Bridal Elegance DSM Reviews
Reviews
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4.4 out of 5 rating
4.4
Good
41 reviews
Recommended by 89% of couples
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Quality of service 4.4 out of 5 rating4.4
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.5 out of 5 rating4.5
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Value 4.4 out of 5 rating4.4
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Flexibility 4.5 out of 5 rating4.5
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Tarrah Sent on 12/23/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend trying to find your dress here
The best place to go! We went to 5 different wedding shops and 2 weeks later came back to Bridal Elegajce to try to find my dress again. My first experience we were there 2 hrs trying on. They never rushed us, made feel like we needed to leave, very friendly and great help. Our 2nd trip I found my dress! She pulled it off the rack for me to try based on what I told her I liked and what I didnt like. Great atmosphere and they are so friendly and helpful and professional! -
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Rachel Sent on 07/20/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent bridal shop! :)
My experience at Bridal Elegance was absolutely wonderful! My cousin got her wedding dress here too, and we both just loved Rhonda! In fact, I was actually here to see my cousin try on her dress for the final time before the wedding, and when Rhonda found out my wedding was in less than a year, she gave me valuable advice to be getting my wedding dress ordered! So, while I was there, she let me start trying on dresses. It was close to closing time, but she stayed an extra hour or two in order to make sure I was able to get the dress of my dreams! Throughout all of my experiences with Rhonda, she was always so positive and so kind! Bridal Elegance had so many dresses to choose from too! It was such a great experience! My cousin and I both HIGHLY RECOMMEND Bridal Elegance! They will help make sure your dress is absolutely perfect for your special day! :) -
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Bandi Sent on 03/01/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing service
Would seriously recommend this place!! They were so great! I was not rushed and got to try on every dress I wanted which was ALOT!! Sam was so helpful! She not helped me find my dress but a dress for my mom and maid of honor!! We left feeling amazing! -
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Amela Sent on 11/19/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great people and great selection or dresses
I loved going to bridal elegance! I got an appointment the same day I called and they have dresses for everyone; size-wise and material/look wise. Jacob was wonderful and took the time to help me find a dress even though the place was very full the Saturday I went in. Not only that but after I bought the dress, I looked at the invoice and I was supposed to have a belt come with the dress. I messaged the store about the missing belt. That same day I received a message that whenever I had time, to come and pick up the belt. Their deals are wonderful and they are very friendly! -
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Jessica Sent on 10/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
I would highly recommend this bridal boutique to anyone! They have a great variety of dresses to choose from, and the workers are extremely helpful! They were able to find something that was perfect for me. They are also great working with a busy bride's schedule. Extremely great place to work with! -
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Rachelle Sent on 01/06/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect place!
I love Bridal Elegance! The women there are just amazing! You can’t go wrong here. The time they took to find me the right dress was so unique. This was the second bridal store I went to for wedding dresses and they took so much time with me. It was also on a Sunday I went in and they had another gal walk in even offered to stay late for her. Professionalism, kindness, genuine amazing service! The woman who helped dress me was a former costume changer for plays and she was quick, but took time with me. She has great style and knew exactly what I wanted. She was so fun and made me feel so comfortable. It’s not everyday you drop your clothes (except underwear) in front of a complete stranger.. ha! I am plus size and I love that they carry so many bigger dresses. I am a size 14-16 usually but had to go with a size 20 dress. Dresses do run small anywhere you go. Which I didn’t know until I went to Bridal Elegance. Thank you all so much for your help!! -
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Halie Sent on 12/10/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great staff and wonderful selection
