Blue Daphne Reviews

Reviews

• Katie Sent on 07/21/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Jennifer, Anna and the team at Blue Daphne are nothing short of incredible. Our wedding was absolutely perfect from beginning to end and I owe so much of it to these ladies! Jennifer is such a pro & helped me immensely with every detail - big and small! Whether it was creating the most beautiful floral arrangements I have ever seen, fixing my bustle when we got too low on the dance floor, or keeping the complicated logistics straight and running smoothly, she was there. My guests loved her just as much as I do. I was 100% worry free on my wedding day and I knew the event would be perfect because I had this team in my corner. And it was!!! Best wedding I've been to hands down ;) wish I could do it again (same groom obviously haha!)

  Jennifer, Anna and the team at Blue Daphne are nothing short of incredible. Our wedding was absolutely perfect from beginning to end and I owe so much of it to these ladies! Jennifer is such a pro & helped me immensely with every detail - big and small! Whether it was creating the most beautiful floral arrangements I have ever seen, fixing my bustle when we got too low on the dance floor, or keeping the complicated logistics straight and running smoothly, she was there. My guests loved her just as much as I do. I was 100% worry free on my wedding day and I knew the event would be perfect because I had this team in my corner. And it was!!! Best wedding I've been to hands down ;) wish I could do it again (same groom obviously haha!)
• 
  User1216422 Sent on 06/26/2013
  4.7 out of 5 rating

  4.7
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.5 out of 5 rating
    4.5

  Jennifer and her team made my wedding the amazing event that it was. I hired Something Blue, Weddings by Hand, as a day-of service after my fiance and I met with Jennifer briefly. She worked around my schedule to meet and gave us such great advice upon our first meeting. It was also extremely affordable!
  
  I was so impressed with how professional, timely and efficient the team was. They made every detail come true, from coordinating the vendors, recognizing my style and vision, and timing everything to perfection, while I was able to relax and enjoy the day, knowing that all the little things would get done.
  
  Thank you Jennifer and team for making my wedding dreams come true!

  Jennifer and her team made my wedding the amazing event that it was. I hired Something Blue, Weddings by Hand, as a day-of service after my fiance and I met with Jennifer briefly. She worked around my schedule to meet and gave us such great advice upon our first meeting. It was also extremely affordable!
  
  I was so impressed with how professional, timely and efficient the team was. They made every detail come true, from coordinating the vendors, recognizing my style and vision, and timing everything to perfection, while I was able to relax and enjoy the day, knowing that all the little things would get done.
  
  Thank you Jennifer and team for making my wedding dreams come true!
• 
  User2355494 Sent on 10/07/2015
  3.7 out of 5 rating

  3.7
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    3.5 out of 5 rating
    3.5
  • Flexibility
    3.5 out of 5 rating
    3.5

  Jennifer was great helping me figure out a day-of coordination and floral package within my budget, and she put up with tons of long-winded indecisive emails from me and was a great help. On the day-of she was really helpful in adding little touches to the ceremony that really made it lovely. In terms of coordination, I'm not sure if my expectations were too high for one person, or our wedding was just too disorganized to begin with (we did tons of DIY stuff, with varied levels of completion) - I think I expected more in terms of keeping things running smoothly. There was a shuttle issue that was out of her control but that she helped try to figure out, and that ended up shifting our timeline. But unfortunately even when we were ready to go, she didn't alert the musicians, and so we didn't actually walk out to the processional song we planned. It all ended up fine, but I'm not sure about the value for the money on the coordination side. But again, that could have partly been our own disorganization and just too much for one person to fix. On the floral side, however, she KICKED ASS - I was so completely in love with my flowers, and got so many compliments on them, and the price was very reasonable - I was completely over the moon. They were absolutely beautiful! I wanted a very specific look and she not only nailed it but even exceeded my already high expectations. She has an amazing eye - very very talented lady, and super sweet as well.

