USA Bridal Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.1 out of 5 rating
4.1
Good
88 reviews
Recommended by 82% of couples
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Quality of service 4.1 out of 5 rating4.1
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Average response time 4.2 out of 5 rating4.2
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Professionalism 4.1 out of 5 rating4.1
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Value 4.2 out of 5 rating4.2
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Flexibility 4.1 out of 5 rating4.1
+12
User photos
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Bailey Sent on 04/09/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
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Quality of service
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Buy Sent on 03/25/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
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Quality of service
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Omar Sent on 11/03/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional Airbnb Account Setup & Verification Services — Trusted Help
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✅24 Hours Reply/Contact
🟪🟦➤Whatsapp: +1 (215) 2179040🟪🟦
🟪🟦➤Telegram: @pvaitsells🟪🟦
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Buy a verified Airbnb account from pvaitsells and get instant access to hosting or booking features. Each account is verified with real credentials, including phone, email, and ID (if needed). Ideal for property managers, digital marketers, or individuals needing multiple accounts.
The Definitive Guide: Why Smart Investors Are Choosing to Buy Verified Airbnb Accounts
Starting an Airbnb business can feel like hitting a wall right from the get-go. You might face age limits that block younger hosts, tough identity checks that drag on for weeks, and a real struggle to win over guests without any track record. Imagine skipping those roadblocks by grabbing a verified Airbnb account—it's like getting a head start in a race everyone else has to walk.
These accounts have already cleared Airbnb's strict checks on identity and hosting setup. They come with built-in proof of legitimacy. In this guide, we'll break down the perks, the pitfalls, and how to handle the process if you decide to buy verified Airbnb accounts. You'll get clear steps and real talk on what works and what doesn't.
Understanding the Value Proposition of Pre-Verified Airbnb Accounts
New hosts often wonder why their listings sit empty while others fill up fast. It's tough to build trust from scratch. Buying a verified account changes that game.
Overcoming the "New Host" Trust Deficit
Fresh listings on Airbnb get buried in search results. Guests skip them because of zero reviews and no history. This leads to low booking rates—sometimes under 20% for starters, based on platform data.
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Think of it like inheriting a well-kept garden instead of planting seeds. The roots are there; you just nurture them.
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Verification takes time—uploading IDs, linking banks, and waiting for approvals can eat up a month or more. For busy investors, that's lost cash. Purchasing skips this wait.
You can list properties right away. This speeds up scaling for folks with multiple homes. One account handles a portfolio without separate checks for each spot.
Data shows verified hosts earn 15-25% more in the first year. Why? Faster bookings mean quicker revenue. It's a smart move for those ready to grow.
Essential Verification Elements Included
Verified accounts often include key proofs like government ID checks, phone ties, and old email domains. These show the account has history.
In big markets like the US or Europe, rules demand this for tax and safety compliance. Airbnb enforces it to cut fraud. Skipping personal verification helps meet those standards fast.
Buyers get these markers transferred, but always check what's included. It ensures smooth operations from day one.
Key Considerations Before Purchasing a Verified Account
Jumping into a buy verified Airbnb accounts deal needs care. Rush it, and you could face big headaches. Let's look at what to watch.
✅24 Hours Reply/Contact
🟪🟦➤Whatsapp: +1 (215) 2179040🟪🟦
🟪🟦➤Telegram: @pvaitsells🟪🟦
🟪🟦➤Email: pvaitsells@gmail.com🟪🟦
https://pvaitsells.com/product/buy-verified-air -
Quality of service
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Emily Sent on 01/25/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bridal Warehouse was great! Sheila helped me both times I went in and was absolutely terrific. She pulled several styles for me and let me pick out as many as I wanted. I left the store the first time with my heart set on a Mori Lee gown, which she had let me know was going to be part of the trunk show the next weekend. When I went back a week later, I tried on a few more dresses but still ended up with my first pick. She helped me select a veil as well. It was very easy to make appointments and the fitting rooms are nice. I didn't feel like any of the staff was pushy or intrusive. Overall, a great experience. Highly recommend! -
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Mary Sent on 09/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bought my gorgeous ball gown from here for a great price!! I went in multiple times and each time came away with nothing, but the last time my consultant was extremely helpful and I couldn't walk away from this dress! -
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User1994749 Sent on 01/03/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found a beautiful dress. Did not have my size but was able to order it for me. Great dressing rooms. A wide selection. -
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Laura Sent on 09/15/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my consultant, anytime I had a question I could call and she would always have the answer. She was very well educated on the dresses in the store, and when I told her what I was looking for she hit the nail on the head each time, not just with the dress, but with my veil as well! I couldn't be happier with the service I received here! -
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User1811893 Sent on 09/15/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I received my dress, my junior bridesmaid's dress, and my maid of honor's
dress from here.I have had to go back numerous times since then to pick up
things I decided to add on later such as: petticoats, jackets, jewelry, etc.
