Brooke Rental Center Reviews

Reviews

• Chelsea Sent on 06/30/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  They delivered exactly what was ordered and everything was quality. The tent was more beautiful than I imagined. No problems at all. They were very helpful along the way as we changed the order etc. and made good on everything we ordered. Would use them again for sure.

  They delivered exactly what was ordered and everything was quality. The tent was more beautiful than I imagined. No problems at all. They were very helpful along the way as we changed the order etc. and made good on everything we ordered. Would use them again for sure.
• 
  User1235263 Sent on 07/10/2013
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We had a great experience with this company- they were flexible as we changed our contract several times. They were also helpful in thinking through appropriate climate control options. The tent they set up for us was beautiful (we had ceiling and pole liners, twinkle lights, and sphere lights), and also reasonably priced.

  We had a great experience with this company- they were flexible as we changed our contract several times. They were also helpful in thinking through appropriate climate control options. The tent they set up for us was beautiful (we had ceiling and pole liners, twinkle lights, and sphere lights), and also reasonably priced.
• Heather Sent on 10/20/2011
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  I rented a large outdoor tent from Brooke Rental. They were very reasonably priced and very flexible. I changed the drop up and pick up days and times several times. The tent was good quality and looked nice set up. Whenever I contacted them to ask a question or make a change they were prompt in responding.

  I rented a large outdoor tent from Brooke Rental. They were very reasonably priced and very flexible. I changed the drop up and pick up days and times several times. The tent was good quality and looked nice set up. Whenever I contacted them to ask a question or make a change they were prompt in responding.
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• Liz Sent on 05/29/2009
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  We ordered rental equipment (tables, chairs, plates, etc) for my catered rehearsal dinner from Brooke Rentals which was held at my in-laws residence in Fairfax Virginia. They arrived on time and had everything I had ordered. I ordered online which was easy and stressfree. Thanks!

  We ordered rental equipment (tables, chairs, plates, etc) for my catered rehearsal dinner from Brooke Rentals which was held at my in-laws residence in Fairfax Virginia. They arrived on time and had everything I had ordered. I ordered online which was easy and stressfree. Thanks!
• Sarah Sent on 08/25/2008
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Brooke was fantastic and super easy. I ordered online, called to double check. They arrived on time to deliver, set everything up, and picked it up as scheduled. Fantastic!

  Brooke was fantastic and super easy. I ordered online, called to double check. They arrived on time to deliver, set everything up, and picked it up as scheduled. Fantastic!
• Daniya Sent on 10/31/2011
  4.8 out of 5 rating

  4.8
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  We got two tents from Brooke Rental Center (http://www.brookerental.com/) for our backyard wedding party. The weather was horrible for weeks, and we expected another downpour for our party. We chose Brooke Rental because of their flexibility and great customer service--our party was on a Friday night, so they set up the tents on Thursday afternoon and disassembled them and picked them up on Saturday, charging us for only 1 night's worth of rental. They were very professional, efficient, and worked independently--we didn't have to be there for the pickup, for example. Since this was in my garden, I was very worried about damage to my flower beds. They were very flexible and went out of their way to make sure that there was no visible damage at all to our lawn and (gasp!) my flowers. The quality of the tents was not what I expected, exactly--they were a little old, and the poles were bare metal poles. Perhaps this could have been better if I told them that this was for a wedding. But even as it was, we covered the metal poles with vines (luckily, our neighbor's vines climbed all over our fence just the night before), and the tents looked great in the dusk and evening, with candles and other decorations around. Overall, we are pleased--the price could not be beat for the level of service, and none of my flowerbeds were hurt. People actually complimented the tents! The staff was very helpful--so I am sure they'd work with you to make sure that the tents are exactly what you expect.

