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Big Spring Farm Reviews

Big Spring Farm View more information

Reviews

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  • Quality of service
    4.8 out of 5 rating
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Awards

36
WeddingWire Couples' Choice Awards 2023 Winner
WeddingWire Couples' Choice Awards 2018 Winner
Weddingwire
4.7/5 36 reviews
Google
4.8/5 119 reviews
  • J
    Jennifer Sent on 11/22/2024
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    Absolutely amazing outdoor wedding venue!

    My wife and I got married at Big Spring in September and had the most wonderful experience. Buddy, the owner, was incredibly accommodating and extremely communicative, and just so friendly all the time. We first did a virtual tour since we live out of state now, and he brought us all over the property on FaceTime. Then when we came in person, he was just as helpful and answered all of our questions, and made himself available at every turn. Buddy and, for that matter, every single person on the BSF team were absolutely lovely.

    We had a small wedding of 24 people including ourselves and we really wanted a beautiful outdoor venue with a great indoor option as our weather backup plan. And the catch was we didn't want our little wedding to look ridiculously small in what's generally used for bigger weddings. You can't beat the Blue Ridge views at BSF and the barn was so charming, really nice inside, and no musty smell that you typically get inside barns. They did an incredible job renovating and up-keeping the barn and the entire grounds. Our guests are STILL raving about how gorgeous the venue and the mountain views were!

    My wife and I stayed in Little Silver Cottage the night before and night of the wedding, and man it was worth it. It was such a stunning house with a breathtaking view, everything was comfortable, well-stocked, and clearly thought-out in terms of what anyone might need/want in a rental home. My wife stayed on the top floor and I stayed on the bottom on the morning of the wedding, which made it really easy for our hair/makeup crew to take care of us all while not seeing each other all day. And then we just got rides in our families' cars down to Big Spring, eliminating travel time. It made everything so stress free, and we were really living in luxury in that house! Several of our friends also opted to stay in Midland House up the road and all said it was beautiful, well maintained, and super convenient.

    Our vendors all spoke highly of the communication with Buddy and other BSF staff both before and on the day of the wedding. Everything the day of went without a hitch, and they worked with our other vendors to make everything we planned come to life. We could not have been happier with our experience and we're so happy we made our memories at Big Spring. We can't wait to go back one day to relive them :)

    Big Spring Farm's reply:

    Thank you so much for your kinds words about our venue and staff! Don’t hesitate to come back and visit us anytime!!
  • Laura
    Laura Sent on 11/10/2024
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    Serene, Beautiful, Timelss

    I would absolutely recommend Big Spring Farm for your wedding. It is the most beautiful, serene location, where you can truly absorb all of The Shenandoah. The staff was so responsive and helpful. All the vendors had worked with the location and knew how to navigate it. The wedding was flawless and we have the most beautiful, timeless photos of our day. The ceremony site (peninsula) was gorgeous and so peaceful. It was truly a dream. The barn for the reception was the perfect size and mix of elegance and rustic. We just cannot say enough wonderful things about this venue. It was actually perfect in every way possible.

    Big Spring Farm's reply:

    Laura, you were such a beautiful bride! Thank you so much for letting us be part of your special day!!!
  • illustration stars

    Are you interested?

  • E
    Elizabeth Sent on 10/31/2024
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    Best venue!!!

    SUCH a beautiful venue!! Unlike any other! The team at Big Spring Farm is great to work with and made everything perfect! Couldn’t have asked for a better venue! Highly recommend!

    Big Spring Farm's reply:

    Thank you so much, Elizabeth!!! It was a pleasure to host you and your families at the farm!!! Come back and visit us!!
  • Rebecca
    Rebecca Sent on 11/17/2023
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    Highly recommend!

    Big Spring Farm was the venue of our dreams! There are so many gorgeous locations here that everywhere you turn feels like the perfect spot. We had toured numerous venues in the area but immediately knew after our tour with BSF that we were going to book it for our wedding. The staff is so incredibly accommodating and friendly and remained that way throughout the entire year and a half long planning process. The owner, Buddy, met personally with us for our tour and our final walkthrough which goes a long way to see how passionate he is about the venue and personally connecting with the clients.
  • Darby
    Darby Sent on 10/09/2023
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    Best Vendor!!