They are always very helpful and professional. I would recommend them over
DB anytime -
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Deanna Sent on 06/22/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After I tried on about 50 dresses the customer service never changed...they tended to me as if I was a 1st time client...my gown is beautiful and veil is beautiful -
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User1388085 Sent on 10/19/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am a plus-sized bride with big dreams and a small wallet. I found the dress of my dreams at Bridal Warehouse for 1/2 the price I expected to pay. My sales clerk was helpful and friendly. The staff and I actually sang together as I checked out. If you want to be the center of attention at a salon with fru-fru décor, this may not be the place for you, but it was great for me. -
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Lori Sent on 07/02/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got my dress, my bridesmaid dresses, and the guys' tuxes all from here. In each instance the staff was very helpful and patience. My husband took longer than me in making a choice of which tux to rent, but the staff didn't mind at all. They assisted us and gave us great suggestions. Picking up all of the attire was very easy. Two of the guys' tux didn't quite fit and they quickly corrected them. It was also great that the bridesmaid dresses and tuxes were discounted just because I bought my dress from there. That saved everyone a good deal of money and was greatly appreciated. -
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Dona Sent on 04/09/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
beautiful designer dresses, fits every taste, actually many will fit your taste. I bought my dress half price because it had gone on sale due to some wear and teat and the very bottom (it which didn't matter to me because we hemmed it anyways). definitely recommend them over davids bridals! -
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Sonnee Sent on 08/15/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone was so nice. I went in on my lunch break discouraged because I hadn't found "the dress"! I looked through the racks and didn't like anything. I had told the clerk about the wedding and the type of dress I thought I was looking for. She pulled 5 and I didn't like any of them! She challenged me to try them on... I didn't want to take #2 off! I ended up shimmying around in it for over an hour!!! Then I took it back for alterations and they were very accommodating, even seeing me on a day when they usually didn't take appointments (since I was coming in from 600 miles). The took the dress down 6 sizes and it looked amazing! Thank you guys!!! -
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Rene Sent on 07/10/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I first visited another large chain for my wedding gown and the experience was a nightmare. My appointment at Bridal Warehouse was so wonderful though. The sales staff made me feel like I was in the right place from th start. I called several times with various questions from adding the slip and other accessories and they were more than accomodating. I was very pleased with my wedding gown purchase and would recommend them to any future brides! -
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Ashley Sent on 11/03/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absoutely LOVED this place! Prices were awesome and there was every size you could think of -
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Rachel Sent on 03/04/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Two of my friends had recommended Bridal Warehouse in Louisville because they had a wonderful experience purchasing their gown there. When I went I had the same experience. My consultant Tiffany met with my Mom, sister/MOH, and me and was extremely helpful in listening to what I was looking for in a gown, in the price range that I was looking for. They were all very nice - not at all pushy as I've heard other bridal boutiques could be. For the alterations Sophia was very sweet and had my alterations finished when she said they would be finished. I had a wonderful experience with Bridal Warehouse and recommend them to others without any reservation. -
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Whitney Sent on 01/29/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love the service at Bridal Warehouse! My dress was beautiful and with a good price too! It took a few trips to get alterations perfect, but my dress was lace at the top which was very difficult. They scheduled as many fittings as needed to get it done! Very happy with how it all turned out! -
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Magan Sent on 11/10/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Willing to work with you, no matter how many dresses you try on. They are honest, and so nice. -
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Larry Sent on 09/26/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had originally went here to get the wedding parties clothes. And I found a tux which was great along with my wife finding her dress. They really have alot of selections. I would recommend them to anyone. Thanks Bridal Warehouse for everything. -
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Edward Sent on 11/18/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very nice attire to choose from and at affordable prices and nice sales people. -
Quality of service
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Richard Sent on 11/18/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The people were very friendly -
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Jerry Sent on 11/17/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beatiful dress and friendly people -
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Crystal Sent on 11/12/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Bridal Warehouse in Elizabethtown Ky the employees are great. They really put time and effort into helping you. I would recommend them to anyone. The cost is resonable. The service is great. -
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Misty Sent on 11/10/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best weeding attire. They were great to work with. I recomend them to anyone getting married. -
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Misty Sent on 11/05/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They are great to get wedding attire from. -
Quality of service
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Stephanie Sent on 03/25/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience there was wonderful. I got my dress on the date. They helped me with everything. All tuxedo's I rented from there were perfect and very friendly place. Flower girl and ring barrer clothes were great. -
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Kathleen Sent on 02/19/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
During my adventures in finding the perfect wedding gown I went into many stores where I was ignored or treated unfairly towards, but not here. The service I received at the bridal warehouse was amazing! Every time I turned around there was an associate ready and willing to help my bridesmaids and I in our quest to find the right gown. Even after purchasing my gown and the bridesmaids dresses I went up there a few more times to get last minutes accessories and again the service I received was wonderful, I was greeted and spoken to by name every time I was there. -
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Caitlin Sent on 12/10/20075 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They had great service and the people that worked there were very helpful and friendly. They had many different dresses and styles to choose from. -
Quality of service
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User2090616 Sent on 04/07/20154.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to the Bridal Warehouse because my mother in law recommended it. I took a picture with me to show them exactly what style I was looking for. The day I went we found " THE DRESS"! it was absolutely perfect. They got the dress in early and it was beautiful, they even stitched a few pieces of lace down for me where they were sticking up. All of the staff there were extremely professional and helpful. The pricing on the gowns are great and they definitely help you stay in your budget. There are so many options to choose from! I highly recommend. -
Quality of service
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Madison Sent on 09/27/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Bridal warehouse has a great selection of bridal gowns and also fantastic service. They have so much inventory it might be overwhelming for some but if you know what you're looking for, it's definitely the place for you. To avoid the crowd, go as soon as they open - 10am. You will have one on one service but never feel pressured to buy a gown. By the time I bought my dress and attire for other bridal party members, all of the sales associates knew my name. They are fantastic.
A great aspect about the large inventory is that you get to try on the dress you want in YOUR size, without having to get measured for the order. This way you know you are getting the correct size.
