Charlotte's Bridal and Formal Wear Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
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Haley Sent on 11/16/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found my dress!
Said yes to the dress last weekend and Angelina was the best. She made me feel so special by even looking up my wedding venue before my appointment to try and understand what type of dress I was looking for. It was an amazing experience! Would recommend! -
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Faith Sent on 11/15/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best experience!
The experience I had at Charlotte's was amazing! The spacious rooms, the care of the stylist, and the options of dresses were incredible. I felt so special while shopping here, and my stylist was prepared ahead of time with dresses that matched the style I was looking for. I ended up finding my dress, and I couldn't have asked for a better experience. I will be back for suit rentals!!! -
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Ceci Sent on 11/15/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Transferred dress
They originally didn't have the dress I wanted to try on but my stylist was able to get it transfered over from their sister location in just a week. It ended up being my dress and I am so thankfull for her for being able to do that for me. -
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Caitlyn Sent on 11/15/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I felt like a princess ✨✨
I had the BEST time at Charolette’s Bridal! From the second I walked in, the vibe was fun, relaxed, and honestly… everything you dream of when you picture saying yes to the dress.
Mel was my girl — she absolutely crushed it. She listened, hyped me up, pulled the most gorgeous gowns, and somehow knew exactly what I needed… because I ended up finding my dress at number 7! ✨💍
If you want a bridal appointment that feels magical, fun, and full of good energy, Charolette’s Bridal (and Mel!!) is where you need to go. I’m still on cloud nine! 👰🏻♀️ -
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Taylor Sent on 11/15/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An Exceptionally Smooth & Supportive Bridal Experience
I had an excellent experience at Charlotte’s Bridal of Eau Claire. The staff was professional, attentive, and respectful of the budget I shared with them from the start. My stylist, Charity, listened closely to what I wanted and guided me toward options that matched my vision.
What truly impressed me was the value for money - I found a dress that feels and looks luxurious at a price point none of the other competitors in the area could come close to. The quality of the service, communication, and overall experience far exceeded my expectations. I highly recommend Charlotte’s Bridal to any bride looking for exceptional service and beautiful gowns! -
Quality of service
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Breanna.l.anderson01 Sent on 11/11/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Service
Meagan and Angelina were so helpful and kind! They both created an atmosphere that was fun and comfortable for me and my guests. They listened to my preferences and budget and helped me find the dress I said yes to! -
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Aleese Sent on 11/11/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Dress Shopping Experience, Hands Down!!
Charlotte’s Bridal was the third place I went for dress shopping - hands down the BEST experience I had!! The dresses were beautiful and reasonably priced, the atmosphere was incredible, and Meagan was an absolute gem. She made me feel so comfortable, beautiful, and was overall just an absolute joy to be around. She listened to my thoughts and opinions, and took those into account when finding dresses for me to try on. She helped me find the most beautiful dress that I’m so excited to wear for my big day! I could not imagine a better experience than what my girls and I were provided - thank you Meagan and Charlotte’s bridal for a day I will always remember! -
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Kennedy Sent on 11/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Experience!
I said YES to the dress here! The experience was wonderful! Angelina was fantastic to work with and I could tell she really had my back and wanted my dress to be everything I wanted and more. The care and attention to detail are top notch. A great selection of dresses, a beautiful, private try on room, and the store is so sleek and modern. They even let you pop confetti when you find the one! -
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Stella Sent on 11/07/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love, love, love!
Cute space, semi private or private rooms, friendly service, huge selection, etc. -
Quality of service
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Brittany Sent on 11/04/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience!
I had such a great experience at Charlotte's, and found the perfect dress! I was a little nervous going into my appointment, but Mel made me feel very comfortable, and was amazing to work with! -
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Alyse Sent on 11/02/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best day! Thank you, Mel!
Mel was EXCELLENT! She made my Charlotte’s experience an unforgettable moment from her warm welcome, beam of excitement during the process, to saying “yes” to the one— she was so personable, as if we have been friends for years! Thank you, Mel!
