Boulder Bridal Reviews
Reviews
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4.1 out of 5 rating
4.1
Good
30 reviews
Recommended by 82% of couples
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Quality of service 4.1 out of 5 rating4.1
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Average response time 4.2 out of 5 rating4.2
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Professionalism 4.1 out of 5 rating4.1
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Value 4 out of 5 rating4.0
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Flexibility 4.2 out of 5 rating4.2
+5
User photos
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Michele Sent on 05/12/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dress of my dreams
I met Daize at the Boulder Wedding Showcase in January of 2025, over a year before my April 2026 wedding. I knew it was probably too early to go dress shopping, but she invited me to come into Boulder Bridal and just look around. No pressure, no expectations.
That first appointment I came alone, and I struggled to find anything I connected with. Then Daize pulled a dress and everything changed. It was perfect. It was unique. It was completely me. And even though I walked in by myself, I never once felt alone because of the way Daize showed up for me.
I never felt the need to visit another salon. I was one and done, because Boulder Bridal is calm, quiet, and never overwhelming, and Daize made the whole process feel personal from the very start.
A few months after I said yes to my dress, my mom and sister were in town and we went back to Boulder Bridal so Daize could help recreate the whole experience for them. She did it without hesitation and made that moment just as special as the first one.
The hardest part of the entire experience was waiting over a year to actually wear my dress! On my wedding day, my dress was absolutely perfect for the venue and the look and feel I had always envisioned. I looked amazing and more importantly, I felt amazing. -
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Mary Sent on 05/07/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience, affordable dresses, great service
I tried 3 other bridal shops before Boulder Bridal, and it was a night and day experience. Nina and Nadine were so friendly and immediately understood my style. Unlike some stores where you're not allowed to look through the dresses yourself, Boulder Bridal is much more relaxed. They help point you in the direction of dresses they think you'll like, but they also let you just take your time and browse. They made the entire process fun, like you hope it would be, and very stress free. I had assumed a store in Boulder would be pricey, but they actually had a lot of selection in my low-budget price range. I didn't need many alterations, but Nadine did an amazing job, especially with the bustle. I have seen many an ugly/awkward bustle, and somehow Nadine made my dress look just as beautiful when the train was up. Nina and Nadine were also just lovely people that I really enjoyed working with, and they communicated with me throughout the entire process. Even if you're in Denver like me, it's worth the trip up to Boulder for this shop! -
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Christina Sent on 05/14/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boulder Bridal did alterations for my Wedding dress used on March 25th 2017. The team was very professional from the first meeting to the final dress fitting. They were flexible with a payment plan and spent extra time to sit and answer any questions regarding what is needed for the dress to fit perfectly. They were able to work with my limited time in the area to schedule fittings and since I am from out of state, it meant a lot that I could trust them to do a thorough job & ensure that the dress would look its best. If anything was slightly off, Rebecca worked diligently to fix the issue and made sure to communicate via text. I feel so blessed that I got to work with this wonderful team of ladies and recommend them for all wedding dress needs in the area. -
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Jessica Sent on 01/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone at Boulder Bridal was a joy to work with from start to finish. I found a Maggie Sottero dress that I loved at another store but decided to think about it. I then went to Boulder Bridal and saw that same dress. I fell in love all over again, and Nadine matched the price from the other store. Nadine and her team were so attentive, kind, and wonderful every time I went in for fittings. Although the alterations were pricy given the intricate lace detail on my dress, it was well worth it. The dress fit me beautifully. I could not have been happier with it! -
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Morgan Sent on 10/29/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boulder Bridal saved my wedding. Due to circumstances out of my control, I found out three days before my wedding that I did not have a wedding dress. I walked into their salon two days before my wedding, without an appointment, and explained everything to Rebecca. She immediately pulled me back into the salon, grabbed Nadine (the owner) and they both started putting me into dresses. They were so kind and helpful, and the dresses they found suited me perfectly. The third one was the one, and literally as soon as I said "this is the one, but could we make it less poofy?" they were seam ripping out tulle, while I was standing in the dress! They started sewing it the same day, while I was there, and by the next day I had the perfect dress. I could not have been helped by a better team of people. They made sure that my dress was exactly what I wanted, even with the time crunch. I can only imagine the magic these ladies could work on a full time frame. -