  Jennifer was great helping me figure out a day-of coordination and floral package within my budget, and she put up with tons of long-winded indecisive emails from me and was a great help. On the day-of she was really helpful in adding little touches to the ceremony that really made it lovely. In terms of coordination, I'm not sure if my expectations were too high for one person, or our wedding was just too disorganized to begin with (we did tons of DIY stuff, with varied levels of completion) - I think I expected more in terms of keeping things running smoothly. There was a shuttle issue that was out of her control but that she helped try to figure out, and that ended up shifting our timeline. But unfortunately even when we were ready to go, she didn't alert the musicians, and so we didn't actually walk out to the processional song we planned. It all ended up fine, but I'm not sure about the value for the money on the coordination side. But again, that could have partly been our own disorganization and just too much for one person to fix. On the floral side, however, she KICKED ASS - I was so completely in love with my flowers, and got so many compliments on them, and the price was very reasonable - I was completely over the moon. They were absolutely beautiful! I wanted a very specific look and she not only nailed it but even exceeded my already high expectations. She has an amazing eye - very very talented lady, and super sweet as well.
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• Jenna M. Sent on 08/30/2019
  2.6 out of 5 rating

  2.6
  • Quality of service
    4.0 out of 5 rating
    4.0
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    1.0 out of 5 rating
    1.0
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    2.0 out of 5 rating
    2.0
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0

  VERY bumpy start, but worked out in the end

  We had Blue Daphne as our Month of Coordinator for our wedding at the Berkeley City Club this past June. We booked them over a year in advance and were super excited to work with them since they were super communicative and responsive in all of our e-mails and calls leading up to us booking. We were also excited because Blue Daphne also offers wedding flowers, so we figured it would be great to work with the same person for both to keep things easy and one less vendor to have to find.
  
  Once we booked with Blue Daphne, all of that changed. Part of the package we selected was that even though we were only "month of" the team at Blue Daphne would still be available for any questions we had throughout the year + till our wedding and would also do an initial consultation to help us get the ball rolling on planning. We waited a few months and still hadn't heard anything about getting our consultation going, so I decided to reach out to follow up. It took 4 weeks and 5 e-mails to get a 2 sentence response, which they never followed up on and then radio silence from them for 2 months. As a vendor who is coordinating your wedding and their job is all about communicating with vendors and being organized, this was unacceptable to me.
  
  We finally got on the phone with them after sending another few e-mails and expressed our concerns. They apologized and got us set up with a new coordinator that they were bringing on to the team - Kirin.
  
  Kirin ended up being an amazing coordinator and once we were connected with her everything fell into place. She helped answer all our questions, worked with all of vendors, and made sure that our wedding day went as smoothly as possible for us and that we didn't have to think about anything that day and just got to enjoy it. We're so glad Kirin stepped in to change our experience working with Blue Daphne.

  We had Blue Daphne as our Month of Coordinator for our wedding at the Berkeley City Club this past June. We booked them over a year in advance and were super excited to work with them since they were super communicative and responsive in all of our e-mails and calls leading up to us booking. We were also excited because Blue Daphne also offers wedding flowers, so we figured it would be great to work with the same person for both to keep things easy and one less vendor to have to find.
  
  Once we booked with Blue Daphne, all of that changed. Part of the package we selected was that even though we were only "month of" the team at Blue Daphne would still be available for any questions we had throughout the year + till our wedding and would also do an initial consultation to help us get the ball rolling on planning. We waited a few months and still hadn't heard anything about getting our consultation going, so I decided to reach out to follow up. It took 4 weeks and 5 e-mails to get a 2 sentence response, which they never followed up on and then radio silence from them for 2 months. As a vendor who is coordinating your wedding and their job is all about communicating with vendors and being organized, this was unacceptable to me.
  
  We finally got on the phone with them after sending another few e-mails and expressed our concerns. They apologized and got us set up with a new coordinator that they were bringing on to the team - Kirin.
  
  Kirin ended up being an amazing coordinator and once we were connected with her everything fell into place. She helped answer all our questions, worked with all of vendors, and made sure that our wedding day went as smoothly as possible for us and that we didn't have to think about anything that day and just got to enjoy it. We're so glad Kirin stepped in to change our experience working with Blue Daphne.
• Ana M. Sent on 06/15/2019
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Poor Planning; Unknown Floral Design but probably ok

  Blue Daphne or Something Blue (the name of the service/company has changed), was a service one of my closest friends hired for her wedding planning, and briefly considered her floral design services, but decided to source her own florals from the SF Flower Market. Too many things went wrong to enumerate, and the reason I am writing this review and not my friend is because she just wants to move on from the bad memory of the experience and doesn't want to waste time reliving the negative experience. I, however, think that 1) it would be helpful and educational for the vendor to learn from her mistakes and 2) let others considering her competitively priced services and beautiful floral design aesthetic to understand what they are getting themselves into as far as a working relationship and to really consider whether or not the services being offered have truly improved since 2018 or not.
  