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Quality of service
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Charlotte Sent on 10/27/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
I was nervous and hesitant for my first bridal dress shopping experience. Tanesha at Charlotte's Bridal made me feel comfortable and right at home. She listened to my likes and dislikes and pulled as many dresses as I wanted. I went in wanting a certain dress and left with the complete opposite! I love my dress and I loved the experience I had at Charlotte's Bridal. I 100% recommend this store!! -
Quality of service
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Heather Sent on 10/26/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Comfortable, beautiful, and welcoming!
Walked into Charlotte’s Bridal today, no appointment at all, and had the most special, surprise experience! We thought we would be lucky to get to look at dresses without an appointment, let alone try them on… we were happily welcomed into the store and invited to try on gowns!
Ayanna, along with Lindsey shadowing as a new employee, were the sweetest to work with and made me feel comfortable and beautiful! She did an amazing job picking out dresses and made sure my opinion, as the bride, came first. I am SO happy and lucky to be a Charlotte Bride! -
Quality of service
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Makaela Sent on 10/21/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service!!!!
I can not say enough great things about Charlotte's. My stylist was AMAZING! I sent her inspiration photos of what I was looking for and the first dress I tried on was the one I ended up saying yes to! She was so helpful and communicated everything with me during the entire process! They truly make you feel beautiful and important. -
Quality of service
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Leah Sent on 10/19/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said yes!
I booked the premiere experience for my bridal fitting for my larger group in The Verona, WI location. It was so comfortable and so fun. Ayanna was so receptive of my wants my needs and my facial expressions. At the end of the day I could happily say yes to my dress! -
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Emily Sent on 11/12/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a dream!!!
I cannot possibly say enough great things about the Charlotte's Bridal of Eau Claire team!! From my pre-appointment call to hugs goodbye, we truly had the best experience!
The VIB package was absolutely worth it - starting the day with mocktails and having a big private space was great.
Chelsea + Morgan were professional, kind, and patient while I took time to find the perfect dress. When I had "the" moment, the rest of the crew came in to congratulate and happy cry with us. It was truly everything I dreamed, and I'd recommend Charlotte's to anyone!
THANK YOU a million times over🩷 -
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Chelsea Sent on 12/31/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Must Experience Charlottes!!
I could not recommend an absolutely more perfect place to to dress shopping for your big day! From the moment I found them on tik tok and fell in love I was not disappointed! My bridal consultant Meagan listened to every single like, dislike, concern, and excitement I had about my appointment! When the day finally came to try on dresses I was greeted with nothing but smiles and the best day/experience of my wedding thus far! She made finding my prefect extremely easy and quick! I never once felt rushed or unheard! Maegan was truly amazing! If you have the opportunity, I absolutely can not say it enough!! Get your dress from Charlotte’s!!! -
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Jennifer Sent on 12/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Make you feel like a bride!
I purchased my wedding dress in August 2022 with Meagan as my bridal consultant. I received top notch and enthusiastic customer service which made me feel so special! I went in with only a slight idea of what I was looking for and Meagan listened to my thoughts and guided me to my perfect gown. Highly recommend the full bridal experience. -
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Karissa Sent on 12/30/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommend
I love Charlotte's Bridal! They have so many options for dresses and the staff is all so kind and supportive. -
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Morgan Sent on 12/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved it!!
When I tell you that this is one of THE BEST places to get an amazing bridal experience, I’m not kidding! They are just as excited as you are about you getting married. They care about every little detail and can find exactly what you are looking for. Charlotte’s employees provide a friendly fun atmosphere and make finding a dress so enjoyable. I highly recommend coming here to find the dress of your dreams. I found mine ant Charlotte’s and I cannot wait to wear it on my big day! -
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Alexa Sent on 12/29/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Best Support & Expertise
Once I got engaged, I started perusing Charlotte's online gallery to see what kind of dresses they carried. I chose to go here specifically for one dress, and am so glad I did. Meagan was my consultant and was truly so helpful, kind and caring. She made sure I was happy throughout the entire process. She was so kind to my niece who stayed in the fitting room with me and it made for such a special experience for both her and I. She was so supportive as I selected the dress I came to Charlotte's specifically for, and has been an amazing support throughout the rest of the process. She has shared excitement with me and helped me pick a veil out to perfectly compliment the dress. I did purchase the VIB Experience and am glad that I did! It made for a great memory and fun added element.