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User1692454 Sent on 07/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sarah was so fun and lighthearted to work with, and she really knew her business. She was professional and trustworthy. It was a great experience to work with her, and my dress was incredible :) -
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C Sent on 06/24/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter found a wedding dress that she really liked but the top was not right for her beach wedding. She wanted straps instead of the cap sleeves and a scoop back instead of the keyhole back that came on the Maggie Soterro gown. We can't say enough about the amazing way Nadine transformed the top and back of her dress. She hand stitched the eyelash lace onto the straps and scoop back to look as if it was originally done that way. The dress turned out beautiful. Lauren had to trust Nadine to recreate the top of the dress to her vision and she could not have been happier. She received so many compliments on her dress. If Nadine says she can do something for you she will follow through. Thank you again Nadine -
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Jessica Sent on 06/16/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone was so helpful and nice here! Loved the wedding dress I got here. They really worked with you, and did alterations in a timely manner. Would definitely recommend! -
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Lexi Sent on 05/29/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the most wonderful experience picking out my dress! They provide couches so the people you bring are comfy as you try on dresses. They went out and bought my group a bottle of champagne to celebrate- it truly made it extra special! -
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User1376007 Sent on 10/12/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am SO, so, SOOO glad I got my dress from Boulder Bridal. The owner, Nadine, and the 2 girls that work there are extremely friendly, helpful, and knowledgeable seamstresses.
I had a rather unique experience because I was 4 months pregnant w/my first child when I went to try on dresses, and was supposed to have my baby 3 months before the wedding. Nadine and the other associates helped me find a couple of beautiful dresses in store that fit perfectly off-the rack, and they were extremely knowledgeable about how to adjust the dresses for breastfeeding and were very supportive in helping me figure out what size would be reasonable to expect to get back down to after having the baby. This was quite a contrast to other bridal stores where I was treated rudely for being pregnant and couldn't get any answers about how to adjust the dress for a post-pregnancy body.
Long story, but I ended up having my son prematurely and he passed away shortly after birth. So, I ended up being much skinner than I expected, not breastfeeding, and of course still trying to cope with his death--all this, when I went for my final fitting. I knew it would be emotional and stressful and that the dress that I bought would need lots of adjustments, which would make me think about missing my son. But Boulder Bridal helped me through this experience--I contacted Nadine to explain the situation, so she allowed me to come in for the final fitting on a day when the store was closed! Yes, her associate (I think her name was Sarah?), came in on her day off to help me through this emotional experience and get my dress fitting done, and it made such a huge difference.
Boulder Bridal might have been a *tad* more expensive than another store, but to me it was well worth it for their knowledge and their compassion. Not to mention, MY DRESS WAS ABSOLUTELY STUNNING!!! Everyone loved it! I wouldn't go anywhere else! -
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User1237820 Sent on 06/10/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nadine was wonderful! She gave me a very personal experience, and didn't pressure me to make a sale. She gave me honest and informative opinions, and made sure that I was 100% happy with the dress I picked. I recommend her to everyone. Her place is well worth the trip! -
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User914008 Sent on 08/27/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service. Reminders for fittings were helpful and appreciated. Beautiful new and spacious shop. The bustle on the wedding dress was a big challenge, but there were no shortcuts taken and it was done beautifully. Personal service and reasonable prices. A great alternative to the chain stores, -
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Katie Sent on 01/13/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After describing the simple dress I was looking for and not able to find anywhere, Nadine declared it would be an easy dress and offered to make it for me. Well, it didn't turn out to be easy, but week after week I went back for fittings so Nadine could get things just right. She probably remade the bodice 3 or 4 times to get it perfect and was always making sure it was exactly the way I wanted. For the amount of work she put into it, I would have expected her to charge twice as much. I am so pleased with the dress she created and its fun to know I have a one of a kind. -
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Jessica Sent on 09/12/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nadine was a big help. I live in North Carolina but tried on dresses in her shop when I was in Boulder visting my brother. When I decided to buy my dress, I called her. She was selling it cheaper than the store near me in NC, plus I could purchase it without sales tax and with free shipping. It arrived a few months later in perfect condition.