The staff here really makes you feel special and will work with you to get you what you need. I had my wedding out of state and they worked with me to get my fittings in on nights and weekends to make sure everything was perfect. -
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Morgan Sent on 09/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience at Bridal Elegance! Jan helped me find my dream wedding dress! She even sent me a heartfelt thank you card afterwards. The owner Rhonda has also been fabulous to work with! I would highly recommend them to others! -
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Tabby Sent on 07/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love this place! We found the perfect dress!! And Mel was the one who helped us, she was extremely nice and very helpful, but at the same time gave us our space and time by ourselves, could have asked for a better experience!! -
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Holly Sent on 07/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a wonderful experience here. I was not looking forward to dress shopping and I actually found my dress here!! -
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Alyssa Sent on 06/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very helpful gals! They know dresses and accessories! -
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Kathleen Sent on 10/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
As the mother of the bride, I couldn't have asked for a better experience! We DID go to a couple other shops before finding exactly what our daughter wanted at Bridal Elegance! The selection of dresses were amazing; the staff very patient and polite! and we stayed in budget- even with alterations! She just got married 10-14-17- and was a gorgeous bride in her beautiful gown! Thanks much everyone! -
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Jessica Sent on 08/21/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found the perfect dress and the girl who helped me was absolutely lovely! I highly recommend them to anyone. They have a great variety of dress for every bride to be and are very knowledgeable about their items as well as their designers. -
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Bethany Sent on 06/06/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got my dress, tuxedos, jewelry and alterations all done through Bridal Elegance. My mom was also a BE bride so I knew they were a great company to go to! Everyone is great and eager to help. Rhonda does great on all of the alterations needed and our tuxedos we picked are going to look amazing! I can't wait to see everything together. They deserve more than 5 stars!!!! -
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Danielle Sent on 02/25/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They are got me in an hour after I called, they know about their dresses and they make you feel like you are the most beautiful person they have seen. -
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Casandra Sent on 09/29/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Oh what can I say about Bridal Elegance! They were exactly what I was needing in a Bridal Boutique and consultant. They were busy but accommodating to my group size. They were genuine and very helpful, had great input, listened to what I needed and what I was looking for, and were very honest with me regarding prices and what they can do. I am just overjoyed with the service I have received thus far and am looking forward to continuing doing business with them. Perfect! -
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Leah Sent on 04/25/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I visited Wedding Elegance in Urbandale, IA to try on a specific gown I had been searching for. Not only did my consultant, Mary, have the gown already pulled and in the fitting room for me, but she had pulled several dresses that she thought I may like based on the style of the requested gown.
Mary was so so wonderful- she encouraged me to try on a gown of each style and I had so much fun working with her. She was fantastic at clipping the gowns into place to show how they would fit if they were correct size and was very patient.
Although I did end up purchasing a gown that day, there was absolutely no pressure from Mary to do so. She even suggested thinking on it for a time if I was even a bit unsure of my decision.
We had a wonderful time at Bridal Elegance and I would definitely recommend them!
Edited: I picked up my dress from Bridal Elegance a couple of weeks ago. We are not getting alterations through the shop, but their alterations consultant still took the time to show us which alterations will be needed once I tried my dress on. Overall, I am very pleased with Bridal Elegance and would recommend this shop to other brides.