  So, to help guide this review, let me tell you what I expect from a wedding planner vendor. I expect a person who is connected with and is knowledgeable of other wedding vendors with various aesthetics and who will work with the project timeline, who keeps a calendar, calendar reminders for each of the events she is project managing for the year, who maintains ahead of deadlines, task-manages different aspects of the event, maintains a punch-list for the month before the event, the week before the event, and the day of the event, maintains a contact list and a guest list, and generally stays ahead of schedule and arrives appropriately dressed for each agreed-upon event or meeting with the client and/or bridal party event. To do this well, you have to be organized on a daily basis, since if you only focus on the event for the coming Saturday the week before every event, you will neglect all the other Saturdays of this year (1 event out of 51 possible Saturday events). This is to say nothing of the busy summer months when you might have 3 events in one weekend. Organization on a daily basis is paramount for the success of this style of business. Without it, there is no point in paying for this type of service, since we can all do a poor job of planning and negotiating with vendors ourselves for $0.00.
  
  Jennifer, unfortunately, did not honor her contract, was unprofessional, lacked any and all attention to detail, and did not plan a single aspect of my friend's wedding event.
  
  Breaches of Contract: the package (no longer one that she offers) that my friend purchased included full Administrative, Planning & Coordination, and Rehearsal, Ceremony & Reception Coordination. Per the contract, this meant that she would organize all of the vendors, coordinate getting invitations and the guest list organized, and plan the rehearsal, ceremony and reception. This included setup and breakdown of the reception, a monthly check-in on the project timeline, a punchlist of what was on the horizon to complete before the next check-in. She did not check in on a monthly basis, routinely ignored emails, offered to do her job for an "add-on package" fee, she initially said that the venue was too far to attend because of a conflicting event she organized after she signed the contract, she did not attend the rehearsal, she did not organize, contact, recommend, or have a price lists any vendors, she did not help organize the guest list, did not create an excel spreadsheet mail merge for label printing of save-the-date postcards, she did not organize hair or makeup, or have recommendations for the cake or catering, she did not have a punch list for the rehearsal or the day of the wedding, she did not introduce herself to the bridesmaids who were doing most of the work that she was contracted to do, and this meant that nobody who needed to interface with her knew who she was. She was sullen and uninviting on the day of the wedding.
  
  Lack of Professionalism: This is most evident in the emails after she was paid. It was as if she had forgotten all about the project and couldn't be bothered to respond or show up. The whole engagement seemed like a burden she would rather avoid.
  
  Lack of Attention to Detail: she failed to do even some of the few tasks she was given on the day of the wedding to do: for example, to lay out the printed menus on the plates of each guest at the reception
  
  Disorganization: Inability to complete tasks within the promised time period, inability to estimate costs accurately resulting in her changing her fees midway. Constantly expressing that she was busy with a different event, thereby giving the impression that your money wasn't good enough for her. This felt insulting and probably wasn't the impression she wanted to give, but that's what an excuse sounds like when you have a contract to perform.
  
  She never offered a discount for not delivering. With 12 months and a budget, my friend did not get the services she contracted her for.
  
  Neither my friend nor I can comment on the floral design services.

  Blue Daphne or Something Blue (the name of the service/company has changed), was a service one of my closest friends hired for her wedding planning, and briefly considered her floral design services, but decided to source her own florals from the SF Flower Market. Too many things went wrong to enumerate, and the reason I am writing this review and not my friend is because she just wants to move on from the bad memory of the experience and doesn't want to waste time reliving the negative experience. I, however, think that 1) it would be helpful and educational for the vendor to learn from her mistakes and 2) let others considering her competitively priced services and beautiful floral design aesthetic to understand what they are getting themselves into as far as a working relationship and to really consider whether or not the services being offered have truly improved since 2018 or not.
  