I could not recommend her more or Charlotte's, for their selection of gowns, accessories, and everything in between. If you can have Meagan as your consultant, please do. She has made this experience incredible!
My only bump in the experience is when I returned to try on my dress for the first time. It was a very rushed process and while I had made an appointment, it felt like we were an inconvenience. The store was busy with a large party getting fitted for suits but it made for a disappointing experience. I know the consultant was probably busy doing other things, it just seemed very rushed and like we should not have been there.
When I returned for my accessories appointment, I was back with Meagan and putting on my dress again felt so incredibly magical. She clipped it in the areas it needed to be, so I could see what it would look like once altered. I recommend booking your appointment with the consultant you had gotten your dress with, if you are able! -
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Renae Sent on 02/28/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Run, don't walk!
I found my dress on Feb 25th with the amazing help of Airk. He was SO helpful, fun, and nice. The whole experience was more than I could have hoped for. I'm so happy I made an appointment and found my dream dress. I highly recommend going to the Eau Claire, WI shop if you need a dress! The options are BEAUTIFUL and and stylists are amazing. Thank you, Airk! -
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Maddie Sent on 02/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
You need to go to Charlotte's!
My appointment at Charlotte's was better than anything I could have hoped for! I went in not expecting to find my dream dress but my wonderful stylist Kaylee helped me refine my vision and style to find the perfect dress for me. I highly recommend becoming a Charlotte's Bride!! -
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Shanyn Sent on 02/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic Experience
The bridal consultant was amazing, and I found my perfect dress quickly. The experience was more than I could have imagined, and the dresses weren't ridiculously expensive. The only thing that I could see being an issue for others is the number of dresses they have in each size to try on, they could have had a bit more for selection, but I was able to find my dress so that's great! -
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Jessie Sent on 02/20/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing
Great place with great staff! Airk and Kaylee were amazing! Never felt rushed or pressured throughout my appointment and found a dress that fit my style perfectly! They made the experience truly about ME! -
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Rachel Sent on 02/15/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best service ever and quality dresses
Can not give enough praise to this place! Made me feel like the most important bride to be! Left with my dress at the end of the appointment -
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Alyssa Sent on 02/14/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Trust your consultant!
We completed my wedding dress shopping in the new Eau Claire shop. My sister saw it in tiktok and so I made the appointment. I am a bigger gal, not “girlie”, and Kaylee made me feel like a woman. She took the time to actually size me in the right size dress so I would know exactly what it would look like and feel on my wedding day. I never would have thought that the dress I walked out with would be the one. I don’t cry over clothes, but this dress really turned on the water works for me. Thank you Kaylee and Arik for giving me a very memorable wedding dress shopping experience! -
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Danielle Sent on 10/18/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome staff
The staff was so helpful when picking out my gown. And helpful with the cleaning and preservation of my dress! -
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Alyssa Sent on 02/13/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bri was so helpful!
I sent some pinterest inspiration pictures beforehand, and while she brought dresses that looked just like the pictures, she also brought a dress that encompassed the feel of all the pictures and was just perfect! It was the first dress I actually tried on, and ended up being the one. She made me feel so comfortable the whole time. Thank you, Bri! -
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Danielle Sent on 09/30/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I said yes to the dress!
