Mandy Sent on 03/24/2026

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Best Team Ever!

Omgsh, I cannot behind to express how lucky I am to have come across BTS on instagram. I had screenshots of their work prior to even being engaged lol that’s just how stunning everything is!!!! I loved everyone who was behind the team. They were incredibly kind and so easy to work with. All the girls were so sweet to me and made everything easy and enjoyable I just can’t say enough good things about them!!!! Thank you ladies for making our dream wedding come true!! We don’t even have professional pictures back from the photographers but we have to attach something here to show their unreal work!!!

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Ella Sent on 05/22/2024

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BTS Birthday!

BTS Event Management recently planned my birthday, and they exceeded all my expectations. From our first meeting, they showcased professionalism and creativity, perfectly aligning their ideas with my vision. Every detail was meticulously planned and flawlessly executed.

On the day of the party, the decorations were stunning, and the venue setup was perfect. They created a warm and inviting atmosphere that my guests loved. Their commitment to going above and beyond, handling last-minute changes with ease, was impressive.

The entertainment and catering were exceptional, thanks to their excellent vendor recommendations. My guests raved about the delicious food and fun activities.

BTS Event Management made my birthday unforgettable. I highly recommend them and look forward to working with them again. Thank you for making my birthday so special!

Kate Sent on 05/22/2024

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5 Years Experience with the Iconic team at BTS

I have been working hand in hand with the team at BTS for over 5 years. I've seen the true behind the scenes -- I've seen hard work, commitment, heart, creativity, hustle, and a true love for their work and their clients. They are polished, kind, committed, and truly amazing at their jobs. Trista is the most head strong, skilled, honest, and iconic planner I have had the pleasure of working for. She has given us incredible opportunities to execute her visions for her clients. She has managed stress kindly, pivoted when necessary (which happens in all events, period), and has orchestrated perfect wedding days for dozens and doznes of clients, many of which I have witnessed first hand as they enjoy their wedding day with so much joy! I look up to this team for their incredible poise and planning abilities. They juggle so much (as all planners do) but they put their clients first, they protect their vendors too, and they create magic. So happy to know them and work alongside them.

Kyle Sent on 09/15/2022

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Absolutely fantastic

We had got our venue and catering done by BTS, and the entire experience was lovely. There was clear and open communication, they were extremely accommodating, and everyone was so kind. The food they sourced and prepared was so delicious and the catering staff was excellent.

Vanessa Sent on 07/05/2019

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Stunning Wedding

BTS ladies were amazing! They made it easy through out the entire experience. They would respond in less than 24 hours with any questions my husband and I had. I created a Pinterest board of what I wanted in our Indian Wedding and they brought it to life. Through out our 2 day wedding filled with multiple events, they managed to organize everything without a single worry in my mind. There was no stress through out the year of planning our wedding all thanks to these beautiful talented ladies! Our guests still talk about our beautiful wedding and how well it was planned. To all future brides and grooms BTS Event Management wont disappoint!

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Deena Sent on 06/10/2018

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We planned most of our wedding on our own, but we decided to hire BTS for the last month before our wedding, so that "someone else" would be there to worry about "the stuff" leading up to and on the big day. BEST. DECISION. EVER.

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Allison Sent on 04/20/2018

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Alex and Trista are amazing! They helped me transition my wedding from one vision to the next. And made our day amazing!

Bri Sent on 04/13/2018

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With knowing the grand vision I wished for on my wedding day, a wedding planner was an absolute requirement. I desired an event coordinator that would provide me with various options, push the envelope, and always strive to ensure that my wedding would be everything I dreamt of and more.

With BTS Event Management, you get two creative minds. Trista and Alex are not only extremely passionate about their jobs, but they work wonderfully together and are truly a dynamic duo. They were there along every step of the way. Whenever I required reassurance, they were never more than a phone call, text message, or e-mail away. If you are looking for an event team that will take your vision and bring it to the next level, you cannot go wrong with BTS Event Management.

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Jake Sent on 04/13/2018

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BTS was absolutely amazing every step of the way!

Chloe Sent on 07/18/2017

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Trista and Alex of BTS Event Management are wedding planner gods. After interviewing multiple wedding planners over the phone with no luck, I spoke with Trista. Her passion, expertise, humor, and confidence radiated over the phone. I knew I had to have BTS for my wedding. We worked with Trista and Alex for over a year planning our wedding. They were there during the whole planning process. They visited our venue multiple times which was in Nogales, AZ (3.5 hours south of PHX) we texted, emailed, and chatted on the phone - they were always there for me. The wedding was out of state at a family property. This meant we literally had to outsource everything. There was no detail forgotten by Trista and Alex- they thought of everything. The wedding was so seamless and perfect. Trista and Alex both have exquisite taste, which makes things so much easier. They truly understood and enhanced my wedding vision. My jaw dropped to the floor when I saw my reception. I still get chills thinking about the beauty of it. Above all Trista and Alex are so down to earth, I consider them to be more than my wedding planners, they turned into my friends. Our wedding wouldn’t have been what it was without them. Don’t hesitate, do the best thing for your wedding and hire BTS!!

