Charlotte Wedding Flowers Reviews
Reviews
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4.7 out of 5 rating
4.7
Very good
40 reviews
Recommended by 94% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
+9
User photos
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Amanda Sent on 04/26/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Quick!
I planned my wedding in a very short time, thankfully Charlotte Wedding Flowers were efficient, professional and great at communicating! I’m glad I hired them!! (The picture is showing two large arrangements they put together that we set by the last pews) -
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Rachel Sent on 12/10/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service and so friendly!
Penny at Charlotte Wedding Flowers is absolutely amazing! From our very first meeting with her, I knew she'd be our florist. She listened to everything we wanted and made suggestions based our on likes. She even showed us some sample wedding flowers that were being prepared for the next day! She is quick with emails and easy to reach by phone. Highly recommend them!!! -
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Lizzi Sent on 11/02/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolute Perfection
As a bride who didn't know exactly what she wanted, Penny was such a pleasure to work with. She offered suggestions to fit my budget and style (and with only a month's notice!) We used bouquets, corsages, boutineers, two floral arrangements, and some baby's breath, but I know that if I needed more flowers, I would have been incredibly impressed. The flowers were fresh, beautiful, and elegant. I highly recommend the team over at Charlotte Wedding Flowers! -
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Janell Sent on 10/08/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were thorough, professional and innovative with ideas. My colors were canary yellow and stone gray and grey is not a common color for flowers but they made it work. Thanks much!-
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Alison Sent on 07/20/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Charlotte Wedding Flowers for our wedding on June 30th. They were AMAZING! Carolyn was so sweet and a pleasure to work with. We absolutely loved all of our bouquets and center pieces. Carolyn even suggested ideas about candles and lighting and was able to deliver and set everything up for us exactly how we wanted. We especially appreciated that she helped us to work within our budget while still achieving our vision perfectly. The flowers and candles made our ceremony and reception beautiful. We highly recommend Charlotte Wedding Flowers!!! -
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Katrina Sent on 12/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
CAROLYN WAS PHENOMENAL!!! Our initial communication was via email. The day that I went into her shop to choose the flowers that I wanted for my wedding day Carolyn was very patient. I showed her pictures of the types of flowers that I wanted. We discussed price, and alternative options. She pulled examples of flowers out of the freezer for me to look at to get an idea of what I would be getting. Carolyn worked really hard to get me to a price point that I was comfortable with. I was impressed that she spent two hours with me on a cold rainy fall day to help me. After the meeting she emailed me an invoice with in 24 hours. Months after we had met and I needed to make changes. She made the adjustments on the invoice, and emailed that back to me with in 24 hours. I was beyond pleased with the experience. On our wedding day OH MY GOSH!!!! The flowers were breath taking!!! When I saw the flowers that was the moment that I realized I was about to get married and started to cry. I received the most complements on the flowers. I would not have traded having live flowers for the wedding for nothing in the world. Thank you Carolyn! You Rock! XOXO K&J -
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Kristen Sent on 11/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Planning a wedding is a monumental process! I was looking for vendors that understood my vision for a simple but elegant day and could deliver good quality at a reasonable price. Carolyn Wiles at Charlotte Wedding Flowers exceeded my expectations for a floral designer in every way possible.
During our first meeting, Carolyn shared tons of ideas and options for flowers. She reviewed the few pins that I had gathered on Pinterest and then we searched together. By the time I left, she had a clear idea of what I wanted. As my plans came to fruition, Carolyn was easy to talk to about small changes to the plan.
On our wedding day, the flowers were AMAZING. Carolyn's attention to detail and eye for design resulted in stunning bouquets, boutonnieres, and corsages. The reception centerpieces were exactly what I wanted and added to the décor that I had designed.
Brides looking for truly beautiful floral art and a company that is professional and affordable should look no further than Charlotte Wedding Flowers. Carolyn will help you create a day that is perfect for you!
--Kristen (& Jim), married 9.17.16 -
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Marie Sent on 08/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Please give them a call and set up an appointment to show them know what you are looking for. Have pictures and ideas for them to see and believe me that can take it from there. We were very pleased with all the flowers and the transporting of items to the reception was a very great help. -
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Danyetta Sent on 08/03/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mrs. Carolyn was WONDERFUL to work with! My flowers were GORGEOUS!! Thank you for everything & I'll definitely be recommending you to all brides!! -
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Lauren Sent on 07/29/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carolyn is a dream to work with. She really takes the time to figure out what you want and then finds a way to make it even better! She helped desing the layout of our arrangements, and candles and delivered them, set them up, and picked them up as well. I knew a color scheme and had an idea of flowers and styles I liked and Carolyn was able to create what I was looking for, but even more beautiful. She worked within our budget and blew my expecatations out of the water. I am still in love with the bouquet she made for me (and all of my ladies) and can't imagine it having been an more beautful. I strongly urge anyone who is looking for a florist to work with Carolyn at Charlotte Wedding Flowers. Her work really made my wedding beautiful! -
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Alexis Sent on 07/11/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mrs. Carolyn and her staff have great work ethic and will be anything in there power to make you are completely happy on your wedding day or any occasion. -
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Jennifer Sent on 02/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Planning your wedding can be somewhat stressful. From the moment I chose Charlotte Wedding Flowers and met with Carolyn I knew that the flowers would be taken care of and I would get exactly what we had envisioned. She is really good a listening to what you want and providing excellent feedback and suggestions if asked. Everyone in the store was kind and very helpful.
