Chicago Marriott Naperville Reviews

35 | Naperville, IL
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35 Reviews for Chicago Marriott Naperville

Recommended by 96%

35
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4.8 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.8
  • Flexibility 4.8
  • Value 4.8
  • Average response time 4.8

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  • N

    Nicole Gronek · Married on 09/29/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Perfect Day

    Victoria and the entire Chicago Marriott Naperville team exceeded our expectations. Victoria went out of her way, added special touches, and stayed late for us to make sure everything was perfect.
    The food was amazing and we got compliments on how well the ballroom was set up throughout the entire night.
    We genuinely couldn’t imagine our Wedding anywhere else and we’re so glad to have picked this hotel for our venue!! Thank you Victoria for all of your efforts, we are so happy! #BestDayEver

  • S

    Sana · Married on 03/23/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    There are no words that I can use to describe how incredibly amazing and helpful Kim was. She made our wedding UNFORGETTABLE. I am in the Army and was planning the entire wedding from out of state. I stumbled across Kim and this venue after I ran into some problems with my original venue. Kim was so kind and helped keep my nerves at bay. She was so accommodating when it came to the few times I was in town. She always made it a priority to see me. We had a totally customized menu for the wedding, and with Kim's help and in coordination with the chef, people are STILL talking about how amazing our wedding food was. I am so beyond grateful for Kim and her team. Thank you so much. I will forever cherish the memories from our wedding and it's all thanks to you Kim!! ~Sana

    Sent on 06/26/2018

    Chicago Marriott Naperville's reply:

    We love creating custom menus unique to our couples and are so happy to hear you and your guests loved it! Congratulations again!
  • S

    Shannon · Married on 10/28/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Victoria and her team are amazing! They take care of ALL the details! The food and cake were excellent! Victoria put together a reasonable package for us for our wedding luncheon. Also we got a wedding block room rate for our guests that didn't break the bank! Beautiful, clean facility! We were in the Bailey Hobson room and had around 50 guests, the room size was perfect. Had such a great wedding! Thank you all so much!

    Sent on 11/02/2017

    Chicago Marriott Naperville's reply:

    Shannon, we loved hosting for your wedding and are so glad you and your guests enjoyed your reception. We wish you all the best!
  • R

    Robert · Married on 07/29/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Victoria and the entire team were great to work with. Even our hard to please guest had great compliments about the meal. They were super flexible to work with throughout the planning process.

    Sent on 08/09/2017

    Chicago Marriott Naperville's reply:

    Thank you, Robert!
  • D

    Dana · Married on 05/28/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I don't even know where to start! This team is a well-oiled machine and did an exceptional job executing our wedding! I can't praise Victoria, Sales/Catering Manager, enough for going above and beyond our expectations. Every detail was important and Victoria remained prompt, calm/collected through every addition, change, and question. If you're looking for a venue that will make your special day memorable and keep you worry free throughout the entire process, the Chicago Naperville Marriott is the place for you! We are so pleased and can’t wait to come back to celebrate our Anniversary!

  • D

    Denise · Married on 04/08/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Had an outstanding event. The Staff went above and beyond what was expected. If you are looking for a venue for your Wedding, definitely look into the Marriott. Victoria made this a stress free event. Food was SUPURB, many perks for the Bride & Groom. DO not miss out in this opportunity.

    Sent on 04/11/2017

    Chicago Marriott Naperville's reply:

    It was our pleasure hosting, Denise, so thank you for the nice comments!! It helps when we get to work with such organized people!
  • A

    Ashley · Married on 11/12/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very happy we picked the Marriott Naperville to have our wedding reception at. Victoria was super quick about getting back to us about any questions we came up with. She was always very prepared when meeting with her. The hotel is beautiful and everyone is very helpful. The night ran very smoothly and the food was AMAZING!!!! Everyone I have talked to since our wedding has gone on about how delicious the food was! The chef even made a special layer of the cake for my diabetic husband. I greatly appreciated the experience and effort the staff put into making our wedding perfect.

    Sent on 12/07/2016

    Chicago Marriott Naperville's reply:

    You made my job a breeze and we are so excited for you two! Congratulations!
  • K