  We got two tents from Brooke Rental Center (http://www.brookerental.com/) for our backyard wedding party. The weather was horrible for weeks, and we expected another downpour for our party. We chose Brooke Rental because of their flexibility and great customer service--our party was on a Friday night, so they set up the tents on Thursday afternoon and disassembled them and picked them up on Saturday, charging us for only 1 night's worth of rental. They were very professional, efficient, and worked independently--we didn't have to be there for the pickup, for example. Since this was in my garden, I was very worried about damage to my flower beds. They were very flexible and went out of their way to make sure that there was no visible damage at all to our lawn and (gasp!) my flowers. The quality of the tents was not what I expected, exactly--they were a little old, and the poles were bare metal poles. Perhaps this could have been better if I told them that this was for a wedding. But even as it was, we covered the metal poles with vines (luckily, our neighbor's vines climbed all over our fence just the night before), and the tents looked great in the dusk and evening, with candles and other decorations around. Overall, we are pleased--the price could not be beat for the level of service, and none of my flowerbeds were hurt. People actually complimented the tents! The staff was very helpful--so I am sure they'd work with you to make sure that the tents are exactly what you expect.
• Maura Sent on 02/18/2013
  4.7 out of 5 rating

  4.7
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    5.0
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    4.0 out of 5 rating
    4.0
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  I would absolutely recommend Brooke Rental for your wedding. We worked directly with the owner, Jim Brooke, to tent a section of our historic DC reception venue. Jim delivered an elegant tent that was exactly what we had requested. He was able to give us a price that was more than $3,000 less than what Sugar Plum quoted for the exact same basic tent. His folks put the tent up before we arrived and took it down the next day, without even having to contact us. 100% hassle free.

  I would absolutely recommend Brooke Rental for your wedding. We worked directly with the owner, Jim Brooke, to tent a section of our historic DC reception venue. Jim delivered an elegant tent that was exactly what we had requested. He was able to give us a price that was more than $3,000 less than what Sugar Plum quoted for the exact same basic tent. His folks put the tent up before we arrived and took it down the next day, without even having to contact us. 100% hassle free.
• Suzanne Sent on 05/22/2011
  4.5 out of 5 rating

  4.5
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    4.0
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  Brooke Rentals did a really good job. We got our tent and dance floor from them for our outdoor wedding. They came two days before the event around noon and set up the tent. It took 4 guys about 8-9 hours to do it. The tent was really nice and it was exactly what I expected.
  
  There was a small discrepancy in our contract -- we ordered three chandeliers for the tent -- not realizing that the tent only had two middle poles from which to hang the chandeliers, so one of them went wasted and we paid a little extra money for nothing. I think someone there should have noticed it and pointed it out to me since I didn't know that the tent only had two poles.

  Brooke Rentals did a really good job. We got our tent and dance floor from them for our outdoor wedding. They came two days before the event around noon and set up the tent. It took 4 guys about 8-9 hours to do it. The tent was really nice and it was exactly what I expected.
  
  There was a small discrepancy in our contract -- we ordered three chandeliers for the tent -- not realizing that the tent only had two middle poles from which to hang the chandeliers, so one of them went wasted and we paid a little extra money for nothing. I think someone there should have noticed it and pointed it out to me since I didn't know that the tent only had two poles.
• Sarah Sent on 05/13/2009
  4.1 out of 5 rating

  4.1
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    5.0
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5

  The office seemed like a one-man-show everytime I called, and it was difficult to communicate most of the time. However, the tent turned out perfect. I was kind of suprised it came off so well, but the value for the money was very good. Just make sure you know eexactly what you want.

