Bellissima Bridal Salon Reviews
Reviews
-
Quality of service 4.6 out of 5 rating4.6
-
Average response time 4.7 out of 5 rating4.7
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.6 out of 5 rating4.6
-
Flexibility 4.6 out of 5 rating4.6
Awards
-
Jennifer Sent on 11/28/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Best experience throughout the entire process
Find your dream dress here! The entire process for my daughter was seamless! Julie is amazing at knowing your individual style and helping you find that perfect dress! I looked forward to going into Bellissima Bridal Salon with my daughter for the initial selection through the fittings. Julie is so friendly and professional! Excellent experience! -
Quality of service
-
Tessa Sent on 10/15/20235 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved my dress!!!
I found my wedding dress at Bellissima and had a wonderful shopping experience there! I also liked that they did alterations in-house. They had a wide selection of Maggie Sottero gowns - I ended up choosing the Sasha gown in misty mauve.-
-
-
+3 photos
-
Quality of service
-
Bree Sent on 03/09/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great experience!
This place is amazing. Everyone was so nice and their dresses are stunning for the price!-
-
-
+2 photos
-
Quality of service
-
Racquel Sent on 10/31/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing, highly recommend
I would highly recommend this salon to get your wedding dress. They are extremely professional, nice, and personal. They made my shopping experience pleasant and they are actually really affordable! I did my tailoring with them too and everything turned out amazing that Ann did. Highly recommend for a relaxing, fun, experience getting your dress! Extremely high quality!!! I absolutely adored my dress. -
Quality of service
-
Angie Sent on 04/16/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Such a beautiful dress!
A perfect small boutique to find your dress for that special day. All of the dresses are from quality designers, but super affordable! The seamstress, Ann, did an awesome job on my dress! And her alterations were SUPER cheap compared to what I had budgeted! Everyone loved the dress! Thank you!-
-
-
+3 photos
-
Quality of service
-
Marina Sent on 03/14/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Excellent Customer Service
There are just no words for how amazing Bellissima Bridal Salon is. All of the ladies there were so sweet to me from the moment I walked into the door all the way up to placing my order. I came to them as a panicked bride who was told by another bridal shop they would not be able to order my dress in time, would not give me any other alternatives and refused to tell me the designer and dress name to help me try to find it elsewhere. Bellissima went out of their way to contact the designer rep to verify we could get the dress here in time and answer any questions I had. I never once felt rushed or ignored even when there were other brides in the salon and none of the ladies who work there ever had a negative attitude. They also gave me this wonderful little goody bag for being their customer. Such a personal touch to top off excellent customer service! I will be recommending every bride I know to go to them. -
Quality of service
-
Mary Sent on 01/12/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience
I would highly recommend Bellissima! I loved the one on one attention that I received and all of the amazing ladies that work there were so nice and helpful. They had a great selection of dresses and it was everything I wanted my wedding dress shopping experience to be like! Thank you!Bellissima Bridal Salon's reply:
Mackenzie
We are so glad you had a great experience and thoroughly enjoyed working with you during your gown selection. -
Quality of service
-
Abigail Sent on 10/16/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wonderful dresses and service!