If you purchase your dress from bridal warehouse, you receive 20% off bridesmaid dresses, flower girl dresses, any accessories, and the guys attire from the attached store next door. The suits available to rent are of great quality and value. Overall I had a fantastic experience with bridal warehouse. They are very easy to work with and truly care about their customers. -
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Kayla Sent on 07/08/20144.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I had such a wonderful experience. Kelsey F. was my consultant and she was amazing! She got my style and we had fun with it! They were very flexible with my schedule and even had a dress sent from another store for me to try on. When I finally got my dream gown in, Kelsey came in on her day off just to see me in it and take pictures! I just adore her!!!! I highly recommend this store not only for a diverse selection of dresses, but for the outstanding customer service! -
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Raechel Sent on 08/28/20124.9 out of 5 rating4.9-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They helped me find the perfect dress at the perfect price. I bought the 3rd one I tried on. Thanks so much -
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Erin Sent on 11/19/20074.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Bridal Warehouse had a great selection of wedding dresses. I knew as soon as I tried on my dress that this was the one. They helped with information about how to store the dress until my wedding. They also gave me the option of buying a brand new dress instead of using one of the floor models... which they replace every few months. -
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User2190796 Sent on 06/22/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
The woman I worked with a Bridal Warehouse was absolutely amazing. She made my experience dress shopping just as if you would see in a movie. It was wonderful and she never tried to get me to purchase additional accessories or force her opinions on me. I have referred all of my friends who had weddings and they also had the same experience. Also, the dress selection is the best I have seen in the Louisville area. Highly recommend. -
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User1944208 Sent on 09/24/20144.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
They were very busy the first time I went dress shopping. I ended up going back on a day they were not busy and everyone was great! The employees were extremely helpful. -
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User1748649 Sent on 08/04/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
absolutely love my dress. girl i worked with seemed a little young but was very helpful. decently priced, great quality! -
Quality of service
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Jennifer Sent on 03/24/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I found my beautiful wedding dress and all of my bridesmaid and flowergirls' dresses here. My mom and mother-in-law also found their dresses here. We didn't have a problem with finding anything in the right size or finding someone to help us. They were very helpful, the only problem I had was that the veil seemed a bit pricey to me, but I didn't really look elsewhere, so for all I know, it could have been cheaper then most. -
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Diana Sent on 06/10/20094.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I would highly recommend Bridal Warehouse to anyone. Even though it is not as "pretty" as smaller boutiques, you can get the same dresses and the cost is great. My dress was beautiful and it looked like a $3000 gown, but I got it for $800. I even bought it off the rack since it was the last one (and they knocked some of the price off). The alterations staff is very nice and it is a reasonable price (I paid $125 to get the gown hemmed and it had lots of beadwork at the bottom). -
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Sarah Sent on 04/21/20084.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The dress I chose was straight from a fairy tale. Beautiful beading, great quality and good price. -
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Amber Sent on 08/04/20144.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
I had my dress altered here and they were amazing! They give you one on one attention no matter how busy they are. The work was beautiful and my dress fits perfectly, and it was a really reasonable price compared to other places I called. -
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Jessica Sent on 07/25/20144.7 out of 5 rating4.7-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had been to this particular store before, but for prom dresses not bridal. I had not expected customer service as great as it was. They made me feel welcome and at home. They patiently worked with me as I explained what I wanted for my bridesmaids and wanted. They found exactly what I wanted! I also got my shoes there, which they did not h ave in my size so the representative that I was working with called the store a couple towns over and had them ordered and dyed for me I wanted blue) so that I wouldn't have to travel out of my way. Only bad thing was they were a little short staffed.
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User1600562 Sent on 04/28/20144.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Bethenny was so helpful and sweet! I bought my wedding dress and all bridesmaid dresses here. I also had alterations done for my wedding dress. I had a great experience, and did not have any trouble. Thank you so much for all the hard work! -
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User1670907 Sent on 03/18/20144.7 out of 5 rating4.7
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Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had visited this store on an off day just browsing after hearing about a trunk show that was coming up and did not have the best service possible but they certainly made up for it the second time I shopped. They guided me to the Plus size section offered to help but I was nervous so I found one dress I wanted to try on and they helped me in it and that's when the tears started. They won me over with a full crew styling me. Since the one off the rack fit me so well I opted to purchase that one and even got a 10% discount. Online shopping with BridalWarehouse is easy and difficult. They have a huge base to order from but the selection in store is not what it should be. -
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User937959 Sent on 09/18/20124.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Was lucky to get Lori, she was a huge help. Took 6 months to get dress in and it was well worth it. Alterations are expensive but worth it, done very well. Had to have 4 alterations though -
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Marie Sent on 06/29/20124.7 out of 5 rating4.7-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
For our recent wedding, Myself and maid MOH, had went dress shopping at several locations and businesses for the perfect dress. When we walked into Bridal Warehouse in Louivsille, KY, all the shopping was done. Our sales rep was courtesy and beyond helpful. She went above and beyond helping and picking out all the dresses in my style and price range that I was looking forward! I found my WOW factor dress and said "Yes to the dress". -
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Jill Sent on 03/04/20094.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
This store had a great selection of gowns and the staff members helped me pick out the perfect veil, shoes, tiara, and jewelry to go with the gown. The in-house tailor they provided us with was very experienced and a great pleasure to work with. The alteration costs were affordable and as long as you spend at least $50 on alterations the steam pressing is free. We also found Mom a dress there that fit beautifully thanks to the tailor. -
