Alexa Sent on 05/28/2023

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Beautiful venue with great food and services

Overall, we were very happy with our 50 person traditional-inspired wedding at Castaway. We used their outdoor patio and trellis for the ceremony and cocktail hour, then the Verdugo room for the dinner and reception. The sales manager was fun, friendly, helpful, and really tried to make all our details work out well. She was communicative and we were very pleased with their level of service. The venue quality and services were excellent and on the wedding day, we were impressed by the food and staffing. Our guests really liked the temperature and quality of the food, and we received many compliments from guests. We had a little hiccup with valet on the day of the event, so make sure you get all of the details figured out on the day of with the operational team. However, this does not lessen my recommendation :)

Stacey Sent on 05/09/2023

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Top Notch Service and Beautiful location!

My husband and I booked at Castaway for our vow renewal because of the location, views, and the affordable package. We had our reception at the Mountain View room. Christen communicated with us and made planning our vow renewal effortless from the food tasting to the details meeting to the actual day. On our special day, everything went as planned. Everyone raved about the welcome champagne, drinks, food, and the staff! The servers were attentive and professional. We even had a server dedicated to our sweetheart table. So considerate and even provided us drinks and extra bread! Thank you Christen and team for making our special day unforgettable! This place will now be our anniversary dinner dates!

Mariano Sent on 04/07/2023

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Amazing organization and worry free

They took care of all the food and settings. We just needed to decorate a bit but the tables, chairs, napkins, etc all were customizable and you can choose the colors and styles. All the organizers, Maitre, bar, etc were amazing. The only thing I would change is the valet parking. They just changed the company and they can be very complicated even if you tell them that you’re leaving or picking up things. Overall it was an amazing experience and the setting is awesome!

+2 photos

Marilyn Sent on 02/06/2021

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Perfect Venue for Ceremony and Reception!

A huge thank you to Castaway (and our contact, Michelle) for the perfect wedding! We had our ceremony and cocktail hour outdoors in the gardens, then our guests took shuttles up the hill to the Mountain View ballroom for the reception. The rehearsal went smoothly, the day-of was fantastic, and it was such a beautiful place to have a wedding! Our guests couldn’t stop talking about how great the food was, too! Thank you Castaway - we look forward to celebrating many anniversaries with you!

Alexandra Sent on 10/18/2019

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The view took my breath away

I was concern to not finding a venue I really wanted for my wedding, a friend of mine came by talking to me about this "breath taking place" I didn't believed him until I saw it personally. When I arrived with my now husband I said this is it, I want to get married here and so far this is been an amazing experience, the theme and the location is just perfect.

Giyun Sent on 05/21/2019

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Recommend!

The venue site is very beautiful and bright. Michelle was helpful during consultation and quick responder. Top quality of food and great package deal! The vendor understands our circumstances and flexible with payment plan.

Kieran Sent on 01/28/2019

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Beautiful Venue

Beautiful Venue and we found most of our vendors at a wedding show there 9 months before our wedding.

The gazebo overlooking the mountains is beautiful and all the redone rooms are fantastic. Our wedding went better than we ever could have expected.

Sarah Sent on 01/21/2019

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Perfect Wedding Reception

The entire catering and event planning staff were so responsive and helpful from start to finish. Our wedding reception was held here this past weekend 1-19-19, and all the Castaway staff, bartenders, servers, and banquet manager really made sure to work with our day of coordinator to make the night go so smoothly. Everyone was friendly to our guests and the food was delicious. The packages available for wedding receptions include so much and the event manager was very accommodating to any changes and substitutions we asked for. I would definitely recommend this venue to anyone having any event (my company actually held a party the week before my wedding at Castaway, and that was stellar as well).

Ana Sent on 04/25/2018

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Never have I ever been taken care of sooo exeptionally well!! This place is AMAZING !! From the booking to the coordination of our wedding to the final details and overall service of the team the day of .. truly truly EXCEPCIONAL!! We appreciate everything that the Castaway did, the attentiveness of the staff , the servers .. everything! All of my guests were crazy about the food which was the best I’ve ever had ! The breathtaking view this venue has is by far the best in Burbank. If anyone out there is looking for a venue .. THIS IS IT !!!!

Casey Sent on 10/02/2017

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The Castaway is amazing, The views are great. We would highly recommend the Castaway for your wedding!

Megan Sent on 09/15/2016

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We hosted our rehearsal dinner at Castaway and it was perfect! My mother in law and I both live out of state, and Cynthia made it very easy! Food was great, the patio was a perfect plus. Overall we had a wonderful evening.

Dana Sent on 05/18/2016

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We can't thank The Castaway in Burbank, CA enough for the most incredible wedding day. We are SO happy with the choice we made hosting our special day there! Our wedding was nothing short of "happily ever after" with the breathtaking backdrop at the gazebo overlooking the mountainside. All of our family and friends who attended absolutely loved it. They raved about the picturesque ceremony site, the glamorous and classy Mountainview Room, the delicious food, the prompt and friendly service and the overall ambiance. Working with both the management and the crew was seamless. We couldn't have been more pleased with the incredible service provided by Nabil. He and all the staff were extremely professional, prompt, friendly and simply a pleasure to work with. I felt completely at ease with Nabil being in charge of our entire event from start to finish. He answered all of my questions thoroughly and in a timely manner. I can't recommend him and The Castaway enough! Thank you for making our special day a memory we will treasure for a lifetime!

Celeste Sent on 11/29/2015

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Everyone kept telling us, the Parents of the Bride- the Hosts- that our daughter, Kelly Grover Gold's Wedding was the best Wedding that they'd ever been to! The Castaway in Burbank was perfect- Michel Keller was more than helpful and professional. The entire Castaway crew, from the set up - to the bartending- to the waiters, to the clean up- was more than you could ask for. The Sunset Ceremony in the Gazebo area, followed by Cocktails on the Mountain View Patio , and the Foyer - then into the Mountain View Dining room was Magical. To say that Everyone had a Great time is an Understatement!! I would definitely recommend the Castaway in Burbank.

