Brides & Grooms Reviews
Reviews
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![Lauren]()
Lauren Sent on 09/13/2019Amazing customer service
I traveled over 2 hours to come try on a specific dress that this store had in stock and when I got there they had pulled additional dresses in my size that were similar. I ended up choosing a dress that they pulled for me and I loved it so much!! Amazing customer service! -
Valerie Sent on 09/20/2018I had come to this bridal shop for multiple gowns for other brides weddings & I loved their selection of bridal gowns AND bridesmaids dresses, so when it was my time I knew exactly where to go. Ali & the girls are amazing, they took the time to help me find the perfect dress, and took care of me every step of the way for my alterations.
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![User1446385]()
User1446385 Sent on 11/20/2013I wish I had ordered a dress size up. -
![Aliya]()
Aliya Sent on 07/16/2008They made me feel like i was at home, they were very nice. -
![Taylor]()
Taylor Sent on 07/21/2013Marie is one of the managers, she was absolutely wonderful I ordered my dress last minute and it came in the first week of June and with only two weeks until my wedding they made all of my alterations in a matter of a couple days. I was overly noted with how everything turned out and in the amount of Time! With my dress having so many crystals from top to bottom I feared alterations would ruin them but my dress was BEAUTIFUL not a crystal was out of place.
Marie was so amazing every step of them way and she made me feel at ease because she was very reassuring with every question or concern I had. -
Colleen Sent on 06/12/2018I got my wedding dress and veil from Brides & Grooms for my wedding this past April. I got my prom dress here in high school and am so glad I came back for my wedding! They have the best selection of any place I went and great service. I had a relatively short engagement (6 months) and they were super accommodating about getting the dress in on time. The veil wasn't able to be shipped in time, so they were nice enough to sell me their sample.
My bridesmaids found their dresses here as well, as did my mother. All of their dresses were beautiful and Brides & Grooms is nice enough to offer a discount to the wedding party if the wedding dress was bought there as well. They also offered me a military discount for my husband's service (and no sales tax in DE doesn't hurt either).
My mother and I got our dresses fitted here and they did a wonderful job in a timely manner, despite my April wedding being in the middle of prom season. All in all, excellent service and selection at Brides & Grooms - Breena and the entire staff were very helpful through the whole process! -
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![Amanda]()
Amanda Sent on 11/13/2017I had the BEST experience shopping for my wedding dress here. Faith was absolutely amazing and I couldn't have been happier with her as my bridal consultant. They easily accommodated my entourage of 4 and encouraged them to pick out dresses, while the consultant also picked out dressed. All i had to do was say what i liked and didnt like and then dresses were picked out for me. I felt like a princess. She even helped me to pick out a veil that complimented my dress perfectly. Shopping for my wedding dress has been something ive looked forward to for so long, and this shop definitely exceeded my expectations. My recommendation is to go on a weekday so you get more one on one time with your consultant. -
![Angel]()
Angel Sent on 11/28/2012I bought my wedding dress from Brides and Grooms. This was the 3rd dress shop I had been to and I had finally found my dress! It was perfect. My dress came weeks before it was supposed to. Went to the shop for my first fitting. Everyone was very helpful. They told me my dress would be ready by such and such a date. I hadn't heard anything from the shop almost a week past that date. I called. They informed me they do not call when alterations are done, the date they give is the date it is complete. I was upset because it was 3 weeks before my wedding and no one had explained that to me. I picked it up. It was good. It was taken in a little too much so I had them move the backing plated to my corset area so that it could be loosened without seeing skin. Picked my dress the next week and it was perfect. Thank you so much! -
![Piecesofadream]()
Carissa Sent on 10/04/2013I wanted to add to my previous review and say that I enjoyed my time working with Brides and Grooms. The ladies there are super sweet, especially Carmen! i had an issue with the bustle and they were able to fix it right away. They did not dissappoint.
I visited Brides and Grooms under the recommendation of a friend. My first visit was a good one, I worked mainly with Marie but all of the ladies pitch in, as they are very busy (and I went on a Sunday). They have a HUGE selection of dresses!!! I admit I was a bit overwhelmed. I visited once more the next week and said yes to my dress!!!! The ordering was easy and Carmen (and all the ladies) were a pleasure to work with. Now, I just have to wait for the dress to come in! Can't Wait!