I had such an amazing experience at Charlotte’s Bridal! They had the style of dress I was looking for hand picked for me before I got there! Katie made me feel so comfortable throughout the entire process and it was so much fun! Would highly recommend! -
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Jamie Sent on 09/30/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding dress
I had an AMAZING experience at Charlotte's Bridal! I was incredibly nervous about picking the perfect dress because I truly had no idea what I was looking for. Megan made the experience so relaxed and fun. I left saying YES TO THE DRESS!!! -
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Courtney Sent on 09/29/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
Charlotte's bridal staff were very friendly! We worked with Molly who not only helped me find my dream dress, but also helped us find dresses for my bridesmaids! We all had a great time and love the end results! -
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Amber Sent on 09/28/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
Meagan was absolutely amazing! -
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Katie Sent on 09/27/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fabulous Experience
I had a fabulous experience at Charlotte’s Bridal. Molly was a fantastic help in pulling dresses that were my style and had all the elements I was searching for, it was a dream! She was so supportive and confidence boosting while I tried on so many beautiful gowns. I would recommend I would recommend this shop because of their wonderful staff and tailored experience. I was also grateful for the phone stand they provided to video chat my family that couldn’t physically be present due to Covid-19. -
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Amanda Sent on 09/26/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Bridal Experience Ever!
If your a planning a getting a wedding dress you need to go to Charlotte's! It was the most amazing experience ever. They work with you ahead of time so they know what your style is to have a few dresses ready for you when you get the there. The stylist are so wonderful and they know the ins and outs of wedding dresses! I HIGHLY recommend them. They are amazing 👏 🥰 -
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Carissa Sent on 09/26/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlotte's Bridal is the BEST!
Molly was AMAZING! She was so fun and upbeat about everything and very welcoming when we got there. She made me feel important. She listened to all of my wants for a dress and did a great job figuring out what I wanted from each dress I tried on and found the perfect dress that had all the little things I like in the other dresses that I tried on. She was able to find me the perfect gown and made sure she stayed in my budget. I would highly recommend her and Charlottes Bridal if you want to have the best experience while wedding dress shopping -
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Katelyn Sent on 09/25/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Truly incredible
Charlotte's Bridap is truly a dream! They make your picture perfect dress come to life and it is the best feeling! They not only help you find your dress but make you feel so beautiful and comfortable! ❤️ I highly recommend all Brides to be to shop with the ladies at Charlotte's Bridal! They are beautiful, caring, and fun ladies to be with! -
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Tana Sent on 09/25/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had an excellent experience
Meagan was so great! She was fun, made me feel special, was great with price limits. Loved my experience! I walked in, met Meagan and had my dress in next to no time, in the first visit. And the dress was one of the first few she brought in! It was like she knew me, yet we had never met -
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Alyssa Sent on 09/10/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
great experience!
My experience was amazing! I was able to find my absolute dream dress with the help of Molly and Charlotte's Bridal! Molly made me feel so comfortable and beautiful! I have previously been very indecisive about picking THE dress - but Molly really understood my vision and really listened to my opinions, which made it so easy to say YES! -
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Paige Sent on 09/05/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great time at Charlottes!
I had an wonderful time today trying on dresses. Working with Katie was great. She was so helpful and listened to what I was looking for in a dress, safe to say I bought my dress today and my experience was thee best!! Highly recommend them! -
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Marisa Sent on 09/05/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A dream come true
I found my dream dress with the help of my amazing stylist! I had a blast the whole time and felt so special. Can't wait for the big day to show it off! Amazing place! -
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Samantha Sent on 08/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unmatched Experience
Working with Lisa and Erin at Charlottes Bridal was the best first wedding dress try-on I could have ever asked for. They made me feel comfortable, confident and beautiful! I recommend them to everyone. -
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Michaela Sent on 08/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
By far the best bridal shop experience!
I would highly recommend Charlotte's Bridal. This was the third bridal shop we had visited and was by far the best experience. All of the staff was welcoming, and I never felt overwhelmed or pressured into making a decision. Lisa was amazing!! She made our experience personable and helped me to feel comfortable. She was very knowledgable of their dress selection. My mom, sister, and I are so happy with the service we received. Huge thank you to Charlotte's Bridal for helping me find my dress! -
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Kacee Sent on 08/24/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing!