The owners were excellent to work with and very patient! Even when I was have concerns and second guesses about the dress I picked, they listened to all of my concerns and worked with me to get exactly what I was looking for! The price points are great! I would highly recommend them to other brides looking for a cost-effective, but quality/beautiful bridal shop. -
Quality of service
-
Kendra Sent on 08/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Excellent Atmosphere - Many Dress Options
I had an INCREDIBLE experience at Bellissima. I came with 7 other ladies and they were so respectful to all of us. The viewing room was very comfy and roomy. All the staff there was so helpful nice...Nancy was absolutely exceptional! My entourage picked dresses for me to try on, and then Nancy pulled some too. I ended up saying, "yes" to the dress she pulled for me, after seeing my style. It was the dream dress I never knew I wanted and I definitely had the "bridal moment." I never felt pressured into buying a dress, like I have at other places. In fact, I returned a few days later to purchase it! I also loved hearing that they help out with Tim Tebow's Night to Shine, as my sister is special needs and I am a special ed teacher...it was meant to be that I got my dress from here. I would recommend them to anyone and can't wait to return when my dress comes in! -
Quality of service
-
Erica Sent on 04/25/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The Only Shop I Tried
Bellissima was the best from beginning to end. When I first arrived, I was asked my budget and it was adhered to (and not scoffed at like I've heard other brides have experienced). Then I was given the opportunity to try on dozens of dresses that stuck to my style while giving me the opportunity to try a few that I wasn't sure I'd like. By the second dress, I'd fallen in love (but still tried on the additional ones because you just never know...). Came back a second time to make sure, made the purchase, and then had all of my alterations done there. I cannot tell you how great my experience was. There may not be the extra "frills" like at other salons (no champagne, no private rooms, etc.) but this little shop delivers on quality and service and they make you feel comfortable and that was very important to me. -
Quality of service
-
Behirda Sent on 04/08/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing staff, great selection of dresses
As a bride who went to 10+ bridal stores and tried over 100+ wedding dresses, I had an amazing experience at the Bellisima Bridal Salon. Nancy was my consultant and she was wonderful. They have a great selection of dresses and at very affordable price points. She quickly accommodated me for a second appointment to go retry a few dresses and make a final decision. Their seamstress is also wonderful. She was able to accommodate my schedule and had an amazing turn around time. -
Quality of service
-
Adrienne Sent on 02/25/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Dazzling shop
Julie was awesome. She picked great dresses to try on and was helpful in creating my perfect look. I said yes to the dress!!! -
Quality of service
-
Adriana Sent on 02/12/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wonderful!
The ladies at Bellisima were so helpful and so excited when I found my dress! I can't wait for it to come in!! Thank you so much ladies!! -
Quality of service
-
Christina Sent on 11/04/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Bellissima Bridal was amazing! I went into the store looking for a specific dress and they had it!!! The staff was so wonderful and helpful as I tried on different dresses, but my heart was set on the first one. I ordered my dress, veil, and belt through Bellissima and everything turned out PERFECTLY! The store is quite small, but it gives you and your guests a personal and special touch when going into the store. Very professional, on budget, and a gorgeous dress. Bellissima is the best! -
Quality of service
-
Sara Sent on 08/18/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My experience at Bellissima's was amazing. Rae Lynn was so sweet, honest, experienced, and professional. I went to two other bridal salons before and they couldn't compare to how good I felt as a bride at Bellissima's. Rae Lynn knew exactly what I wanted and paired a vail and belt with my dress perfectly (I looked at the other ones but the ones she picked look like they were made for the dress!). I love honesty, and she was honest and upfront about how certain silhouettes wouldn't look good on me due to hemming, etc. I was torn between 2 dresses (it was so nice to have an option that I didn't expect to have because of the uniqueness of the style I wanted) and came back the next day, ordered my dress and was measured. She was very informed and was able to answer all my questions. They also don't work on commission so they won't up sell a more expensive dress that you're not comfortable with. To top it all off the dresses are gorgeous, the store is very clean, neat, and pretty, and alterations are on site! I couldn't be happier and I can't wait to have my dress!!! -
Quality of service
-
Shani Sent on 08/27/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Small boutique which is a plus because it made my experience with the ladies more personal in terms of them being attentive to me and my request. You don't get this experience in a chain store like David's bridal where they throw you in a room and juggle your request and other brides. -