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Brittany Sent on 12/16/20154.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
After another vendor-who-shall-not-be-named was quite rude to me during my visit, I decided to check out some alternative vendors and scheduled an appointment to visit Bridal Warehouse. I'd never visited them before but they were SO WORTH IT! I tried on so many gorgeous gowns that were a fraction of the price at other retailers, and ended up finding my perfect wedding dress for less than $200. I was really impressed with the staff and the level of customer service provided at Bridal Warehouse both times. They even scheduled a 2nd appointment for me at the last minute so I could try on a few gowns again before making my final decision on which dress to buy. My bridesmaids were so thrilled with the dress selection, price and customer service that some of them have become clients of Bridal Warehouse as well. Don't just go to the most popular, mainstream dress outlet. Get your bridal gown from a place that really cares about quality, price and its clients. Save the stress, the hassle and the money by going to Bridal Warehouse! -
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User2086968 Sent on 03/23/20154.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
This shop really helped my wedding dress buying experience to be one that I will never forget! The consultant was very helpful but didn't crowd and allowed us time to think. After I found my dress, we also picked out the bridesmaids' dresses too! They made sure that we didn't need anything else before moving on to the next client. -
Quality of service
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User1979924 Sent on 12/21/20144.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They have so many beautiful dresses in several price ranges. The associate that helped me was great and didn't try to talk me into a higher price range, which I had a problem with at other places. The only thing I can say bad about Bridal Warehouse is that they were suppose to do a reminder call about the fitting I scheduled. They did not. I just think that if they are suppose to and tell you that they will then they should. -
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Jennifer Sent on 05/20/20144.6 out of 5 rating4.6-
Quality of service 3 out of 5 rating3.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My bridesmaids and I bought our dresses from bridal warehouse. We love the quality of our dresses as well as the price.
The only issue I ran in to was bringing bridesmaids to look/order/try on. When I went to find my dress, they were there every moment of the way. When my bridesmaids came to try on, we had to find and pull everything ourselves, figure out how some of the dresses worked, etc.
But, overall, I still recommend Bridal Warehouse with the understanding that you have to be attentive to your bridesmaids because they will not. -
Quality of service
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Ella Sent on 06/25/20094.6 out of 5 rating4.6-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I really liked the service I recieved at Bridal Warehouse, much better than expected. I purchased my flower girl dresses from here and they were perfect! -
Quality of service
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Casie Sent on 06/29/20174.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
I went to the Louisville location and had a positive experience. The sales woman let my mom and I pick out dresses I wanted to try on. She also made sure to help me in and out of each dress. She was very attentive without being pushy. -
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Jenny Sent on 11/10/20104.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
Very helpful! They knew what would make me look great! -
Quality of service
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Michelle Sent on 10/28/20084.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
They were very helpful. I think more unique dresses could be found at smaller boutiques for a similar price, but it depends on what you're looking for. Awesome service though. -
Quality of service
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Casey Sent on 10/12/20204.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
High quality low price
I purchased a basic dress with lace jacket fitting backwards. Bought it off the rack for $100. It was worth my whole budget of $600 to me! -
Quality of service
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Sarah Sent on 01/10/20154.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Staff was very helpful and made me feel welcome and excited about choosing my wedding dress. My dress arrived very soon after ordering and in perfect condition! Satisfied customer! -
Quality of service
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Amanda Sent on 10/28/20144.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The first experience with this place was absolutely wonderful. I had this lovely lady named Brandy is was the epitome of friendliness. She helped me find the gown of my dreams and even helped my girls pick out their bridesmaid dresses. That day we only purchased my gowns.
A few months later the girls called/came back in to order dresses and were met with a few unfriendly people (did not get names) who were rude to them. I had one bridesmaid who even tried on dress in the store, the size she tried on was absolutely perfect on her and the lady acted like the size she got was too small and that she should be measured to make sure she didn't need a larger size. If not for the fact they got 20% off their dresses since I purchased mine there I would have said lets get our dresses elsewhere. The girl also didn't help her find the dressing rooms or ask if she needed any assistance when trying on dresses. A couple of my bridesmaids who called in also met with rude people.
I am giving it an overall 4.4 out of 5 because selection and pricing is phenomenal and customer service with a few exceptions is great. They just need to get rid of the people who are rude to the customers. -
Quality of service
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Erin Sent on 04/09/20144.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
My experience at Bridal Warehouse was just what I had imagined. It was packed with people which I thought just made it more exciting because not only was your family ooooing and awing when you came out but the whole place was. They were very accommodating on an extremely busy day, first they lost my reservation but they let me stay anyway and then I decided at the last minute to do my bridesmaids while I was there and they worked everybody in. I wish I could remember the lady who helped me try on dresses because she was fantastic. She listened to what I wanted and brought back dress after dress after dress until will found the perfect one. I thought they had a fantastic selection and reasonable prices especially if you bundle all the accessories with your dress. My dress wasn't suppose to come in for 5 months and it came in two weeks so I was very happy about that. I really don't have anything negative to say...it was a great experience. -
Quality of service
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Sherri Sent on 06/03/20114.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Connie Fleming is the best! She really knows her dresses, the stock and makes the bride feel at home and helping them select just that perfect dress.
We haven't enough good words to say about the alterations team. We had scheduled appointments elsewhere and decided last minute to get everything done here and couldn't have been happier with that decision. Outstanding.