Maegan was awesome! She made this beautiful experience so warm, meaningful, and individualized. She was very personable and you can tell she loves her job. I absolutely recommend Charlotte’s! -
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Brooke Sent on 08/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience was a dream
My experience at Charlotte's Bridal was literally a dream. From the moment I walked in I felt welcomed, and my consultant Katie, was just as excited for me to be there as I was. During my appointment, Katie asked me numerous questions about what types of styles I felt more comfortable in and what I liked. The forth dress I tried on, I mentioned to her that I loved it all except for one thing, and she said "be right back!" and instantly ran and picked THE EXACT DRESS but with the detail I described. Never did I feel pressured to purchase, or rushed, and quite frankly they moved appointments around because I went over my allotted time looking at veils (which by the way they had one that matched my dress perfectly). Now that I continue to work with Charlotte's for menswear and bridesmaid dresses, I see that every aspect of their business is run professionally and everyone there does a wonderful job and truly cares about my wedding, even every little detail. I went to a few bridal stores in Milwaukee while I was attending school there, and none of them even came close to the experience I had at Charlotte's Bridal. I would make this store your first stop, because it would likely be the only one you make! -
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Ashley Sent on 08/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
wedding dress shopping!
I had the best experience at Charlotte's while finding my dress! The team was energetic and enthused to see us. I was excited, but having my consultant Meagan be as excited as me- made it so fun! The staff let me choose a variety of dresses and helped me narrow it down while carefully listening to my comments and concerns. They provided advice on how to fix each dress, but let me keep exploring until I found the one. I would highly recommend Charlotte's to anyone who is looking for a wedding dress. I drove 2 hours and it was well worth it. The store had a very large selection and a large area to try on the dresses. Thank you Charlotte's for the most wonderful wedding dress shopping experience! -
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Jessica Sent on 06/17/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
"That dress was made for you"
I had visited one other bridal salon prior to coming to Charlotte's where I found my wedding gown. The consultant was fabulous. She asked good questions to get us on the right track, and genuinely cared about helping me find my dream dress. Because of my budget, my dress was purchased "off the rack," but the alterations needed were minor. I had multiple people at our wedding tell me "that dress was made for you." It was a wonderful experience, and I could not have imagined wearing another dress for our special day. -
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Danielle Sent on 12/18/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Making the choice was so easy!
Finding a dress was #1 priority, they made it a breeze. My bridesmaids had logistical issues, that Charlotte's solved. Very grateful. -
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Haleigh Sent on 09/26/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Had a great experience with the consultant. Very fun and friendly. No pressure which is really nice! -
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Katie Sent on 09/23/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service, awesome staff, beautiful dresses!! They all go above and beyond to make sure you’re experience is top notch. They are so helpful and make sure that you are 100% confident in the decisions you are making regarding all aspects: dress, bridesmaids, and tuxes. We were able to get both my dress and the bridesmaids dresses picked in just one day, they’re so flexible and they really care about making your bridal experience as stress free as possible. -
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Taylor Sent on 09/22/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved coming here!!! Meagan was an amazing bridal consultant!!! She was so positive, helpful, and empowering! Meagan makes sure you are 100% happy with your dress and won't settle for less. -
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Jen Sent on 11/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So thankful to have Charlotte's on my bridal glam squad! <3 -
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Elizabeth Sent on 10/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The service at Charlotte's was top-notch! On my first visit, I went in with a Pinterest board of the kinds of dresses I was looking for. They had my top choice in-house! I didn't like the way it fit me, so the woman helping us said they had a dress that just arrived that she thought I might like. Boy, was she right! It was the one! Though they don't have a tailor on-site, Charlotte's gave us a list of local tailors they recommended. -
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User2543075 Sent on 02/26/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlottes staff is very friendly and professional!. The offer wonderful dresses, styles and found just right color. The day we were there to try on dresses was so much fun! The store was very clean and easy to shop and see all the different colors and styles! The staff made the experience so much fun!! I strongly recommend Charlottes to any new bride!! -
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Nicole Sent on 12/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Maegan at Charlotte's Bridal helped me find the perfect dress. When I went in I thought I knew exactly what I wanted, but when I started trying dresses on, I found one completely different. Maegan was very helpful in finding the right one. The whole team at Charlotte's is very friendly and helpful. I definitely recommend looking there for your dress! -