  So, to help guide this review, let me tell you what I expect from a wedding planner vendor. I expect a person who is connected with and is knowledgeable of other wedding vendors with various aesthetics and who will work with the project timeline, who keeps a calendar, calendar reminders for each of the events she is project managing for the year, who maintains ahead of deadlines, task-manages different aspects of the event, maintains a punch-list for the month before the event, the week before the event, and the day of the event, maintains a contact list and a guest list, and generally stays ahead of schedule and arrives appropriately dressed for each agreed-upon event or meeting with the client and/or bridal party event. To do this well, you have to be organized on a daily basis, since if you only focus on the event for the coming Saturday the week before every event, you will neglect all the other Saturdays of this year (1 event out of 51 possible Saturday events). This is to say nothing of the busy summer months when you might have 3 events in one weekend. Organization on a daily basis is paramount for the success of this style of business. Without it, there is no point in paying for this type of service, since we can all do a poor job of planning and negotiating with vendors ourselves for $0.00.
  
  Jennifer, unfortunately, did not honor her contract, was unprofessional, lacked any and all attention to detail, and did not plan a single aspect of my friend's wedding event.
  
  Breaches of Contract: the package (no longer one that she offers) that my friend purchased included full Administrative, Planning & Coordination, and Rehearsal, Ceremony & Reception Coordination. Per the contract, this meant that she would organize all of the vendors, coordinate getting invitations and the guest list organized, and plan the rehearsal, ceremony and reception. This included setup and breakdown of the reception, a monthly check-in on the project timeline, a punchlist of what was on the horizon to complete before the next check-in. She did not check in on a monthly basis, routinely ignored emails, offered to do her job for an "add-on package" fee, she initially said that the venue was too far to attend because of a conflicting event she organized after she signed the contract, she did not attend the rehearsal, she did not organize, contact, recommend, or have a price lists any vendors, she did not help organize the guest list, did not create an excel spreadsheet mail merge for label printing of save-the-date postcards, she did not organize hair or makeup, or have recommendations for the cake or catering, she did not have a punch list for the rehearsal or the day of the wedding, she did not introduce herself to the bridesmaids who were doing most of the work that she was contracted to do, and this meant that nobody who needed to interface with her knew who she was. She was sullen and uninviting on the day of the wedding.
  
  Lack of Professionalism: This is most evident in the emails after she was paid. It was as if she had forgotten all about the project and couldn't be bothered to respond or show up. The whole engagement seemed like a burden she would rather avoid.
  
  Lack of Attention to Detail: she failed to do even some of the few tasks she was given on the day of the wedding to do: for example, to lay out the printed menus on the plates of each guest at the reception
  
  Disorganization: Inability to complete tasks within the promised time period, inability to estimate costs accurately resulting in her changing her fees midway. Constantly expressing that she was busy with a different event, thereby giving the impression that your money wasn't good enough for her. This felt insulting and probably wasn't the impression she wanted to give, but that's what an excuse sounds like when you have a contract to perform.
  
  She never offered a discount for not delivering. With 12 months and a budget, my friend did not get the services she contracted her for.
  
  Neither my friend nor I can comment on the floral design services.
• Kris Sent on 08/27/2015
  0.7 out of 5 rating

  0.7
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    1.0 out of 5 rating
    1.0

  Something Blue Wedding Planning and Design was a huge disappointment. Jennifer was our day/month-of coordinator. She was prompt to respond to a beginning business deal, however after our deposit, questions were ignored for months. Jennifer's assistant finally reached out and apologized as our file had been overlooked, however she then fell off the map as well.
  2 months before our wedding, Jennifer met with us to do a venue walkthrough where she had stated she would need an assistant AND she would need to stay for an extra hour. At this point in time she quoted us an additional $350.00 on top of our quoted price. I then went back to review our contract with Jennifer only to realize that we had no legally binding contract with her. The contract she had sent us was for another couple's wedding one year prior, and in the midst of planning the wedding, we overlooked this. When I brought this to her attention, she apologized, but did nothing to remedy the issue or attempt to send out a legally binding form. When I read the details, I found that in her own contract she states that "the costs of said assistants is included in the contract amount" When I asked why she was charging us extra for an assistant she said that her original pricing stated that we have her for 12 hours, not 10 hours, so she now wouldn't need an assistant. Confusing right?
  On the day of the wedding, we still had no contract with Jennifer, and she showed up 60 minutes late with no call to let us know. Our selected service also included a timeline which Jennifer never produced. My wife had emailed her the night before with simple last minute thoughts (i.e. the coffee pot can go on the cocktail table). The day of our wedding, my wife receives an email in the morning from Jennifer verbatim "I definitely will not have time to accomplish this-not physically possible-I need someone to help me." We heard Jennifer acted very overwhelmed the day of and was unclear on her duties.