    Big Spring Farm was the perfect venue for our wedding and the staff went above and beyond. Buddy, Emma, and Kaila checked in often, let us walk-through multiple times, and responded super fast to all of our questions. Buddy was there on the day of the event to help my husband setup and put everything in place. They are such an awesome family and are truly spectacular. Could not have been happier!!

    Big Spring Farm's reply:

    We are so glad you had a wonderful time! It was truly our pleasure, Darby!! Please come back and see us!!
    -Big Spring Events Team
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    Katie Sent on 01/08/2023
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    THE Wedding Venue in Lexington, VA

    Big Spring Farm has it all - stunning scenery, high quality lighting and event furnishings and a wonderful staff. Every single detail of this venue has been carefully planned and thought out. Buddy and his team are true professionals and have the experience planning and executing events that will allow each couple to be worry free about their big day. We received so many compliments of how beautiful the setting and venue was for our wedding day from our guests. Wedding packages include lighting, tables, chairs (for both ceremony and reception), bars and other accessories to help save on rental costs. We also added the bridal suite to our package which was a great choice. We highly recommend Big Spring Farm for your wedding or special event!

    Big Spring Farm's reply:

    Thank you so much for the kind review Katie! We absolutely loved getting to host you and your family for this special day. The way you had your reception set up is one we will cherish and always remember!! Blessings to you and Jacob in your marriage!
    -The Big Spring Event Team
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    Rachel Sent on 06/28/2022
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    A dream come true!

    Big Spring Farm was an absolute dream during our June 2022 wedding. We toured it in March of 2020 and knew right away that it would be the perfect place to get married. Buddy and Jill have a beautiful venue that is well maintained. Kaila was a huge help during the wedding process. All our guests were stunned at how beautiful the venue was and it will always hold very special memories for us! We really loved the peninsula for the ceremony, and the mountain views for the photos. The barn was just the right mix of rustic and modern, and it was so helpful that they include chairs and tables! (photos courtesy of Tori Parker Photos/ Victoria Holbert Visuals)

    Big Spring Farm's reply:

    Thank you Rachel for leaving us a review! We loved getting to host you and Mike for such a special day. Your wedding was a dream and we can't wait to see more photos so we can keep reliving the perfect day! Blessings to you both in marriage!!
    -The Big Spring Events Team
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    Bev F. Sent on 06/10/2022
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    Beautiful Venue, Wonderful Experience

    When our daughter got engaged and they told us they wanted to get married in Lexington, VA, I was concerned about managing a "destination" wedding because they live in southwest Virginia and we live in Hampton Roads. We didn't need to worry! During the planning process, Buddy welcomed us to visit Big Spring Farm as often as we wanted to get a vision of what they wanted for the rehearsal and wedding. He was open to my daughter and (now) son-in-law's ideas, and made suggestions to fit with their ideas. Kaila was great to work with -- she answered our questions and facilitated everything leading up to the wedding. The site itself cannot be beat! The spring is picturesque, the barn is beautiful, and the entire area made beautiful pictures. It's like Buddy and his team have thought of everything. Our daughter's ceremony was on the peninsula, dinner was in the tent and dancing was in the barn. Planning an outdoor wedding can be nerve-wracking, but because we had the barn as a backup ceremony site in case of rain, we didn't have to worry (and it didn't rain!) In addition to the setting and customer service provided by Buddy, Kaila, and the staff, it was such a pleasure to hear great things about Big Spring Farm from all of the vendors. They all seemed thrilled to work with Buddy and the staff at Big Spring Farm. Our wedding planner specifically mentioned how rare it is to work with a venue that serves its vendor so well. We could not have been more pleased with everything provided by Big Spring -- We had the rehearsal dinner at Big Spring, and we added the Bridal House and golf cart to our contract -- and we were so happy we did. We all highly recommend Big Spring Farm for your event -- whether it is big or small, you will be well taken care of!