Also, I was unsure what size to order. I thought I should order an 8 to be safe, but after hearing my measurements, Nadine told me to go with a 6, even though I was nervous that it would not fit. She was right! The 6 was great and the 8 would have been enormous. -
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Irina Sent on 06/21/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It's a fantastic place to buy a dress! They actually help you to pick one without telling it looks great for absolutely everything and they don't try to sell you something that's out of your budget. Emily did a great job helping me to figure that out. Nadine is very professional and she did an amazing job on adjusting my dress, especially given the time constraint (2 weeks before the wedding). I went to one other salon as well and was amazed at the difference of service an the way people treat you. I will definitely recommend this place to anyone looking for their dream dress! -
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Allory Sent on 10/26/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Boulder Bridal are all very helpful and make you feel like you are their only customer. I bought my dress about a month before the wedding and Nadine worked hard to make sure everything was ready and perfect. -
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Holly Sent on 10/24/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you Nadine for your WONDERFUL service!! Our wedding day was so special and your advice about my dress was perfect - it fit like a glove! Thank you so very much!!! :) -
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Danielle Sent on 08/08/20085 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nadine is the best! Her shop is small and filled with beautiful gowns - a true boutique experience with outstanding prices. My grandparents owned a women's dress shop in NY and this is the closest thing I have found out here with that level of personalized service. Attention is focused on you and you are made to feel very special - not just like another one of the 500 brides pushing and shoving their way around those chain bridal shops. Nadine's craftsmanship is excellent. She put some custom bustling in my dress to make it a-symmetrical and created a hairpiece and veil for me. I felt like a was wearing couture fashion, but did so without the couture price tag. Highly recommended! -
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User1941495 Sent on 11/26/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I LOVED my dress from Boulder Bridal. Nadine was amazing in helping us to alter the dress to match my vision! I would highly recommend Boulder Bridal, they were wonderful to work with. -
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Melany Sent on 03/30/20134.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I LOVE LOVE LOVE Nadine! She knew what I wanted more than myself! Very clean, and calm! Not trashy like some of the chains I went to. -
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Knud Sent on 08/09/20114.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Nadine and Emily at Boulder Bridal were wonderful-- kind, helpful and supportive. They went out of their way to try to trade bodices and skirts for me. Boulder Bridal sure isn't the cheapest, but it's excellent quality-- both the dress and the customer service. -
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User1190083 Sent on 03/20/20134.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I ended up at Boulder Bridal after a few unsuccessful trips to other stores in the area. I'm not a big shopper in general, and I was starting to get discouraged, but I ended up finding my dress here. The store is welcoming and I felt like the women there all listened to my concerns, and were willing to work with me to find and fit the perfect dress. After ordering, I lost about 10 pounds, and when I went for my first fitting, the dress was way too big. The bodice needed to be taken in (a lot), and my bustle was very complicated. My alterations ended up being a much harder process than I was anticipating, and (not surprisingly) much more expensive than I was expecting. In the end, though, my dress was lovely, and the service at Boulder Bridal was better than I received at other salons.