    Kristin · Married on 09/17/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Booking Marriott in Naperville was the first and one of the BEST decisions we made for our wedding, and we visited like 10 places. Their packages START with a 5 hr package and name-brand liquor, chivari chairs, and that's rare. Victoria is a ROCK STAR wedding planner. She really wants your day to be successful and has the best suggestions to make tailored to you. I never worried, and she let me be as hands-off or hands-on as I wanted. She was quick to respond, customized the package to our budget, helped us pull off some nice projection of old photos and videos. I didn't even see the space until after my ceremony at Cantigny. I just dropped a bunch of boxes in her office and told her to get wild and lay it all out. And she did, and being in events myself, that was NOT easy, and I STILL had zero concerns because her quality of character and knowledge/creativity is masterful. The food was great (crab cakes =winner...dim sum appetizer, UM YEAH...), the cake was BELOVED by guests. They grow their own honey on the roof and make honeycake. I even sent a picture to Victoria of these fake tealights on drape for the head table backdrop, and we made it happen! Yes, Marriott is an awesome company, but it's really VICTORIA you're getting...and she's worth every dang penny. The front desk needs some help...they dropped the ball on our room block rate a few times when our guests tried to reserve, and although our wedding party was promised to surround the hospitality suite we got, there were random guests next door who ended up giving us a noise complaint. But they let us party in the lobby until 3AM, so it wasn't bad. ;) MINOR details. Did I mention Marriott is now the largest hotel chain and you'll get major travel points? That was a perk we didn't think about until we booked. We had a southwest card, and since marriott's a partner....our venue bill got us double points. We have like 4 roundtrips now. AND you get 50,000 marriott points. If you do it right, a chunk of your honey

  • User5598571 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had an excellent experience with the Chicago Marriott Naperville for our wedding guest room block. Terah was knowledgeable, kind and proactive in communication leading up to our wedding weekend. The hotel lobby is a great space for guests to stay for a weekend with the lounge area, restaurant and bar. The hotel rooms are updated, and very pleasant.

    Sent on 11/08/2015

    Chicago Marriott Naperville's reply:

    Thank you for hosting your out of town guests with us for your big weekend! Congratulations on your wedding!
  • L

    Lisett · Married on 10/10/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Words cannot begin to express the amazing experience of this wedding day.
    It begins with a vision and a team of professional vendors to guide you until the end of your event .
    Our ring leader Victoria and the staff at the Marriott went above and beyond to meet every expectation .
    My husband and I both share the love for the hospitality industry .
    From the moment we walked into the Marriott we knew we were in good hands.
    The reply no .. was never an option to any ideas or suggestions asked of these amazing team players.

    Sent on 12/11/2015

    Chicago Marriott Naperville's reply:

    This wedding challenged our staff in a great way and we loved making all the ideas come to life for Alyssa and Lee's wedding day. Thank you for your kind words - it truly was our pleasure!
  • A

    Alyssa · Married on 10/10/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Victoria & the Marriott staff went above and beyond for my wedding. The attention to detail, flexibility, quick responses & superb customer service are just a few factors that made my wedding day seamless. there was so much patience & dedication that went into our 2 years of planning & I cannot express enough gratitude to the staff for truly making me and my family feel extra special & that it was 'our day.' Both the naper and the grand ballroom are fantastic spaces that were beautifully transformed. The hospitality suite was a perfect space for getting ready the day of. The food was scrumptious. The list goes on and on. I would recommend this hotel for any of your wedding needs!

    Sent on 04/23/2016

    Chicago Marriott Naperville's reply:

    It was an absolutely fabulous day and it was our pleasure hosting!
  • User4368957 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had our wedding reception at the Marriott on 9/26/15 and everything was just perfect! Victoria Schultz and the Marriott staff are amazing and delivered an even-better version of the wedding reception I had planned in my head. They made everything easy every step of the way. Before we booked the event, they were helpful, responsive, and flexible. Throughout the planning, they were organized, creative, and conscious of my budget. And on that day, I didn't worry about a single thing except having fun at our reception - everything came together so beautifully. I highly recommend Chicago Marriott Naperville!

    Sent on 10/12/2015

    Chicago Marriott Naperville's reply:

    And we loved hosting! Makes our job easier when we have great clients to work with, so thank you!
  • E

    Elizabeth · Married on 09/19/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We spent over a year planning our wedding at the Marriott. Kyra and then Victoria were so helpful and always put me at ease. My questions were always answered quickly and I always felt taken care of. The day of our wedding was perfect and the Naper ballroom was set up so beautifully by their team. We were so grateful for how well we were taken care of and our needs were met. Even little things were taken care of like putting our flutes and cake cutters back in their boxes and putting our floral pieces all on a cart for us really meant a lot, and meant we didn't have to worry about it at the end of the night. Victoria even offered to take our card box and presents up to our room during the reception, another thing we didn't have to worry about. It was a perfect evening. Thank you to Victoria and her whole team for making our day so wonderful!

