be talking to our guests during cocktail hour making it impossible to eat so she made sure we had a plateful of the apps at our table waiting for us. We hit the "easy" button and decided to serve steak and chicken on the same plate but did accommodate people with special dietary restrictions. I highly recommend going this route because it'll make your life easier. Everyone commented on how great the food was. All in all I'd say our wedding was absolutely perfect. My husband and I are city people and wanted our wedding in the city but for all the upgrading we did at CGG we'd be paying substantially more just to have it in the city and that wasn't worth it to us. The CGG gave us everything we wanted and for a really great value. The wedding came out exactly as we envisioned it and we couldn't be happier. -
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User1961876 Sent on 10/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My reception was absolutely perfect! My coordinator, Brittiny, and her exceptional staff at CityGate are the reason my reception was picture perfect. I received MANY compliments on the location (it was beautiful!) and the food (every one raved about how exceptional the food was). If you have a moderate size wedding (we had 95), check out CityGate, you will not be disappointed and working with Brittiny will be an enjoyable experience! -
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Samantha Sent on 06/29/20254.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Flexible, Accommodating Venue with Lovely Ceremony Location
We recently hosted our wedding at this venue and had a wonderful experience overall. Katie Jones was fantastic to work with. She went above and beyond by helping us reach our food and beverage minimum, accommodating various dietary restrictions, and being flexible with scheduling meetings throughout the planning process.
The pond ceremony location was beautiful and offered several great spots for photos. We also loved having the patio available during cocktail hour and throughout the reception. It provided a comfortable space for guests to chat and take a break from the louder music inside.
The food was good and well-received by our guests. Although we ran into an issue with the venue’s built-in screens not working for our slideshow, the team quickly brought in a screen on a wheeled cart to resolve it, which we appreciated.
Overall, we’re very happy with how our wedding turned out and grateful to the team for their efforts to make the day special!-
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+4 photos
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Rachel Sent on 10/31/20244.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Great experience all around
This was the best experience I could have asked for. Communication was always prompt and pleasant. The moment I started feeling worried about anything, I was greated with patience and genuine concern to alleviate my worries. There is a minimum you have to reach with pricing, making this location amazingly affordable for larger weddings or occations. My wedding was a little smaller so I just added a few extra things like a late night snack and sparkling wine toast to help us get to that price. Ended up being so worth it. The food was probably the best food I have had at a wedding. The price includes an open bar and cake from a bakery, which shocked me in the most delightful way. I didn't have to worry about a million add on prices like linen or chairs or silly things other places try to do. So stress free and simple.
This location was undeniable with the outdoor patio with a fire place. The pond was great for pictures as well. Also being assosiated with the hotel across the way, with shuttle, it made transport a breeze.
I would recommend this location to anyone in a heart beat. Every step of the way, I was pleasantly suprised by little things they would do for me. -
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Carrie Sent on 05/03/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Picking CityGate Grille as our reception venue was probably the best choice we made in our wedding. The venue is amazingly beautiful and the staff there was so kind. The package/deal is absolutely amazing - when we booked with them, the package included a complimentary wedding cake (saved us hundreds probably!), complimentary hotel room the night of our wedding (which was an AMAZING suite that even gave us chocolate covered strawberries!), a one-year anniversary dinner and one-year anniversary cake. Not only all of that, but the package is extremely flexible if you decide you don't want all the courses, or to limit drinks, etc. Anything taken away lowers the price per person so we were able to do so much.
When I booked, I met with Holley who was absolutely incredible and to be honest, a big part of the reason why we decided on CityGate was because of her and how organized, accommodating, flexible, and kind she was. We were so upset to find out that she wasn't staying, and had found a new job elsewhere. However, we worked with Laura after Holley left, who was super prompt and great at answering my questions, and then they eventually hired Barb who now is in Holley's place and was there the night of our wedding. Barb was incredible and though she had a high bar set for her, we were so pleased with everything. Only thing I will say is that she was not as quick to answer emails since she is in office a lot less and doesn't answer emails outside of the office, but it was not a problem really and she was so thorough once she replied so we truly don't have any complaints. Thanks CityGate Grille! -
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Alexis Sent on 01/06/20264.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Purple Rain
The property and location was great if you are looking for soemthing outside the city but still city feel. Katie our planner was great and helpful with what she could do. The food was great and the city gate grille was great for our cocktail hour and reception. The set up for the ceremony outside wasnt as great as i hoped. The location was a little weird. But all in all it was great. Hotel Arista was great and flexible with our rooming list changes. The rooms were very nice. The transportation between venues was wonderful. If you are planning your wedding as a non wedding planner please ask all questions up front. Get details for all the small fees that will add up. -
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Amanda Sent on 07/22/20184 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Overall, it was a very nice venue. Food was great, and Barb, the coordinator, was responsive to our requests. I would recommend! -
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Melanie Sent on 09/01/20144 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Overall my wedding was wonderful. There were a few minor hiccups at the ceremony. They did not bring out the boutineers for the fathers and ushers even though they were given them. The wedding planner found them after the ceremony. We were able to pass them out before the reception. The value was fair. The good was great and there were many compliments on our cake. -
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Genevieve Sent on 09/02/20222 out of 5 rating2.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Unfortunate Accounting Error
My husband and I had our wedding ceremony and reception at CityGate Grille this past weekend. Everything went great and I was prepared to write a phenomenal review. However, 5 days after the wedding, CityGate reached out to me via email letting me know that there was an "accounting error" and the accounting department counted one of my deposits twice, and despite the paperwork I signed agreeing to a banquet cost estimate of one amount, the now caught error showed I still owe $3,500.00 MORE! This was an error that was made by CityGate when I paid a deposit on 8/15/2022, 11 days before my wedding that was not caught until AFTER the wedding and AFTER I received receipts from accounting congratulating me on paying off wedding. Had I been aware before the wedding date that I still was going to owe an additional $3,500.00, which would have put me over budget, I could have made some budget cuts so that I could remain in my budget. Unfortunately, due to CityGate's own error, I was never given that opportunity and now while my husband and I are celebrating our first few days a a married couple, we get slapped with a several thousand dollar bill. My wedding party and I utilize Hotel Arista and CityGate Grill for our entire wedding needs, from multiple day hotel room stays, rehersal dinners and brunches, room service, and much more. It is disheartening to have this occur and have the accounting department tarnish such great service provided by the rest of the Hotel Arista and CityGate Grille team. I am still in conversation with CityGate in regards to me being held liable for their accounting error, and I will gladly change my review when and if they take accountability for their own errors. I recommend CityGate to MANY people for future wedding venue use prior to this payment issue, and as of now I have warned them to stay away due to a frankly scammy feeling situation that has occurred. I hope that I CityGate takes accountability so that I can return to recommending them in the future! -
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