Burns Special Events Reviews

Reviews

+5 User photos

• Erica Sent on 07/14/2021
  5 out of 5 rating

  5.0
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    5.0

  Great company

  We hired Burns Rent-Alls for our wedding in Elkhart, IN. They were amazing to work with. They have such a wide variety of items that you can rent that we didn't need to go anywhere else to rent anything. They took care of all our tents, seating, arch, portapottys, chairs, linens, and tables. The office was so easy to work with as we got closer to the date. We were able to adjust our order to make sure it was just right for the day of. The set up crew was also amazing. We had a tough backyard to set up in due to the yard being on an incline but they were able to set everything up perfectly. There wasn't a single item missing from our order. The gentleman who dropped off the portapotty was great, he ensured everything was hooked up and ready to go and walked us through how to turn everything on/lock it up as needed. I can't recommend this company enough they were a one stop shop and made wedding planning easy! Thank you!

  We hired Burns Rent-Alls for our wedding in Elkhart, IN. They were amazing to work with. They have such a wide variety of items that you can rent that we didn't need to go anywhere else to rent anything. They took care of all our tents, seating, arch, portapottys, chairs, linens, and tables. The office was so easy to work with as we got closer to the date. We were able to adjust our order to make sure it was just right for the day of. The set up crew was also amazing. We had a tough backyard to set up in due to the yard being on an incline but they were able to set everything up perfectly. There wasn't a single item missing from our order. The gentleman who dropped off the portapotty was great, he ensured everything was hooked up and ready to go and walked us through how to turn everything on/lock it up as needed. I can't recommend this company enough they were a one stop shop and made wedding planning easy! Thank you!
• Zoe Sent on 10/17/2018
  5 out of 5 rating

  5.0
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  Incredible!

  Burns Rentals went above and beyond for my special day! Their team of experts covered all of the details including tables, chairs, linens, decor, flowers, little details and much much more! They were always available for any of my questions and were so skilled in their designs and recommendations that the entire process went so smoothly. Amanda and her team are the best of the best and I would HIGHLY recommend them for any wedding expertise in the future! Don’t miss the opportunity to work with them because they will make your wedding dreams a reality!

  Burns Rentals went above and beyond for my special day! Their team of experts covered all of the details including tables, chairs, linens, decor, flowers, little details and much much more! They were always available for any of my questions and were so skilled in their designs and recommendations that the entire process went so smoothly. Amanda and her team are the best of the best and I would HIGHLY recommend them for any wedding expertise in the future! Don’t miss the opportunity to work with them because they will make your wedding dreams a reality!

  • +4 photos
• Dora Sent on 12/09/2018
  5 out of 5 rating

  5.0
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  A special place

  We rented our head tables and chairs and also our guest tables from Burns. The head tables were farmhouse style along with the chairs. It was exactly what we were looking for and very reasonable prices. They provide alot of other services as well. They deliver and pick up which makes so much less stress on the bride.

  We rented our head tables and chairs and also our guest tables from Burns. The head tables were farmhouse style along with the chairs. It was exactly what we were looking for and very reasonable prices. They provide alot of other services as well. They deliver and pick up which makes so much less stress on the bride.
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• Chris B. Sent on 07/07/2020
  5 out of 5 rating

  5.0
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  Burns is amazing and always goes above and beyond!!

  Our family has used Burns for many different events, including our middle daughters wedding at Knollwood Country Club in 2017. We still have people talking about the wedding over 3 years later!! The entire Burns team is always so helpful and professional. We are currently planning our youngest daughters wedding and already have Burn scheduled to make her wedding in Grand Rapids, another day to remember.

  Our family has used Burns for many different events, including our middle daughters wedding at Knollwood Country Club in 2017. We still have people talking about the wedding over 3 years later!! The entire Burns team is always so helpful and professional. We are currently planning our youngest daughters wedding and already have Burn scheduled to make her wedding in Grand Rapids, another day to remember.
• Cat Sent on 11/02/2016
  5 out of 5 rating

  5.0
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  I planned and coordinated my wedding myself. I had a vision and Molly helped me create it! She was super responsive and helped with all of my additions and subtractions. They delivered on time and I didn't have a single issue with any of the dinnerware, chairs, or linens I ordered. Everything was so beautiful - I am so happy I went with burns to help create my dream wedding! Thank you!!