Gina Sent on 07/20/2014

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The Castaways was absolutely fantastic! Matt and I enjoyed our experience fully. Everything for the ceremony and reception were included, the price was very reasonable for all of the services and food/beverage choices. The site is beautiful and was perfectly scenic for our wedding pictures. The staff is extremely nice and hard-working. They made everything so smooth for our wedding day, and there were no complications whatsoever. I recommend this site to anyone that wants a one-stop-shop wedding venue with amazing service and wonderful staff to help plan your wedding :). Thank you Castaways!

Alisa Sent on 11/07/2013

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September 7, 2013 was the date of my Wedding ceremony and reception. From the beginning it was the perfect venue to host my wedding. Castaway was the first stop on our list in September 2012 on our venue scouting trip. We went to Sportsman lounge, Odyssey, Shanghai Reds, Orange Hill, but nothing could beat Castaway. The wedding packages they offered were right in our budget. Danielle (on site coordinator) was flexible, personable, and very easy to work with. She was timely with e-mails, phone calls, on site meetings, worked well with our wedding coordinators (The Double Knot,) coordinated the food tasting event, answered calls from family members and the countless other little things she made accommodations for. Danielle really made our decision easy with Castaway. The Wedding day came and went in a flash, but the ceremony and reception went flawless in our eyes. The food and service during the night was great. We had a choice of 5 appetizers, 3 Entrees (Filet Minion, Salmon, and Mushroom Ravioli), 2 hour open bar and cake. Not a complaint in the room. Castaway has a view of LA and Burbank unlike any place else that helped to seal the deal. It was a picture perfect wedding day. I highly recommend Castaway to any bride and groom. Thank you Danielle and Castaway.

Jessica Sent on 09/05/2012

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After searching high and low for a venue that would offer everything on the spot for a good price, we decided to book the Castaway in Burbank. We worked with Mikalina and she did a great job answering all of our questions and panning out all of the little details. I was a little nervous about how things would turn out the day of the wedding, but let me say that the Castaway provided exceptional service the day of and I was so pleased with how everything turned out! We had our ceremony at the gazebo and reception in the Verdugo Room. The venue provided a beautiful backdrop for all the festivities and they were able to accommodate to all of our guests needs, especially due to the heat! From start to finish, the staff were so helpful and would regularly check in with us to make sure we had enough to eat and drink. They passed around hordourves like there was no tomorrow and we received soooo many compliments about the food and open bar! We rented chivari chairs and lighting from them as well and their prices beat all of the other vendors I've researched. Also, the cake from Cakery Bakery was awesome! Once you add all your personal touches, it really transforms the place. I highly recommend the Castaway if you want an all inclusive venue that provides everything at a reasonable price. Overall, we had a great experience and although this place is popular for weddings, I felt like our event was unique & special in every way and everyone had a blast. Hope this helps other brides!

Anonymous Sent on 08/20/2012

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My wedding was a great success. I had the buffet and my guests all loved the food and how it was made. The place was gorgeous and I couldn't ask for more. They accommodated my wishes to the T. I love this place!

Ami Sent on 07/03/2012

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The castaway was so beautiful. The view is amazing. The food was absolutely wonderful...my favorite was the salmon! They gave us a complimentary appetizer and the staff was very helpful and friendly!!!

Julia Sent on 01/29/2012

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If you are getting married at the Castaway, make sure Zarin is your coordinator. She is a gem! I was a little worried about getting married at a "marriage mill" but she made us feel special and made our event seem like the only one at the venue. Our theme was the night sky, so getting married in a location overlooking all of the city at night was perfect. The room was beautiful, the guests were stuffed (so many food choices and all delicious!), the waitstaff was exceptional. My wedding was better than I dreamed!

Addar Sent on 11/09/2011

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Absolutely love this place! From the food, to the reception area, to the waiters and our coordinator Mikalina... Everyone was great... Mikalina was very helpful and is is very open to ideas... She was easy to work with and answered my emails right away. To think that she is new to the Castaway. Our head waiter Francisco was great too. Thanks Castaway for making our wedding beautiful =)

Christina Sent on 10/03/2011

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It was the perfect location for our wedding and the views were beautiful !!! Our wedding was amazing and everything we imagined. The Castaways was wonderful and easy to work with VERY professional, punctual, friendly and affordable. Zarine and Maureen were great to work with I would recommend this venue to everyone !!

Stephanie Sent on 09/30/2011

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We had our wedding reception at the Mountain View room at the Castaway and our ceremony at the gazebo. The ceremony was absolutely beautiful... such a pretty location. Its a beautiful venue with lots of places to take wedding pictures. and our reception was perfect! The staff did a great job during the reception, eveything came out right on time and my guests said the waitors and the bartenders were very friendly. Everything was so much better then I even imagened. The food was also excellent! I worked with Steve from the Castaway while planning and he was a pleasure to work with. The ceremony coordinator Maurin was also great to work with and she made sure our ceremony ran smoothly. I couldn't be happier with how everything turned out, the wedding was a dream come true!

Erika Sent on 07/01/2011

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We had our wedding at Castaways. I worked with Steve who helped us in the planning process. He was a delight to work with, very sweet and accommodating. My husband and I had some issues coordinating our church ceremony with the date we had selected at Castaways. Steve was flexible enough to change our date even though it’s against their policy. He answered every question I had along the way and when he wasn’t available he would call me right back to follow up. He made sure our day turned out perfect. The food was delicious, the room was set up just as we discussed. The wait staff took care of us and our guests, making sure we had drinks at all times and our dinner was served on time. Everyone we spoke with afterwards commented on the great food and wonderful venue. I couldn't be more pleased with how everything turned out. I would do it all over again if I could!