  The office seemed like a one-man-show everytime I called, and it was difficult to communicate most of the time. However, the tent turned out perfect. I was kind of suprised it came off so well, but the value for the money was very good. Just make sure you know eexactly what you want.
• Michelle Sent on 07/19/2010
  4 out of 5 rating

  4.0
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    4.0
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    3.0 out of 5 rating
    3.0
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    5.0
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    4.0 out of 5 rating
    4.0

  Brooke Rentals had a great selection of rentals for our wedding at a very affordable rate. Communication wasn't the greatest, our phone calls left us wondering if our order was actually updated. Turns out it was a hit or miss. We ordered additional items after the initial order, but they weren't delivered. We also rented a large wooden archway and it was set up on unstable ground. The archway fell over and broke. Brooke was able to come by the next day (day of the wedding) in the morning to replace it, but didn't call to confirm so that left us a little frazzled. Overall, great selection at affordable prices, but be sure to confirm your order with them.

  Brooke Rentals had a great selection of rentals for our wedding at a very affordable rate. Communication wasn't the greatest, our phone calls left us wondering if our order was actually updated. Turns out it was a hit or miss. We ordered additional items after the initial order, but they weren't delivered. We also rented a large wooden archway and it was set up on unstable ground. The archway fell over and broke. Brooke was able to come by the next day (day of the wedding) in the morning to replace it, but didn't call to confirm so that left us a little frazzled. Overall, great selection at affordable prices, but be sure to confirm your order with them.
• Naomi Sent on 07/06/2017
  3.9 out of 5 rating

  3.9
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    4.0 out of 5 rating
    4.0
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    3.5 out of 5 rating
    3.5
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    3.5 out of 5 rating
    3.5
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    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0

  We hired chairs for our wedding from Brooke Rental and were happy overall. They delivered exactly what we had ordered and were flexible with drop-off and pick-up time (although we had to pay a sizable extra fee for pick-up on the night of the wedding - but this was worth it as our venue wouldn't allow anything left overnight). The quality of the chairs was fine, some of them had a little wear and tear but we were okay with that given the price was very reasonable. Their phone customer service was a bit hard to navigate and I had a few false starts trying to find the right person to talk to about the online booking I initially submitted, but I was willing to put that aside. Overall they delivered what we asked for and I would use them again. The price and convenience were great. Just be aware that their focus is on delivering the required items rather than spending a lot of time on feel-good customer service.

  We hired chairs for our wedding from Brooke Rental and were happy overall. They delivered exactly what we had ordered and were flexible with drop-off and pick-up time (although we had to pay a sizable extra fee for pick-up on the night of the wedding - but this was worth it as our venue wouldn't allow anything left overnight). The quality of the chairs was fine, some of them had a little wear and tear but we were okay with that given the price was very reasonable. Their phone customer service was a bit hard to navigate and I had a few false starts trying to find the right person to talk to about the online booking I initially submitted, but I was willing to put that aside. Overall they delivered what we asked for and I would use them again. The price and convenience were great. Just be aware that their focus is on delivering the required items rather than spending a lot of time on feel-good customer service.
• Darcy Sent on 07/02/2009
  3.5 out of 5 rating

  3.5
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    3.5 out of 5 rating
    3.5
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    3.0 out of 5 rating
    3.0
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    2.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0

  I was pleased with the way everything turned out with Brooke Rentals. Be prepared to talk to a few people who don't know what they are doing on the phone though. Also, when they dropped off the rentals they didn't call me or let me know how much I should pay them so I had to chase them down to give them their check. Otherwise, I was quite pleased.

  I was pleased with the way everything turned out with Brooke Rentals. Be prepared to talk to a few people who don't know what they are doing on the phone though. Also, when they dropped off the rentals they didn't call me or let me know how much I should pay them so I had to chase them down to give them their check. Otherwise, I was quite pleased.
• Elizabeth Sent on 03/31/2009
  2.6 out of 5 rating

  2.6
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    2.5 out of 5 rating
    2.5
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    2.0
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    3.5 out of 5 rating
    3.5
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    3.0 out of 5 rating
    3.0

  When I first called them to order 2 silver candelabra's they were very curteous and helpful. That was about 3 months prior to my wedding. When I hadn't heard from them to confirm my order, I called them, and they lost my order - that was 4 days prior to my wedding. Luckily, they still had them and we were able to pick them up. Unfortunately, they only had the brass ones available on the day of pick up. Luckily, we had a ton of extra decorations to spruce them up to fit in with the colors. The warehouse is really a mess and the people there were not the most helpful or friendly. I would recommend them if you need to save money on things, but don't expect too much extra from them. Also, if at all possible, pick up and drop off yourself...their delivery fees are outrageous.