Lexi Sent on 07/09/2017

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My family and I agree that the best money we spent on the wedding weekend was having Alex and Trista as our planners. They helped bring my ideas to life and by far exceeded my expectations. My wedding was more beautiful than my wildest dreams thanks to the creativity of both Alex and Trista. My wedding day was so much fun and I never experienced any stress because I knew the BTS team was there to handle my timeline and help everything go smoothly. I cannot recommend BTS enough, not only are they incredibly sweet and easy to work with, but they truly know how to bring wedding dreams to life!

Laurie Sent on 06/29/2017

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Using BTS Event Management was the best decision we made. My daughter's wedding was a destination wedding for us and we could not have planned it without the help of Trista and Alex. They were there for us every step of the way and made the whole planning experience for us pretty much stress free. They did so much more than I thought. They took our vision and made it a reality. When we asked for advice about certain things they were very honest and it was always the right advice. The vendors they chose for us were fabulous. They understand every detail of a wedding. The whole wedding weekend was amazing and myself and my family was able to fully enjoy everything and everyone. I would highly recommend using them.

Aisha Sent on 06/27/2017

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For a girl who thought she can do it all, I couldn't have done any of this without BTS. They were so responsive, and helpful throughout the process. They've done hundreds of weddings prior to mine, and countless after, but I felt like the only bride they were dealing with. Which, lets be honest, this is an experience of a lifetime and you want to feel like the only one--even though you may be one of many.

There's one moment in particular that made them stand out. Half way through the wedding right when dinner was served and prior to digging into the first bite, we had a line beginning to form at our table to talk to my husband and I. We hadn't sleep the night before, we hand't ate all day, and all we really wanted to do was soak in the moment and enjoy each others company. Without even asking, Alex and Trista came to save the day. They walked up to the line and politely asked everyone to give us a moment alone. This small act of awareness and kindness meant so much to my husband and I.

They were by far one of our best wedding decisions. I recommend them to everyone!

David Sent on 06/21/2017

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Working with BTS was a true pleasure! Alex and Trista did an amazing job honing in on the vision my wife had for our big day. They introduced us to amazing vendors, organized visits, attended every vendor meeting, and above all ran everything perfectly the day of. They thought of and handled so many details we hadn’t even considered and were truly magic behind the scenes ensuring our day was everything and more.

Marcus Sent on 06/05/2017

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Trista and Alex were always responsive and attentive to our needs and requests. They gave my wife the wedding of her dreams and we can’t thank them enough. I was skeptical of spending the money on a wedding planner when my wife brought it my attention but it was definitely money well spent. They were great!!! Would recommend to anyone that wants an amazing experience!!! Thank you ladies??

Amanda Sent on 03/27/2017

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Alex and Trista made my day absolutely perfect and seamless. Their knowledge, eye for detail, ability to organize, and direct people made my day truly the best day ever! I can't thank them enough for there professionalism, kindness, and making my day so beautiful and stress free. You two are the best!!

User2555055 Sent on 03/20/2017

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The venue we ended up selecting required that we have a day of coordinator and I am so glad that we got one. I was reluctant because I am a perfectionist that had a precise vision of exactly what I wanted things to look like the day of. As hard as it was, it turned out even better than I imagined! I could relax with my Bridesmaids the morning before the wedding and knew exactly what to expect on when vendors would come and exactly how long it would take for them to do things. We were able to get recommendations for things that we didn’t even think of and make sure that every detail was covered. Even though they were a day of coordinator, they were fantastic at helping me with every detail along the way and made sure that I was not stressing last minute with the vendors to make sure they knew when and where they were going. There were some instances during the reception like MIL drama and drunk Uncles but Jessica handled everything so professionally and before I even noticed. She made sure that everything at the reception was timed and kept things moving. We were able to enjoy the night with friends and family rather than worrying about when to cut the cake or toss the bouquet. I honestly don’t know how I would have done it without them and am so happy that I was able to enjoy the day and the night without any stress or worries or problems. They always say that something will always go wrong at a wedding and no one will notice, but I can honestly say that everything went perfectly and am so thankful that we hired them.

Chelsea Sent on 12/06/2016

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BTS was recommended to me by my wedding photographer and what a wonderful recommendation it was! After the first meeting, my husband and I new instantly that this is who we wanted to entrust our big day to. Alex and Trista were extremely knowledgeable, personable and had some wonderful ideas for our wedding. They also had extensive knowledge of our wedding venue, L'Auberge de Sesona, which was a bonus! We hired BTS for day of coordination, which included so much more than just day of coordination. We had unlimited communication with Alex and Trista before our wedding day, which many other planners do not provide when you hire them for day of coordination. They made sure we were organized, helped create a great wedding timeline and provided us with their industry knowledge. They gave us peace of mind the week before the wedding because I knew everything would be taken care of on our wedding day. Do not underestimate how wonderful it is to have peace of mind the week before your wedding when all your family and friends start arriving!