Our entire Bridal Party was outfitted here and they rocked the day!
We would definitely send people in to see Ms. Connie! -
Quality of service
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Kristin Sent on 08/09/20164.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3.5 out of 5 rating3.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I came down to their Louisville location from Chicago to try on some dresses with my Mom who lives down there. I had gone to a store near me, and we also visited a few other bridal stores down there. Christina was great!! She was extremely personable, and seemed to pick up quickly the styles I liked, and what looked good on me. I found the perfect dress, finally, but I found it!!! -
Quality of service
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Russelyn Sent on 05/20/20114.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
I looked far and wide for my dress. Originally came to try on another dress and they didn't have it. The sales ladies very quickly found a comparable dress that ended up being "the dress". Alterations were perfect and on time. Great experience! -
Quality of service
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Samantha Sent on 09/03/20154.1 out of 5 rating4.1
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 2.5 out of 5 rating2.5
Tried on several dresses here. I am a plus size. Not a lot to choose from for plus size. Found a dress that I wanted but was unable to purchase. Their layaway has to be paid off in so many days which was not feasible for me to do at the time. Have always had luck at this store. I know several people who were able to buy their dresses here. -
Quality of service
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Melissa Sent on 10/21/20084.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
We had a very positive experience finding my wedding gown, and my bridesmaids were offered a discount for getting their dresses at the same location. -
Quality of service
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Wendy Sent on 06/09/20084.1 out of 5 rating4.1
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
the dresses were amazing, i couldnt choose between them all the first , there were so many. the quality was over the top, and the salesgirls helped with every detail.. i even got a vail that matched my dress to a tee. the whole experience was more than i could ask for! -
Quality of service
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Alana Sent on 06/19/20134 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
This was a great place to get a dress. Not exactly a boutique experience, but the workers there are very nice and are a great help. They have a wonderful selection of dresses for every price range, and once I found my dress, I checked around, and they offered the lowest price, even lower than I could find online! They were great about calling as soon as it came in. -
Quality of service
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Heather Sent on 03/09/20114 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
The staff was very helpful and attentive to my dress search. They had a wide price range and a wide selection.I tried on over 10 dresses and I never felt rushed or got the sense that they were in a hurry. I was very pleased with the service.This was the first shop I had looked at so I was not ready to buy and they were fine with that. They wrote down my favorites in case I decided to come back and purchase. Eventhough I didn't end up going back to purchase I never felt pushed into making a purchase. I was afraid that because they had my contact info they would hound me but they didn't. I appreciated that! I would recommend to other brides. They also had a wide selection of attendant dresses and tuxedos for the men. -
Quality of service
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Kimberly Sent on 05/13/20083.9 out of 5 rating3.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 3.5 out of 5 rating3.5
They were very helpful, almost too helpful, but were patient with me while I tried on a ton of dresses! -
Quality of service
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Danica Sent on 02/01/20143.6 out of 5 rating3.6-
Quality of service 3.5 out of 5 rating3.5
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Average response time 5 out of 5 rating5.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 2.5 out of 5 rating2.5
They had a really great value and my dress as well as my bridesmaid dresses are beautiful. The only issue that I had was the sizing of two of my girls. I feel that the situation could have been managed more effectively in the beginning. -
Quality of service
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Samantha Sent on 11/07/20133.6 out of 5 rating3.6-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
The place was a little high in price, but their dresses were more gorgeous than any other place we looked. My sales lady was just ok- not stellar, but with the help of my family, we found the perfect dress. -
Quality of service
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Jessica Sent on 09/17/20133.6 out of 5 rating3.6
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Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
I absolutely loved my dress but my problem was with the bridesmaids dresses and with their counterpart tuxedo avenue and the tuxes for my dad and husband. My dad had to get fitted twice because they lost his measurements and when he went to pick up his tux the coat was still WAY wrong! As far as the bridesmaids you should not think your dress will be pressed before pickup. They want to charge another $25-$35 dollars for that unless you have to have alterations then its free. My suggestion is go to your local dry cleaner and pay the $5-$10. Poor value and mostly unhelpful staff! -
Quality of service
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Becca Sent on 03/14/20173.4 out of 5 rating3.4
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Quality of service 2.5 out of 5 rating2.5
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
I went to the Louisville location almost a year ago to get my gown. My gown was gorgeous. I had a bit of struggle to get it though. When I got there they just threw me in, they didn't help me pick out dresses for the first hour of being there. When she finally did start picking the dresses for me, she kept bringing me dresses that weren't the style I wanted, only because they were in my budget. I wasn't able to find a decent dress until I raised my budget by $300. My sister had to help me with the buttons and zippers because the girl almost never went in the dressing room to help. -
Quality of service
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Laura Sent on 05/09/20083.3 out of 5 rating3.3
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Quality of service 4 out of 5 rating4.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 2 out of 5 rating2.0
I bought my bridal dress and shoes from Bridal Warehouse. I actually found a beautiful dress in the clearance section. There was some beading work needed on it (hence the reduced price), and the salesperson knocked even more money off the price when we pointed it out. The salespeople were very friendly, and it was a great place to shop on a tight budget. -
Quality of service
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Megan Sent on 10/21/20073.3 out of 5 rating3.3
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3 out of 5 rating3.0
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Professionalism 2 out of 5 rating2.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3.5 out of 5 rating3.5