Our flowers were beautiful and I would certainly recommend this business for your wedding. -
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User2399065 Sent on 10/29/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Communicated only through email and the flowers were exactly what I hoped for! Delivered promptly and no questions were left when making arrangements! -
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Brittny Sent on 09/24/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Charlotte wedding flowers is wonderful. They made our vision come to life for our wedding and Carolyn was just so pleasant to work with. These guys are very hard workers and really went over and beyond for us. Our flowers were beautiful and people cannot stop talking about how great everything looked. -
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User2187230 Sent on 06/19/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carolyn at Charlotte Wedding Flowers was very responsive and ensured I got exactly what I wanted for my wedding flowers. After a few lackluster experiences with other flower vendors, I switched to Charlotte Wedding Flowers just two months before my wedding. Carolyn pulled everything together with no issues, and at a more reasonable price! I would recommend Charlotte Wedding Flowers to anyone looking for beautiful and affordable flowers for their wedding day! -
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Dee Sent on 09/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I highly recommend this vendor for anyone looking for elegant yet affordable flowers for their ceremony and reception. They went above and beyond assisting us as we don't live in state. Our flowers were beautiful and exceeded our expectations. -
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Robyn Sent on 08/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had met with a couple other florist before meeting with Carolyn and knew that I was going to use her service after our conversation. Other florist told me what I should and should not do for my wedding and Carolyn was the first to actually listen to what I did and did not want to do. I knew that I did not want floral arrangements on my reception tables and she was very attentive to each small detail of floral presence for my wedding. This was the section in my budget where I was planning to save and also the hardest decision process for me and Carolyn was very helpful and attentive to that when we were deciding bouquet designs. She took a great deal of time to sit down with me and poured over picture after picture of different bouquets until I was satisfied with a choice for my maids and myself. Months leading up to our wedding, I was constantly changing my mind on my bridal bouquet and would email her pictures and inquire about cost and she was very patient with my indecisiveness. I could not have asked for a better display on our wedding day and was beyond excited with the final product -
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Megan Sent on 06/28/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carolyn is an amazing person, as well as a fabulous florist. She did a wonderful job of capturing our vision for the wedding as well as capitalizing on the beauty of our unique venue. I had zero experience with floral arrangement and decor decisions, but Carolyn put me at ease. She spent countless hours helping me to develop a vision and ensuring that we were on the same page. She sent me emails with her thoughts, as well as pictures of possibilities. These extra touches really helped me to visualize the end result.
Our wedding day was one for the record books... weather records that is. Rain, hail, tornadoes and flooding all threatened to dampen our spirits. We had planned a beautiful outdoor wedding and were forced to change venues at the last minute. Carolyn stayed calm through the craziness, and helped me feel that everything was under control. Our families and guests continue to talk about the floral arrangements and rustic decor that Carolyn managed to produce on our unpredictable day.
Carolyn and has a true eye for beauty and was willing to stretch herself to meet our aesthetic desires, but beyond that she cares for people. Book her for your wedding, and by the time you are married she will feel like a friend. She is an incredible florist and an even more amazing person... you will not regret your decision to go with Carolyn Wiles at Charlotte Wedding Flowers. -
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Janice Sent on 06/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The recommendations made were perfect and the service was outstanding. -
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User1667796 Sent on 06/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carolyn at Charlotte Wedding Flowers was a godsend for my daughter's wedding. Not only were the flowers beautiful (and FRESH-- we still enjoyed many of the bouquets a week later!), but Carolyn also did a great job setting up the floral arrangements for the reception. In addition, she is very warm and professional, and was flexible enough to meet us at local coffee shops when necessary. I would definitely use Charlotte Wedding Flowers in the future! -
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Wendy Sent on 04/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers were beautiful!! Thank you somuch for everything you did to make our special time gorgeous!! -
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User1594173 Sent on 04/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful flowers!! Lovely Mrs. Wiles!! So easy to work with. We came to Charlotte Wedding Flowers with just a month or so left before my wedding and Mrs. Wiles was able to consult with my mother regarding wants/needs and pricing. After getting a proposal, she worked with us in order to help us stick to our budget. Flowers were great, she was on time and very efficient!!