Our wedding turned out absolutely beautiful and everything ran so smoothly. We know they worked incredibly hard the day of to make sure everything was in place and running on schedule. Our only regret is that we didn't hire them sooner in our wedding planning process. BTS has the knowledge to make wedding planning much easier. Hiring them was one of the best decisions we made during wedding planning and we can't recommend them enough!

Kaylin Sent on 12/06/2016

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Alex and Jessica were amazing! Hands down the best money spent on our wedding day. Alex made herself available for months before the wedding helping with anything I needed. They both went above and beyond to make sure everything ran smoothly. Jessica even helped come up with a way to fix my bustle when it ripped out after getting caught on the stairs. These ladies are so sweet and wonderful...highly recommend!
Thank you so much!!!

Jamie Sent on 11/30/2016

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I couldn't be happier with the services provided by Alex. Planning a wedding is stressful especially when you've never done it before. Alex was available every time I had a question and had a top notch list of vendor to work with. I really could not have had the wedding of my dreams without her. Trista was wonderful too! Stepping in when Alex was busy, these girls didn't miss a beat. I would highly recommend them for any party! We're still getting compliments on who much fun and how gorgeous our wedding was!

Deborah Sent on 11/29/2016

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We bought day-of coordination, but received so much more than what I originally expected. While we selected our vendors for flours, venue, photography, music, etc., Alex managed all contracts and kept everything on track. Both of the bride's parents are project managers, and Alex was really funny when she would come over and nicely tell us to go have a good time - she'd already taken care of it (whatever it was). I have twins who both married this year. I truly wish Alex had been around for the first wedding. Almost makes me wish for triplets just to use BTS again for a wedding. Happy, happy mother of the bride. Thank you Alex, Jessica and Trista. I highly recommend you and wouldn't hesitate to use you again. But the triplet thing was really a joke!

Asmin Sent on 09/11/2016

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BTS provided exceptional service during a very chaotic time. Half way through planning my wedding, I relocated to NYC. I was fearful that this would put a damper on planning the perfect wedding, but Alex and Trista took full control and the process was seamless. Whenever I would second guess something, both ladies were there to step in and reassure me that everything was going as planned. The venue I selected had "no fireworks" in their contract, but after some convincing the contract was modified. I couldn't have selected a better planning team. BTS made the wedding of my dreams come to life.

Hayden Sent on 06/14/2016

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You won't regret booking with BTS! Alex and Trista go above and beyond to make sure their brides can rest easy. They added tons of very special, additional touches that blew away our expectations (even though we already expected the best!) They are so talented, organized and professional. Every guest at our wedding commented on the beauty and perfection, we feel so lucky to know these awesome women! Thank you, BTS!!!

Bianca Sent on 06/02/2016

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My husband and I retained BTS Event Management as day-of-coordinators for our wedding day and it was one of the best decisions we made when planning our wedding! BTS Event Management came highly recommended by our venue and I can understand why - they made sure all of the details that my husband and I had been envisioning and planning for months leading up to the wedding come together. They made sure all of the photos, details and other events that we wanted happen and kept the wedding flowing beautifully. On our actual wedding day, both my husband and I were able to enjoy being at our wedding rather than having to worry or make decisions about flowers, the band, placecards, locate family members, etc. because they took care of it! We feel very lucky to have been able to enjoy our wedding day and partake in the celebration because we are certain that without Trista and Alex it would have been a different experience. Trista and Alex are wonderful people, incredible resources and they worked wonderfully with our venue. We highly recommend BTS Event Management and both Trista and Alex - they helped to make our day so special!

Kate Sent on 05/11/2016

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BTS, specifically Alex, did an amazing job planning and executing our wedding! They were very responsive to emails, texts, and phone calls and I was able to reach them at practically anytime of day. They helped me relax and erased all of my concerns and stress as a bride can sometimes get when planning a wedding. They were very professional as experts at their trade, but also very personable and I feel I truly had a friend by my side throughout the wedding prep and planning process. On the actual wedding day they thought of everything, even down to the smallest detail of providing chapstick for the groom. haha. I would highly recommend BTS for any and all event planning needs!

User6698773 Sent on 04/13/2016

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Trying to decide on who to use as a wedding planner can be confusing and call me crazy, but hard work! You have to make sure personalities fit with your own and the planner(s) have the same vision as you or know Exactly what it is YOU want for your special day! Trista and Alex did exactly that for me and my husband. We were trying to plan a wedding from out of state which was stressful enough! Trista and Alex really came through and helped design our wedding exactly as we hoped for! They gave lots of great advice/vendors for research and bounced off ideas...especially when it came to trying to stick within our budget. That was huge!! Trista helped tremendously with great ideas of staying within our budget letting us know certain things won't make or break the wedding and where to put a little more or a little less. They have a great eye for all of these things and their help was appreciated more than they know!! They were always VERY responsive to all of our emails, calls, texts; incredibly accommodating and flexible throughout the entire process. I can't say enough great things about these ladies and the work they do. I have to imagine doing this day in and day out isn't the easiest task, but they do it with such passion and heart. They were completely there for us and always want to make sure we were happy while going through the planning. Their design skills are beautiful, and we were totally awed and floored with the end results! :) I'm going to miss working with them and will highly recommend them to friends in the future! :) Thank you thank you for making a truly memorable and beautiful day for us!!