they were cheap...but it showed in the customer service -
Quality of service
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Melissa Sent on 04/30/20083.2 out of 5 rating3.2
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
I purchased my wedding dress from this vendor in May 2006. They were friendly and professional. Someone helped me choose the dresses in my size and gave me assistance when needed. I needed a plus size dress and they had several to chose from. Also, the price was under $300, which was great. The only thing I didn't like about my purchase was there was no refund or exchange policy. So you must be sure about your purchase. Everything worked out fine for me. -
Quality of service
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User2067618 Sent on 03/16/20153 out of 5 rating3.0
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2.5 out of 5 rating2.5
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 2.5 out of 5 rating2.5
First I want to say I love my dress. I looked amazing, no thanks to them. I went looking around the store and the consultant had a bad attitude. Telling me what color dresses were when they did not match the swatch I presented her. The dress I tired on and picked was many sizes too small but the consultant told me what size would work. I called back 10 minutes after leaving the store to ask for a bigger size. They said it was already in the system and could not be changed. When my dress came in and I tried it on it split open down the back. At that point I was upset because I had already had bad vibes from my previous fitting. I saw the lady who assisted me previously and she turned her head quickly. I went bridzilla! They didn't want to alter my dress or give me a refund. My mother who lives out of town told me to leave it at the store. She contacted her lawyer and they convinced them to alter the dress where it tore. My mother's friend who is a seamstress 600 miles away made several trips to alter my dress to my correct dress size. It was a lot of work as my dress had a lot of detail work. The conversations that took place back and forth on several occasions weren't very helpful. Although all sales are final they should still have better customer service and realize that brides are emotional people who do not want anything to go wrong. In the event that it does and it is not their fault the wrong party should do something to make the situation better for the customer. -
Quality of service
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Lisa Sent on 07/02/20123 out of 5 rating3.0-
Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Bridal Warehouse is a great place to buy your wedding gown. I found the dress of my dreams at a very expensive boutique in Cincinnati. However, the cost of the dress was out of my budget. I found the same dress at Bridal Warehouse for $300.00 less.
HOWEVER, I would not recommend using Bridal Warehouse for alterations. I had a very lousy experience with their alterations team. Each time I went in for a fitting, I saw a different person. One seamstress was putting down the work of another seamstress (although her criticisms were correct, the previous person did not do a proper job). One person on the alterations staff was extremely rude to me and blamed me for the problem with the dress. She assumed that I was not wanting to pay for the additional changes, although I had expected to pay for any additional work performed on the dress. Once the woman continued discussing the issues with me further, she realized that SHE had make the mistake, because she did not listen correctly the first time/take notes. However, she did not apologize. When I picked the dress up from being steamed, there were dirt stains on the bottom of the dress. I had to ask for someone to clean them before I took the dress home. Of course, the stains came out. But, they don't seem to want to do their job correctly, the first time. I think the issue is that there is always someone different working on your dress. So one person never has to stand behind their work when they present the dress to you. I started to dread going in there for my fittings.
All in all- definately shop/buy there- skip the alterations. -
Quality of service
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Liz Sent on 01/21/20103 out of 5 rating3.0
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
I knew my dress the moment I saw it in a magazine! I was happy when I found out that Bridal Warehouse carried the brand. However, my consultant seemed clueless whenever I had a question about my dress, and often remarked on how tired she was. I don't know what happened when they entered the information into the computer but I constantly had to correct things (names and sizes). I was glad I was able to buy my dress off the rack because no telling what might have been ordered to the store. I really hated that my consultant was going to get credit for the sale as I feel she did absolutely nothing to earn it.
We were told that they always had their brand of dresses in stock and on the floor to buy off the rack. We thought that was great and gave the girls some time to save their money for the dresses. (We went in January and found their dresses and purchased my dress; my wedding was in September). It was by chance when I went in with my bridesmaid (in March) that I found out they had two weeks to order their dresses that were promised to be on the rack to buy, in order to be here for my wedding. I guess when they promise to have all dresses in stock they don't bother to call and remind you of when dress orders need to be made, to insure time to get alterations before the wedding. Two of the sizes we needed were not in the stores and had to be ordered from the warehouse. They also seemed to guess at what size dress my bridesmaid needed which had to have multiple alterations when it finally arrived because it was the wrong size.
Maybe I am a bit biased because I once was a bridal consultant for another store but the lack of service from my consultant and the guessing game of sizes did nothing but create a mess that made me impatient for the girls dresses to come in so we could go somewhere else for alterations and not have to deal with bridal warehouse. Just in case you were wondering if alterations are included in the price for bridal gowns or bridal party gowns they are not.
On another note the selection of dresses is great and after pricing my dress at three other stores they did have the best price. I would say that the bridal party dresses are a bit overpriced however. I would still recommend this place to those looking for wedding dresses, but be warned to be organized and stay on top of them so you get what you ordered. -
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Ashley Sent on 07/13/20083 out of 5 rating3.0
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Only had 6 months to find a dress and couldn't seem to order one in time. Bought a beautiful dress of the rack, but I think it was a little expense. If you are on a budget and not a size 6 or under, you will not have many budget dresses that are really pretty. -
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Hannah Sent on 06/30/20172.8 out of 5 rating2.8
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
I originally reviewed the Louisville location on Google after I found a dress I loved. I am putting the original review on here too because I do agree with what I originally wrote; the people at this location are wonderful and very helpful. Unfortunately the company as a whole is shady and will just heap stress onto your wedding.
