BRIDE. Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
9 Reviews
91% recommend it
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![Kristen]()
Kristen Sent on 01/30/2019Perfectly curated selection
As a picky redhead with translucent skin, I did not expect to find a wedding dress I liked, let alone at the first and only place I visited. The owner and her team were incredibly helpful and patient. Their selection is expertly curated and the prices are reasonable. -
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Amy S. Sent on 08/17/2021
Sent defective dress and refuses refund
On June 12, 2021, I purchased a wedding dress from Bride, a wedding dress shop, which is called Order #1068. I paid $3554.09, which included a $200 rush charge and $60 shipping charge (as well as taxes) for a $2950.00 wedding dress made by Sarah Seven. The rush charges were incurred because my wedding is on September 11, 2021, and I needed my dress by the end of July 2021 to ensure adequate time for routine alterations prior to the wedding. My measurements were taken and sent to the dress manufacturer, and the dress shop recorded that I did not need extra length in their order, which is even documented on my receipt. I chose this dress based on trying on a sample of the same dress in the shop. I have many pictures to document the fit of that dress.
I became very uneasy when I was informed that FedEx had lost my dress on July 22, after shipment on July 15. After repeated calls to FedEx, my dress finally arrived the evening of July 26, eight days after the July 18 date I was originally given. I have email documentation of all of this. No refund for the dress rush nor shipping charges were offered to me.
Upon receipt, I immediately took the dress to my preferred seamstress, who was extensively recommended by friends in the area. When I tried it on to plan the alterations, the seamstress informed me that it could not be altered, because the bodice had been cut so short that it did not even cover my breasts. This was only a height measurement issue, not a weight-related fit issue. The seamstress’ only suggestion was that material could be taken from the hem and added below the waistline, creating a “belt look” to increase the length of the bodice, but this would ruin the look of the dress. It would also be cost- and time-prohibitive. That seamstress had just worked with a bride with the same problem from the same dress manufacturer. The other bride ended up having to purchase a new dress, since her Sarah Seven dress was unalterable.
I declined alterations and immediately contacted the dress shop, showing side-by-side pictures of me in their dress shop with the appropriate length bodice (the sample I used as a basis for purchasing the dress), me in the dress they sent (showing that it hit below the breasts with a bra to cover the nipple area), and an image from the dress manufacturer’s website showing a model wearing the dress with the intended fit.
Bride, the dress shop, responded that I wasn’t properly wearing the dress, which was false, as a professional seamstress had fitted the dress and taken the photos. They asked for additional photos and video, then, before I could even send them, wrote back to say “skip that step” and instead go to a seamstress of their choosing, who works regularly with that dress manufacturer. They wouldn’t believe me or my photos without hearing it from a professional seamstress of their choosing. Their top seamstress choice in my area initially said she could not squeeze me in, due to the proximity of my wedding. Second on the list was a seamstress with a very negative reputation online who required a deposit. I refused to work with her because of her extensive negative reviews and the deposit-associated costs. I ended up persistently calling Bride’s top seamstress choice (who was extremely well-qualified with two fashion degrees), and she kindly made time to see me for a consultation within four days of the dress shop’s communications. Just from reviewing the photos I sent of the dress (taken by the first seamstress), this seamstress (again, the dress shop’s choice) was able to determine that the bodice was cut too short and unalterable, which I had in writing and relayed to Bride. I again asked Bride for a refund at that time. Not surprisingly, they still wanted me to see their seamstress in person, so I complied.
Upon visiting her shop in person for the consultation (which I had to pay for, and was never offered a refund for from Bride), the seamstress again stated and documented in writing that the bodice was cut too short and the dress was unalterable. She also mentioned multiple times that she was currently working on a dress with exactly the same problem for another bride. In that case, Sarah Seven, the dressmaker, had sent a new bodice for her so she could piece the bodice and skirt together. This had never even been offered as an option to me.
Immediately upon exiting the dress shop (midday on 8/8/21), I provided a copy of the seamstress’ document to the Bride. At this time, I again requested a refund. I did not hear a reply from them until Wednesday, 8/11, when they told me that the dressmaker was making me a new dress. I refused receipt of this dress, as it is not possible to receive it and have routine alterations done prior to my 9/11/21 wedding. Bride continues to deny a refund for any part of the fees, including the rush charges, shipping, the seamstress consultation fee, the future charges for rush alterations, and the dress! They have never even apologized for the manufacturing defect. I have email documentation of all conversations with Bride, photos, and written summaries from the seamstresses. My only option is to buy a consigned dress or a used floor sample from another shop at this point. I am very unhappy and wish to save others from the same problems.
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