Alli Sent on 12/03/2015

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I love Alex and trista. They are a beautiful blend of professional and fun. Would use them a hundred times over! They made my day so easy and blissful!

Michele Sent on 12/03/2015

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Trista and Alex are truly amazing at what they do! My wedding so beautiful and they really put so much effort into making every detail of the entire day perfect. They were so organized and prepared that I was able to just relax and really enjoy the experience of my wedding day. They were with me throughout the entire planning process for a whole year and were so responsive and caring with every interaction. I would definitely recommend them for wedding services!

User2426379 Sent on 11/14/2015

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We decided on a destination wedding and were married at the Phoenician in Scottsdale. Since we live in SF we were worried about planning a wedding with our busy jobs and also since we were so far away. We decided to start looking around for planners and after interviewing a few of the larger companies and checking references we realized we needed someone who was upfront and very responsive in order to make it happen. We were lucky to work with Trista and Alex! We only had to go onsite once before our big day after we picked the venue and they were super responsive over the few months we worked with them.
Their ability to make all the vendors come together to really exceeded our vision was something we had a hard time understanding. Then once our big day happened I was shocked (understatement) how beautiful and smooth it went! Azflowerbar had beautiful arraignments that exceeded expectations (obviously communicated by Trista and Alex since I gave some vague ideas). We loved our lighting vendor and the draping of our venue was beautiful. The songs we wanted played were played and our ceremony went off perfectly. It was not a stressful day and we were able to enjoy so much of it with everyone since we didn't need to worry about anything. 2 of our single guy friends even came us and mentioned how they couldn't wait to get married and wanted to throw such an awesome reception when they did....WHAT?!?
Best parts: Vendor management & the big day. They found us an amazing dj. All our guests were so surprised that Aaron was so good and by the end of the night (6 hours later) 80% of our guests were still on the dance floor. There was not even one song that was played which made the dance floor clear. The makeup artist they recommended (Eric J) was INSANELY GOOD AND FAST. I was literally able to hang out poolside until 1:00pm with my friends and family and then was all ready for a first look at 2pm. My bridesmaids and both our moms started at 11am.

Martha Sent on 10/18/2015

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Trista and her team provided much more that I expected for the level of service we purchased. They were so organized, sent out email reminders for what we were responsible for, handled every crisis with calm, and soothed nervous bride and mother-of-the-bride nerves.
UPS lost my daughter's dress 5 days before the wedding and Trista arranged emergency meetings with her local contacts and we had a dress the next day--including alterations. She has valuable contacts in the business and it is clear they hold her in high regard.

Olivia Sent on 10/18/2015

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Trista and Alex made our entire wedding experience seamless; from planning to day-of, it was easy, fun, organized and stress free. Their experience was invaluable to making our day perfect - our wedding was more than we ever dreamed of. They are exceptional at what they do, and two of the nicest, sweetest people we have ever met. They gave us a fairy tale wedding and we are forever grateful to them!

Shelley Sent on 10/15/2015

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BTS Event Management

I am elated to describe the professionalism and unending dedication to my daughter, her fiancé and myself as we hurdled through the months leading up to the wedding. I could not have ever possibly pulled everything together without Trista and Alex.

First and foremost, Trista and Alex are professionals with an unending dedication that helped us hurdle through the months leading up to the wedding. It would have been next to impossible for me to ensure that everything was in place before, during and after the wedding without the guidance of BTS.

I interviewed five wedding planners and I choose BTS because they are passionate, personable and they listened to my questions and needs. I liked knowing that they manage events and are not your typical wedding planners; they have extensive contacts and solid experience in the corporate world and understand business contracts and negotiations.

Immediately after hiring Trista and Alex they stepped into help me with a vendor who had changed my contract and added items that were not up to par with BTS's standards. This saved me additional costs and valuable time.

The recommendations they provided were reputable and solid. Each vendor was outstanding and they always went above and beyond my expectations. One vendor said he would move mountains for BTS clients because Trista and Alex value their vendors and they know their individual client needs.

BTS is very knowledgeable, organized and most importantly are compassionate individuals who never stop answering questions, emails and/or phone calls. We are so very grateful to BTS for orchestrating a beautiful Wedding Ceremony, Cocktail Hour and Reception at the Royal Palms. I was amazed how much work went into the actual day of the wedding and am very thankful I left the details to BTS so that I could enjoy each second of my daughters Wedding Day - and yes, it was flawless.