Quality of service
-
Alyssa Sent on 08/23/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I ordered my wedding dress and veil from Bellissima and the staff was so helpful when I tried on dresses! I didn’t feel pressured to try any particular one on and they helped me figure out what I was looking for in a dress. I didn’t have any issues with the order process - dress and veil arrived exactly as expected. The seamstress they use is also great! She is very detail oriented and made sure my dress fit me perfectly. The dress and veil were both steamed perfectly so they looked amazing for the wedding day. They have a beautiful selection for a great value for being in Downtown Rochester! -
Quality of service
-
Kelly Sent on 06/23/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I originally went to Bellissima Bridal because I live in downtown Rochester. I didn't think I would find a dress there since it's such a small salon, but I was wrong. They have a great selection of beautiful gowns and were very patient with me and my indecisive nature. I tried on a few gowns a couple times because I had a friend come in late and they were very accommodating. They gave me a card for the lady who does the alterations, Ann. I set up my appointment for my fitting and she was great, she worked around my work schedule and met me at the salon after hours. The dress came out beautifully and everyone at the salon was fantastic! -
Quality of service
-
Lauren Sent on 01/25/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Really easy to work with and very quick to respond to any and all questions -
Quality of service
-
Andrew Sent on 11/21/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful dresses, friendly staff and their selection is very unique compared to other bridal salons. Overall, Bellissima Bridal is very classy! -
Quality of service
-
Jennifer Sent on 10/28/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The BEST service! This salon is small and intimate but they work with you for your budget and your style. They took the time to try multiple silhouettes with me so I could find the best match and then trying more gowns for the right dress accents. Also had a great range of pricing for every budget. -
Quality of service
-
Jessica Sent on 07/23/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Bellissima Bridal Salon made finding my dress so easy!! The only drawback I would say is that while finding my dress, it wasn't very personal. There was a large group of girls that came in to look at dresses while I was trying my dress on, and were in all my photos. Otherwise great customer service and professionalism. Thank you Bellissima for helping me find my dream gown!! -
Quality of service
-
Brittany Sent on 11/14/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful boutique and amazing service. She was honest and fun. She taught me how to pick a dress according to my body shape and allowed for 9 of my friends and family to attend. The viewing area was pretty and spacious. They were able to accommodate changes I wanted to make to the dress. I cannot wait to go to my first fitting! Amazing customer service and affordable prices. 5 Stars! -
Quality of service
-
User1868917 Sent on 10/17/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Found the perfect dress here! The fit was lovely and the style really fit my personality. Even though I did not schedule an appointment ahead of time, the ladies were very helpful and kind. Great bridal salon! -
Quality of service
-
User1771814 Sent on 08/19/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Bellissima Bridal was so wonderful to me! I was very indecisive about what kind of dress I wanted, and made three separate appointments with them. They were always polite, always helpful, and never made me feel pressured in any way. On my first visit, a new shipment of dresses had come in, and Nancy had me try on some new ones because she wanted to see them so bad. It made dress shopping even more fun than I thought it would be. They helped me into countless dresses, and after I had picked the one I fell in love with, they let me come to the store and try it on whenever I wanted so that I could show friends and family. I felt like I was a friend of theirs whenever I went into the store, and I really appreciate everything they did for me. -
Quality of service
-
User1340650 Sent on 08/07/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The team at Bellissima was fantastic. I made an appointment to start my wedding dress search with my mom, not thinking I would find the dress of my dreams so quickly. I was one of two brides in the shop but I felt as if I was the only one there because of the personalized attention. The staff made my appointment stress free and did not rush me or pressure me into buying right away. I came back a few weeks later with my bridesmaids so I could show them the dress and the staff was very accommodating of my group of 5 people. The dress I fell in love with did not come with a belt, which was something I was looking for, so they quickly searched the store and found a beautiful belt that complimented the dress wonderfully. The only downfall was the seamstress, which was someone who worked out of their home but had a relationship with the shop. I had at least 5 fittings because she could not seem to get the same issue adjusted. Other than that, I had a wonderful experience with Bellissima Bridal Salon. -
