Chapel at Riverwalk by Walters Wedding Estates Reviews
Chapel at Riverwalk by Walters Wedding Estates
Flower Mound, TXReviews
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.6 out of 5 rating4.6
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Flexibility 4.7 out of 5 rating4.7
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Featured
Ff78Ceaa258Ef23E0Bb2008084736A46537B3966 Sent on 03/23/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amber Millsap is Outstanding!
Amber was always on top of answering any and all questions. And was the biggest help on how things should go when it came to the wedding schedule I knew both about that cause well I’ve never been married and hadn’t gone to many weddings before. I told her what was in our budget she gave amazing options. Please contact Amber Millsap you won’t regret it. -
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Caroline Sent on 01/04/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
1/3/26 Wedding
We had to get our review done quickly as we didn’t want to let much time pass and forget. Married here on 1/3/2026, and our experience from start to finish was truly seamless and everything we needed and more. From our very first site tour, we immediately fell in love with the area, windows, and natural lighting. By the time we left, we knew this was the venue for us.
The inclusive package was exactly what we were looking for and fit our needs perfectly. It allowed us enough flexibility to be creative and bring our vision to life, while not overwhelming us with the planning process. One of our top priorities was minimizing stress, and as a bride, I was told countless times by family and friends how calm and at ease I looked throughout the entire journey.
Our wedding day itself was nothing short of perfect. We and our guest were pleased with how everything turned out. The flow throughout the day was effortless. Planning, coordination, and other staff were consistently supportive and kind. Our guests raved about how smoothly the day flowed and how perfectly timed everything felt.
If you’re getting married and want a venue that allows you to build your day from options while still adding your own personal razzle dazzle this is absolutely the place to book. We are beyond pleased and grateful with our experience.
In all the joy and excitement at the end of the night, we almost forgot to properly thank the amazing people who made it all possible. A heartfelt thank you to Haileigh, Stacey, Emily, and DJ Toccara for their care, professionalism, and dedication in making this milestone so memorable for us. -
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Diana Sent on 08/21/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning ✨
I could not have picked a better place for my wedding than The Chapel at River Walk. From start to finish, everything was truly perfect. Elsy, Haleigh and Taylor were absolutely amazing and as the day of coordinators they made sure every detail was handled. They were essential in making the event feel like a dream.
My family could not stop gushing about how beautiful everything was and I enjoyed my wedding immensely. I loved every moment of it and I will forever be grateful to the team for making my special day unforgettable.
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Quality of service
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Rachel Sent on 05/05/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Day Dreams
I can't say enough amazing things about The Chapel @ Riverwalk and their entire staff. My husband and I got married on April 25th, 2025 and it was the perfect day. From the moment we walked into the Chapel and started the planning process to the send off and us getting to relive the day, we could not have been happier or more satisfied. Haleigh was incredible through the planning process, ensuring that everything I wanted and had envisioned came to life. The day of, Elsy, Haleigh, Taylor, & Denise made the day go seamlessly, were so organized, so kind, and made sure that my husband and I were truly able to just enjoy the day. I cannot thank these four ladies enough for the way that they excellently perform at their jobs. You can tell they love what they do and it put me at ease the moment we walked in that morning. The venue is stunning, the staff that were helping serve dinner, etc. were so kind, and everyone that attended couldn't help but sing the praises of how the day went. I would also love to shout out Kathleen with Emily Chappel Productions. She was our lead photographer and she was absolutely incredible. She made sure to get every shot we wanted, was bubbly, and just helped my husband and I both to feel at ease. We got some sneak peaks back and they are INCREDIBLE! I am so grateful for everyone at Walter's Wedding Estates, but particularly the team at Chapel @ Riverwalk for making the day so seamless, so fun, and everything we wanted! -
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Ally Sent on 04/16/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Kappa Kappa Gamma
I just wanted to take a moment to sincerely thank Haleigh and Elsy for helping make the planning of my school event such an amazing experience. Your support, organization, and attention to detail truly made all the difference. We’re so excited to move forward without the stress, knowing everything is in great hands. The vendors we connected with made the entire process smooth and easy, and we couldn’t be more grateful for your help every step of the way. -
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Devyn Sent on 04/14/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An amazing experience!
We had the pleasure of working with Haleigh, Bree, Toccara, and Elsy. We also had Ethan as our driver at the end of the night. Each and every one of them did an exceptional job and truly went above and beyond. Our wedding turned out better than we could’ve ever imagined! They took all of my Pinterest dreams and brought them to life, especially the wedding cake!! We could not recommend these ladies and this company enough. Thank you for giving us our dream wedding! -
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Hannah Sent on 04/01/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow, definitely recommend!