I highly recommend BTS without any hesitation.

David Sent on 09/29/2015

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BTS Management is the ultimate in professional event planning services. My wife and I were frustrated with venues and vendors not getting back to us when we were going at it alone, and Trista, Alex, and team made the process so incredibly smooth and simple. Our wedding was absolutely perfect - we have received compliments from every guest in attendance about how amazing the night turned out! We have absolutely zero cons and only the best of praise about their professionalism, planning and people skills, and the overall job that they did. We would recommend them to any and everyone that needs any event planned, no matter how big or small, especially a wedding. Put your mind at ease and leave the heavy lifting to the professionals at BTS Management - you will be SO SO thankful you did! Thank you Trista & Alex - you're the best!!! :)

Jeff Sent on 07/05/2015

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BTS' team was outstanding. We had an out of town, destination wedding and Trista and her team helped make everything perfect. Trista was fantastic at ensuring that the planning was superb, that all the information we needed throughout the process was precise and she exceeded our expectations.
Trista was also able to help us find excellent vendors for items which were a challenge for us to identify (band, photographers, additional set up vendors) as well as vendors who we may have been able to find ourselves (cake, flowers). Even those we may have been able to identify, she made the process very easy for us.
Thank you BTS

Emma Sent on 06/22/2015

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I had an extremely positive experience with Trista (owner) and Alex who took over the planning of my wedding about five months prior to our wedding date. Everyone at BTS is highly professional, personable, knowledgeable about current wedding fashion as well as classic, and all ears about your own personal wedding vision. They took my ideas for my outdoor shindig and turned it into a fairy tale (actual feedback from a guest)! Trista and Alex responded to all of my emails and texts within minutes (I don't think they ever take a day off actually); they knew exactly which vendors suited the particular style I was looking for and allowed me to choose my favorite; they were always on top of meetings, personalized to-do lists, and reminders in the months before the wedding; in the month of the wedding, they took over all the facets of planning completely; on the day of the wedding, all I had to do was show up: ALL the set up, wrangling of people during, and clean-up after were taken care of by Alex. The final days before the wedding I spent suntanning and sipping pina coladas with my mother by the pool. If you're debating whether or not its worth it to hire a planner--it is and you'll be ripping your hair out come the big day if you're trying to do it all yourself. BTS will take the stress of planning and implementation away so that you can focus on enjoying your day and being with your family and friends.

Gerri Sent on 05/06/2015

5 out of 5 rating

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5 out of 5 rating

Trista and Alex were wonderful to work with - calm, innovative, responsive to any and all requests, kept track of vendor payments, etc. They created a timeline for the 6 months of what decisions needed to be made when, culled our vendor selections down to 1 or 2 so we didn't have to interview a dozen, took one look at the picture my daughter gave them of what she would like the venue to look like and created something even more gorgeous than we had imagined. It took all the stress and hassle out of planning the wedding and let us focus on the joy of the moment. Hiring them was the BEST decision we every made.

User1965217 Sent on 03/13/2015

5 out of 5 rating

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5 out of 5 rating

Trista and her team were incredible. They are creative, professional, easy to work with, resourceful, responsive, knowledgable...I really can't think of enough words to describe how terrific they are. Both my daughter (the bride) and I live in another state. I can't imagine having had to do this without their help. We were able to relax and enjoy, the day of the wedding, which is how it should be.

Nina Sent on 03/05/2015

5 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

At the recommendation of our catering manager, we contacted Trista at BTS to help with our small wedding reception (66 guests) on the day of the wedding. From our first meeting, Trista recommended the appropriate linens, floral arrangements, and took charge of organizing the entire day. Even though she was our day planner, she assisted with all aspects the plans weeks before the wedding. The day of the wedding, Trista and her assistants, Jenna and Alexa, were at the church and the reception venue the entire time. Their attention to details and our guests were superb. The day went perfectly, without a hitch. I, mother of the bride, was able to enjoy the day stress free. I would hight recommend BTS to anyone planning a wedding.

Nina Marasco

User2059269 Sent on 03/05/2015

5 out of 5 rating

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5 out of 5 rating

I was introduced to Trista through a friend’s wedding in which I was a bridesmaid. Being newly engaged, I truly didn't realize I needed a wedding planner until I saw all the ‘behind the scenes’ (pun intended) activity that went on that day. Hiring Trista and team was the best decision and investment we made. She truly made an effort to get to know me and my style and gave us recommendations on vendors based on that.

Here is a little glimpse of one, of many things, that impressed us with BTS Event Management. Music has been a huge part of my relationship with my husband and our one dream was to have a live band at our reception . To make things difficult, we really do not care for the traditional ‘wedding band’ and all the local bands we love simply do not perform at weddings. Trista and team went above and beyond to find the perfect band in our Indie Rock music genre. The band they brought us was everything we asked for and we will probably be fans for years to come. We are so grateful for BTS and their amazing work to make our dream wedding a reality!