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User2510526 Sent on 01/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
These ladies are fabulous! They made buying my wedding dress easy! -
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User2348775 Sent on 10/04/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I bought my bridesmaid dresses and wedding dress from Bridal Elegance and received absolutely the BEST customer service I could have wished for. Rhonda, the owner, and the other great gals working there make you feel like you are their top priority every time you come in. They are professional and want things PERFECT for you on your special day. I stopped by in April with my wedding in August. No time to custom order a dress, so I had to pick one off the rack. It was way too big and long, but after Rhonda weaved her magic, it fit PERFECTLY and looked wonderful! It was strapless and I didn’t have to keep pulling it up it fit so well. They did an awesome job with the bridesmaid dresses as well. My bridesmaids live all over the country, but Bridal Elegance did an amazing job coordinating this. The dresses arrived and were absolutely BEAUTIFUL! They looked STUNNING on our wedding day. They are great at helping you with accessories as well. I got an AMAZING necklace at their shop. I just couldn’t be more pleased with Bridal Elegance and HIGHLY recommend them! -
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Kari Sent on 09/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The search for my perfect wedding dress was not easy task. I came to Bridal Elegance after searching out a few places closer to home without much luck that I'd ever find "the one". Upon my arrival to the store, my guests and I were greeted at the door by the friendly staff and my appointment got started right on time. They had a great selection of dresses in all styles and for all price ranges. Hayley was such a pleasure to work with during my appointment! She really made me feel comfortable and offered great suggestions on other dresses I might want to try based on picks I had pulled myself. I didn't feel pressured and she provided such attentive service making me feel like a valued customer. She took the time to get to know me and more about exactly what I was looking for in my dream dress and the vision for my wedding. At the end of my appointment, I walked away thrilled that I had found the perfect dress and looking forward to coming back and doing future business at Bridal Elegance! -
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User2112882 Sent on 04/29/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
5 stars for everything, without a doubt. I found my dream dress here, as well as the dress for my flower girl and dresses for my wedding party. The employees were so helpful and the selection was fantastic. -
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User2035186 Sent on 02/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved my experience! Had some frustrating days, but was able to find my dress with the first one I tried on. Marsha and Rhonda were both very helpful, professional, and need I say both good listeners. I would highly recommend this store to others. -
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User1928055 Sent on 11/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely loved my experience! Had some frustrating days, but was able to find my dress with the first one I tried on. Marsha and Rhonda were both very helpful, professional, and need I say both good listeners. I would highly recommend this store to others. -
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User1900223 Sent on 11/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience! The dress arrived weeks before the estimated date. The dress was a little over what I wanted to spend, but alterations were so inexpensive that it made up for the difference! Every alteration appointment went smoothly, they treated me well and listened to my alteration desires. After the wedding they called to congratulate me and gave me information on cleaning and preserving the grown - they are even giving a discount because I purchased the dress through them. Great experience from start to finish! -
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User1751158 Sent on 08/06/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They set up the uplighting around the rooms and the head table and it looked amazing, I wouldn't have wanted it any other way. -
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User1674836 Sent on 06/23/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff was so helpful and offered lots of great advise. They seemed to always know what I wanted. -
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Micah Sent on 03/02/20184.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I had a pretty small budget for my dress, so I was convinced I would have to buy something consignment or on clearance (and I wasn't opposed to either). At Bridal Elegance, I found the perfect dress within my budget and the consultant who helped me treated me like any other bride and didn't seem to care that my budget was smaller. When I returned for a fitting consultation, Rhonda was super helpful, complimentary, and thorough in explaining what needed to be done. I also thought the price for alterations was incredibly fair and reasonable. The entire experience has been exceptional, and I am so happy I was able to find my gown at a locally-owned store (always important to me). -
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Jamie Sent on 06/30/20154.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Bridal Elegance really went above and beyond for me. Other shops in the Des Moines area made me feel rushed and weren't willing to help me find what was right for me. I had a destination wedding in Rome, Italy at a church in Vatican City, so I had to fully cover my back and shoulders. Rhonda was willing to help me from the start. She knew what would look best on me and made me a wrap that matched my dress perfectly. While I was looking for a dress the consultants knew what would look best on me and helped me pick dresses that matched my style, venue and location. I also purchased my shoes and veil from them. They were also willing to work within my budget.