  I planned and coordinated my wedding myself. I had a vision and Molly helped me create it! She was super responsive and helped with all of my additions and subtractions. They delivered on time and I didn't have a single issue with any of the dinnerware, chairs, or linens I ordered. Everything was so beautiful - I am so happy I went with burns to help create my dream wedding! Thank you!!

  Burns Special Events's reply:

  Thank you Cat! We are so happy we could help make your dream a reality for your wedding! You were such a pleasure to work with and we can't wait to see pictures!
• Kasey Sent on 11/03/2016
  5 out of 5 rating

  5.0
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  Last minute I wanted a backdrop for my wedding reception and ordered the backdrop about 1.5 weeks in advance from Burns. They were very helpful over the phone and I was able to plan everything out with them from two states away. Upon arriving to my reception venue the day before my wedding the backdrop did not look good at all. There was a mix-up in the delivery and set-up and I only received 1/3 of my backdrop. I called Burns right away and spent about 15-20 minutes explaining the situation. They had someone there in 40 minutes to see the problem and they fixed it right away. Although there was a mix-up, they were very responsive and willing to fix the problem as soon as possible. I was very happy with their service and the backdrop looked gorgeous, I am so happy I went with Burns. :)

  Last minute I wanted a backdrop for my wedding reception and ordered the backdrop about 1.5 weeks in advance from Burns. They were very helpful over the phone and I was able to plan everything out with them from two states away. Upon arriving to my reception venue the day before my wedding the backdrop did not look good at all. There was a mix-up in the delivery and set-up and I only received 1/3 of my backdrop. I called Burns right away and spent about 15-20 minutes explaining the situation. They had someone there in 40 minutes to see the problem and they fixed it right away. Although there was a mix-up, they were very responsive and willing to fix the problem as soon as possible. I was very happy with their service and the backdrop looked gorgeous, I am so happy I went with Burns. :)

  Burns Special Events's reply:

  Thank you for the review Kasey! We appreciate you allowing us to be a part of your big day and we are so happy you loved the backdrop!
• Ashley Sent on 08/21/2012
  5 out of 5 rating

  5.0
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    5.0

  Burns had everything we needed, and had it ready for us to pick up on our big day! Great Service!

  Burns had everything we needed, and had it ready for us to pick up on our big day! Great Service!
• Anne Sent on 02/13/2008
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Fast and easy to work with. Right around the corner from my venue. Everything was at the right price.

  Fast and easy to work with. Right around the corner from my venue. Everything was at the right price.
• Sara Sent on 03/08/2017
  4.7 out of 5 rating

  4.7
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    5.0
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    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  We rented water goblets for our wedding reception and they were easy to work with and flexible with our pick up date. They do ask for dinnerware to be returned clean. We live an hour away so it ended up taking us an extra day (& costing double) to take home, wash, and return them- but that was just poor planning on our part.

  We rented water goblets for our wedding reception and they were easy to work with and flexible with our pick up date. They do ask for dinnerware to be returned clean. We live an hour away so it ended up taking us an extra day (& costing double) to take home, wash, and return them- but that was just poor planning on our part.

  Burns Special Events's reply:

  Thank you for the review Sara! We are glad the water goblets worked well for your wedding, and we appreciate the feedback regarding care after using them. We are always working to improve our communication with clients so they know ahead of time anything that needs done after use of the equipment. We hope to help make your next event unforgettable!
• 
  User887746 Sent on 08/04/2012
  4.7 out of 5 rating

  4.7
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    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  We rented our ceremon chairs from Burns. They were great! The chairs were dropped off the day before the wedding and then picked up the following Monday. Burns Rent-alls was very easy to work with because I didn't feel worried about having an added charge or needing to have the chairs ready for pick-up right after the ceremony.

  We rented our ceremon chairs from Burns. They were great! The chairs were dropped off the day before the wedding and then picked up the following Monday. Burns Rent-alls was very easy to work with because I didn't feel worried about having an added charge or needing to have the chairs ready for pick-up right after the ceremony.
• Caitie Sent on 10/12/2010
  4.5 out of 5 rating

  4.5
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0
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    4.0
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    4.0 out of 5 rating
    4.0

  The chairs looked great, only issue was that because it was a private park we had to pick up and drop off chairs by ourselves.