Todd Sent on 01/30/2011

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Our wedding was PERFECT!! It was everything we dreamed it would ever be. Susie and her entire team were nothing but professional the entire time. Our guests are still talking about how amazing the wedding was and that's all thanks to the Castaway. Dinner service was top notch. Food tasted awesome. The entire staff treated us and our guests like royalty. Highly recommend the Castaway and be sure to ask for Susie in the catering department.

Juliette Sent on 01/10/2011

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I worked with Zarin in the catering department of the castaways in burbank. She was very patient with me and very accomadating. They went above and beyond what was needed to help me out in planning my wedding. Zarin kept me calm when I would start to get anxious about guest count, linens and all the crazy little details that one doesn't normally think about in their daily lives. Our guests were very well taken cared of and everyone said the food was great! I can't thank castaways enough for the awesome service that they provided us on our wedding planning process.

Jane Sent on 10/02/2010

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Had the reception in the mountain view room. Our guest commented that the food was tasty and a very generous portion. The waiting staff did a wonderful job to make sure that my husband and I always had something to eat. Thank you very much for making our special day so easy!

Chanda Sent on 06/22/2010

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Perfect! Castaway provided the perfect setting, dinner, service, everything!
They have mastered the art of PERFECTION!

Victoria Sent on 02/15/2010

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I can not say enough positive words for this place. At the Castaway in Burbank we were treated like royalty throughout the WHOLE process. Zarin assisted us with all of our planning. All staff was friendly and professional. They were amazing. Whatever we asked for they were able to accommodate. They took their time with us, they were very patient and cooperative. My husband and I didn't know where to begin and they explained everything in detail, they returned all calls promptly and addressed all our concerns. We were able to sample the food which was so DELICIOUS. Our guests raved about their meals. In addition to the outstanding service and delectable food; the venue itself is gorgeous. We had the mountain view room. And yes, we had a view of the mountains. It is a lush background great for photos. The room itself is also very nice. There are other rooms with beautiful city view lights in the evening as well. We also had our ceremony here. We were supposed to have the gazebo with the mountains as a backdrop but it sprinkled off and on that day so the ceremony was moved inside. It was still great. Our day of coordinator was Moreen. She made everyone laugh and feel so comfortable. She helped to take that edge off. Affordable, beautiful scenery, delicious food, outstanding service.

Karen Sent on 09/29/2009

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We got married 9/5/2009 and it was great. The food was great and each of our guest got a big plate full of food and not just whatever food, REALLY GOOD FOOD. All our guest enjoyed the food. Everyone there was such a big help and made our reception just amazing.

Casey Sent on 08/29/2009

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The individuals in the catering department were so helpful every step of the way. They were flexible with making sure we had everything we needed, and the whole reception was perfect. We used the luau grounds below the actual restaurant and it was beautiful... there were even deer in the hillside during dinner! The buffet was so delicious and we got so many compliments on how it was the best wedding meal they ever had. We couldn't decide on which kind of sauce to have with the pasta and they were very flexible and let us have 2 different selections. Also, we had specified that we wanted to have the bar run the whole night, and pay a flat fee. 2 hours before the reception ended, they let us know that nobody was drinking and let us pay $100 at a time rather than $2000 to keep it completely open as our contract specified. Overall they were really great, and I don't have a bad thing to say!

Denise Sent on 03/15/2009

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My coordinator, Leslie Carter, was wonderful. She worked with us on price, set-up, and was very flexible with the changes that we made throughout the planning process. Everyone raved about the food, which I found to be so much more than I expected. The Catering staff was so helpful and attentive as well during our reception.

Hereta Sent on 11/15/2008

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Zarin was my catering coordinator at The Castaway and from the moment my husband and i met her we were sold. She was not pushy, was very nice and pleasant and made us feel important. Completely the opposite of what another banquet hall made us feel like that same day.
Everything was perfect! Absolutely nothing went wrong with our wedding. The place looked amazing, the service was awesome and they catered to my every need. Everyone loved the food. I highly recommend The Castaway in Burbank, CA.

Barbara Sent on 11/04/2008

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Great view overlooking the Golf Course; awesome service; FANTASTIC FOOD!!!

C Sent on 08/03/2008

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The representative was great. Very professional and patient. She helped us cut a lot of costs. The reception was very elegant. The waiters were very polite and professional. The waiters smiled and served. They made all the guest very comfortable.

Victor Sent on 05/25/2014

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Laura was our event planner and she was great. Laura walked us through eveything we needed for our event. She was very professional and knows her stuff. The venue was beautiful. We had our event in the evening. The food quality was superb and the quantity was just right. The staff was very quick on their feet to get things setup and also bring people their food. You get a lot for your buck at the Castaway.

Michelle Sent on 11/15/2009

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I loved having my reception at Castaway Restaurant! They were always friendly and professional. They did their best to accommodate me and answer any questions I had. The food was decent, the view was spectacular, and the price was unbeatable. The only problem I had was that the bartenders were charging guests different prices for the same drink (overcharging some), however I brought this to my coordinator's attention and she was appalled and promised it would be dealt with. (We had a cash bar so this wouldn't have been a problem had it been open or dry).

Nakee Sent on 06/02/2009

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This was the best venue ever. Great service, view, food and customer service. Our catering manager, Susie, was wonderful and very professional. Our wedding coordinator, Morine, made the wedding day flawless and a huge success.

This is definitely a great venue!

Micah Sent on 11/06/2008

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the place is just perfect, the ceremony overlook the whole valley.,. and maureen was very nice the coordinator.. i cnt ask for more,. i was treated like a princess.. the food was perfect as well it a night they made me not to forget..:D

Amy Sent on 12/04/2014

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Maureen the coordinator for my wedding was amazing. Having an August wedding in Burbank you don't expect rain. Well of course it was a down pour. Maureen was on it, moved the ceremony indoors and set up an arch at lightening speed. Was bummed I was unable to have the ceremony I had hoped for but everything went off without a hitch considering the circumstances.