    Big Spring Farm's reply:

    Wow, Bev! Thank you so much for your kind and considerate review. It was an absolute honor getting to host Natalie, Ben and all of their family and friends for a beautiful weekend affair! You chose an exceptional vendor team and it was a great pleasure to work with them all. We hope you'll visit us again soon!
    Blessings to you all, The Big Spring Event Team
  • Halley
    Halley Sent on 05/15/2022
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    book them now

    Big Spring Farm is the perfect place to celebrate your wedding. Throughout the entire process, everyone we interacted with was extremely pleasant to work with and took care of all of our needs. They have an excellent and expanding inventory of available of stuff to use on your big day, which is included in the booking price unlike some of the other venues we looked at. The Blue Ridge views are unbeatable! Thank you Big Spring Farm.

    Big Spring Farm's reply:

    Thank you so much Halley and Peter for allowing us the pleasure of hosting your wedding. We loved that you desired to marry in the area where you attended graduate school. Blessings to you both on your marriage and the next adventures!
    -The Big Spring Events Team
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    Kelsey Sent on 02/01/2022
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    Amazing venue!

    This venue is beautiful & so are the people who run it! Family owned - really gets the wedding business. Great communication throughout the whole process, our wedding day ran very smooth with their on-site staff, who are very friendly! Very professional, yet fun staff. Accommodates with you on any special requests, within reason. It's also right outside the cutest little town - Downtown Lexington

    Big Spring Farm's reply:

    Thanks so much Kelsey for your kind review! We are honored you chose Big Spring for your beautiful wedding day. It was a lovely fall day and we're thankful to relive it with your gallery! Come visit us again soon!
    -The Big Spring Events Team
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    Haley Sent on 01/09/2022
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    Big Spring Farm is THE Venue of Lexington, VA

    Buddy, Kaila, and the entire Big Spring Farm team will make your wedding vision come to life! Their professionalism is umatched, from their attention to detail, responsive communication, and the genuine care they put into each event. I can't think of a more beautiful place to host the most special day of your life! If you're thinking about getting married in Lexington, you've found your venue.

    Big Spring Farm's reply:

    Thanks for the kind review Haley! Blessings on your marriage and we hope you come visit us again soon!!
    - The Big Spring Events Team
  • Ed Breslow
    Ed Breslow Sent on 10/26/2021
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    Team had empathy in our time of need

    When my daughter's husband called off the wedding, I was stuck with the sad task of handling all the aftermath. Buddy was kind enough to not add insult to injury here. He did his best to "make it right" and we are satisfied with the outcome.
  • Caroline
    Caroline Sent on 09/29/2021
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    Stop scrolling, you MUST go visit and book Big Spring Farm ASAP.

    Of all the decisions that we had to make while planning our wedding, booking Big Spring Farm was probably the easiest and best decision we made. We visited quite a few venues in Central Virginia, all were of course beautiful, but Big Spring Farm was different. It was magical. There was a certain feeling we got the moment we drove down the hydrangea-lined drive and then stepped foot on the ground. We were greeted by Buddy who is quite possibly the warmest, friendliest, most helpful, professional, and easy-going venue owner (and vendor) of all time. Buddy and his team are so helpful and accomodating. They answered all of our many questions with a smile. They were fun to work with. They were professional. Every time we visited the farm after booking for walkthroughs with planners, we got that special feeling. The farm itself is simply stunning. Most beautiful, magical place. A little slice of heaven. We booked the golf cart and bridal suite in addition and were so glad we did. The bridal suite is beautiful, spacious, comfortable, and convenient. The golf cart was incredibly helpful carting bridesmaids and stuff to the barn pre-ceremony and reception as well as being able to use it while taking photos later on. We held our ceremony on the peninsula, cocktail hour in front of the barn by the spring, and then our dinner and dancing were held under a tent. The entire day was beautiful, fun, and happy. I can't emphasize enough how wonderful everyone on the BSF team is. Do not hesitate to book this venue. It's incredibly special and the best investment.