Quality of service
-
User1449129 Sent on 11/21/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Fantastic experience and so great to work with. They made the bridal gown experience so easy and non stressful. Thank you Bellissima! -
Quality of service
-
Amy Sent on 09/17/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had an excellent experience with Bellissima Bridal. They were very attentive, helpful and not even the least bit pushy. I also had a great experience with their seamstress Ann. She did an excellent job with my dress alterations! I would definitely recommend them to a friend! -
Quality of service
-
Emily Sent on 06/26/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Nancy and Julie were wonderful. They found me the dress of my dreams during my own private appointment. When I picked up my dress it steamed and beatiful to the day of my wedding. I recieved personal service! -
Quality of service
-
Andrea Sent on 04/26/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I absolutely loved this dress shop! They were extremely helpful and not to pushy like some wedding dress shops uptrend to be. They gave outstanding service and were great to work with. I highly recommend going here to find your dress! -
Quality of service
-
Amber Sent on 10/21/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I love Bellissima! From the first time I walked in I knew that I wanted to buy my dress there. Everyone is very friendly and it's a very personal experience. You are there by yourself for your appointment, which is really nice. I found my dream dress and the alterations were done perfectly. I absolutely LOVED my dress! -
Quality of service
-
Emily Sent on 09/18/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I went to this bridal shop for my June 2013 wedding. I had an amazing experience! I had to make an appointment, which I wasn't so sure about.....it was the best thing I could have done. I had such personal experience. I found the dress of my dreams! -
Quality of service
-
User917498 Sent on 08/30/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Came through in a pinch when the original dress vendor could not complete the order. They were great from start to finish. -
Quality of service
-
Kristen Sent on 02/06/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great to work with. Had no problems, which is always wonderful when you are dealing with a wedding! -
Quality of service
-
Shannon Sent on 01/12/20144.5 out of 5 rating4.5-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 4.5 out of 5 rating4.5
This is the only shop I called that carried the dress I knew I had to try on. You have to have an appointment due to they are a small shop with 2 dressing rooms. The positive to this is that you have their undivided attention while you are there. I was lucky enough to be the only bride there for my appointment time. They are very helpful and not pushy at all. They let me pick out as many dresses as I wanted and didn't rush me. As I tried the dress I came in for I knew it was the one. Saving it for last was perfect. Because it put all the other dresses to shame. Ordered my dress and bought my headpiece the same day. -
Quality of service
-
Kristin Sent on 12/05/20134.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Bellissima was great. From setting the appointment until picking up the dress. I was out of town and they worked with my schedule for fittings when I was in town. My dress was pressed and steamed and ready to go several days before my wedding and at the scheduled time for pick up. My only issue with the dress was the bustle did not stay for more than one or two songs. I was able to safety pin it for a while, but eventually those fell out as well. Overall, I had a great experience and would highly recommend using Bellissima. I would also recommend bustling your dress and walking around in it for a bit at your last fitting :)Bellissima Bridal Salon's reply:
Kristin
We are sorry that your bustle did not hold and I am sure if you contacted our seamstress she would compensate you for the issue. Our goal is to see our brides happy from start to finish and that would include the reception. -
Quality of service
-
User1261769 Sent on 06/24/20134.2 out of 5 rating4.2
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 5 out of 5 rating5.0
-
Flexibility 3 out of 5 rating3.0
The owner of the business ran the place like a business. Therefore, you must make an appointment. When no appointment is made, there seems to be little time for you. When you do have an appointment, though, all the focus is on you! The woman for alterations was wonderful!Bellissima Bridal Salon's reply:
We are a smaller more intimate salon that prides ourselves on our one on one appointments that gives our clients that personal touch they deserve. So we ask that prospective brides do make an appointment so they have the time needed to select that most important gown. -
Quality of service
-
Ann Sent on 10/18/20102.4 out of 5 rating2.4
-
Quality of service 2 out of 5 rating2.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 0 out of 5 rating0.0
-
Value 2.5 out of 5 rating2.5
-
Flexibility 3.5 out of 5 rating3.5