Kelly Sent on 05/07/2011

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The Castaway Restaurant was pretty amazing. They worked around any thing that we wanted to have done for the wedding. The service in the reception room was amazing. The head bell captain would be on top of anything we needed before we even thought to ask for it. Everyone of our guests loved the food from the appetizers to the entree. And even though we didn't get a chance to eat much of the food ourselves my husband and I the little amount of food we had we enjoyed greatly.

Kristen Sent on 10/20/2009

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A beautiful place to get married! The ambiance and food were excellent. The service was professional and curtious.
In some instances during the planning stages, the catering office did not get back to me and I had to follow up multiple times to get the info I needed; but it was worth it!

Claudia Sent on 10/03/2009

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Great location, wonderful views, efficient service and good food. We had a Wednesday wedding and they were very flexible with our requests. During the reception, the catering manager and the staff were regularly checking in w/ us to make sure if we needed anything and if everything was up to our standards. Our guests loved the venue and the atmosphere of the Mountain Room. The Castaway definitely made our day a wonderful and memorable one.

Julia Sent on 09/28/2008

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I had a great experience with Castaways. I had my reception there and it was beautiful. The view was beautiful in the Starlight room. The food was great, served on time and they were all very professional. I would definitely recommend this place.

Stephanie Sent on 04/19/2016

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Alex Moon has been great to work with! The views from this venue are amazing. Excited to have our ceremony & cocktail hour outdoors, and dinner & dancing indoors - all in one location!

Cat Sent on 03/26/2012

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5 out of 5 rating
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4.5 out of 5 rating

We had our ceremony outside at the Gazebo and Reception in the Verdugo Ballroom. It was supposed to rain the whole day on the day of our wedding January 21 2012 so we had to have plan b incase it rained. I wanted to have the cocktail hour outside because I felt like our florist and lighting team needed time to prepare and setup the reception room. I worked with Catering specialist Zarin. She was kind and returned my calls promptly. On the day of the wedding it rained earlier in the morning and luckily it cleared up for our 5 pm ceremony outdoors. Zarin understood beforehand that I wanted the cocktail our outdoors if it didn't rain. After the ceremony it was already dark and very windy. All of the guests were cold but I still wanted to have the cocktail hour outdoors because the harpist who played at the ceremony was outdoors and would have to move her large and heavy instrument indoors and I also felt like the florist needed more time to setup. After the ceremony Zarin said the bar is not setup outside and that the guests were all cold and wanted to come indoors. I reminded her of our conversation and agreement and still wanted the cocktail hour outside. Zarin insisted that I have it inside. Finally I agreed because it was extremely windy, dark and quite cold outside and didn't want my guests to suffer. Zarin and Maureen (the ceremony coordinator) were quite helpful and understanding with our requests. The Castaway was quite flexible when it came down to the package. My Uncle made my wedding cake so they allowed me to make another selection. Luckily I also booked my date before they moved up the prices and took things out of the packages. Overall good experience. Reception supervisor I believe Francisco was very friendly professional. HE always had a smile on his face.HAd a beautiful wedding and everyone still talks about how elegant and beautiful it was. Flowers lighting and dj/mc make a world of difference! Make sure you book the right vendors! OVerall has a great experience and I am a very detail focused bride and everything turned out beautifully.

John Sent on 05/04/2019

4.6 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

70th Wedding Anniversary Party

We hosted a party for about 50 people. The catering crew, including Michelle, were very helpful and responsive. Everything was done to make this a memorable day, yet affordable. The view was special, and all in all, it was the perfect setting. Party was in July, 2018.

Marie Sent on 03/10/2019

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

Amazing views, great prices

Michelle Roy helped me with this booking. She has been nothing but kind and super helpful during this whole process. She’s part of the reason we decided to book at castaway. The views are incredible and the property is impressive.

Sandra Sent on 07/04/2015

4.6 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
5 out of 5 rating

I actually had a pretty good experience at Castaway for our court of July wedding. Staff was amazing and the views were spectacular. Food was pretty good and everyone had a great time.

Veronica Sent on 02/21/2012

4.6 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
5 out of 5 rating

Absolutely beautiful! I worked with Steve, who was great to work with. He is very professional and returned phone calls right away. He helped everything go smoothly. I highly recommend working with him. Also, the wedding coordinator, Maureen is fabulous and helps a lot the day of. Location is great! Beautiful! Great views and really good food. Everything was almost perfect. A few little glitches that I would clarify with them if you decide to use this venue. I was over my head count by 2 people. I was fine with paying extra, however, not ok that the waiter told my guests at one table that he couldn't feed their kids because it exceeded the head count. Really unprofessional and I had to apologize to my guests. Also, one of the bartenders was trying to charge $13 for a beer to one of my guests. We had 2 bartenders, one was great, the other so-so. After 3 hours of open bar, I am sure he overcharged some the guests that already had too much to drink. Let's just say, one walked away with a hefty tip by overcharging drunk guests. If you clarify this ahead of time, everything will be great! I think everything turned out beautiful and everyone else commented about how beautiful this venue was. (The other waiters and the other bartender were great).

Judy Sent on 11/25/2007

4.5 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
4 out of 5 rating

Great service, Castaway even provided ceiling decoration that made the reception even more beautiful. Only downside is you'll likely see another bride there and there's likely another reception going on next door in another banquet room and your guests so sit near that wall will hear their music.

April Sent on 10/27/2007

4.5 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
4.5 out of 5 rating

The Castaway is one of the best deals in the Valley for receptions. They have three banquet rooms, each a different size with a slightly different view (the view of the valley at night is amazing!) We did our ceremony outside on the recently renovated gazebo area, and the reception in the Verdugo room. The ceremony coordinator is included in the cost of the ceremony (which is also a good deal) and Deneen was excellent to work with.