User2109243 Sent on 03/03/2015

5 out of 5 rating

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5 out of 5 rating

Best money spent for my wedding!! I had a small 50 person wedding and made all my decor but things were still overwhelming. I contacted Trista for day-of planning and cannot tell you how amazing she and her staff were. I am an organized person but Trista, Alex and Jenna were unbelievable. I didn't have to do anything but just have a wedding. They executed everything perfectly-even guests were saying how amazed they were with their efficiency, including the venue manager. You will not be disappointed.

Marti Sent on 12/23/2014

5 out of 5 rating

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5 out of 5 rating

Trista and her team were incredible, unflappable, and so professional. They were a pleasure to work with and keep everyone on task using her magical blend of humor and guidance.

Lauren Sent on 09/11/2014

5 out of 5 rating

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5 out of 5 rating

From my very first meeting with Trista I knew right away that she would plan the perfect event for my fiancé and I. She always kept us on target with our deadlines and helped us through stressful times (Our officiant dropped out 1 month before the wedding).

Trista and her staff put together the most amazing wedding day timeline that was mapped down to the minute. I would trust them to run any major event in the future!

User1747481 Sent on 08/04/2014

5 out of 5 rating

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5 out of 5 rating

BTS did an amazing job from start to finish! We could not have asked for anything more! It defiantly made the memorable day that much more enjoyable!!!!!

Teresa Sent on 07/29/2014

5 out of 5 rating

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5 out of 5 rating

MOST AMAZING TEAM YOU COULD WORK WITH!!! Trista and her team will go above and beyond for you! Brendan and I were overwhelmed with what comes into planning a wedding and our only regret is not finding Trista earlier in the planning process. We live in San Francisco and were planning an Arizona wedding. Many of our vendors had to come from references and we did phone interviews. We had some nightmare experiences trying to book some of the vendors. When Trista came into the picture we interviewed her over the phone and knew instantly this is the person we need to be working with, she understood our vision, our personalities and our needs for the wedding. She organized all of what we pictured and made it into our reality, making sure that my mom’s needs were met, my husbands and mine. Each person had their own vision so it was nice to see that everyone vision could fall into one beautiful event. I had no desire to fly out to Arizona just to meet with florists, so she met with florists and brought in the design ideas; then just emailed me different options. When I needed to organize the bridesmaid’s hair and makeup, she offered to reach out to each person individually. Everything was organized! Everything was beautiful. The day of the wedding it was like she was 3 people at once. She had all the vendors setting up and still checked on me to make sure everything was running smoothly. She held onto my spare shoes so I could swap them out when my feet started to hurt! The wedding was stunning. Every single person came up to me to tell me that it was THE MOST beautiful wedding they had ever been to. And I know it was true!!! She is so helpful, wonderful, I could go on and on about all the different ways she helped us!! She made our vision a reality!! Brendan and I LOVED our wedding and we couldn’t have done it without Trista and her team!!

Mary Sent on 07/28/2014

5 out of 5 rating

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5 out of 5 rating

I would only recommend trista to anyone needing to plan a beautiful, fun day

Brenda Sent on 07/28/2014

5 out of 5 rating

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5 out of 5 rating

Top notch event planning and management. No detail is too small or request too difficult for them to handle. This company is highly accomplished, professional and extremely personable. We couldn't begun to have managed so many details as well as they did. Our event was absolutely flawless.

John Sent on 07/28/2014

5 out of 5 rating

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5 out of 5 rating

Great wedding planning, they did not miss a thing, handled all the little details that drive you crazy before the event, and make the event a special occasion for your family and friends to remember forever.

Konnie Sent on 07/09/2014

5 out of 5 rating

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5 out of 5 rating

As the wedding process began, my daughter and I totally had things under control as we were both very hands on, organized and knew what we wanted from this once in a lifetime occasion!
As the date drew nearer, I realized how much there would be to do on the actual day of the wedding. I knew there would be so many details that needed to be accounted for and the last thing I wanted was for our family and friends to be responsible for helping with any of the set up. Also, the ONLY place I wanted to be on the wedding day was with my daughter , being attentive to her and just simply taking it all in; not being caught up in the details of setting table arrangements, dealing with all the vendors, etc, etc. I contacted Trista with BTS (who we had met months before at a Bridal Open House) to see if she had the date open and hired her
immediately. We met throughout the planning process so we could be on the same page but little guidance was necessary as she just "gets it". I cannot begin to say enough great things about Trista and her team. But I do know for a fact that had I not handed over everything to her for setup and relied on her expertise for the timeline, vendor referrals and so many other critical details, there is NO WAY I could have gotten everything done in time or made my daughter's wedding day so perfect! And what use would all of those perfect decorations or plans have been if in the end I couldn't have executed it? Trista is amazing at what she does,
she clearly loves her work and she orchestrates it all with such calmness and grace. She genuinely cares about her clients, events and is engaged from the very start with complete professionalism! There is nothing better than to look back and know that my daughter's wedding day was just as she always dreamed it would be! And I am so happy that I don't have to say "I wish I would have...."