    Big Spring Farm's reply:

    Caroline, thank you for the kind review! We have the best couples and are delighted to hear your experience was everything you wished for on your wedding day! Come and visit us anytime to relive that magical feeling. Blessings to you and Conor!!
    -The Big Spring Events Team
  • Katie
    Katie Sent on 09/19/2021
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    Secluded, Peaceful, Picturesque

    This wedding venue is the whole package and more. The owners, Buddy and Jill, are so kind and helpful. We planned most our wedding ourselves and had a day-of coordinator (who was also amazing! - Em Eliz Events), so I had a million questions along the way. Their administrator, Kaila, was always prompt and thorough responding to my every concern. Buddy completed our walkthrough a month before the big day and put all my nerves at ease with his guidance and attention to detail. On our wedding morning, their team shuttled all of our cars to the parking lot and had their golf cart pick up every elderly guest at their cars. Their team was professional and it was all a well-oiled machine. We didn't have to worry about a thing. It's easy to find, minutes from the cute little town of Lexington, and near plenty of hotels/cabins. It is truly the most perfect wedding venue.

    Big Spring Farm's reply:

    Katie! You're so kind. Thanks for your gracious review. We loved hosting you and your families at the farm for your beautiful wedding! Congrats to you and Austin!! Come see us again soon.
    -The Big Spring Events Team
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    Shayma Sent on 09/11/2021
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    Dream come true

    What words can I use to capture the dream that is Big Spring Farm? We visited just one venue and fell in love with it. When our guests asked why we picked Lexington, we told them to wait until they saw Big Spring Farm, and during the wedding they told me they understood. If you are looking for a natural oasis encircled by mountains and that includes a gorgeous barn that is the perfect balance of rustic and elegant, a beautiful large body of water, delicate willow trees, a fire pit, and acres and acres of lush green beauty-- don't look any further. Buddy and his team also provide for rent a GORGEOUS house on site for the bridal suite, as well as a breathtaking Airbnb they own 2 mins from the Farm-- I mean, it's the WHOLE package and it made my wedding the perfect day. Buddy and his team are kind, generous, flexible, and extremely communicative. They made us feel like family. We had a fusion Bangladeshi-Western wedding and he went out of his way to accommodate special arrangements to make the day our own. I will never forget that. Big Spring Farm is what dreams are made of, and Buddy and his team are the kindest, warmest, most wonderful team you could ask for. Trust me-- snag this gem up!!!

    Big Spring Farm's reply:

    Shayma I'm speechless, thank you for your kind words! It was such an honor for us to host your wedding and we're thankful you chose Big Spring Farm. Getting to work with such wonderful couples is what motivates us to keep going! Thanks again for having your wedding at the farm.
    -The Big Spring Events Team
  • Melynda
    Melynda Sent on 06/23/2021
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    Excellent! Wedding of my dreams

    We loved having our wedding at Big Spring. They were helpful and responsive throughout the entire wedding process including the covid days. s/o Kaila & Buddy! Our wedding day was incredible & the staff were friendly and ready to assist with anything on the day of! I would highly recommend Big Spring for your wedding day
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    Madison Sent on 06/23/2021
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    Perfect! Big Spring Farms is amazing!!

    This wedding venue is nothing short of amazing, I can’t say enough good things on how much they did to make our day so special!!
  • Christine
    Christine Sent on 06/21/2021
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    Unique & Intentional Space and Staff

    Both the space and the staff at Big Spring Farm are peaceful, unique and intentional. Every part of the design in the beautiful barn/on the farm and every step in the client experience is thoughtfully done. We absolutely loved working with everyone and getting to host our wedding day here! HIGHLY recommend :)
  • Tracy
    Tracy Sent on 06/14/2021
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    The most stunning wedding venue

    I absolutely loved Big Spring Farm! Buddy and Kaila were so helpful during a time of uncertainty due to covid. They were flexible in allowing my makeup artist to arrive early for set up, and moved my whole ceremony set up on the day of my wedding due to rain. Everyone of my guests could not stop talking about how gorgeous this venue was. I would highly recommend Big Spring!