  When I first called them to order 2 silver candelabra's they were very curteous and helpful. That was about 3 months prior to my wedding. When I hadn't heard from them to confirm my order, I called them, and they lost my order - that was 4 days prior to my wedding. Luckily, they still had them and we were able to pick them up. Unfortunately, they only had the brass ones available on the day of pick up. Luckily, we had a ton of extra decorations to spruce them up to fit in with the colors. The warehouse is really a mess and the people there were not the most helpful or friendly. I would recommend them if you need to save money on things, but don't expect too much extra from them. Also, if at all possible, pick up and drop off yourself...their delivery fees are outrageous.
• W Sent on 05/06/2013
  0.7 out of 5 rating

  0.7
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    0.5 out of 5 rating
    0.5
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    0.5 out of 5 rating
    0.5

  The owner is unbelievably rude and condescending; I would not recommend Brooke (whom we spoke to directly on the phone, not an employee). In preparation for our wedding, we wanted to make a small change to our table/chair reservation, and asked if we could make the change on-line. The owner asked us to put in a new order, and then told us that they couldn't guarantee delivery because we submitted the 'new' order late. I won't re-state the other rude statements made by Brooke, but needless to say, we are no longer employing him or his company.

  The owner is unbelievably rude and condescending; I would not recommend Brooke (whom we spoke to directly on the phone, not an employee). In preparation for our wedding, we wanted to make a small change to our table/chair reservation, and asked if we could make the change on-line. The owner asked us to put in a new order, and then told us that they couldn't guarantee delivery because we submitted the 'new' order late. I won't re-state the other rude statements made by Brooke, but needless to say, we are no longer employing him or his company.
• 
  User854277 Sent on 07/06/2012
  0.5 out of 5 rating

  0.5
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    0.5 out of 5 rating
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    0.5 out of 5 rating
    0.5
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    0.5 out of 5 rating
    0.5

  Our experience with Brooke Rental was miserable! We had booked and confirmed a wedding canopy (chuppah) for use at our wedding. I received an electronic confirmation to my email, but not feeling entirely comfortable with just an email, I called to confirm, not once but twice: 3 mos prior and a week prior to the wedding. When I called, I was told to "just pay the driver when the product is delivered." I asked, "do you have me listed for the day of the event? and was told, "yes, if we say we'll be there, we will be there." Well, you guessed it, they weren't! The hotel event manager called and she was told, I hadn't confirmed. The hotel sent out a hotel staff person to drive a 1/2 hr up and back to pick up this canopy, which then had to be set up. It held up the start of the wedding, but the guests never knew why the wedding was a bit late to start. I will never rent ANYTHING from them again! They are unreliable and do not have a good system of checks and balances.

  Our experience with Brooke Rental was miserable! We had booked and confirmed a wedding canopy (chuppah) for use at our wedding. I received an electronic confirmation to my email, but not feeling entirely comfortable with just an email, I called to confirm, not once but twice: 3 mos prior and a week prior to the wedding. When I called, I was told to "just pay the driver when the product is delivered." I asked, "do you have me listed for the day of the event? and was told, "yes, if we say we'll be there, we will be there." Well, you guessed it, they weren't! The hotel event manager called and she was told, I hadn't confirmed. The hotel sent out a hotel staff person to drive a 1/2 hr up and back to pick up this canopy, which then had to be set up. It held up the start of the wedding, but the guests never knew why the wedding was a bit late to start. I will never rent ANYTHING from them again! They are unreliable and do not have a good system of checks and balances.