P.S. I learned the hard way that what you wear under the dress plays a huge part in how the dress looks on you. Make sure you find the bra/corset you're going to wear as soon as possible, and bring it to all of your fittings. -
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Nicole Sent on 06/05/20114.2 out of 5 rating4.2
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Quality of service 4 out of 5 rating4.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I had to order a bridesmaid dress for a wedding I was in and I ordered my bridesmaid dresses here as well. My biggest complaint all dresses that were ordered were at least 1 size some were up to 2 or 3 sizes too big. I don't know if it happened to be those particular designers or if Boulder Bridal wants to make additional sales on alterations. They ordered the dress quickly and called as soon as they came in, so I am happy with that. One thing was that all my girls were charged shipping, but I had to pick the dresses up from the shop, so if I were thinking I would argue that that is not a fair charge. -
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Liz Sent on 05/28/20103.5 out of 5 rating3.5
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3.5 out of 5 rating3.5
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Value 2.5 out of 5 rating2.5
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Flexibility 4 out of 5 rating4.0
A bit of a mixed review here- To be honest, there are not many options in this category convenient to Boulder, so I am not sure how much that affects things- In general, my dress alterations were handled well, and quickly but I was not happy with the finer detail on some of the sewing which I believe could have been a bit more meticulous. Nadine was professional and helpful to work with and I didn't have a bad experience, I just think that for the price you expect perfection. -
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User923662 Sent on 09/05/20122.1 out of 5 rating2.1
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Quality of service 2 out of 5 rating2.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1.5 out of 5 rating1.5
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Value 1 out of 5 rating1.0
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Flexibility 3 out of 5 rating3.0
The people here were very nice, and I loved my dress that I purchased. However, DO NOT have them do alterations!!!!!! It was almost $500 to hem my dress and add a strap (that a child could have pieced together more professionally), not to mention my mom had to RE-HEM my maid of honor's dress the night before my wedding so she could move without a "wardrobe malfunction". She and another bridesmaid had their alterations done here and both of them were hemmed completely uneven. The back of each dress was a good 2 inches shorter than the front! They knew it was messed up, but still charged them for the hemming. Luckily, my other three bridesmaids had their alterations done elsewhere, so their dresses looked great. I was happy with my dress, but super bummed two of my best friends were uncomfortable during my wedding. Very disappointed. -
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User2590251 Sent on 02/16/20161.4 out of 5 rating1.4
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1.5 out of 5 rating1.5
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Value 0.5 out of 5 rating0.5
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Flexibility 1 out of 5 rating1.0
I was extremely disappointed. Their prices are a little over the top. They told me that they priced matched, until they heard the price of the exact same dress (they tried to tell me the other had to be a knockoff, when it definitely is not) for significantly less. If I didn't have to (request of the bride) purchase my dress there, I never would have. The girl Katie that had helped was super nice. But when she put Nadine on the phone, that is when the service plummeted. As someone who will be getting married this year, I will not be looking for my dress there, nor will I be sending my bridesmaids there. -
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Jeff Sent on 09/03/20151.1 out of 5 rating1.1
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Quality of service 0.5 out of 5 rating0.5
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Average response time 2 out of 5 rating2.0
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Professionalism 0.5 out of 5 rating0.5
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Value 0.5 out of 5 rating0.5
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Flexibility 2 out of 5 rating2.0
I purchased my dress off the rack from another store. It was 2 sizes too big, but several people had recommended Nadine at Boulder Bridal, and assured me that she could take care of it. They all noted how attentive she was to each customer, and what a wonderful, personalized experience they had. She had even gone to the small details of adding a blue bustle on all of their dresses. My experience didn’t live up to par. Of the 3 times I visited the store, Nadine was only there once, and she only interacted with me for 20 minutes. My dress was still too big, even after expressing concern at multiple appointments - so big that when we tried to stuff my bra to make it fit better, the cutlets wouldn't even stay. And it's visibly too big in all the pictures I have received. Furthermore, Nadine quoted me $300 for alterations, and $150 for dry cleaning. My bill came back at $600. All in all, my day was beautiful, and the photographer is able to photoshop my photos so the dress doesn’t look so big, but I would not recommend this experience to anyone. This caused more stress and heartache than any other planning piece of the entire wedding. -
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Correen Sent on 07/06/20241 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Owner is one of the worst people in business
I am writing to express my deep disappointment with my recent experience at Boulder Bridal. I had high hopes of finding the perfect wedding dress, but unfortunately, my visit turned into a nightmare due to the unprofessional behavior of the owner and the subpar quality of the merchandise.
The treatment I received from the owner was unacceptable. She was extremely rude during our interactions, including hanging up on me during phone calls. This behavior was beyond disrespectful and unbecoming of a business owner. Furthermore, the dress I purchased, which cost $2200, turned out to be the wrong size and of poor quality. It is evident that the staff lacks the necessary skills to provide competent service and properly assemble a dress of such significance.
I strongly advise others to avoid Boulder Bridal and seek a more reputable establishment where they will be treated with respect and receive high-quality service for such an important purchase. I hope that my experience will prompt necessary improvements within your organization.