Although I got my dream dress, the staff was totally unprofessional (talking poorly about other brides in front of me) and alterations were a disaster! The bustle broke within the first 20 minutes of the reception and we had to use safety pins to fix it on the fly. The worst experience of all of my wedding planning and the only vendor I would not recommend.Bellissima Bridal Salon's reply:
I am sorry for all the misunderstandings and if you thought someone was unprofessional. As far as the the bussle was concerned I do believe you were refunded for the work by the seamstress. And our goal at our salon is to please our clients and make sure that they have a enjoyable expierence. -
Quality of service
-
Kaitlin Sent on 06/04/20161.3 out of 5 rating1.3
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 3 out of 5 rating3.0
-
Professionalism 0.5 out of 5 rating0.5
-
Value 0.5 out of 5 rating0.5
-
Flexibility 2 out of 5 rating2.0
I just recently visited this store as my first stop during my dress shopping experience. The staff member that helped us was not very friendly and really didn't have much to say the entire time. I understand that stores only carry a sample dress to try on and that not every dress will fit everyone. I would not say that I am a plus size person by any means (currently wear about junior size 13 pants) yet the staff member tried to put me into 2 dresses back to back that did not fit. Again I understand that not all dresses will fit everyone. However maybe if you took the time to look at the size of the dress first it may have helped prevent this situation. Also my mother and best friend had pulled a gown off their sale rack for me to try on, they did not look at the size of it when they grabbed it. When the staff member looked at it she stated "this is a size 6, there is no way we will ever to get her into it. It will never fit!" and again I understand that it was not my size, however I feel there could have been a more polite or professional way to let us know the dress would not fit. As often time bride are conscious of their weight they do not need to go into a dress store with inconsiderate staff who will just make they feel worse about themselves. Highly disappointed that this had to be my very first bridal gown experience.Bellissima Bridal Salon's reply:
Kaitlin
We are very sorry that you were unhappy with your appointment, we strive to make our brides comfortable and happy during their time with us and it can be difficult with bridal because it does run smaller than ready to wear. If you would like to give our salon a 2nd chance we would be more than happy to work with you. -
Quality of service
-
Sarah Sent on 10/24/20221 out of 5 rating1.0
-
Quality of service 1 out of 5 rating1.0
-
Average response time 1 out of 5 rating1.0
-
Professionalism 1 out of 5 rating1.0
-
Value 1 out of 5 rating1.0
-
Flexibility 1 out of 5 rating1.0
Wrong measurements by staff
The staff measured bust waist and hips and then sent the order out with the bust and waist reversed. And when the dress arrived with a 30 in bust? They first blamed the manufacturer until we produced the receipt , then they said she must of grown? 4” Then they put all the responsibility on the seamstress and bride to come up with a solution. Needless to say, the dress was finished the week of the wedding. No responsibility, No apology. Poor service recovery.
BRIDES AND BUYERS BEWARE!! -
Quality of service
-
User2254959 Sent on 08/04/20151 out of 5 rating1.0
-
Quality of service 1 out of 5 rating1.0
-
Average response time 1 out of 5 rating1.0
-
Professionalism 1 out of 5 rating1.0
-
Value 1 out of 5 rating1.0
-
Flexibility 1 out of 5 rating1.0
I couldn't and can't believe the way Bellisima bridal workers worked so unprofessional
1 they didn't wanna order my dress in the dress I wanted they thought the size they thought would fit me would be perfect and it was not it was to tight. 2 the dress did not come in the style I was shopping for and paid for they were so sure Jullie the girl that helped me that it would be just how I wanted in my size. Not to say they were so rude when u was explaining that's not what I wanted instead to help a customer a bride and make her happy and give her what she paid for and wants instead of making her stressed and not happy to shop with bellisima bridal not to say I got my dress 2 days 2 days before my wedding and not finished was a mess and so uncomfortable. The owner was so rude when her worker didn't even do her job good or right or finish her job when I put so much money in there pocket and so nice and tipped I had no idea she didn't do my dress good day before my wedding or finished it the owner was able to act like she wanted me to get my dress even if it's not ready sooo rude unprofessional. Worse stress a bride could have the day before her wedding and miss her appointments planned for the wedding because the dress wasn't ready as she said it would be. Worse experience a bride could have I cant believe how they let there brides customers go thru that and not make them happy and for what they paid to be uncomfortable on ur big day. Really don't recommended the rudness and unprofessional how these people work it should be done the right way to make your customers happy they pay you. Don't recommend this place.Bellissima Bridal Salon's reply:
It is unnecessary for us to respond to this bride due to her unstable behavior during the entire process. -
Quality of service
Are you interested?
Are you interested?