    Big Spring Farm's reply:

    Thanks so much Tracy for your kind review. It was an honor hosting your wedding and we hope you will come visit us soon!!
    Blessings on your marriage,
    Big Spring Events Team
  • Emma
    Emma Sent on 11/17/2020
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    Breathtaking, professional, and simply wonderful

    Big Spring Farm is an absolutely breathtaking venue. Every inch of it - from the barn and veranda to the peninsula and water to the bridal suite - is picture perfect. The beauty of it all is what initially drew my husband and I to it, but the kindness, thoughtfulness, and dedication of Buddy, Jill, and Kaila is what made our wedding day so incredible. They were all so, so helpful and responsive - both in normal wedding times and (even more importantly) when COVID hit. It was evident from the beginning that they truly care about their clients and ensuring that their weddings are exactly what they envision. We didn't have a single worry on our wedding day because of what a wonderful place Big Spring is to celebrate!

    Big Spring Farm's reply:

    Thank you for the kind review Emma and Tyler!
    It was a complete joy getting to host your wedding at the farm! Come back and visit us again soon!!
    -Big Spring Events Team
  • Megan
    Megan Sent on 12/28/2019
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    DREAM Wedding Venue

    My husband and I immediately fell in love with this place the second we set foot on the property. We always knew we wanted to get married in a beautiful, rustic setting and this was everything we had ever wanted! Buddy (the venue owner) was incredibly professional and patient with us when it came to helping us lay out the plan for our big day. At times, our wedding was a bit of a logistical nightmare but Buddy and his team handled every bump in the road with grace and ease! I cannot recommend this venue and its team enough!

    Big Spring Farm's reply:

    Hi Megan,

    It was a pleasure getting to host you and your family for such a big day! We look forward to working with you again in the future and hope you come back to see us!!

    Blessings on your marriage,
    The Big Spring Team
  • alissa_carolynne
    Alissa Sent on 05/28/2019
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    Picturesque Barn & Mountain Backdrop

    Mary Margaret and Buddy were so easy, accommodating and just plain amazing to work with.

    Buddy & his wife Jill started as wedding photographers and you can tell with all the exquisite detail that they've thought about their venue as a masterpiece to be pictured.
    The bridal suite is charming and SO COZY! I honestly felt like I was getting ready in my house (that had been renovated and more upscale haha!). It had that warm feeling that made you completely comfortable.

    We were fortunate enough to have great weather so we could get married on the peninsula under the weeping willows and a barn reception. Everything was amazing and I can't imagine getting married anywhere else.

    Big Spring Farm's reply:

    Your wedding was a dream Alissa! Thank you so much for choosing Big Spring, it was a joy having your wedding at the farm:)
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    Katyana Sent on 12/31/2018
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    Dreamworthy!

    Everyone at Big Spring was fantastic. I would choose that venue every time, if i had the chance.

    Big Spring Farm's reply:

    You are so sweet Katyana! It was an honor to have your beautiful wedding at Big Spring, and you are always welcome back!
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    Megan Sent on 06/06/2018
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    Big Spring is an absolutely amazing venue! Buddy and Jill were super helpful and communicative and went out of their way to make our day special and run smoothly. The venue is gorgeous, even with rain like on our day. And a climatised barn is a plus in the summer heat. The location is A+, close to major roads for out of town guests and very easy to find. We loved the beautiful setting in the mountains and were just thrilled with everything about Big Spring! I highly recommend it to anyone who wants an classy, elegant outdoor or rustic wedding.
  • Malabran2017
    Micaela Sent on 12/11/2017
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    We love Big Spring! My husband and I got married here in October and we couldn't have picked a more beautiful venue! We splurged a little on our venue, but it was definitely worth every penny! Buddy was very easy to work with and the staff at Big Spring was great! We received so many compliments and couldn't be happier!
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    Jen Sent on 07/22/2017
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    My husband and I were married at Big Spring Farm in June and it was absolutely perfect. We loved that the ceremony and reception site are in the same location so no one has to drive and worry about getting lost :) Buddy was so helpful and let my husband and I come multiple times to check out the venue over the course of our engagement season, and was really timely and helpful with email responses and answering the millions of questions we had. The actually wedding day was completely stress-free. Buddy and his team set up all the chairs, the arbor, and other various decorative items at the ceremony site. They even set up a little bonfire outside near the spring and moved all the chairs into the barn for dinner. Everyone was so helpful and our guests couldn't stop raving about how beautiful the location is. We had the wedding of our dreams all thanks to Big Spring Events!!
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    Alli Sent on 11/26/2016
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    Our wedding day was everything we could have ever wanted and that was largely in part due to the beautiful Big Spring Farm! Our wedding day was windy and wonderful. Thanks to the staff of Big Spring Farms, they did everything possible to not let 20 MPH winds dampen our day. Our day was perfect, from the ceremony, to the reception, and everything in between.
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    Justine Sent on 08/06/2016
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    There is not ONE thing I can say about this venue that would be negative. Buddy and his wife Jill are the most incredible owners who go above and beyond and out of their way to make your day perfect. The venue itself is gorgeous and well maintained, and they always have something up their sleeve to make it even better. This is the only venue I needed to see before I made my decision and not one time did I regret it. I would highly recommend this venue for anyone looking to have a beautiful outdoor venue!!!
  • K
    Kaitlyn Sent on 11/30/2015
    5 out of 5 rating
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    My husband and I were married on a cloudy fall day at Big Spring Farm. Our experience was fantastic! Buddy and his team were incredibly kind and helpful in the whole process of wedding planning and were life savers in helping the whole day go smoothly. They were always available to answer questions in a timely manner and didn't mind if you asked for help with ideas. The day was perfect. The barn and property are so beautiful that you don't need to decorate, the scenery itself is decoration enough. It's even more beautiful in person than in the pictures! Beyond the beauty of the venue and the professionalism of Big Spring's team, Buddy and everyone on his team are incredibly kind people. It was a pleasure to work with them. We couldn't have picked a more beautiful place to get married or better people to work with than Big Spring Farm and their team. Can't recommend this place enough.
  • C
    Chloe Sent on 06/24/2017
    4.9 out of 5 rating
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      5 out of 5 rating
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      4.5 out of 5 rating
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      5 out of 5 rating
    Big Spring Farm is more than a beautiful venue - and it looks incredibly more beautiful in person! Buddy and all the other workers were so great to work with and I truly believe they care about every wedding that takes place there. One of our vendors didn't show up on our wedding day with donuts (our main dessert), so one of Big Spring Farm's staff members actually went out and bought donuts last minute so that we would have one less thing to worry about. They were truly a blessing to work with and you won't be disappointed!
  • Alyssa
    Alyssa Sent on 11/05/2017
    4.8 out of 5 rating
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      5 out of 5 rating
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      4.5 out of 5 rating
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      5 out of 5 rating
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    Buddy and his team were extremely helpful and accommodating. We were walked through how everything works (as we obviously hadn't done this before) and we felt very well taken care of from the time we went on a site visit all the way through the big day. Big Spring Farm is also the most beautiful and perfect venue, and it is very convenient to have the ceremony and reception at one place. You can even have the place to get ready at the same location as well for a little extra (well worth it, there is someone there the whole time that answers any questions, helps in any way they can, moves your cars to the parking lot, etc. and the house is beautiful, equipped with a big front porch). The quality of service was top notch and warm and friendly. For my half-star deductions: For value, I would suggest to the venue to get a day-of planner to be included; For responsiveness, there were just a couple of times I waited days for a response, however, most of the time responses were prompt. This being said, no one is perfect, though Big Spring Farm is damn near close! Love them!!
  • C
    Cassi Sent on 06/26/2017
    4.6 out of 5 rating
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      5 out of 5 rating
    Big Spring Farm was everything I could have asked for! Great venue, very accommodating. My only negative is we got married on the peninsula (which was PERFECT!). It's a bit of a hike from the entrance and there is no "easy" way to get older adults with walking difficulties there. Otherwise, Buddy and his staff are spectacular!
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    Ashley Sent on 06/27/2017
    4.5 out of 5 rating
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    Big Spring Farm is an absolute dream! I'll admit, the cost was more than double what we budgeted, but once we saw the venue, our minds were made up! Buddy, the venue owner, was so easy to work with. For the most part, he was responsive and timely with email, and I'll admit, I had my fair share of questions for him! He was always friendly and made sure we were well taken care of. Everything was set up as requested and the entire wedding and reception went without flaws!
  • N
    Nope Sent on 10/03/2021
    1 out of 5 rating
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    Worst Place Ever