I ordered the dress originally in February and was told it would be ready in May. Since then my delivery date got pushed back for various reasons to the point where it wouldn't come in until barely a month before my wedding date. I started to panic about getting alterations done, so at that point I just wanted them to cancel the order and give me the deposit back. The manager's hands were tied because any type of refund request has to be approved by their home office. When I called the home office their system only allows you to leave a voicemail so they can call you back at their own convenience, we called 3 days in a row before someone actually called us back, and the lady I spoke with when they finally did was rude and accused me of lying about what I was told. Because of the contract we signed (we only received a blank copy of the contract; not one with any signatures or information filled out) they are refusing to give us a refund.
Original review: I had an amazing experience here, my consultant Hayley did a wonderful job listening to what I liked and picking dresses. She was very attentive, and I liked that we could go through the dresses ourselves to pull what we liked. Hayley was very knowledgeable about the dresses and was able to recommend going up in a size over trying to let the dress out a little. I would absolutely recommend this place to any bride who needed a dress. -
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Lindsey Sent on 07/02/20112.8 out of 5 rating2.8
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Quality of service 2 out of 5 rating2.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3.5 out of 5 rating3.5
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Value 2.5 out of 5 rating2.5
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Flexibility 2 out of 5 rating2.0
We rented our Tuxes from Tuxedo Avenue. Our expereice prior to pickup was good but change somewhat when we picked up our Tuxes. Most of the tuxes had at least one problem, several had many problems. Despite the setbacks and a few groomsmen complaining about the employees and their service, all the issues were rectified prior to the ceremony. Definitely try on your tux at the store! Otherwise you could be in for a bad surprise. -
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Sasha Sent on 09/17/20211.8 out of 5 rating1.8-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 5 out of 5 rating5.0
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Flexibility 1 out of 5 rating1.0
Crying about this store
I look through many of these reviews and I wish I would have had the same experience. Mine, however, was anything but good. I called to make an appointment back in May of 2021 with the Elizabethtown store. I was told that I could call the store a couple of days before the appointment to ask about certain styles I had looked at online to see if they were in stock. I called and was told that only one dress I wanted to look at was in stock and that it was in the Louisville store. I asked for my appointment to be moved to this store. When we arrived to the appointment, the consultant seemed annoyed that we were even there. I told her about the dress and she informed me that she knew for a fact that they did not have the dress in stock. I thought "that's fine, there are plenty of dresses in the store." We were taken to the dressing room and I was informed that there would be no help in picking out dresses or trying them on. She informed me that one of the girls with me would have to be the one to help me. She then showed us where the dresses were and basically just hovered around while we dug through the racks. I chose about 7 dresses to try on. After the third dress, the consultant tried to sell it to me. She kept talking about the price and how good the deal was and even went as far as to get me a veil even though I wasn't sure about the dress. I didn't settle and continued to try on dresses. This seemed to annoy the consultant even more. I found a dress similar to the one that I had wanted to try on before I got to the store. I fell in love with this dress. It was perfect. I wanted to be sure that it was the one, so I finished trying on the other two dresses. The consultant over heard us talking about the venue, which she never even asked me about, and told me that she had a dress that would be perfect for the venue. She proceeded to bring me a dress that was $1000 over my budget, which she also never asked about. The dress was pretty, but again it just wasn't the one. I tried the dress I had loved so much back on and just knew it was my dress. I bought the dress that day and was told that it would be in by September. I never heard another word from the store after that day. I waited patiently, and on Wednesday, Sept. 15 I called the store to check on my dress. The man informed me that the dress had been in since JULY! I was blown away. No one ever tried to reach out to me to let me know that my dress was there. He told me that "we would get down to the bottom of this" when I came in the next day to pick up my dress, which did not happen. We arrived to the store and the same lady came to the door that was my consultant the first time I was there. She was just as annoyed about us being there as she was the first day that I was there. While I was looking at the dress she told me that she had been texting me about my dress and had never received a reply. She said she had sent me 4 text messages. I told her that I never received anything from the store other than reminders of my appointments, which I then pulled up and showed her. She acted so surprised that I had not heard anything from them. I can't believe that they think that a text message is a viable way to inform someone that their dress is in. I don't understand why no one tried to contact me via phone call after my dress sat at that store for 2 months. No one ever followed up about what happened and it appears to have been swept under the rug. I could cry when I tell people how bad my experience was here. They do not care about their brides at all. I will forever tell people that they need to stay away from this store. You're so much better off going to a store like Rebecca's. I've heard wonderful things about their store and I am envious of my friends experiences. -
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Stephanie Sent on 04/08/20221.6 out of 5 rating1.6
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Terrible! Did not send what I ordered, refused to fix the problem they created. Do not recommend
They told me they could get me a dress for my daughter for prom. We were having issues getting the correct size, and they told me they could order it. When we received the dress in the mail it was not the size we ordered and it didn't even come close to fitting her. When I reached out about the issue to try and either get a refund or to get them to send the correct size of dress, they completely refused! I ordered a 16 and they send a junior 15/16. Don't waist your time or money!! They only care about that sale, not the client!! I plan on reaching out to a lawyer.-
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User1755416 Sent on 08/08/20141.1 out of 5 rating1.1
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 0.5 out of 5 rating0.5
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