  The chairs looked great, only issue was that because it was a private park we had to pick up and drop off chairs by ourselves.
• Kaitlyn M. Sent on 10/21/2020
  4.4 out of 5 rating

  4.4
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    4.0

  10/17/2020

  Very big table clothes. Nice service and good quality.

  Very big table clothes. Nice service and good quality.
• Breanne Sent on 03/03/2012
  4.4 out of 5 rating

  4.4
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    4.5 out of 5 rating
    4.5
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    4.0
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    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0

  I rented tables, chairs, a tent, linnens, a photobooth, and a few other things from them. The photobooth was awesome, they had two women come and run the photobooth for my reception and we even got copies and a dvd of all of the pictures. The delivery guys set everything up right where i wanted it. Overall good pricing and pretty good service. My personal opinion is that they are 4/5 stars.

  I rented tables, chairs, a tent, linnens, a photobooth, and a few other things from them. The photobooth was awesome, they had two women come and run the photobooth for my reception and we even got copies and a dvd of all of the pictures. The delivery guys set everything up right where i wanted it. Overall good pricing and pretty good service. My personal opinion is that they are 4/5 stars.
• Mary Sent on 11/04/2009
  4.4 out of 5 rating

  4.4
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5
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    3.0 out of 5 rating
    3.0

  The only problem we encountered with Burns is that our wedding reception was outdoors and so the rental items couldn't be left on location and they could only deliver on Friday and pick up on Monday so we had to hire an independent truck driver that received the delivery on Friday and then he delivered everything to the reception for us in the morning and picked it up that evening. Burns was then able to pick everything up from him on that Monday. It cost us a little more to do it this way, but overall the cost was still worth it.

  The only problem we encountered with Burns is that our wedding reception was outdoors and so the rental items couldn't be left on location and they could only deliver on Friday and pick up on Monday so we had to hire an independent truck driver that received the delivery on Friday and then he delivered everything to the reception for us in the morning and picked it up that evening. Burns was then able to pick everything up from him on that Monday. It cost us a little more to do it this way, but overall the cost was still worth it.
• Kristi Sent on 07/19/2010
  3.9 out of 5 rating

  3.9
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    4.0
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    4.0 out of 5 rating
    4.0
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    3.5 out of 5 rating
    3.5
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    3.0 out of 5 rating
    3.0

  I had only rented round tables and table clothes from Burns Rent Alls. I felt that their prices were fair but their service was not the best. My hall isn't open all the time so I needed them to give me an ETD so that I could make sure that someone was there to receive the product and no one ever called me back like I was promised. Their communication lacked and the details they give you. They delivery is hard to work with because you don't know when your product is coming or being picked up. Their product was nice and worked well for my wedding.

  I had only rented round tables and table clothes from Burns Rent Alls. I felt that their prices were fair but their service was not the best. My hall isn't open all the time so I needed them to give me an ETD so that I could make sure that someone was there to receive the product and no one ever called me back like I was promised. Their communication lacked and the details they give you. They delivery is hard to work with because you don't know when your product is coming or being picked up. Their product was nice and worked well for my wedding.
• Hillary Sent on 10/20/2009
  3.9 out of 5 rating

  3.9
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    5.0
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    2.5 out of 5 rating
    2.5
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    2.0 out of 5 rating
    2.0
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    5.0 out of 5 rating
    5.0

  This was a great vendor until delivery. Everyone in the office was very nice and very flexible. They allowed me to change my order several times. The day of delivery the truck showed up an hour late and finsihed setting up three hours after the promised time. Otherwise everything went pretty smooth and everything was picked up on time. Pricing was comparable to others in town.

  This was a great vendor until delivery. Everyone in the office was very nice and very flexible. They allowed me to change my order several times. The day of delivery the truck showed up an hour late and finsihed setting up three hours after the promised time. Otherwise everything went pretty smooth and everything was picked up on time. Pricing was comparable to others in town.
• Nikki S. Sent on 10/21/2021
  3.2 out of 5 rating

  3.2
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0

  Did their job

  Rental company was good, not great. I had to follow up several times or wait 5 days for a response. Unwilling to negotiate and if they would have, they would have made more money with me. Besises that, they got my order correct and delivered on time. Which is all you can really hope for...ordered amber goblets and gold flatware from them.