    Lived here for 20 years and went to my brothers wedding. The people were nasty and $8000 for nothing to work? Lights failed sound system was trash and the staff was horrible to elders and parents. The staff made the bride sit in her car for 20 minutes and wouldn’t allow her to use the restroom until further complaints we’re made. Would never recommend for anyone to spend this stupid amount of money for.
  • Sab
    Sab J. Sent on 09/24/2020
    1 out of 5 rating
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    Great looking venue, unethical owner

    My wife and I fell in love with this venue when first saw it. We quickly signed the contract and paid all our dues. Everything was going smooth until COVID hit, all wedding venues were mandated to cancel gatherings and weddings. We thought the owner will be a little more cooperative and help us through all of this! We actually ended up with 2 dilemmas instead of 1! COVID was number 1, and number 2 was trying to get somewhere with the owner. He tried every single manipulative way to not refund us any of our money. We were pressured to reschedule "Otherwise we were going to lose everything" so we did for the sake of not wasting thousands of dollars. The new date ended up not working as well, because COVID was still peaking at that time! after going back and forth with the owner and multiple conversations we had with an attorney, he decided to only refund us about 35% of our money back, all of the other vendors that we signed contracts with refunded us 100% of our money!!!! We lost thousands of dollars just because he manipulated his way throughout the whole process. He didn't even offer the 35% refund in the beginning, we literally had to fight for that with our dear lives! long story short, The venue is really beautiful but I wouldn't give the owner not even a 1 star! you never know what could go wrong, it could be something that is your fault, or it could not, but either way the owner is going to try every single trick to manipulate his way to take your money and not refund you anything! DON'T DO BUSINESS WITH THEM!

    Big Spring Farm's reply:

    Hi Sab, I'm sorry that was your experience at Big Spring Farm! If you have any specific feedback as to how our contract, or communications could have been more clear, especially pertaining to reschedules and cancellations, please email or call me. When you first decided to reschedule in April, we were supportive of whatever decision you made. Here's an email from our Admin to Chelsea on March 13, 2020:

    "Hi Chelsea,

    We will leave it up to your discretion to cancel your wedding. At this point we are looking forward to having you at the farm but know that we support you with whatever decision you make.

    Stay safe,"

    After you decided to reschedule, to a Saturday in August, and then a few months later you decided to cancel that date, here was my response to you and Chelsea on June 25:

    "I discussed our call with the rest of the Big Spring team this afternoon, here are our thoughts- We recognize that if you wanted to cancel your original date in April, we could have refunded you 50% of your total fee under our Force Majure clause. We also recognize that you decided to rebook a new date, Saturday August [date]. We've moved over 20 weddings to new dates, many to weekdays because all our Saturdays were filled, your new date included.

    As I mentioned on the phone, we want all our interactions with our clients to be built on respect and integrity, treating each couple the same, and sticking to our agreements with them. That said, there is no structure for a refund within the bounds of our current agreement. You did get to reserve a new date that many others wish they had! That said, we would like to offer you a refund outside the bounds of our agreement, as we know this is an unbelievably difficult time."

    Your decision to rebook vs cancel in April, then ultimately cancel in August were up to you, and I struggle to see how myself or our staff manipulated you into making those decisions. I explained the options available to you in our agreement, and when those did not meet your needs, offered to go beyond our contract to give you a partial refund. When you rebooked a Saturday in August, you took that date away from the other weddings that rescheduled. Many of which had to take weekdays because Saturdays, like yours, were taken, thus that date had real value. You chose not to use that value because of your own personal reasons (not because COVID was peaking, we were in Phase 3 and events up to 250 were allowed). Our responsibility ethically, is to treat all our couples the equally. I completely understand this year has been full of disappointments, and deciding to cancel your wedding is hard. Again, if you have any specific feedback to make our agreement more clear for couples in the future please let me know! I still wish you all the best, and I'm sorry your wedding celebration didn't come to life at Big Spring!
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