I would not recommend getting a dress from this business. The staff is rude. They try to talk their way out of stuff. If they promise to fix anything, they refuse to write down the promise. They tell you lies to get you to buy a dress.For example, I was told i would receive 20% off ALL accesssories and it was only off jewelry and garters. -
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Amanda Sent on 08/01/20191 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Worst experience
This has been the absolute WORST experience. I went to Bridal Warehouse in January. Found the dress (not a custom dress), and ordered it right there. I paid for the dress in full so there would not be any delays in getting the dress. I was told that it should be in during the last week in June. I called the last week of June and was told that they had not heard anything about it, but would call and follow up on it. And we were told a few more days. A week went by before I called again. They said it should be there any day. I waited another week before calling again. Still no dress. When I contacted corporate, I was told that they were doing everything they could, but the dress still hadn't shipped. When the dress was finally found, I was told that they would over night the dress and I would have it the following day. It was another week before I was able to go pick it up. After poor communication, the dress being called "the stupid package", and the lack of care or concern because "she didn't get her dress until the week before her wedding", I asked that they pay for the rush fee that I would have to pay for alterations. The answer that I got was "oh, Bridal Warehouse doesn't reimburse or pay for rush fees for alterations". Now, 5 weeks before my wedding, my alterations are costing me almost $400 due to their error. -
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Payton Sent on 03/07/20160.5 out of 5 rating0.5
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Quality of service 0 out of 5 rating0.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 1 out of 5 rating1.0
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Flexibility 0.5 out of 5 rating0.5
Girls, DO NOT get your bridesmaids, MOB, wedding gown, etc. from this location unless you want to have a NIGHTMARE. I have 7 bridesmaids. 6 got measured for their gowns at this louisville location and one got her measurements done at the Etown location at a later date. The dresses came in last week and ALL 6 bridesmaids who were fitted in louisville received gowns that were 1 or more sizes too large. Ever. Single. One. The girl who was measured in Etown... Her dress fit like a glove! All 6 bridesmaid dresses needing SIGNIFICANT alterations is more than just a coincidence. I called USA Bridal louisville and they did not offer us ANYTHING. No free alterations, discounts, or re-orders on the dresses. They did not admit fault that my girls were CLEARLY measured wrong and denied us anything. Now ladies, when you measure here, you must sign to your size in a contract. THIS is where they got us. We signed to these sizes because were under the impression that the USA bridal employees actually KNEW HOW TO DO THEIR JOB. Clearly, they do not know how to measure people. Please, Please, Please do not use USA bridal for your wedding needs. They will only give you a headache.
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Gayle Sent on 07/23/2014
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Quality of service 0 out of 5 rating0.0
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we purchased a demo dress for my daughters wedding because we were told no way could we order a dress & get it back in time for the wedding (5 months time). They promised it would be cleaned & look brand new. When our daughter when in for the fitting she cold still see spots & the bottom of the dress looked like it sat in water. They again promised to clean the dress & they would start the 1st process of altering the top of the dress. I called the manager Stephine & she said that when they spot cleaned the dress all the dirt ran to the bottom of the dress & hopefully that will all be cut off when they alter the dress in length.
Then we have the issue with bridsmaid dresses that had to be ordered & pay $30 extra per dress to get back in time for the wedding (came in 11 weeks before wedding) & we had one girl go get all dress & 2 of the 6 dresses have an ink mark on the front of the dress that goes through the plastic they are in. I talked to Stephine again & once the dress leaves the store they will not even look at it. They have never been out of the bags!!!! So PLEASE do yourself a favor & STAY AWAY FROM HURSTBOURNE BRIDAL WAREHOUSE!!!!!! It was suppose to be a good memories to make & has been a nightmare!!!! -
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Kim Sent on 03/19/2014
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STAY AWAY!!!!!!!!!!!!!!!!!!!!!!! This has literally been the worst experience of my life! I bought a dress I loved, went for my "final" dress fitting after I already had a fitting that was supposed to be final, and the dress didnt fit at all. Alterations is soooo rude and act like they dont care about it, then charge you WAY too much. My dress was 900, and I spend 300 on alterations when all they did was sew a sash on and fix my bussle pretty much! THEN they ordered the wrong size flower girl dress and said I authorized it, so they are charging me more money to alter it because they cant switch it out for a different size. THEN I went to do my bridal pics a week after I got my dress. I never took it out of the bag till I put it on when I had my hair and makeup done. My ribbon to lace up my dress was completely not in the bag. Of course I was upset, so I called and they were the rudest people ever to me! The manager said "Well, I dont know what you want me to do about it." I told her shes gonna have me a sash and she said well your gonna have to come up here and get it, and we close in an hour. Thank God I was close by so it only took a few minutes. But it was such an inconvience for me and the fact they dont ever care about how the brides feel is not ok! I would never recommend anyone going here! I even told people in the parking lot to run away. This is my first review I have written in my life, but I just want to save you guys the trouble from dealing with these idiots. They have the worst turnover with employees and always have help wanted signs up. I can see why!!!! You will be better off going somewhere else and paying a couple hundred dollars more and getting excellence service then deal with this place. Even the first time I went to get a dress was not what I imagined. I showed her the dress off THEIR website, and she said they haven't had it in a long time. I had to find all the dresses myself with hardly any help!! -
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Tarah Sent on 02/11/2013
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I had been to a few other bridal stores in louisville. Bridal warehouse was by far the WORST experience I have ever had. I left there almost in tears. Made an appt 2 weeks in advance(not sure why bc it's first come first serve) my "consultant" never even helped me get into a dress my mom had to do it. We picked our own dresses and had no help at all. I will never go back. Other brides had the same experience that day there as well. Then went to bridal suites of louisville down the street and had a wonderful experience! Found the dress of my dreams and was treated like a human being not just $. -
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