User1709712 Sent on 07/07/2014

5 out of 5 rating

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5 out of 5 rating

Trista and her team are incredible. We signed a contract with Trista for day of coordination and she did so much more throughout the whole process! She was easy to get in touch with and provided helpful input for vendors. The day of the wedding we had some miscommunication between vendors but everything ended up going perfectly. I would highly recommend BTS Management!!

Michelle Sent on 11/21/2013

5 out of 5 rating

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5 out of 5 rating

Trista and her team are amazing! She truly captured my vision and executed everything perfectly! I highly recommend her for any event that you are having as she is sure to make it happen smoothly!

Jenny Sent on 11/20/2013

5 out of 5 rating

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5 out of 5 rating

Trista was the wedding planner for my daughters wedding this past weekend. She did an amazing job, kept everything on time, and & moving! I could have never done this without her. The wedding was amazing and we got so many compliments on how beautiful and unique it was. Even the event manager at our site wanted to make sure he had Trista's card because he was so impressed how great it looked. If you want your own personalized event, not just a wedding call Trista she can help you do it.

I was told by a man at a rental company about two weeks after my kids engagement to get a planner, I was thinking I didn't need one because I have planned and executed corporate parties before and they went well. I listen to his advice and called Trista and scheduled a meeting with her. My daughter fell in love with her and we left our first meeting and my daughter wanted Trista. Her service went way beyond what I planned on and what I would have gotten if I had gone with a planner from one of the catering companies I was looking at. In my last month I called her my maestro of events, she stayed in contact with all the vendors, sent me emails of what we were needing to do each month, and then weekly. She was just like Jennifer Lopez in the wedding planner but better because she was really doing it all. The last week was when she was so crucial at keeping me calm and organized. She loves her job and cares about you and your event. I have told her she can use me as a reference.

Tyler Sent on 10/28/2013

4.8 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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4.5 out of 5 rating
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4.5 out of 5 rating
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5 out of 5 rating

The BTS management team worked our wedding flawlessly. Meetings with vendors were easily arranged and the people they suggested were right on the mark. Our destination wedding could not gone as smoothly without them!

Justin Sent on 02/21/2024

1.4 out of 5 rating

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2 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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2 out of 5 rating

Don't Trust These People with Your Special Day

I am writing to address the significant issues we encountered during the planning and execution of our wedding on August 12, 2023, under the guidance of BTS Event Management. Our agreement, encompassing Package II services, has unfortunately been marred by numerous shortfalls and non-performance on the part of BTS, compelling us to declare the contract in breach.

The services that BTS was contracted to perform, as outlined in our agreement, suffered considerable shortcomings, which I will detail below for your reference:

Venue Food & Beverage: BTS failed to handle venue contract review, tastings, and effective communication with the venue and caterer. Moreover, neglecting the venue's restrictions not only led to the loss of our security deposit but also resulted in BTS being permanently barred from planning any future events at The Gathering Place in Lakeside, AZ.

Room Blocks: Recommendations for room blocks were not provided, leaving us to address this critical aspect independently.

Transportation: BTS neglected to set up necessary wedding weekend transportation, forcing us to manage this task on the eve of our wedding.

Wedding Website: Despite a wedding domain purchase, the agreed-upon wedding website was not set up by BTS.

Design: Collaborative efforts on design were hampered by a lack of integration of our ideas and concepts. Throughout the 18 months working with BTS, the turnover of five different planners led to unfulfilled promises, ultimately yielding a wedding design that deviated from our preferences.

Floor Plan: The provided floor plan was unusable, leading to logistical issues and compromising the overall experience for our guests. Suggestions for improvements were dismissed.

Budget: Despite multiple requests, BTS failed to create a wedding budget, leading to significant overspending beyond our anticipated costs.

Paper Products: Numerous errors in paper products, (including misspellings of our last name!) and deviations from our preferences, resulted in a subpar presentation.

Timeliness: Delays in timeline management and missed deadlines added unnecessary stress and costs to the wedding planning process.

Day of Wedding: The lack of coordination and management on the day of the wedding forced us to take on responsibilities that should have been handled by BTS, resulting in additional expenses, stress and complications.

In light of the numerous challenges we faced with BTS Event Management throughout our wedding planning journey, it is with great disappointment that we express our dissatisfaction with their services. The persistent issues, spanning from design inconsistencies to logistical failures on the day of the event, have left us with an overwhelming sense of frustration and disappointment.

Regrettably, the lack of professionalism, attention to detail, and commitment to honoring their contractual obligations have led us to caution anyone considering their services. Our experience with BTS Event Management has been far from the seamless and stress-free wedding we had hoped for. Considering the significant discrepancies and the overall subpar execution, we cannot, in good conscience, recommend BTS Event Management to prospective clients seeking a reliable and dedicated wedding planning service.