If you want a plethora of dresses, sales ladies that will be honest with you to make sure you get the right dress and don't mind not being the only bride in the store, this is the place for you! -
![Liana]()
Liana Sent on 09/12/2013I would not recommend Brides and Grooms in Newark, DE to anyone. I had great service the first time which held many promises. My bridesmaids and I all got our gowns from the same place. It took about 5 months for the dresses to come in. I had gone over certain things I wanted done to my gown the first time I was there. When I returned they had no clue what I was talking about so we went through them again. I had gotten a call saying that my gown was ready for pick up. Again, nothing was finished and it wasn't ready to go. By this time it was 2 weeks before the wedding. It took another 8 days to be completed and I had my final fitting the 3 days before the wedding. Talk about anxiety :( Every girl in the wedding had to have their dresses altered to their correct sizes which they chose to do so at another place. Again I would not recommend this vendor. -
![MeksXan]()
Meko Sent on 10/11/2008I purchased my wedding dress and bridesmaid dresses from this vendor. I was not very pleased with the service overall. Of course ordering the dresses were no problem, however when the dresses came in is when we started experiencing issues. 1) They don't call you to tell you that your dress is in, you have to constantly call to see if your dress is in. 2) When one of my bridesmaids was fitted she advised them of the size that she typically wears, however they told her she measured at a smaller size. The dress was ordered and long and behold the dress came in and was too small, this was a bit of an hassle in itself, but they were able to resolve at the expensive of my bridesmaid. I ordered a slip, however they never ordered the slip and when I went to pick up my dress after the final fitting I asked for my slip and they gave me a slip that was not the one I ordered (was just a slip in the store that she tried to pass off). I've been in a couple of other weddings in didn't have issues previously, but for my actually wedding experience I wasn't completely satisfied. -
![Samantha]()
Samantha Sent on 07/07/2015Brides & Grooms was appealing living so close to Delaware because of the tax-free shopping and the selection of designers offered in their store. Compared to other bridal salons, you can go through all the merchandise and feel like everything is an option. I ordered my bridesmaids’ dresses and a mother of the bride gown here. My mom’s dress came in within a week and all was good! But thereafter, the most stressful experience occurred. All of my bridesmaids are from out of town but I wanted to get them the best deal on the dresses. Brides & Grooms offered the best price and carried the designer. It was Jim Hjelm Occasions. The girls all ordered their dresses individually and on time. About a month and a half before the wedding, my BMs became nervous because there were no updates on the dresses. We called B&G, and we were assured by the staff the designer has a 30 day rule where they would definitely be there by that date. Fast forward 2-3 weeks before my wedding and the dress order was ALL messed up. It seemed like every time we called the store led to more incompetence by every employee. The dresses all shipped at different times on dates that didn’t align with what they told us. Two of my BMs ordered the same style, and it was discontinued. Apparently one of the girls working there okay’ed a completely different style as a substitute without even notifying anyone in my bridal party. Another bridesmaid had a different color fabric in her dress when they were all supposed to be the same color. My bridesmaids and family had to argue with B&G to get to the truth about what happened with the order. I even called Jim Hjelm myself and their team told me it was the store’s fault and the order was not in the system. B&G did help with some of the shipping in the end but had we not demanded some sort of help during the stress, I don’t think they would have been so accommodating. I would not recommend purchasing anything from this store. Listen to the Reviews!! -
![Hannah]()
Hannah Sent on 10/22/2025They destroyed my priceless headpiece in less than 2 minutes
If I could give negative stars, I would.
I originally had nothing but wonderful things to say about Brides and Grooms Inc. Nearly two years ago, I found my dream dress and veil here. Emily at the front of house was a delight every step of the way, and the alterations process was smooth and professional. She even called me two weeks before the wedding to offer a final fitting, which I appreciated immensely.
But apparently, my wedding went too smoothly, and the owner decided to make sure I got the full “bridal horror story” experience after the fact.