I honestly was not looking forward to planning my wedding. All the research, venue hunting, vender vetting, phone calls, emails, etc... enter Walters Wedding Estates. Seriously amazing group of venues and wedding professionals, they handled probably 85-90% of the wedding planning, venders, and coordinating. My primary duty was to find my dress and enjoy the day.
I cannot say enough great things about each fabulous Walters pro. We first met with Callie to tour a venue in Colleyville, which we loved, but when Callie heard the smaller size of our guest count she recommended another property (Chapel at Riverwalk). It was stunning! And fit our needs and budget much better than the first venue. The planning from them on was simple and communicated very well. Any questions we had were promptly answered. The in house catering? Delicious. Cohost DJ? Perfect. Photographer? Amazing (and much more patient than me). The floral work and setup/tear down crew were on point as well.
I'm probably missing more people to praise, but it just goes to show how wonderful of an experience it was to have basically a one stop wedding shop!-
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+5 photos
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Rhonda Sent on 04/01/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely ammazing
Everyone at Chapel at Riverwalk was absolutely amazing. Before my wedding day, they were always responsive to my questions. On my wedding day, February 15, 2025, I just had to get myself ready. They handled everything else. I had a 3.5 year nephew and 1 year old niece in my wedding. They were great with the kids. My wedding went off with zero hiccups.
The reception and food were excellent. The DJ was fantastic. You will not be disappointed entrusting your big day to the professionals at Chapel at Riverwalk!
Rhonda Walker Gobran
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Audrey Sent on 11/17/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience! Highly recommend
Such a stunning venue! The location is not only beautiful but also incredibly convenient, and the staff goes above and beyond to make the experience seamless. Highly recommend! -
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Bali Sent on 11/17/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bali Leffall-Young
Walters weddings has been a joy to work with. They offer their own vendors through the company so that planning is a breeze! They even provide you with your own wedding planner which has been super helpful! Special thanks to my wedding planner Faith for being so awesome during this process! -
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Michele Sent on 11/05/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great place to get married!
The Chapel at Riverwalk in Flower Mound was an incredible wedding venue choice for our special day. From the very beginning, their communication was prompt, great, and friendly - they made the planning process so easy. The venue itself is spacious, beautiful, and incredibly flexible. They even did some add-ons that they didn't have to, like taking us on two tours in one day when we were originally looking at another venue. Overall, the staff is super friendly, and the chapel is impressive - the lighting is excellent and so elegant that we barely needed any decorations. We're glad we chose this venue and would highly recommend it to any couples looking for a gorgeous, stress-free wedding experience. -
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Cassidy Sent on 11/04/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made wedding planning so stress free!
Walters has been fantastic! Faith did an amazing job of walking us through every single detail of the day to make sure we knew exactly what to expect and to make sure they knew exactly how we wanted the day to do. Faith was so attentive to details and so accommodating of any of our wants and wishes. Walters makes the wedding planning process an absolute breeze! I could not recommend them more. -
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Kelly Sent on 10/16/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Venue - Beautiful Venue and Helpful Staff
This has been the best venue I could have ever hoped to work with! From start to finish I have had the most seamless experience. I am someone who has a TON of questions and the entire staff has been there to answer them all and ensure my special day will be stress free! The venue is so beautifully kept and I cannot wait to say “I Do” at Chapel at Riverwalk! -
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London Sent on 10/11/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love love love
Truly happy with the service I’m receiving with the staff at the Chapel at Riverwalk. Beautiful chapel, reception area, and the bells outside?! The perfect touch. Videos/pictures definitely don’t do it justice. -
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Devyn Sent on 10/10/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chapel at Riverwalk
I’ve had the pleasure of working with Faith to plan my wedding. She’s been nothing short of amazing! I have had a lot of pre-wedding anxiety and she’s helped take away all my nerves. I’m so thankful she’ll be there with me on my big day! -
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Debi Sent on 10/10/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chapel at Riverwalk
Faith has been wonderful! Very professional and knowledgeable. I feel so much better knowing she’ll be there on the big day. Thank you Faith, we truly appreciate you!! -
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Celine Sent on 09/18/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chapel at Riverwalk - Great Venue! Constant Communication! Smooth Planning
With as big of a day as a wedding is, you want everything to be perfect and go smoothly! From the moment you get engaged your mind starts racing of how to plan a wedding: which venue, what food, what DJ, and the list goes on and on! As stressful as that may sound, Walter’s Wedding Estates makes that stressful list into a much smoother process.
All the nuances of planning, the wedding organizer helps by asking questions to help spur on the creativity! The sky is truly the limit and that is one of the many reasons we chose Chapel at Riverwalk and loved our wedding organizer Faith! Faith was incredibly detailed and responded promptly to any questions or updates we wanted to make. This early on showed us how professional, caring, and encouraging Faith was all while doing a job she loves!
Chapel at Riverwalk was perfect for us because we were having a smaller intimate wedding, but still wanted the ease of having things come in packages. The venue was stunning and the showcases we got to go to were super fun date nights/plan nights for our big day!