Their customer service is truly amazing. I would recommend Bridal Elegance to any bride looking for the perfect dress. -
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User1305771 Sent on 08/28/20134.8 out of 5 rating4.8
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everybody was in LOVE with my dress! The small shop has so much to offer and the staff was always very friendly and went above and beyond to make me, the bride, happy! I'm so pleased with my purchase! -
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Giselle Sent on 05/07/20184.7 out of 5 rating4.7
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
This was my second stop in search for my dress. Staff was friendly and relaxed. I had a stress free shopping experience and found THE ONE. They have a large selection of dresses and I felt like I had many options. I had gone to a much larger store before and I wasn't as varied or personable. Alterations were done in store and were perfect. I received so many compliments on my dress and will recommend them to all the future brides out there. -
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Sarah Sent on 09/13/20194.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
3.5 hour appointment
I got my appointment a couple days out. I was real nervous as it was my first time tying on dresses. What was supposed to be a short session ended up with me trying on dress after dress after dress and not finding anything... until I did. Ashley (i believe that was her name) spent a painstaking 3 hours helping me. I couldn't have asked for s more personable or attentive guide to wedding dresses. Everything about the shop is just so cute and getting my dress was so easy. Thanks to Rhonda, Ashley, and my entourage got helping me pick out the dress I'll wear for the most important day of my life. -
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Brett Sent on 12/18/20164.3 out of 5 rating4.3
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
I went to Bridal Elegance DSM on a whim because they were having a sale and I found THE perfect dress, for the perfect price! All the girls working were great and they did all the alterations in house too which was great! -
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User2338027 Sent on 08/06/20154.1 out of 5 rating4.1-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
This store was a lot smaller than I anticipated. The staff was very friendly though and I enjoyed working with them. I found a dress that I really liked here. Expect to spend upwards of $1200. -
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User2930177 Sent on 12/29/20164 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Kaylee was amazing to work with. Aloways aak for her when setting up your appointments. -
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Tana Sent on 08/18/20144 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I had heard great things about Bridal Elegance from other friends and was excited for my appointment here. The service was good, but not great. I made an appointment and soon after I got there and started going through the racks (they give you clips in a certain color to tag dresses you would like to try on), another bride walked in without an appointment and a large group of attendants. I felt like my consultant rushed me into a dressing room at this point...I didn't get to spend nearly enough time looking at the gowns. I just felt quite rushed my entire appointment although they did have a nice selection of dresses, especially the Allure line.
Their gowns are arranged by silhouette on the racks which is nice if you already know what you are looking for; however, not all of the gowns had a visible price tag which can make selecting gowns to try on more difficult if you have a budget. I really wanted to like this local store, but I just was not that impressed. Also don't like how their store is arranged with all the fitting rooms so close together...every dress I tried on was put on display not just for my mom, but for this other HUGE group of people that had walked in and I felt a little self-conscious hearing strangers make comments. -
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User1344139 Sent on 09/24/20133.5 out of 5 rating3.5
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Quality of service 3.5 out of 5 rating3.5
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Average response time 3 out of 5 rating3.0
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Professionalism 4.5 out of 5 rating4.5
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
The first time going to bridal elegance I found THE dress! They had what I was looking for and almost liked all the dresses I tried on! I haven't had any issues yet.. -
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User1329752 Sent on 09/15/20133 out of 5 rating3.0
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Their price range is listed as $400 to $4,000. But, they really only have a handful of dresses under $1,000 or $1,500 - not budget friendly. Staff was very friendly when trying on dresses. However, they screwed up my appointment for alterations and didn't tell me when it was cancelled. -
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Miki Sent on 06/24/20122.3 out of 5 rating2.3
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 2.5 out of 5 rating2.5
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Flexibility 2 out of 5 rating2.0