  Something Blue Wedding Planning and Design was a huge disappointment. Jennifer was our day/month-of coordinator. She was prompt to respond to a beginning business deal, however after our deposit, questions were ignored for months. Jennifer's assistant finally reached out and apologized as our file had been overlooked, however she then fell off the map as well.
  2 months before our wedding, Jennifer met with us to do a venue walkthrough where she had stated she would need an assistant AND she would need to stay for an extra hour. At this point in time she quoted us an additional $350.00 on top of our quoted price. I then went back to review our contract with Jennifer only to realize that we had no legally binding contract with her. The contract she had sent us was for another couple's wedding one year prior, and in the midst of planning the wedding, we overlooked this. When I brought this to her attention, she apologized, but did nothing to remedy the issue or attempt to send out a legally binding form. When I read the details, I found that in her own contract she states that "the costs of said assistants is included in the contract amount" When I asked why she was charging us extra for an assistant she said that her original pricing stated that we have her for 12 hours, not 10 hours, so she now wouldn't need an assistant. Confusing right?
  On the day of the wedding, we still had no contract with Jennifer, and she showed up 60 minutes late with no call to let us know. Our selected service also included a timeline which Jennifer never produced. My wife had emailed her the night before with simple last minute thoughts (i.e. the coffee pot can go on the cocktail table). The day of our wedding, my wife receives an email in the morning from Jennifer verbatim "I definitely will not have time to accomplish this-not physically possible-I need someone to help me." We heard Jennifer acted very overwhelmed the day of and was unclear on her duties.
• Crissy Sent on 09/18/2018
  0.5 out of 5 rating

  0.5
  • Quality of service
    0.5 out of 5 rating
    0.5
  • Average response time
    0.5 out of 5 rating
    0.5
  • Professionalism
    0.5 out of 5 rating
    0.5
  • Value
    0.5 out of 5 rating
    0.5
  • Flexibility
    0.5 out of 5 rating
    0.5

  Blue Daphne was our worst wedding vendor, and hiring Jennifer & her team for "month-of and day-of coordination" was our biggest regret. Her poor communication, organization & time management skills, and overall attitude during our entire planning process as well as the wedding day were completely not worth what we paid her. Apparently, we had to learn the hard way that you will only get her undivided attention if you book her largest package.
  Our biggest disappointments:
  - She NEVER introduced her assistants to us so we literally met 2 COMPLETE STRANGERS as our "coordinators" during our own wedding reception
  - Her month-of coordination consisted of emailing our timeline to our vendors, which we could have done ourselves.
  - She did not show up to our own wedding rehearsal.
  - She was to meet my husband & his groomsmen at his hotel to help with their boutonnieres before arriving to the church, and she did not show up.
  - She was unprofessionally dressed - canvas overalls, platforms, a baggy cardigan, and her hair was up in a messy bun.
  - She left at the beginning of our reception without saying goodbye & even without introducing her assistants, Stephanie and Taylor, to us.
  - We never were able to do our traditional Filipino money dance, which we had been looking forward to for years, because they were not competent enough to execute the timeline.
  - My sister HANDMADE 185 advice cards for our guests to fill out for Francis and me yet NONE of them were filled out because NOT ONE CARD was even displayed.
  - Stephanie & Taylor WERE SEEN DRINKING ALCOHOL!
  - ALL OF OUR FLOWERS WERE THROWN AWAY.
  *Word of advice: Make sure she does not have a wedding the day after yours.