Thank you Charlotte Wedding Flowers! -
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User1591123 Sent on 04/21/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very good service, loved the bouquet!! -
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Melinda Sent on 11/10/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone was most helpful. The flowers we beautiful...more so than I thought they would be. Carolyn's attention to detail was excellent and I could not have asked for more. I will definitely will use Carolyn again when the occasion presents! -
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Kizzy Sent on 11/10/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great service. On time delivery. Beautiful flowers. Very flexible staff when it comes to timing of meetings. -
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User1423718 Sent on 11/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was pleased. Things may have gone wrong on that day, flowers were not on the list. I loved them -
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Elizabeth Sent on 11/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The wedding flowers I needed were completely last minute. A previous florist feel thru. Carol and her crew came thru for me in flying colors and the flowers were gorgeous. Everyone remarked. The reception tables were such a splash. I have always used Fashion Florist, but I must say, they ever so pleasantly saved my bacon. Love them!!!!! -
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Michelle Sent on 11/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
OMG I can not tell you how awesome this florist is! I had two weeks till my wedding and needed 8 bouqets and 8 boutineers, two roses for moms, three wristlets, They had it all ready the morning of our wedding! Everything looked perfect and I loved my bouqets!! -
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Ruth Sent on 06/17/20144.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carolyn at Carolina Wedding Flowers and her team were absolutely amazing! I would highly recommend them to my friends, family and future brides for any of their floral needs! Carolyn was extremely flexible and worked with me to plan meetings around my crazy work schedule! She was incredibly knowledgeable and recommended some beautiful floral options to help me achieve my wedding day look and style. Everyone commented on how lovely the flowers were and how they complimented our colors and styling. Carolyn was especially fantastic to help us re-purpose flowers from the ceremony for the reception. She truly went above and beyond to consider our budget and desires, which helped alieviate any potential stress. We gave some of our guests left over flowers and my aunt messaged me two weeks after the wedding and told me her hydrangeas were still as beautiful and perfect as they were on our wedding day! Thank you Carolyn and team for helping make our wedding day so beautiful and memorable! -
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Jennifer Sent on 01/18/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Shannon was very easy to work with. We met with her a few weeks before our wedding, and she came up with several quotes for us to meet our budget needs. She even cried with me as I talked about wanting a special arrangement in memory of my mom. Shannon kept in constant contact with me. Someone came out the day before and attached bows and organza and made our alter look absolutely dreamy. The only complaint I have was that we were short a bouquet upon delivery, but we were provided with the final bouquet before the ceremony started. Other than that, my flowers were absolutely gorgeous! -
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Emily Sent on 06/16/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Carolyn with Charlotte Wedding Flowers was great to work with! She saw my vision and delivered! My flowers were so beautiful, and Carolyn was there on the day of to help set everything up and make sure it was flawless. I highly recommend this company! -
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User1666759 Sent on 06/17/20144.7 out of 5 rating4.7
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was pleased with Charlotte Wedding Flowers. No muss, no fuss. Good value. -
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Leah Sent on 08/16/20234.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Beautiful silk flowers!
Charlotte can really bring a vision to life! Her prices are unbeatable and the silk flowers are gorgeous. She arranges them so beautifully that they look real! We brought color swatches of bridesmaids dresses and she color matched amazingly. Ordering the flowers was so much fun because she has examples of what she’s made and what she can everywhere so you don’t have to visualize anything. And now we have beautiful silk flowers that we can put up every year on our anniversary that will never go bad! Thank you Charlotte! -
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Janine Sent on 07/24/20164.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The address is 3010 Monroe Rd., Suite 203, Charlotte, NC 28205 now. Shannon was very helpful in developing my bouquet, reception centerpieces, and ceremony flowers! It was really easy to come in with a general idea of what I wanted and then let them go from there! Got many compliments on how pretty the arrangements were! -
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Alyssa Sent on 10/17/20164.5 out of 5 rating4.5
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I worked primarily with Carolyn. She a friendly and you could tell she was doing something she loved rather than trying to up sell you on more expensive flowers. Since I really didn't know what I was looking for, sh helped me find something that fit the vague description I gave her. When the flowers arrived, they looked amazing! They did get the centerpieces wrong based on what I ordered, but were able to make a substitution quickly. -
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Marissa Sent on 09/08/20144 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers for the wedding were very pretty, my only complaint is that the boutonnieres were a much darker pink then I was planning on them being. Everything in my wedding was light pink, my sash, mine and the bridesmaids flowers but the groomsmen and father's boutonnieres were hot pink. -