  Rental company was good, not great. I had to follow up several times or wait 5 days for a response. Unwilling to negotiate and if they would have, they would have made more money with me. Besises that, they got my order correct and delivered on time. Which is all you can really hope for...ordered amber goblets and gold flatware from them.
• Samantha Sent on 10/09/2018
  3 out of 5 rating

  3.0
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    3.0 out of 5 rating
    3.0

  We recently rented from Burns Rent-All’s for a wedding. The company coordinator did not plan with us properly, illuding is to believe that three tent walls would cover three sides of the tent, when really it covered 1.5 sides. We were missing tables that we ordered. We had to put electric tape on the corner of the dance floor so no one would slice their leg up. We were missing strands of lights. And the set up was only supposed to take an hour, but it took much closer to 4, which in our case was fine, but if someone was working with a tight timeline, it could become problematic. They were really the only vendor we had issues with and although these are issues that we were able to smooth out, for the cost, I would not suggest them to anyone.

  We recently rented from Burns Rent-All’s for a wedding. The company coordinator did not plan with us properly, illuding is to believe that three tent walls would cover three sides of the tent, when really it covered 1.5 sides. We were missing tables that we ordered. We had to put electric tape on the corner of the dance floor so no one would slice their leg up. We were missing strands of lights. And the set up was only supposed to take an hour, but it took much closer to 4, which in our case was fine, but if someone was working with a tight timeline, it could become problematic. They were really the only vendor we had issues with and although these are issues that we were able to smooth out, for the cost, I would not suggest them to anyone.
• Katie D. Sent on 12/20/2022
  1.4 out of 5 rating

  1.4
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    1.0
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    1.0
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    1.0 out of 5 rating
    1.0

  Poor service, failure to communicate

  I chose Burns Rentals as my rental provider for table runners, China, and candles at the
  recommendation of my venue. They appeared to have a great selection of inventory. Burns fell short in
  almost every way. I’ve detailed their mistakes in chronological order below for reference. Note: I worked
  as both a wedding planner and the manager of a rental company for several years prior to getting
  married. No rental company I’ve ever worked with had this many issues and missed this many basics in
  communicating with clients.
  1. Our initial quote said items would be delivered on Friday before and picked up the Monday after
  the wedding. When calling to make my deposit, I verbally told the associate that I only had the
  venue booked on Saturday and that delivery/pickup times would have to be confirmed with
  Jennifer (venue owner). The associate who took my payment verbally confirmed this would
  happen. It didn’t.
  2. I got a voicemail on Thursday before the wedding that rental items would be delivered first thing
  Friday morning. I called the office immediately upon receipt and left a voicemail saying delivery
  could not be Friday. I also followed up via email with Lauren (my rental coordinator) and got no
  response.
  3. Additionally on Thursday, I got a note that our sheer table runners were not going to be
  available (they were sub-rented from another company) in time for our wedding. The
  replacements they sent were a different color and texture (these were refunded, though).
  4. The rental items showed up at the venue Friday morning despite my communication that this
  couldn’t happen. Instead of coming back on Saturday, the drivers made my groomsmen and
  coordinator take personal cars to our AirBnb to unload items themselves. Our family and bridal
  party had to personally transport rental items back to the venue on Saturday.
  5. The delivery drivers confirmed verbally that they would pick up rental items on Saturday night
  following the wedding. Both my coordinator and officiant heard this statement being made.
  6. At the end of the wedding- my coordinator called Lauren asking why the rentals weren’t being
  picked up. Lauren informed us it would have been an additional $600 charge to pick up the
  items on a Saturday, even though the drivers had already confirmed it.
  7. My family had to move rental items back to our Airbnb (including waking up guests who had
  already left the party and calling them to come back with additional vehicles).
  