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Chelsea Sent on 08/06/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was my first store when searching for my dress. I had an outstanding experience with Shelby. She was very fun, outgoing, attentive, patient, and caught on quickly to my style. The store had enough selection, even for a plus size bride, to get enough variety to try on. The dressing area was large enough and well situated with mirrors. I felt comfortable getting in and out of the dresses as there was plenty of privacy. The staff were friendly and professional. The store was clean, well laid out, and brightly lit. Overall, I had a great experience at the store and would highly recommend. I did end up purchasing my dress here and couldn't be happier! -
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Chrissy Sent on 10/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a wonderful experience at Charlotte's Bridal! I was greeted by friendly staff and the girl I worked with was super friendly and knowledgable! She took the time to discuss my vision and what I wanted before any dresses were pulled. She explained how the dresses were organized and then help my group and I pick dresses for me to try. She was very supportive and informative as I walked in wanting one style of gown and ended up purchasing something completely different. I never once felt pressured to make a decision and she did not push me into any of the gowns. All of the staff were wonderful to work with but I cannot say enough good things about my consultant! I had a great experience and would recommend anyone to go to Charolette's Bridal! -
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User1583306 Sent on 04/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a great time I had with sara finding the perfect wedding dress!!! It was a great experience and she helped me find a show-stopper! -
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User1485803 Sent on 12/28/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlotte's Bridal is an amazing place for wedding gown shopping! I went into the store thinking I knew exactly what type of dress I wanted, and ended up with something completely different - in a good way! Jessica (the consultant) was great at guiding me in the right direction and offering honest opinions. I would definitely recommend wedding dress shopping at Charlotte's! -
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Megan Sent on 11/30/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I chose Charlotte's Bridal because of the great selection and prices they have! Alicia was my consultant and she was absolutely fabulous!! LOVE everything about Charlotte's!!!! -
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Paxton Sent on 11/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I really enjoyed my experience at Charlotte's! Alicia was very responsive about what I thought I wanted in a dress. She was very upbeat and gave suggestions without being at all pushy! I'm excited to go back with my bridesmaids to find their dressed at Charlotte's! -
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Kirsten Sent on 10/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a WONDERFUL time at Charlotte s bridal!! Everyone there was very friendly and helpful! My consultant Maegan was so helpful and fun to work with! She also sent me a thank you card in the mail! I am so happy I found my dream dress and bridesmaid dresses all in the same day! Thank you Charlotte s Bridal for the wonderful experience! -
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Danielle Sent on 09/10/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was very pleased with my visit to Charlotte's. Their Platinum Bride package is by far the best I have found in the area. I was greatly impressed with this. I want the best for my wedding party and I feel they are going to give that. Thank you Charlotte's and Sara! -
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Nicole Sent on 08/26/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recently purchased my wedding dress at Charlotte's and was very pleased with my experience. I worked with Nancy and she was so patient and honest. She knew my style after only a few minutes of working with me. The dress I ended up purchasing for my wedding wasn't even a dress I picked out, I owe that to Nancy! I felt so special during my visit. -
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Bethany Sent on 10/08/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a great time with Charlottes :) We had all out of town bridesmaids and groomsmen but they were wonderful and helped us get everything just perfect :) Very helpful when I had a hard time with decisionmaking on colors/length :) Love Charlottes :) Third generation bride there :) -
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Nancy Sent on 04/21/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Meagan is outstanding and delightful to work with....we had a wonderful time and a decision was made. Saying yes to the dress and Ashley is beautiful.. -
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Mackenzie Sent on 07/30/20134.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was very satisfied with my experience at Charlottes! I was very pleased with the knowledge that the consultant (Jessica) had! She was able to determine my "style" within minutes. She was very friendly and easy to talk to which made the time go by much more quickly. I LOVED how she made sure every dress I tried on was laced up and done as if I were to go get married in it. Even when the dresses were too big, she still laced/zipped them before clipping them so you got the full picture. I would recommend Charlottes to anyone looking for their wedding dress!!! -
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Jordyn Sent on 12/30/20224.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Wedding Bride
I had an amazing time at Charlotte's. They offer unique and beautiful dresses. I absolutely fell in love with my dress. The staff is kind, smart, considerate and truly in touch with their brides needs and wants. Saying yes to the dress at Charlotte's was 100% the right choice. -
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Brandi Sent on 09/26/20204.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
So friendly!