”Watters” is in Texas , you can order the dress directly-
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+3 photos
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Ashley Sent on 06/30/20221 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Buyer Beware
Buying my wedding dress from Boulder Bridal has been a truly awful experience that I would never wish on anyone. I purchased the Maggie Sottero Arleigh gown from Nina Dong at Boulder Bridal. Based on her suggestion and “expertise” we ordered a size 0. She went over sizing with me and pointed to the 0 many times saying this would be the size for you. I asked her if I would still have mobility, move my arms up and down, sit, dance etc. She said “yes absolutely”.
Fast forward to my dress arriving in the mail - I live out of state so it was mailed directly to me
When it arrived I was horrified when I could barely get it on! I was confused thinking I had missed a zipper or something. That wasn't it. I have not changed in size or weight. The dress is much too small in many areas. We cannot even get the buttons to close on my back. It’s not just a tight fit, it’s the completely wrong size. If I bent over or raised my arms I would risk busting out the seams. I understand that wedding dresses need alterations and expected it. However, this dress is too far from the correct size for normal alterations. When I brought this to Nina's attention for help with this issue, all I got was push back from her and no assistance to resolve the problem. I was shocked, I couldn’t believe she dropped me like a hot potato. I had just spent thousands of dollars purchasing the dress from her and now she can’t even be bothered to help me? We consulted a friend in the bridal industry and asked her to help talk to Nina at Boulder Bridal hoping we could get some resolution. Our friend stated that Boulder Bridal had to take some responsibility and convinced Nina to meet, finally. She told me to bring the dress to her shop - which I had to travel out of state to do. I arrived at the studio at my appointment time
and found out she wasn’t even there. Her employees had to call her in even though we had already discussed the appointment day and time. After waiting for her to arrive we had the opportunity to finally discuss this issue. After speaking with the Boulder Bridal seamstress, she confirmed that the dress was too small, she couldn’t even get it closed. Most of the buttons on the back/shoulder were unable to close.
I was appalled at her two suggestions after seeing me in this incorrectly measured dress. Her first suggestion was to rip the entire dress apart to be remade into an entirely different design. Since this dress fabric isn’t available anymore we would have to piece it together with whatever we could find that was a “close enough” match. This would cost me an unreasonable alteration expense to make one dress into a completely different design. I don’t want a patch work dress with 4 different fabrics and unsightly seams. That makes no sense. I also don’t want my dress to be a different design, I picked the dress I picked for a reason. If you have to take the entire dress apart and change the fundamental design just to make it fit because you ordered or measured incorrectly it shouldn’t be solely my responsibility to fix. Her second suggestion was to sell the dress for me on consignment with Boulder Bridal keeping 40%. In addition, the dress would be discounted and sold at a lower price than I paid. So she wants to make even more money off of my distress and HER MISTAKE?? This doesn’t seem ethical to me.
The level of emotional and financial stress this bridal shop has put me through is absolutely appalling and unacceptable.
During a time that is supposed to be filled with joy and excitement has turned into a stressful nightmare. I am looking forward to marrying my partner but this has entirely tainted my bridal experience. I do not feel I shouldn’t even have to look for another dress. Nina Dong has stated that she will not help remedy our issue. Her offers to resolve this are in no way reasonable or acceptable. I put my faith and complete trust in Nina’s “expertise” that she should know and understand her products and how they fit. That’s why we go to bridal shops for measurements, their expertise, and advice. DO NOT buy your wedding gown from Boulder Bridal because you may end up in a similar predicament. Without an acceptable resolution in sight and a 2022 wedding date approaching quickly, I am out two thousand dollars and have a dress that I simply can't wear. -
Quality of service
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Brad Sent on 06/01/20150.3 out of 5 rating0.3
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 1.5 out of 5 rating1.5
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Flexibility 0 out of 5 rating0.0
Beware..... Do not do business with Boulder bridal. Not even listed with BBB. At first all was good then once they have your money look out and good luck! If you do business with them make sure everything is written down and sign by the owner and only the owner! Then she probably still not honor it! -
Quality of service
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