  8. In total, my family moved rental items 4 times personally.
  9. I only received a 5% discount and half the delivery fee as compensation for this. This totaled a
  refund of $220 on a $3600 contract. This is hardly enough to compensate my family for the
  time, labor and emotional energy spent on moving the rental items.
  10. I went back and forth with Lauren and was refused to talk to the business owners (even at my
  multiple request).
  A rental company’s basic job is to confirm delivery time with the venue coordinator/contact. I had my
  wedding coordinator’s name and phone number on our contract, and they never used it. They never
  responded to my voicemail or written request on Thursday to prevent the Friday delivery. The delivery
  drivers lied to my coordination team about Saturday pickup. Confirming delivery details the week of the
  event (if not before) are the absolute basics of owning a rental company. I was told verbally upon
  making my deposit that the company would call Jennifer to arrange a drop-off time. I believed this
  would happen and didn’t worry about it until I was aware it was going wrong. This company had worked
  at my venue before, and I believed they would fulfill their end of the bargain and follow up on what they
  told me.

  I chose Burns Rentals as my rental provider for table runners, China, and candles at the
  recommendation of my venue. They appeared to have a great selection of inventory. Burns fell short in
  almost every way. I’ve detailed their mistakes in chronological order below for reference. Note: I worked
  as both a wedding planner and the manager of a rental company for several years prior to getting
  married. No rental company I’ve ever worked with had this many issues and missed this many basics in
  communicating with clients.
  1. Our initial quote said items would be delivered on Friday before and picked up the Monday after
  the wedding. When calling to make my deposit, I verbally told the associate that I only had the
  venue booked on Saturday and that delivery/pickup times would have to be confirmed with
  Jennifer (venue owner). The associate who took my payment verbally confirmed this would
  happen. It didn’t.
  2. I got a voicemail on Thursday before the wedding that rental items would be delivered first thing
  Friday morning. I called the office immediately upon receipt and left a voicemail saying delivery
  could not be Friday. I also followed up via email with Lauren (my rental coordinator) and got no
  response.
  3. Additionally on Thursday, I got a note that our sheer table runners were not going to be
  available (they were sub-rented from another company) in time for our wedding. The
  replacements they sent were a different color and texture (these were refunded, though).
  4. The rental items showed up at the venue Friday morning despite my communication that this
  couldn’t happen. Instead of coming back on Saturday, the drivers made my groomsmen and
  coordinator take personal cars to our AirBnb to unload items themselves. Our family and bridal
  party had to personally transport rental items back to the venue on Saturday.
  5. The delivery drivers confirmed verbally that they would pick up rental items on Saturday night
  following the wedding. Both my coordinator and officiant heard this statement being made.
  6. At the end of the wedding- my coordinator called Lauren asking why the rentals weren’t being
  picked up. Lauren informed us it would have been an additional $600 charge to pick up the
  items on a Saturday, even though the drivers had already confirmed it.
  7. My family had to move rental items back to our Airbnb (including waking up guests who had
  already left the party and calling them to come back with additional vehicles).
  
  8. In total, my family moved rental items 4 times personally.
  9. I only received a 5% discount and half the delivery fee as compensation for this. This totaled a
  refund of $220 on a $3600 contract. This is hardly enough to compensate my family for the
  time, labor and emotional energy spent on moving the rental items.
  10. I went back and forth with Lauren and was refused to talk to the business owners (even at my
  multiple request).
  A rental company’s basic job is to confirm delivery time with the venue coordinator/contact. I had my
  wedding coordinator’s name and phone number on our contract, and they never used it. They never
  responded to my voicemail or written request on Thursday to prevent the Friday delivery. The delivery
  drivers lied to my coordination team about Saturday pickup. Confirming delivery details the week of the
  event (if not before) are the absolute basics of owning a rental company. I was told verbally upon
  making my deposit that the company would call Jennifer to arrange a drop-off time. I believed this
  would happen and didn’t worry about it until I was aware it was going wrong. This company had worked
  at my venue before, and I believed they would fulfill their end of the bargain and follow up on what they
  told me.
• Steven B. Sent on 09/26/2023
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Unprofessional and overcharged

  Burns delivery driver decided to shout at the property owner of our wedding venue, kick our trash can over onto the lawn, and tell his boss that we didn't fold or stack anything (which we proveably did), resulting in an extra $90 charge.
  
  Overall they were very unhelpful with this and the delivery in general, and ruined our honeymoon with their argumentative staff and terrible service.
  