  Blue Daphne was our worst wedding vendor, and hiring Jennifer & her team for "month-of and day-of coordination" was our biggest regret. Her poor communication, organization & time management skills, and overall attitude during our entire planning process as well as the wedding day were completely not worth what we paid her. Apparently, we had to learn the hard way that you will only get her undivided attention if you book her largest package.
  Our biggest disappointments:
  - She NEVER introduced her assistants to us so we literally met 2 COMPLETE STRANGERS as our "coordinators" during our own wedding reception
  - Her month-of coordination consisted of emailing our timeline to our vendors, which we could have done ourselves.
  - She did not show up to our own wedding rehearsal.
  - She was to meet my husband & his groomsmen at his hotel to help with their boutonnieres before arriving to the church, and she did not show up.
  - She was unprofessionally dressed - canvas overalls, platforms, a baggy cardigan, and her hair was up in a messy bun.
  - She left at the beginning of our reception without saying goodbye & even without introducing her assistants, Stephanie and Taylor, to us.
  - We never were able to do our traditional Filipino money dance, which we had been looking forward to for years, because they were not competent enough to execute the timeline.
  - My sister HANDMADE 185 advice cards for our guests to fill out for Francis and me yet NONE of them were filled out because NOT ONE CARD was even displayed.
  - Stephanie & Taylor WERE SEEN DRINKING ALCOHOL!
  - ALL OF OUR FLOWERS WERE THROWN AWAY.
  *Word of advice: Make sure she does not have a wedding the day after yours.
• Paris Sent on 09/28/2015
  0.2 out of 5 rating

  0.2
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    0.0 out of 5 rating
    0.0
  • Professionalism
    0.0 out of 5 rating
    0.0
  • Value
    0.0 out of 5 rating
    0.0
  • Flexibility
    0.0 out of 5 rating
    0.0

  I originally hired Jennifer, the owner of Something Blue, for a reception and a separate ceremony, then ended up firing her for the ceremony because Jennifer was not professional, detail oriented, and ahead-of-the-ball on every single aspect of the events, as I believe a wedding planner should be.
  The list of things gone wrong is too long to include here, but here are just a few: Mistakes in vendor contracts, failure to respond to inquiries for weeks or even months, failure to provide receipts, inability to complete tasks within the promised time period, frequent typos in communications to me and to vendors, inability to negotiate pricing with vendors, inability to estimate costs accurately, excuses excuses excuses when she could not produce a result, did not listen to my needs and wants, in my opinion looked unprofessional on the day of the event (I do not believe leggings and Toms are appropriate for a wedding).
  Even when I explicitly expressed disappointment with her services and clearly indicated what my expectations were to try to resolve our issues and help her preserve the reputation of her business, she responded that she indeed had failed to estimate timelines accurately, but also with excuses about how busy she was with other events. She never offered to put an assistant or anyone else from her company on my account, nor did she offer a discount for being unable to deliver on her promises. Even with 13 months of time and an abundant budget to plan, I felt she did not act professionally or treat me like a valued client.
  Despite the many issues I had, the flowers and decor that Jennifer and her team provided for the event looked wonderful. The event went off with just a few hitches. My main problem was with the entire planning experience over the course of 13 months, not the event itself.

  I originally hired Jennifer, the owner of Something Blue, for a reception and a separate ceremony, then ended up firing her for the ceremony because Jennifer was not professional, detail oriented, and ahead-of-the-ball on every single aspect of the events, as I believe a wedding planner should be.
  The list of things gone wrong is too long to include here, but here are just a few: Mistakes in vendor contracts, failure to respond to inquiries for weeks or even months, failure to provide receipts, inability to complete tasks within the promised time period, frequent typos in communications to me and to vendors, inability to negotiate pricing with vendors, inability to estimate costs accurately, excuses excuses excuses when she could not produce a result, did not listen to my needs and wants, in my opinion looked unprofessional on the day of the event (I do not believe leggings and Toms are appropriate for a wedding).
  Even when I explicitly expressed disappointment with her services and clearly indicated what my expectations were to try to resolve our issues and help her preserve the reputation of her business, she responded that she indeed had failed to estimate timelines accurately, but also with excuses about how busy she was with other events. She never offered to put an assistant or anyone else from her company on my account, nor did she offer a discount for being unable to deliver on her promises. Even with 13 months of time and an abundant budget to plan, I felt she did not act professionally or treat me like a valued client.
  Despite the many issues I had, the flowers and decor that Jennifer and her team provided for the event looked wonderful. The event went off with just a few hitches. My main problem was with the entire planning experience over the course of 13 months, not the event itself.