Super friendly staff! Very responsive! -
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Abby Sent on 09/25/20204.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Open- eared!
Katie listened to my every request! She quickly picked up on what I liked and what I didn’t like so much in a dress. I walked in thinking I was just going to find a style I liked and I walked our with my dream dress! -
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Erin Sent on 01/28/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I wanted a dress unique, elegant, and affordable. Charlotte's Bridal offered all 3 options for both my bridal gown and bridesmaids dresses. Every single person at the wedding asked me "Where did you get your dress?!" I almost felt like I was on the red carpet at an awards show. The dress was everything and more than what I could have imagined. My bridesmaids picked out a dress that was flattering to their body style but in the same color. They all looked and felt beautiful. The staff at Charlotte's Bridal were very helpful and friendly. -
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Angie Sent on 10/31/20134.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I recently had a great experience at Charlotte's! My consultant, Sara, was very helpful. Although the selection was not the biggest, the dresses they had were gorgeous. I was able to look through all of them and pull ones that I wanted to try on which was great. A dress that my mom ended up pulling last minute, was the one I chose! Although it is not what I thought I wanted going in, it is gorgeous! Sara was able to pick a sash, veil, and jewelry that I loved. I ended up buying everything I needed at Charlotte's! -
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Leanne Sent on 09/03/20084.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
They were fantastic! They were so helpful and really made me feel special throughout the entire process. Great value. -
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Brigid Sent on 12/27/20224.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Awesome experience!
I went to Charlotte’s not expecting to find anything. Instead I walked away with my dream dress. Everyone was so nice and I would recommend to anyone! -
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Laura Sent on 11/28/20114.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
If you don't know what you're looking for, come here! Nancy knew exactly how to help me figure out what I wanted! -
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Jenny Sent on 10/16/20124.5 out of 5 rating4.5
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlottes is where I got my dress and my bridesmaids dresses. My dress and bridesmaids dresses were exactly what I wanted and the women who work there were great help! I even changed my mind about having a flower for my hair instead of the veil I had bought and they let me exchange it no problem. The only thing that frustrated me a little was my lady wanted me to get my dress in ivory, because I'm a little pale. But I was set on white and I'm VERY glad I went with my choice and got white! -
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User1344686 Sent on 09/24/20134.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Charlotte's Bridal had a great selection of bridal gowns and the consultants were very friendly. Overall I had a wonderful experience with them! -
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Ashley Sent on 11/25/20134.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
My experience at Charlotte's Bridal and Formal Wear was like no other! My consultant really took the time to get to know me, making me feel very comfortable. AND they give brides a free pair of earrings as a gift just for coming in! Best of all, I found my dress on my first visit! They had a great selection of dresses, and were very respectful of my budget. After saying yes to the dress, the staff brought in jewelry and headpieces for me to try on in order to give me the ultimate bridal experience. Charlotte's is truly a great boutique! -
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Amanda Sent on 10/13/20144.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The staff at Charlotte's Bridal was very helpful! I had a short engagement, so I had to buy my dress off the rack. I went to another bridal store, and they were not responsive to my budget or my needs. At Charlotte's, they were happy to assist me, and did not make me feel "guilty" for having a small budget or a short engagement. -
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Colleen Sent on 05/05/20154.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3.5 out of 5 rating3.5