Overall, if we had to do everything over again we would pick Walters Wedding Estates in a heart beat! Highly recommend them and all the vendors you get to work with, and if you get Faith as a wedding organizer know that you are in great hands! Lastly know that all the vendors are fantastic with communication and want your special day to go as perfectly as you do. With everything being scheduled together through Walters Wedding Estates you have the peace of mind that everything is covered! -
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Hannah Sent on 09/16/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10/10 Recommend Chapel at Riverwalk!
Chapel at Riverwalk has made the entire wedding process so smooth and painless! It is all inclusive so you don't have the additional stress of finding your own vendors! The venue is absolutely beautiful and perfect for small and bigger weddings! Faith has been so great and helpful throughout the entire wedding planning process! -
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Rachel Sent on 07/17/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Planner
Faith was exceptional to work with. She was very informative and gave us more confidence for our big day! -
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Mia S. Sent on 07/02/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chapel at Riverwalk
Our wedding at Chapel at Riverwalk Wedding Estate was an absolute dream, thanks in large part to Jamal, Faith, and their incredible teams! Jamal DJ kept the dance floor buzzing all night long with his fantastic mixes and infectious energy. Faith and her team were simply phenomenal in every aspect of planning and execution – from the exquisite decor to the seamless timeline management, they ensured every detail was perfect. What stood out most was their exceptional communication throughout the entire process. They were responsive, attentive, and proactive, making sure every decision aligned with our vision. The food was also exceptional, with each dish at the reception surpassing expectations. It was truly a magical day filled with joy, amazing music, flawless planning, and delicious food – thanks to the outstanding teamwork and communication between Jamal, Faith, and their teams. We couldn't have asked for a more perfect wedding day! -
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Kinsley Sent on 06/25/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Came together so well - highly recommend!
Faith my planner was wonderful, she truly made my day come together! She came in during my final meeting through the process and helped fix any inconsistencies with my vision and the plan. A little hiccup occurred on the day of the wedding out of anyone’s control - but Faith made things right and went above and beyond to fix things and then some! My guests were raving about the venue, food, DJ, flowers all weekend long. I used everything in house and it made it all stress-free planning for me. Highly recommend this venue and Faith!!! -
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Elizabeth Sent on 11/17/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Just book it!
Looking for a beautiful venue that offers an all inclusive experience? Look no further! Chapel at Riverwalk with Walter Weddings is hands down the most intimate, luxurious, and affordable venue in my opinion. The scenery is breath taking. The chapel is newly updated and so beautiful. The reception space is also super spacious and just the right size for my 100 guest wedding. My planning rep Sydnee C made the process so easy that I’m shocked she didn’t get tired of me. I asked countless questions and she always answered them in a timely manner. Do your self a favor and ask for her cause you will not be disappointed. All in all, I stress you to just book. You won’t be sorry! -
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Hannah Sent on 11/08/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stress-free wedding planning!
We are currently planning our wedding with Amber and the experience has been great. We love how bright and airy the venue feels. We've chosen all the partner vendors as well, including the florist, caterer, dj, and photographer, and our planning process so far has been very easy and stress-free. -
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Brandie Sent on 09/11/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exciting, Wonderful and a good group of people
Walters has been a wonderful experience for my fiancé and I. Everyone was pleasant and happy when speaking to them via phone. Willing to help us with our needs and wants for our special day. I’m so excited and can’t wait! -
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Michael Sent on 08/03/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cute Venue!
We are so excited to host our wedding here at the Riverwalk Chapel in Flower Mound. It's a gorgeous venue and has recently been remodeled. Working with the staff here has also been a great experience. We recently have been working with Sydnee C as our Planning Representative and she has helped us stay on top of all the details leading up to the big day. She's been professional, helpful, resourceful, and truly cares about helping us make this day special. We're having a smaller sized wedding and this is definitely one of the cutest spots to do it in DFW and for an affordable price. -
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Kendyl Sent on 11/14/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue & People
I am a Wedding Coordinator and I would highly recommend this venue! It was so great to have so much in house for my clients. They took care of everything from bar, catering, and more! Joshua and his team were attentive from beginning to end to ensure the day went off without a hitch. -
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Jessica Sent on 11/10/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue in Phenomenal Condition
We booked this venue for a nonprofit event and our guests continue to share what a pleasant surprise this venue in Flower Mound was! Great ambiance in the venue and directly outside of the venue. Restaurants walkable if guests wanted to keep the party going. Very safe feeling. Incredibly clean facility. Awesome lighting equipment included in costs. Loved this space and team! -
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Melissa Sent on 10/27/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Riverwalk Chapel
If your looking for a super beautiful location you've found it! The surrounding waterfalls and fountains make this a picture perfect location. The ownership of the venue changed hands in the weeks leading up to my wedding but the day still went off without a hitch -
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Hannah Sent on 04/01/20254.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Amazing service but very corporate
The staff was great and very helpful. They were very flexible to our needs and made the wedding day a breeze and exactly what we wanted. The venue is also absolutely gorgeous. I will say there were a lot of service charges that weren't explained from the beginning and at times we had to find certain information ourselves. So that being said, it's very corporate in some ways, but that's to be expected. Other than that as far as the service, it felt very personal and they did an amazing job. Also shoutout to Elsie, Hailey and Taylor! They're amazing and made our day amazing too! -
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Kristen Sent on 01/14/20254.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A dream come true
Faith was incredible the day of my wedding! She explained everything from walking down the aisle to cake cutting quickly and concisely, and she took care of small details I would've forgotten. I truly was able to be present with my guests because the event planning was taken care of. Walking down the aisle was one of the most nerve-wracking things I've done so it was helpful to have someone remind me to relax right before the doors opened. Would highly recommend this venue and wedding planner! -
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Walter Sent on 10/26/20234.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Sydnee was a joy to work with she is an awesome event planner.