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Danielle Sent on 10/28/20133.7 out of 5 rating3.7
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Carolyn helped me out a lot because I had no idea where to start when it came to flowers, I just knew what color they needed to be. The location itself seemed to be a little outdated (computer/look/feel) but the flowers turned out great. Sometimes email responses were a little slow, especially when I felt like I needed an answer immediately and had responded to her email as soon as it came across. Pricing for some things was a little high, so I did have to use a second florist. -
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Cristina Sent on 08/24/20223.2 out of 5 rating3.2-
Quality of service 2 out of 5 rating2.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Be Cautious
Our wedding order wasn't completely carried out according to what was contracted in writing. Be specific with your written order details and any changes thereafter. Don't allow them to rush through the final video conference so nothing's overlooked. Ours was rushed as if that's not where the Rep wanted to be at the moment, and the Rep delivered mostly greenery instead of all white flowers (see pic) which was in the original written order (see pic) for our alter arrangements. It looks as if she matched the alter arrangements to the Bride's bouquet (see pic). The only thing we had added was 'some' pops of color, but the entire arrangements were no where near what we had ordered. The original order stated that the alter flowers' glass containers were rentals and needed to be returned on Monday, but the Rep changed it to non-rentals without informing us, and the arrangements were thrown away at reception clean-up because we had to return the containers, supposedly, so we ended up throwing out a lot of $$$, even though they weren't the flowers we had ordered. One thing that left a bad taste in my mouth is that the Rep and Owner's responses to our feedback never really acknowledged that they messed up, but instead they justified their actions were for our benefit, and that was frustrating. Also, the Rep changed the original order to reflect that the glass containers were non-Rentals after the wedding, and sent the paid invoice with this change versus the original order that stated they were Rentals. They offered a $50 refund and a free arrangement for our dissatisfaction, but that's not what I was seeking after. In my opinion, they should have refunded the entire cost of these 2 alter arrangements because they did not deliver what was on the original order and what we had paid for (which probably was more expensive than the greenery they delivered). We would have preferred to have the beautiful White flower arrangements we had ordered on the alter on our wedding day. -
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Celeste Sent on 07/22/20193 out of 5 rating3.0
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Okay experience
I hired Charlotte Wedding Flowers earlier this year for my wedding in June. Honestly, I did not know much about flowers but Penny was super helpful in talking with me and looking at my inspiration pictures to help me make some decisions about what I really wanted. Additionally, at my reception, the floral arrangements that were made for my centerpieces were absolutely gorgeous. I thought the arrangements really complemented my wedding colors. Overall, I would have to say that I had just an okay experience because there were a few disappointments that came up. The bouquet that was made for my bridal portraits was a lot prettier than the one I received on the day of my actual wedding. Also, they came to my venue to start tearing down at 10:30pm, even though the contract had explicitly stated 11:00pm. Needless to say, a few things didn't go according to plan on the day of my wedding. -
Quality of service
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Regina Sent on 06/17/20142 out of 5 rating2.0-
Quality of service 2.5 out of 5 rating2.5
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Average response time 1.5 out of 5 rating1.5
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Professionalism 1.5 out of 5 rating1.5
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Value 2 out of 5 rating2.0
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Flexibility 2.5 out of 5 rating2.5
I am very disappointed with Carolyn at Charlotte Wedding Flowers. She seemed like such a nice lady who really understood my vision. We discussed everything I wanted, because it was the only aspect of the wedding that I already knew what I loved and wanted. After paying a deposit and not finding any reviews of the place (this was about a year ago that I booked her), I was nervous so I asked her to email me pictures of what she was thinking so I could reassure myself that she knew what I wanted. The pictures were exactly what I wanted and she had the color swatches of our colors to decorate the aisles with ribbon. Fast forward to the morning of my wedding and in comes these embarrassing bouquets of mostly fillers and only a couple tiny orchids and roses. I was so excited for my bouquet that I already have put a down payment to get them preserved after the wedding and I saw these and just wanted to cry. It was not at all what we discussed. My bouquet was not to contain any filler and the only part that was not filler was the few flowers right in the middle that couldn't even be seen. Of course it was too late to fix it since I was about to walk down the aisle. Down the aisle I also notice the bows on the aisle weren't even the color swatches I gave to Carolyn! Finally, I had specifically asked if she could create a little silk pocket type thing to carry with my bouquet to put my nana's little bible in that she carried the same way on her wedding day 60 years ago. Once the women delivered the flowers, they were tying the old bible to the bouquet with a piece of string! I could have done that myself if that's what I wanted. It is just so disappointing. Of course the money spent to freeze dry them can't be refunded and the fillers already made the bouquet look dead the next day so there is even nothing to freeze dry anymore. -
Quality of service
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