One thing to be aware of is that there can be three weddings going on at once. That did not bother us - I thought it was fun to see the other brides and parties. Our ceremony was over by the time the other receptions started, and we did not hear any sound from the bigger reception room next door. Parking can be a pain if you don't get there early - valet parking is free and they provide a shuttle from a second parking lot down the hill when it's busy (sometimes the shuttle can be slow, but it doesn't take long to walk)

Another potential issue is that they do book events in the afternoons, so we could not get into the reception room to setup until an hour before the ceremony. We had friends and family providing music and some decorations, so that was a little tight for them to setup and be ready for the ceremony.

Overall we were very happy with the service and the venue. The Castaway was easily a third of the cost of a lot of the other places we looked at, and much nicer!

Stacy Sent on 08/04/2013

4.4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The Castaway was the perfect venue for me and my husband. During the reception and ceremony, the wait staff was beyond amazing making sure glasses were full and people were happy. They were very attentive to me and even brought me special appetizers when I told them that I missed out on the crab cakes! It was so sweet! They are true professionals! Everything flowed perfectly. The food was beyond amazing and the venue was beautiful. Everything looked awesome and I could not have been happier with the day.

The only issues were prior to the event. I actually had to switch coordinators because of some differences in styles. But I ended up with Laura who was perfectly attentive and amazing. Also, the ceremony coordinator was a little late when it came to the rehearsal and the start of the ceremony even though we were all ready to go, but she had another wedding to start. Another issue was they told me that they would set up at 9am, but didn't completely set up until 1pm. But that seemed to be a miscommunication issue. But besides those issues, I was very happy!

Samantha Sent on 12/07/2010

4.4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The Castaway is a beautiful venue and that is one of the biggest reasons we decided to go with this location. The view over Burbank is awesome and on a clear night you can see downtown LA in a distance. We had a few dates at the Castaway in the beginning of our relationship so the venue was extra special to us.

We had our ceremony at the gazebo and our reception in the Verdugo room. The ceremony was beautiful! The sunset was gorgeous just as we were saying our vows. It couldn’t have been more perfect.

We decided to go with one of their all-inclusive packages because it made it simple on us. The food was very good the night of our wedding. Our on-site contact, Zarin, was even able to swap one of the items we didn’t want for something that we did want. We were very happy she was willing to work with us. One thing we did not like in corresponding with her was that she isn't very good at emails. I would send her an email asking questions and instead she would call me. Which is fine but there were a few things she flip flopped on which made some of the details a little stressful. Regardless, they all worked out. We hired our own wedding coordinator and Zarin seemed much more responsive in working with her so that was good for us.

The on-site ceremony coordinator, Maureen, was not very helpful. She didn't show up at the rehearsal the day before (luckily we hired our own coordinator) and at the wedding Maureen said that we didn’t show up. Her personality is a little rough around the edges.

The night of our wedding the catering staff was simply amazing. Very much on top of everything and extremely helpful. The appetizers were excellent, and the chicken was delicious. The steak was a little over-done for our taste but this may be just our preference.

Overall we were very happy with the Castaway.

Sal Sent on 12/03/2010

4.4 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
5 out of 5 rating

We got our wedding done here at the Castaway in Burbank a few weeks ago. I'm going to keep it real - let me start by saying this. #1 - Food was awesome! Prime rib, Salmon, chicken was the bomb! EVERYONE loved the food and they are picky eaters btw (they dine at Lawrys, nice places) so getting a compliment from them was surprising to me. We picked the $50 per person menu which came out to like $80 per person with tips, tax, & everything, which included 1 hour of open bar (which was crazy btw) my friends nearly closed the bar down by ordering 4 drinks at a time...lol. I highly recommend this part, to fix those alcoholics in your crowd.
#2 - Location was awesome! Outdoor ceremony - although it wasn't coordinated that well (background music playing while wedding music was playing) was a bit weird, but I recommend preparing more with the dj if we had to do it again. (please talk to the DJ & Coordinator!!! & do a test run) We winged it and it didn't come out well, but the views covered it up.
#3 - Overall - we were on a $5k budget, and we did everything - so we're very happy!

Angela Sent on 04/04/2010

4.4 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

Great staff, wonderful view and even acceptable food. The reception staff was very nice and friendly. Overall a great location.

Valerie Sent on 11/03/2013

4.3 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
3 out of 5 rating

This venue's strongest point is value. You won't find a place in the LA area that gives you so much for your dollar that still delivers on ambiance and quality. Our planner, Danielle, was enthusiastic and super helpful and responsive. Everyone loved the food (and that's rare with weddings). Not to mention, the view at the ceremony is to die for. Not to mention champagne toast, food, cake, ceremony site, and reception hall are all included at ridiculously low per-person pricing. And if you get married on a week day, the pricing is even better!

Christine Sent on 08/19/2012

4.3 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

Our wedding reception on July 28th was beautiful and we got a ton of compliments on the food, which we were pleasantly surprised by. Our event coordinators there, Mikalina Celani and Danielle Verdick bent over backwards to make sure everything was the way we wanted and dealt with all of our last minute changes and odd requests. I love those girls!

The ONLY thing that was disappointing was that the room we had the reception in (the Mountain View) did not have enough power to efficiently run the DJ's booth and slide show. Our slide show was a COMPLETE disaster. It went up late because of all the technical difficulties then it played without the music which really is a huge part of the slide show itself. I spent months working on this slide show and putting in the music where it needed to be. I was told by both the Audio vendor and the DJ that they both had issues with the amount of power let into the room. My DJ was frustrated all evening. While everyone who worked there was wonderful and the food was great, I'm not sure I would recommend this place to anyone who is having a large wedding with lots of electricity use.

Shaunna Sent on 06/04/2008

4.3 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
3.5 out of 5 rating
Flexibility
5 out of 5 rating

At first, I was not particularly excited about going to see this location, because it was in Burbank and I didn't think I would find something I really liked. We dealt with a gal named Elizabeth and she was wonderful. I had to use them for catering, but when I handed them a specific menu to what I wanted and provided the recipes, they made everything exactly how it should have been. The food was GREAT and they really did their best to ensure that my "special day" was all that it should be.
The one thing I didn't like is that there are other banquet halls there. So, you could have 2 receptions going on at the same time, it could get confusing. In our case, it ended up being just fine.