Excellent venue for almost any type of event. The planner Sydnee made it easy to plan a 1st class event. If we need a venue for the future we definitely would consider Riverwalk. Hotels in walking distance added convenience for out of town guests. -
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Annie Sent on 08/17/20234.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Wonderful!
Chapel at Riverwalk was amazing!! The venue was stunning and the team members made the whole experience stress free. The planning team and day of coordinators were very professional and easily accessible throughout the whole process. The only misstep was we were told there would be 3 full length mirrors filling up the blank wall space at the front of the reception room, which didn’t end up being the case. Instead we provided our own large canvases that we command hooked to the walls. All in all a wonderful experience, that was just a little bit of an inconvenience. -
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Tessa Sent on 10/25/20242.2 out of 5 rating2.2-
Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Beautiful Venue- So Stressful
Beautiful venue, but no communication. When you pay for a planner and get no planning- it makes everything so stressful. Everything came together and my day of coordinator was an angel. The rest of the experience was awful and I wouldn’t wish it for any bride. -
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M O Sent on 08/05/20241.6 out of 5 rating1.6-
Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 3 out of 5 rating3.0
Wedding for 08/03/2024
I attended my nieces wedding on 08/03/2024 flew in from Las Vegas NV . I was looking forward to this day but based on events that occurred and the lack of professionalism after we reported these shameful incidents makes me want to leave 0 stars and ask any future wedding party to please ask your party to leave behind all items that they value and to place a security system of your own if you would like to home come with your shoes, men's suit jackets , watches, and the most important the Bride and Grooms envelopes that are given to the happy couple to start their new journey. My son had his jacket stolen when we reported it they blonde female bartender, she told my son she burned it and tossed it in the trash. The other blonde female cleaning thought it was appropriate to tell us to shut up not to mention we were reporting the incident and asking for help I mean 4 Jackets and all other items seems bizarre to me . My son had to call an attorney and report this since we were told also the cameras they have installed inside the venue were not working. Then the following day as my son went again to speak with the manager he was told again those cameras do not work. If you want your family to come enjoy your special day please leave all your jackets, shoes, watches, purses, and money envelopes behind. Do not count on any professionalism from this staff. I am only happy my son had his wallet in his pants or he would not of been able to fly home . -
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Emma Sent on 05/24/20261 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
I wanted to give less than 1 star.
Our experience with Walters Wedding Estates was deeply disappointing due to poor communication, disorganization, and lack of accountability throughout the planning process. Scheduling meetings was consistently difficult, even when we clearly communicated our availability multiple times. More concerning, our in-house coordinator’s wedding took place just days before ours, and it noticeably impacted her ability to manage our event effectively.
Our final payment, which contractually should have been sent 21 days before the wedding, was not provided until 10 days before the event, leaving us scrambling to pay over $5,000 with little notice. Despite us submitting our guest count and all requested information on time, management incorrectly blamed us for the delay rather than taking responsibility for their own oversight. At no point did we receive a direct apology from anyone involved.
To make matters worse, a toilet flooded at the venue just before our ceremony, delaying the event by 30 minutes. Again, there was no meaningful communication or apology afterward. The partial refunds and concessions offered felt insignificant considering the stress and inconvenience caused.
The food quality was also extremely underwhelming for the price. Most dishes arrived cold, bland, or poorly prepared, and several guests commented on the disappointing meal quality.
Ultimately, the reason our wedding day was still special was because of our outside vendors, who stepped up where Walters failed. We would not recommend Walters Wedding Estates for full-service coordination. If you choose to book with them, we strongly suggest only renting the venue space and hiring your own outside vendors for catering, coordination, and other services. -
Quality of service
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