Cindi Sent on 06/04/2017

1.3 out of 5 rating

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1 out of 5 rating
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2.5 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating

BTS and the owner Trista were the only mistake I made for my wedding. Trista has terrible customer service skills, behaves childish when it comes to an upset and does not follow through on promises. My one reason for hiring the company was to help with a short timeline and a super busy travel schedule. The did exactly the opposite of what I asked for and made things very stressful by waiting until right in the middle of the biggest meeting of my year to really start finalizing things. The only thing they did right, was refer me to Conceptually Social for my catering needs. Things could have been better if my planner had not gone out on maternity leave. Alex, did a good job when I had her.

Ariana Sent on 09/25/2025

1 out of 5 rating

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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating

Warning - nightmare wedding planning with BTS

I’m not writing this to badmouth BTS or Trista Croce, but to share my honest experience so other brides can avoid the stress, dishonesty, and unprofessionalism I went through during what should’ve been a joyful time.
My family hired BTS 1.5 years before my wedding. I was excited, especially since they had planned weddings for my husband’s cousins. Because of that personal connection, I assumed they’d be committed to making my dream wedding happen.
Venue selection went okay, although Trista sometimes came across as abrupt or rude during calls. I initially overlooked it. However, things went downhill quickly. Once the venue was secured, BTS cut off all direct communication between us and the venue, forcing everything to go through them. They insisted on controlling every detail and withheld information to suit their agenda. I later learned this is not standard among planners. When I voiced discomfort about this, I was made to feel unreasonable.
Vendor booking was worse. I asked repeatedly to start on florals early, but BTS told me to wait and assured me they’d handle it. When I sent them detailed design requirements (since their boards didn’t reflect my vision), they took months to respond. When they finally did, the three florist options they provided were either wildly over budget, extremely vague, or suspiciously favorable toward an Arizona-based florist they often work with. When I requested more local options, they refused and claimed I’d get “overwhelmed.”
At this point, I reached out to florists myself. One confirmed BTS had contacted them and received a quote—information BTS had denied and withheld from me. When I confronted them, they threatened to step back from overseeing wedding decor unless I followed their florist recommendations.
This was the final straw. We fired them four months before the wedding and found another planner who was a much better fit. I’ve since spoken to other brides who also had negative experiences with Trista and BTS, which helped me realize this wasn’t just me.
I would never recommend BTS. They don’t have their clients’ best interests in mind. They were dishonest, controlling, and dismissive throughout my planning process. Their behavior brought unnecessary stress and anxiety during a time that should’ve been filled with joy. There is nothing “luxury” about how they treat clients.
I hope Trista seriously reconsiders how she runs her business.

Samantha Sent on 04/24/2024

1 out of 5 rating

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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating
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1 out of 5 rating

Nightmare Wedding Planner: A Cautionary Tale

Our experience with BTS was an utter nightmare from start to finish. What was supposed to be a joyous journey to our dream wedding turned into an 18-month-long saga of lies, manipulation, and incompetence.

To begin with, we went through five different wedding planners during our time with BTS. Each one either quit or was fired, leaving us to wonder what was going wrong behind the scenes. Eventually, we were assigned an inexperienced 25-year-old. Who 2 months before our wedding said to me "I have 2 more wedding and then I can focus on yours"

Throughout the process, this supposed professional caused me to shed tears on more than one occasion and made me feel like I was the one at fault. Instead of alleviating stress, they added to it, leaving us to pick up the pieces and scramble to plan the entire wedding just weeks before the event.

Three days before our wedding date, I reached my breaking point and refused to speak to them, fearing they would only further ruin my mood and the occasion we had been eagerly anticipating. Thankfully, my cousin, who happens to be a lawyer, and my fiancé stepped in to salvage what they could of our big day.

Post-wedding, we sought legal counsel and discovered that BTS had breached their contract with us. With the help of our lawyer, we pursued chargebacks with the credit card companies, and to our relief, they agreed and refunded some of our hard-earned money.

Adding insult to injury, BTS couldn't even spell our last name right and proceeded to have it printed on the napkins. They also failed to print a correct image of my dog, opting for a generic dog photo instead. The dog was the main part of the wedding planning since day 1. they had over 500 images of him and chose a generic dog photo that ended up being used on the wedding date. Additionally, they forgot our daughter's name and omitted her from the photo lineup for the photographer, instead including my deceased grandparents.

In conclusion, I cannot stress enough how important it is to steer clear of BTS. Their dishonesty, incompetence, and disregard for their clients' well-being make them unfit for the industry. Save yourself the headache and heartache, and never work with these people.

My husband also wrote a review, and a current client saw it. They were experiencing the same things 3 months in and pulled out. So happy we saved a bride!

Please contact me if you want to know what really goes on behind the scenes at BTS.

BTS Event Management Reviews

Reviews

BTS Event Management