Three days after my wedding, I brought my dress and veil in for cleaning and preservation. My veil had a handmade headpiece attached to it — crafted by my mother, a professional jewelry maker with over 20 years of experience. This piece included Swarovski crystals (no longer manufactured), freshwater pearls, hand-painted and sealed polymer clay flowers imported from Europe, and intricate wirework that took her a week to complete. It is a one-of-a-kind, irreplaceable piece worth over $500 in materials and labor alone, not to mention the sentimental value.
I carefully explained to Emily that the headpiece needed extra care because of the delicate materials and sentimental significance. We agreed the seamstress should inspect whether it could be removed without damage — and if not, I’d be contacted to discuss options.
I left the store, got in my car, immediately called my mom to tell her about the situation, and she said she wanted to speak with them. So I turned around. I was gone for literally two minutes.
In those two minutes, the seamstress (who also happens to be the owner) had already taken wire clippers to the headpiece and butchered it. Not delicately removed. Not discussed. Clipped. Destroyed. I walked into the back and saw her with pieces of the headpiece literally in her hands.
She then attempted to “fix” the headpiece by randomly weaving the wire back and wrapping it with white thread — something any jewelry artist would recognize as a joke. The structure was compromised, beads could slide off, and the artistry my mom had poured into the piece was gone.
When my father calmly called her to discuss compensation, the owner:
Threatened to record the call (illegal in Maryland without consent)
Yelled and claimed she “fixed” it
Lied and said I told her to cut it off (I never spoke to her before the damage happened — Emily had only asked her to look at it)
Escalated the conversation and then hung up on my parents
For someone who owns a bridal shop, where literally everything that comes through those doors is sentimental, I am baffled by the lack of care, common sense, and respect. A responsible professional would have:
Inspected the headpiece carefully,
Consulted Emily or called me before doing anything irreversible,
Treated the item like the heirloom it was.
Instead, she took wire cutters to a one-of-a-kind piece made by a mother for her daughter.
To add insult to injury, she has refused to offer any meaningful solution other than letting her “fix” it again — as if someone who destroyed it in two minutes could somehow replicate 20 years of jewelry craftsmanship.
After this happened, I looked at other Google reviews. There are multiple recent complaints about this same seamstress ruining items and refusing to make things right. Their canned response is usually that the customer “approved” the work and is just changing their tune afterward. Based on my experience, I can confidently say: it’s not that the customers are fickle — it’s that they’re tired of dealing with someone who doesn’t listen, doesn’t take responsibility, and doesn’t respect other people’s artistry or belongings.
I’m devastated. I trusted this shop with something irreplaceable. And they destroyed it without hesitation.
I would never, ever recommend this place to anyone. Not for cleaning, not for preservation, not for alterations. If you value your dress, veil, or any part of your wedding ensemble — take it somewhere else.
(I've included photos of the headpiece on the wedding day and a photo of some of what she snipped off before she "fixed" it) -
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![tinkerpsu]()
Dawn Sent on 05/15/2016After reading the reviews on here, I thought I would take a chance and visit Brides & Grooms. Who doesn't like tax free shopping?! I called and asked specifically if they had the types of dresses that I was looking for. I didn't want to make the 90 minute drive for nothing. I was told, "Of course we do!" So, I made and appointment and brought my Mom with me.
After using their restroom, which was a dirty storage closet filled with supplies and random shoes thrown all over the place, I was introduced to the sales consultant I spoke with over the phone the previous day. She didn't remember me, so I again went over the type of dress I was looking for, a ballgown with a natural waist and some drama on the bottom of the skirt. After walking around the store and bringing a manager in to help, they couldn't find one dress for me to try on. I know that bridal gown shopping is harder than finding a bathing suit, but not one dress to offer after you TOLD me on the phone you had several?! I didn't appreciate the bait and switch. We wasted so much time driving up and back not to even try on one gown. And because it was a Sunday and stores close early, all the other dress shops were closed and it was a wasted day.
When I asked the sales consultant why she told me to come down when she had nothing to show me, she just said, "Sorry" and shrugged her shoulders. There were other customers in there complaining that they weren't treated nicely and alternations were done wrong and Brides & Grooms didn't seem to want to make it right. Needless-to-say, I would never recommend this vendor.
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