Kristina Sent on 11/13/2007

4.3 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

All of the staff at The Castaway were very helpful. Impressed with their professionalism and the quality of the food served.

Yvette Sent on 05/02/2015

4.2 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
4 out of 5 rating
Value
5 out of 5 rating
Flexibility
5 out of 5 rating

The Castaway was a beautiful, affordable option for our wedding. The banquet rooms are updated and well maintained and have great views of the hills or the valley. The food was very good, though I wish they had more options. The service was incredible. The 'captain' and head server introduced themselves and made sure we had everything we needed. They organized everything just the way we wanted it. Their recommended vendors are okay. But we went with our own photographer and videographer. Jaqki's Cakes are DELICIOUS. We did a package where the cake was included and the process was super easy. I would host an event there again.

Liezl Sent on 10/11/2011

4.2 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
5 out of 5 rating
Value
5 out of 5 rating
Flexibility
3 out of 5 rating

They were always a phone call away, but during the ceremony the ceremony coordinator gave a couple slip ups and wasn't always on top of things. Their food was amazing and for the cost it was definitely a great deal. There were things that we couldn't add to our reception but they added it without charging us, which was the awesome of them to do for us. The wedding expectations blew me away.

Sue Sent on 10/04/2010

4.2 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4 out of 5 rating
Flexibility
5 out of 5 rating

Castaway was very professional. We had the best time at our wedding!

Christina Sent on 08/05/2010

4.1 out of 5 rating

Quality of service
5 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value
3 out of 5 rating
Flexibility
2.5 out of 5 rating

The castaway is a beautiful venue. Of course, I felt like I was paying a lot for the food that we had. I thought that they could have been a bit more flexible with the menu as well. Regardless, the services provided made it worth it all. The room we had was wonderful. The lighting was perfect for photographers to work inside as well as in the gazebo area. The arch on the main patio was to be our "spot" as we exchanged vows, but the gazebo opened up at the last minute. That worked out really well. Having a wedding coordinator there, on the premesis, was included with my wedding package. She didn't have much to do in regards to my wedding but I saw how helpful she was just in coordinating some of the smaller things. I made numerous phone calls to the office and to the catering staff. All my calls were returned in a timely manner. Everything turned out beautifully.

Stacey Sent on 11/17/2009

4.1 out of 5 rating

Quality of service
4.5 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

I thought that the Castaway did a great job with my ceremony and reception. The wait staff was very professional and the food was delicious. I did have a few minor problems however.

The ceremony coordinator provided by the Castaway was very very hard to get a hold of and never emailed me the confirmation of the rehearsal time. Also, my wedding started early. We were ahead of schedule from the pictures and I was really looking forward to having about 20 minutes to wind down a bit, but the next thing I knew we were lining up. I later found out that some of my guests came in after the ceremony had started, who would have otherwise been there from the start had we actually started when we were supposed to.

Overall, I was very pleased with the Castaway. They did everything I asked for and the room was beautiful. I felt that it was a great value for what we paid.

Staci Sent on 11/15/2007

4.1 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

This venue was only for my reception. I instantly fell in love with the location and food selection. I was on a very conservative budget so i thought that i was going to have a very hard time finding a perfect place. There packages provides a variety of things. You can say they are almost a one-stop wedding center.
This is what the package included:
Location
Valet
All rentals (table, chairs, table linens, stage and so on)
Happy hour
Food with 4 different choices including Kids meal
drinks
Appetizers
and Cake

They even had a great line up of vendors who always work with them.

Place looked amazing after all my finishing touches.

Audi Sent on 10/09/2014

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

My husband and I had a very short period of time to plan our wedding, on a very tight budget. We'd called around to several venues in our area, looking to find an affordable home for our reception, only to find most places were asking for amounts well outside our budget, with half the stuff we were looking for.

The Castaway Burbank has been a tradition in our family going back to when my dad and uncles were kids, and came highly recommended. We worked with Michel, the head coordinator, and he was amazing. Gave us the full tour, explained the entire process, helped us pick the best package for our needs, even worked with us to customize the package even further. Looking back on it now, after the fact, I wish we'd gone with the full hosted bar for the entire night, and I can't stress enough to make sure you have a head count turned in a full 7 DAYS before your event date. With everything we asked the Castaway to do though, those two items were small blips on the radar.

The end result was an amazing night, with extremely friendly staff assisting the reception, a beautiful reception venue with an amazing entrance and a room with gorgeous decor, and food that received amazing reviews from all our guests. The entire night seemed far more expensive than what it really was, which is never a bad thing, and the restaurant was amazingly accommodating. The view from the balcony patio is breathtaking, and worth every penny by itself. Our night at the Castaway was everything we could have asked for, and more.

Michelle Sent on 12/16/2011

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

..............................................................................................

Daisy Sent on 04/30/2008

4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
4 out of 5 rating

They are really pushy about finishing on time. The food was good.

Shandi Sent on 07/30/2009

3.9 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
3.5 out of 5 rating

So, I will have to say that I got a TON for the money that I spent. We got valet parking, ice sculpture, filet mignon with shrimp, tray passed hor duerves, the list goes on! The entire time I was planning it I got great responses from Castways. They would always email me back, they were so nice....blah blah. I seriously couldn't be happier. But, then on the day of the wedding the day of wedding coordinator (the one that Castaways provides you with) is no where to be found!!! Thank HEAVENS that I had a REAL day of coordinator who did it all on her own. I definitely knew I got a lot for my money and if you are on a budget (maybe not a tiny tiny budget but a medium sized budget) this is the place for you. Just get someone to be there the day of!