  Please choose any other service when planning your next party in Michiana

  Burns delivery driver decided to shout at the property owner of our wedding venue, kick our trash can over onto the lawn, and tell his boss that we didn't fold or stack anything (which we proveably did), resulting in an extra $90 charge.
  
  Overall they were very unhelpful with this and the delivery in general, and ruined our honeymoon with their argumentative staff and terrible service.
  
  Please choose any other service when planning your next party in Michiana
• Grace Sent on 11/06/2018
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  horrible experience

  we had a horrible experience with burns rental. we wanted to rent dishes and linens for our wedding and just had a hard time from the start. very expensive and every time we wanted to take an item off our order they would try to charge us some fee for something else. just one example is the delivery fee was 150 and we asked to take off the desert spoons and suddenly the delivery fee was 800 dollars. save yourself the headache and go somewhere else.

  we had a horrible experience with burns rental. we wanted to rent dishes and linens for our wedding and just had a hard time from the start. very expensive and every time we wanted to take an item off our order they would try to charge us some fee for something else. just one example is the delivery fee was 150 and we asked to take off the desert spoons and suddenly the delivery fee was 800 dollars. save yourself the headache and go somewhere else.
• Alisha Sent on 10/28/2007
  0.6 out of 5 rating

  0.6
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    0.0
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    1.0 out of 5 rating
    1.0
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    1.5 out of 5 rating
    1.5
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    0.5 out of 5 rating
    0.5

  After the wedding, put everything where they told us to put it, then sent a letter to me (the bride) who wasnt even on the contact (my mom was) telling me they were taking me to court because they didnt get some of their table cloths back. What am I going to do with 16 90' round table cloths? Very Rude and not easy to work with!

  After the wedding, put everything where they told us to put it, then sent a letter to me (the bride) who wasnt even on the contact (my mom was) telling me they were taking me to court because they didnt get some of their table cloths back. What am I going to do with 16 90' round table cloths? Very Rude and not easy to work with!
• K Sent on 09/19/2018
  0.5 out of 5 rating

  0.5
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    0.5
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    0.5 out of 5 rating
    0.5
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    0.5 out of 5 rating
    0.5
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    0.5 out of 5 rating
    0.5

  I decided to use Burns for our wedding rentals because they had a good working relationship with our caterer. However, I was very disappointed in my choice. The person we worked with was not personable at all and did not communicate well with us. Two days before my wedding we were informed that if we wanted Saturday delivery (our venue required this), there would be a $500 fee. We spoke with our venue, and they said Friday delivery was fine, but that it needed to be in the morning. Burns was not able to guarantee a morning time slot unless we paid extra. We ended up paying $100 for them to drop off at 9am, per our venue request. However, they did not show up until after 9:30am. We were told that all of these fees were mentioned in the contract, but were never communicated or mentioned to us outside of this, which to me is a way to hide them until the last minute. Two days before my wedding, this was the last thing I wanted to deal with and was extremely frustrating and dissatisfying when the prices we were paying for items were already outrageous. Burns was not polite or professional to me, my family, and especially our venue owner, who they were verbally abusive to over the phone. I will never use Burns again and would NOT recommend them to anyone. The only positive thing I have to say is that they set up the tent correctly and our table linens looked nice, but this alone would not be enough for me to ever go back.

  I decided to use Burns for our wedding rentals because they had a good working relationship with our caterer. However, I was very disappointed in my choice. The person we worked with was not personable at all and did not communicate well with us. Two days before my wedding we were informed that if we wanted Saturday delivery (our venue required this), there would be a $500 fee. We spoke with our venue, and they said Friday delivery was fine, but that it needed to be in the morning. Burns was not able to guarantee a morning time slot unless we paid extra. We ended up paying $100 for them to drop off at 9am, per our venue request. However, they did not show up until after 9:30am. We were told that all of these fees were mentioned in the contract, but were never communicated or mentioned to us outside of this, which to me is a way to hide them until the last minute. Two days before my wedding, this was the last thing I wanted to deal with and was extremely frustrating and dissatisfying when the prices we were paying for items were already outrageous. Burns was not polite or professional to me, my family, and especially our venue owner, who they were verbally abusive to over the phone. I will never use Burns again and would NOT recommend them to anyone. The only positive thing I have to say is that they set up the tent correctly and our table linens looked nice, but this alone would not be enough for me to ever go back.

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