I would love to give this local shop a great review, and originally when working with them, I thought I would. During my initial dress shopping, they were excellent--I worked with the store owner and she was extremely pleasant, professional, and helpful. Since the prices of the dresses were rather steep, I decided to order my dress online instead. As my initial dress hunt had gone well there, I decided to order bridesmaid dresses through them--this was where things went downhill quickly. I had 5 bridesmaids, and the store had assured me that it would be no problem if I wanted them to choose their own styles of dresses. However, I ordered their dresses in January, and didn't hear from them for several months--no confirmation if they were coming or if they were ordered. I called back in March, and found out that one of the bridesmaids wasn't even in their system (even though I ordered her dress at the same time as the others), and the other one didn't have their dress ordered because there wasn't a down payment (although I had told them I was paying for the down payment and had given them my credit card info). When I went in to the shop to get everything sorted out, I was informed that they had discontinued the dye lot, and that my dresses wouldn't be even CLOSE to the same color. After standing there VERY UNCOMFORTABLY for about 45 minutes to an hour with the girl typing at the computer and not talking or explaining anything to us, she finally excused herself to call the company while my mother and I were discussing what we could do on such short notice. The woman came back after about 15 minutes and told us that they would still have enough dye to cut the last 2 dresses, but in order to get them there in time they would have to charge $25 in a rush fee for each of the dresses. Thankfully, they ended up paying for the rush fee as it was not an error on our part (as I had thankfully documented when I ordered the girls dresses). I had also asked them to call me once the girls dresses were in, but did not receive any calls, and had to eventually contact them again in order to get them. Needless to say, it was an extremely uncomfortable and not very professional experience and with so many aspects of a wedding to plan, this was really the only area where I had a huge headache trying to sort out what should have been relatively easy. I was happy I ordered MY dress from somewhere else! -
Quality of service
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Elizabeth Sent on 07/19/20181.9 out of 5 rating1.9
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I got my dress there for a great deal and with great help from the employees. When I went to get my dress fitting, I had a horrible experience! At the final fitting, the dress was not completely altered. They still had to add things to the dress and "clean it up". When I picked up the dress 1 week before the wedding, the added piece looked horrible and there were still strings hanging off the dress that needed to be cut. The staff was very rude and said that there was nothing they could do. The lady that altered it was off and they said she would call me back. I called 1 week after the wedding because I still hadn't heard from her. At that time, she still wouldn't talk to me to explain why the dress was not complete when I picked it up. The staff was rude and said, "that's just how it is." I would NOT recommend this place and wish I would have known NOT to get my dress altered here. I had to take the dress somewhere else to finish the alterations; complete the added piece and take the dress in at the shoulders so it would lay flat. The alteration lady said they couldn't alter the top of the dress so it never got done yet a different seamstress did the alterations correctly. -
Quality of service
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Jessica Sent on 07/10/20160.6 out of 5 rating0.6
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Quality of service 0.5 out of 5 rating0.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 1 out of 5 rating1.0
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Flexibility 0.5 out of 5 rating0.5
DO NOT GO HERE! Rhonda was a nightmare. My dress arrived late, with an uneven hem, threads showing, a snag with a run, and I'd gone with THEIR advice and ordered a size larger than I'd tried on and it was a size too big, so I had to pay for them to alter it down to the original size I'd planned on ordering. When I ordered my veil, they ordered it incorrectly and then said they didn't order it wrong, all the rhinestones fell off the sample (and yet they didn't mention that before ordering?). Rhonda was rude, unprofessional, unhelpful, and I would not recommend Bridal Elegance to anyone. -
Quality of service
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User2253495 Sent on 05/29/2015
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
My experience started off really well. I tried on a few dresses and the woman I was working with pulled out a different dress for me to try on. I wasn't sure if I would like it since it was a strapless but I fell in love! After buying the dress off the rack, I had to wait a few months before starting my fittings. When I bought the dress, I was told a price for my alterations which I thought was amazing!
When I came in for my first fitting, it was crazy busy and I wasn't told a quote for my alterations, nor was I told I needed to pay up front for the work to be done. I waited over a month without ever hearing from anyone, so I called in and was told that normally they don't cut into the dress without being paid first. I told them I wasn't made aware of this but would pay when I came in for my second fitting, which they didn't want to schedule until after I paid. I convinced them to schedule it so I didn't have to make two trips.
When I finally got in, the price for my alterations was WAY MORE than I was told from day one and I just wish I had been made aware of this from the beginning. I felt lied to and the amount of miscommunication going on over there makes me regret having them do my alterations at all. If I had known from the beginning what I know now, I would have just bought my dress and gone elsewhere.
*UPDATE*
Once I finally got my dress, I quickly went home to try it on to make sure it was OK since they didn't want me to try it on a final time at the store and I discovered that the buttons along the back were so loose, they were going to fall off! One of them actually did as my friend and I inspected it! We had to super glue them on! Also, my straps that I wanted made from lace looked like they literally only spent 5 minutes on them. Uneven in every sense of the word. I would think customer service would have been more priority after the issue before but apparently not. Needless to say, I would never recommend. -
Quality of service
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