Susan Sent on 05/19/2008

3.7 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
3 out of 5 rating
Value
5 out of 5 rating
Flexibility
4 out of 5 rating

Steve was my coordinator at Castaway. He will not negotiate any part of the contract unless you PUSH real hard, and usually its best for your wedding planner to do this, because he was pretty mean to me in the end. My wedding planner had finalized all the details, and he took out some of his frustration on me two days before my wedding, it was not very professional. All in all, my wedding was beautiful, the venue itself is WAY WORTH the price, i would not have done anything differently. The ceiling adornments are supposed to be rented, but on any given weekend, they're up for another event. I did not rent them, but got lucky with them for the event that night anyways. Steak is HUGE, chicken is kind of dry, but all in all the food was great, I received many compliments. The view is fantastic, and perfect for pictures.

Victoria Sent on 08/03/2011

3.5 out of 5 rating

Quality of service
3.5 out of 5 rating
Average response time
3.5 out of 5 rating
Professionalism
3.5 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

We had our wedding on July 17th and loved it! There are some definite pros and cons to having your wedding at Castaways in Burbank.
First pros-
Castaway was a beautiful wedding and reception venue. We highly suggest you book the Gazebo because it really was fabulous. It can book up fast and the alternative is the patio which is not nearly as nice. The servers on the day of the wedding were great. As soon as the ceremony ended they were there waiting for the bridal party with h'ordearves and drinks. The h'ordearves were tasty too. We had bacon wrapped shrimp, beef satay, and artichoke heart pastries. My guests thought the dinner was great, (salmon or prime rib). I had the Salmon and have to agree, it was really good.
At night the venue has amazing views of the city below and we were fortunate to have had our cocktail hour outside in the back of the gazebo area. If you can try to do this for any summer/ early fall wedding. It really added a fun, classy feel to our wedding.
Now for some of our Cons-
Let's start with the marketing staff..... we originally had a girl named Kim who was somehow transferred to a different position halfway through our planning. She was nice but it was awkward to have to get a new person to handle our wedding and not be told why or be told that someone else was handling the planning.
Then when we got a new person... Susie, we really liked her.... she got transferred too, and we found out ON THE DAY of our wedding. This did not really effect us since we had a planner but apparently our planner had to sort out a lot of contract information because of that.
If you can... ask for Leslie, she seems to know what she is doing and is always around to help. In fact she helped us out a few times when we came and our other two were "unavailable."
In summary......
Castaway Restaurant in Burbank is a beautiful location to have a wedding, with great service. However the marketing and event staff have a lot of communication issues to work out. I'm sure if you can get with someone who is not going anywhere you will be fine. All in all everything worked out perfect for the wedding!
Oh, one more thing.... DO NOT use the Castaway preferred vendor list!!!! We can't stress this enough!!! The ONLY one we found that was great was the harpist Corina. She was fantastic, if you need a reasonably priced and good harpist call her! Other than her the other vendors were not good!

Michelle Sent on 05/05/2012

3.4 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
3 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

The venue is absolutely beautiful and breathtaking. The meal packages are actually a good deal since open bar is included in it. All our guests had a great time and the food was pretty good. The only downside is the responsiveness of the coordinator. The coordinator we had was nice and ended up accommodating our requests, but it took quite of pulling teeth and follow ups. Overall though, the venue and price is definitely good. We were very happy how everything turned out at the end.

Tiffany Sent on 10/04/2021

2.6 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
3 out of 5 rating
Value
4 out of 5 rating
Flexibility
3 out of 5 rating

Stressful Experience

PROS: I had my ceremony and cocktail hour in the Gardens, and my reception in the Mountain View Ballroom, and everything was beautiful. The food was excellent as well. CONS: My sales manager Ariana was nearly impossible to get a hold of via phone or email throughout my entire time working with her. She also repeatedly made many mistakes and kept "forgetting" everything we had talked about as if she was not capable of writing things down correctly. It was ridiculously frustrating. They also changed the whole menu and then did not want to let us do another tasting; I had to beg to let us just taste the new appetizers. The other major issue was the shuttle. I was assured that one shuttle would be enough to efficiently shuttle my guests between the Ballroom and Gardens. However, a shuttle ride that should have taken 5 minutes took over 15 minutes, which led to many delays and confusion. In addition, I was promised that valet parking would be complimentary, but in the last week they informed me that it would be $7 per car. Overall, having my event at the Castaway was unnecessarily stressful and I would not recommend it, especially if Ariana is the sales manager.

Nicole Sent on 12/05/2019

2.6 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
2 out of 5 rating
Value
3 out of 5 rating
Flexibility
3 out of 5 rating

Overbooked and Understaffed

We were excited and looked forward to a wonderful wedding at this venue. However, after we booked, we received limited responses from the venue until two weeks before the wedding and that was with us using multiple forms of communication to get a response at that time. The wedding turned out beautiful except for one hitch with the food and alcohol which really bothered us because we paid extra for it. We had to rewrite the contract multiple times because items were typed incorrectly. At this point, we were on edge the whole wedding worried that something would go horribly wrong. It is a beautiful venue, but I don’t know if I would recommend it since we were so stressed trying to communicate with them prior to the wedding. If they did not overbook themselves, maybe there would be less issues.

Ana Sent on 07/27/2017

2.2 out of 5 rating

Quality of service
2.5 out of 5 rating
Average response time
1 out of 5 rating
Professionalism
2 out of 5 rating
Value
2.5 out of 5 rating
Flexibility
3 out of 5 rating

I wa extrememly excited about having my wedding at the castaway. But on the day of my wedding I was so let down. The coordinator we ended up with, Susana Montes, was not helpful & not communicative. I had asked if there was a room our space available to hang out in while we waited for our introduction. She said she'd double check but it shouldn't be a problem. She never got back to me on that. On the day of she wasn't there and no one knew of my request. They reached out to her & she told them there was no such conversation. So now I'm walking around trying to find a place to hide out & freshen up so my guests don't see us before our introduction. I was offered the back office of the catering department but said no, I needed a restroom & mirror. The guy in charge at the time ( I can't remember his name now for the life of me) said he was going to bring me a mirror. I was having my bussel put up & he's putting me into his office which has glass doors. No privacy. So I said no this won't work & started heading to the restroom. He was rude because he kept saying "I was going to bring you a mirror" with such a rude tone. My husband & I paid $1500 to reserve the patio completly for the night Well there were restaurant patrons mingling outside with our bar service which WE paid for just hanging out, taking in the views. Some even smoking. We paid an additional $350 for ceiling drapes. Guess what, No drapes. The food, the wait staff & primarily David, our banquet captain, were Great!! I had to take time away from my party & celebration to discuss with him the issues at hand. David stepped up & made things right for us that night. He was beyond attentive. Which is more than I can say for Susana Montes. I contacted the GM. His first offer to make it right was to refund the $350 for the drapes & offer us $500 in gift certificates to come back & spend at their establishment. Seriously!!! He finally offered 1/2 of the patio expense. Food great. Catering dept. not so much.