I went to Charlotte's two weeks after I got engaged and had a wonderful time there. The woman I worked with was supportive and easy to talk to about what I wanted in my dress. She showed us around and let us pick some dresses out to try on. When I found the one I wanted, she helped us pick out accessories for it. It only took 5 months for my dress to come in and it was perfect! I still had over a year until my wedding though, but they made sure that my dress stayed safe at the store until it was time for alterations. I was able to come back to the store whenever I wanted to see the dress, they always welcomed me. They have a fair amount of mother's dresses and my mom was able to find her dress for the wedding as well. -
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User1888650 Sent on 10/22/20144.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Great service and selection!! Absolutely loved my dress, veil & tuxes!! Great alterations also! -
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Barbara Sent on 12/06/20154 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I chose my wedding dress from Charlotte's and it was absolutely beautiful! Jessica was so helpful and friendly, I really enjoyed working with her. The only reason I'm not giving 5 stars is because all the measurements for tuxes taken at Charlotte's were off and items for the groom and groomsmen had to be rush delivered in the right size. All the sizing from other tailors were correct. -
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Jessie Sent on 08/15/20143.8 out of 5 rating3.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
The consultant was very helpful and nice. She made my first experience a very god one. The dress selection and price range was not very good though. The styles were limited, but I was able to try a few dresses and see some things that I liked. -
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Amber Sent on 02/19/20121 out of 5 rating1.0-
Quality of service 0.5 out of 5 rating0.5
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Average response time 1 out of 5 rating1.0
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Professionalism 0.5 out of 5 rating0.5
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
I bought my dress, my bridesmaid dresses, flower girl dresses, and the guy's tuxes. I kept going there to get a discount for the others standing up in the wedding. The service was horrible. It seemed the employee's were always making an excuse why they couldn't preform their job. I was not notified when a flower girl dress came in, or when the tux company we ordered a tux from was "dropped" from the store. I paid extra money to have my dress custom measured and they measured it 4 inches too long. I had a horrible experience with Charlottes bridal and would not recommend this place to anyone -
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Gina Sent on 03/13/20170.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 0.5 out of 5 rating0.5
HORRIBLE! I usually never do reviews but I would hate to see someone else especially a bride have to go through something like I did. The staff has no knowledge of the dresses they work with! I was in my friends wedding and called in my measurements. I am also getting married so I gave her the exact measurements my bridal designer gave me. Now of course I know that all designers run different however, When you understand the design of the dress you are working with you don't make mistakes like they did. I'd like to mention that most of the 12 girls in the wedding party all had to make major alterations as did I. The bride was not happy with their "knowledgeable and friendly" staff. As if planning a wedding isn't stressful enough! The girl I worked with told me that the designer runs small and that my hips were running between two sizes both bigger than my normal size. Now everything else was running at a normal size. So would't common sense tell you that if the dress is loose and flowy on the bottom you wouldn't be concerned with the hip measurement. I also told her that since I am getting married myself I have been working at loosing weight as all brides do. I told her that I would be smaller than the initial measurements. She insisted even when I argued against it to get a size 16! I have never been even close to a 16. My wedding dress is a 12 and its getting taken in. But after he explanations about the designer I thought I would trust her word since she was supposedly a professional. Clearly she she was lacking the competency to understand the dress design she was working with. When I got the dress it was HUGE. The only reason it even stayed up was because of the straps. Now I am stuck with 120$ worth of alterations!!! I called the shop to see if there was something they could do. Reimburse me for the bodice part of the alterations ($55). Their owner Kathy totally strung me along for a week acting like she was going to help out in some way. She had me call arou -
Quality of service
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