    Sent on 10/27/2015

    Chicago Marriott Naperville's reply:

    It was our honor to host your big day! Thank you for letting us be a part of it, and again congratulations, Elizabeth!
  • A

    Ann · Married on 08/21/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Victoria, our wedding coordinator, took wonderful care of us. She really went above and beyond to make sure that our wedding day went off without a hitch. From the moment we first met her, until the moment we hugged her goodnight on our wedding day, she did everything in her power to make sure we were happy with everything. We can't thank her enough. In addition to having such a wonderful wedding coordinator, the venue itself is beautiful. The main ballroom is spacious and hotel's recent renovations are amazing. The lobby is really breath-taking. Lots of areas to take photos, from the orange diner style bar to the wall of suite cases. The food service was delicious, the honey cake alone is reason enough to book your wedding at this hotel :) Thanks Vicky and thank you Marriott!

    Sent on 09/02/2015

    Chicago Marriott Naperville's reply:

    What a fabulous wedding! Thank you for letting us be a part of your big day!
  • E

    Emily · event on: 06/27/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    this was the only venue I looked at when planning my wedding, and I could not have made a better choice. Victoria Schultz, the event coordinator at the Marriott, made wedding planning a breeze. She responded promptly to emails, and knew the answers to any questions. Our ceremony and reception were all at the hotel and honestly could not have gone better!

  • J

    Jo Marie · Married on 09/06/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Kyra and Terah and their entire staff did a fantastic job for my son's wedding. We had close to 270 guests in the main ballroom and the staff was remarkable. Kyra and Terah were on top of every detail yet continuing to keep it relaxed and fun. The ceremony was held at the venue prior to dinner and even that room was romantic and special. Our guests only had great comments to make in regards to the quality of the food, the service provided and the atmosphere.
    Our sincere thanks and appreciation go out to the entire staff of the Naperville Marriott for making our day extra special.

  • L

    Laura · Married on 06/07/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    EVERYTHING WAS BREATHTAKING!! Their food was amazing and everthing was beautiful. They were very accommodating and my 120 guests were quite pleased! Thank you for making our dream wedding come true. Kyra Poulos was a wonderful planner and Erica who made the cake did an amazing job. Please use them for your events. You will not be disappointed!

  • M

    Mary Kate · Married on 05/31/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Our wedding was beautiful perfect amazing and more. Kyra made this a simple process. I was worried about making our day perfect, but had no idea how... Kyra helped us set up the room, go through colors and created a fantastic event. Our guests were impressed and nearly a month later are still talking about our "great party"

    The staff at our event were super responsive at the event, and made it fun. If you get married in this area, this is a great place.

    Thank you thank you thank you!

  • L

    Lary · Married on 05/17/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Planning a wedding can be overwhelming, particularly if you have never planned to do something like this. Kyra said in the beginning that when the wedding day arrived, I would be able to be a guest at the event and she and the staff would do the worrying. This proved to be a true fact, making the day most enjoyable for everyone. Kyra was a great resource for make-up, flowers, last minute videographers, DJ and limo drivers. These people proved to be a good fit for our needs. We never met a person in the organization that did not go out of their way to help when we needed it.

  • User4154553 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Of all the difficult and time consuming decisions associated with our wedding the choice of venue was one of the most difficult. That said, choosing the Chicago Marriott in Naperville was the best decision we made. Kyra was fabulous! The hotel is very lucky to have her! She was attentive, thorough, responsive and extremely accommodating. The treatment the entire staff gave not only my husband, and me but our entire family as well, was unparalleled. (And this started from day one of us meeting through the many months that followed.) The hotel surpassed our expectations (and let me add, I was not the easy/laid back client). I cannot say enough good things about Kyra and her ability to take the time to know her clients and their needs. Again, best decision we made and Kyra deserves a raise!

  • S

    Sarah · Married on 10/12/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I wouldn't change a thing about my wedding at the Marriott! I loved everything about this venue, especially their flexibility and professionalism! Absolutely recommend to all brides! Also, my cake was make by their bakery chef and it was perfect; delicious and beautiful. They really listened to all of my requests and were fabulous to work with,.

  • A

    Arianna · Married on 07/12/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I absolutely loved working with the new Chicago Marriott Naperville! Kyra was a delight and did everything she could to make my day as special as possible. I would definitely recommend her to anyone looking for a reception or event venue!

  • C

    Candace · Married on 06/29/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Chicago Marriott of Naperville is an outstanding place to hold any reception. The food was delicious. The event coordinator (Kyra) was amazing. She called and emailed me to see if I needed anything. Plans were executed exactly as we hoped. One slight mishap (not the fault of the staff) was that the chair covers didn't fit on the chairs, but the event staff quickly resolved this by replacing the chair covers before the actual reception doors opened. The cake was made exactly the way our photo detailed. The rooms were also immaculate for our guests staying there and the front desk was great! Everything was great!!!

  • S

    shumaila · Married on 06/29/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The whole team was very cooperative and helpful especially our wedding planner Kyra. She was very supportive and cooperative through out and help us to make our event successful.

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