Desiree Sent on 01/31/2013

2 out of 5 rating

Quality of service
2 out of 5 rating
Average response time
2 out of 5 rating
Professionalism
2 out of 5 rating
Value
2 out of 5 rating
Flexibility
2 out of 5 rating

We were very disappointed with The Castaway after hearing many great reviews from friends and other reviewers! Our first meeting with our adviser, Mikalina was promising as we made our initial contact and had a few questions answered. However, after everything was booked with her we were told that she was transferred to another site. We ended up with Steve as our adviser and everything went down hill from there! He was unresponsive, unprofessional, and very difficult to work with. We had to send him several emails and follow the emails up with a numerous phone calls to make sure he received our message or to get an answer from him. No one has time for that in the midst of planning a wedding! After about a month of the nonsense, we asked for a new adviser. We ended up with Laura, the manager there. The planning after that was a lot better after that.

However, on the day of the wedding, Laura had promised us time before the party started to set up our decorations. When our friends arrived, they had not yet cleared out the party before us and they weren't able to set up with the time that we had anticipated. The result - our wedding party scrambling to set everything up while our ~300 guests wait outside in the cold. Eventually, my wedding coordinator (a friend of mine) had to tell Castaway to serve the hor dourves outside in the cold while all the guests stood in line to get in! How tacky! When we got in, we also noticed that the first two rows on tables that were supposed to be our family's tables were all wrong!

The venue is beautiful, there is not doubt about that. However, for the price you pay and the stress that comes from working with the Castaway staff - I would not recommend this site!

Amala Sent on 05/16/2015

1.7 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
0 out of 5 rating
Professionalism
1 out of 5 rating
Value
5 out of 5 rating
Flexibility
1.5 out of 5 rating

I was so excited to have my ceremony at Castaway after reading some of the better reviews on here. Unfortunately, my experience fell hand in hand with the numerous bad reviews on here/theknot/yelp.
We only had our ceremony here and not reception. We substituted our reception by doing our rehearsal dinner instead.They seemed okay with it when we signed the contract, yet every time we spoke to someone after that they made it seem like such a negative experience that was so inconvenient for them.

Getting a hold of someone to coordinate anything was almost near impossible. They gave us two different coordinators that both did a terrible job. The first one, Maurine, missed three phone appointments SHE scheduled with us, refused to help when we emailed/called and constantly kept putting us on the back burner because "we still had time to plan the wedding next month". Sorry, but when you hire someone to help coordinate an event, they should be on the clients time..they had no idea (because they never bothered to ask) why we wanted to plan early or anything. The second coordinator (who ended up being our day of ceremony coordinator), Elsa, was almost worse. She didn't listen to anything we had to say. At our rehearsal for the ceremony, we gave her a printed timeline of what was to happen at our ceremony. She didn't even bother to take a minute to look at it, and worse, when we asked her to go over some of the aspects of our ceremony, she refused! she said "this doesn't have to do with me, so were not practicing it". Instead, we practiced walking in and out of the ceremony like robots. We wanted to go over scripture readings and other traditional parts of our ceremony. I was completely appalled.
This place definitely rests on their laurels, and I would not recommend anyone to have any sort of important occasion here. So disappointing. Through out the process, we contemplated canceling our ceremony there numerous times, but at that point we didn't have a backup.

Erica Sent on 08/09/2018

1.3 out of 5 rating

Quality of service
1 out of 5 rating
Average response time
3 out of 5 rating
Professionalism
0.5 out of 5 rating
Value
1 out of 5 rating
Flexibility
1 out of 5 rating

While their renovations have provided for a chic new dinner spot I can only recommend them for that. And that's the only reason I gave them their 2 stars.

I recommend avoiding this place to host your wedding. In short, the Castaway ruined my wedding ceremony.

In detail, they double booked two outdoor ceremonies causing someone else's event music and talking to come blaring out of their speakers as my husband read to me his vows. It was embarrassing and heartbreaking. We had ordered gazebo lights through their own vendor and the lights were not even finished being placed up when my guests started to arrive. Their staff seemed incompetent to work a wedding (mind you i only had around 60 guests). Salads were served with no dressing and when the dressing was brought out (20 minutes after everyone is staring at their dry salad) a waitress dumped salad dressing all over my maid of honors designer dress. The linens placed on our cocktail tables were not the ones I chose during the planning process. We were assured nobody else would intrude on our outdoor event and we had multiple people walking in and out of our reception taking photos with my floral arrangements and even a drunk party crasher. All these things I should not have had to worry about as a bride on her wedding day and The Castaway let us down.

The Castaway did not seem the slightest bit sorry and only offered me a dinner or gift card to "fix" the problem. After spending thousands of dollars here and to be slapped in the face with a gift card? They've ruined my ceremony and added on to my stress during my reception. I can't even stomach to come back and have a dinner here with my husband.

AVOID HAVING YOUR WEDDING HERE AT ALL COSTS!!! Do you research because their have been many atrocious reviews of how this venue handles weddings and if they mess up, oh well. In their own words they told me "Our company does not offer refunds."

Castaway Burbank Reviews

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Castaway Burbank