Bass Performance Hall Reviews
Reviews
4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
30 Reviews
95% recommend it
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.7 out of 5 rating4.7
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Professionalism 5 out of 5 rating5.0
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Value 4.7 out of 5 rating4.7
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Flexibility 4.6 out of 5 rating4.6
Awards
30
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Zoe Sent on 08/20/20195 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Exactly how I pictured it would be!
We held our reception in the Grand Lobby and it was exactly how I pictured it would be! Absolutely gorgeous and a fun layout to plan with since the space is so unique as opposed to a traditional ball room. Our guests were blown away by the breathtaking interior.
Haven and Justin helped us plan in advance to find the right fit for our vision. They were both accommodating, gave good input, and listened to our ideas. I loved working with them!
The staff on the day of was friendly and helped our guests navigate the space. The set up was perfect and couldn't have been done any better.
I took my bridal portraits here and they turned out amazing. The windows have excellent light and the tall ceilings add an elegant touch.
If you are thinking about having your wedding (ceremony and/or reception) here, I highly recommend it! It truly is a unique space, with friendly staff, and beautiful picture opportunities.
Love, Zoe and Cary RegisterWe held our reception in the Grand Lobby and it was exactly how I pictured it would be! Absolutely gorgeous and a fun layout to plan with since the space is so unique as opposed to a traditional ball room. Our guests were blown away by the breathtaking interior.
Haven and Justin helped us plan in advance to find the right fit for our vision. They were both accommodating, gave good input, and listened to our ideas. I loved working with them!
The staff on the day of was friendly and helped our guests navigate the space. The set up was perfect and couldn't have been done any better.
I took my bridal portraits here and they turned out amazing. The windows have excellent light and the tall ceilings add an elegant touch.
If you are thinking about having your wedding (ceremony and/or reception) here, I highly recommend it! It truly is a unique space, with friendly staff, and beautiful picture opportunities.
Love, Zoe and Cary Register -
Quality of service
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Kathy Sent on 07/03/20135 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Working with Alexa was amazing. She made the wedding planning fun and interesting. She kept me calm the whole time and was very encouraging. I enjoyed working with her and would definitely recommend her to anyone. The day of the wedding she was there to make sure things went smoothly and they did. The Van Cliburn room and McDavid room was set up the way we talked about. She was very professional at all times even when I was get nervous, she was there to calm me down and assure me everything will be okay and it was. Great venue, the halls were beautiful I couldn't ask for better.Working with Alexa was amazing. She made the wedding planning fun and interesting. She kept me calm the whole time and was very encouraging. I enjoyed working with her and would definitely recommend her to anyone. The day of the wedding she was there to make sure things went smoothly and they did. The Van Cliburn room and McDavid room was set up the way we talked about. She was very professional at all times even when I was get nervous, she was there to calm me down and assure me everything will be okay and it was. Great venue, the halls were beautiful I couldn't ask for better. -
Quality of service
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Erin Sent on 11/13/20125 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We hosted our wedding reception in the McDavid Studio at the Maddox Muse Center of Bass Performance Hall. Alexa Bryant (Event Coordinator for Bass) and the McDavid Studio staff did an AMAZING job!!! We absolutely loved our reception room. Alexa and Bass were very easy to work with--totally professional in every way. They were flexible and accommodating with our requests (for seating arrangements, certain types of wine, decorations, etc.). We would HIGHLY recommend the lighting package offered for McDavid Studio. We chose to light the room in an amber color for our October reception--it was BEAUTIFUL and completely transformed the room. We also placed lit votives in the window panes, and it made for a gorgeous room. The staff was promptly responsive to every need. Multiple guests mentioned how plentiful the choices were at the bar, and the bartenders were highly efficient and professional. If you're looking for a place to host a large reception in the heart of downtown Fort Worth that is not your average boring hotel banquet room, McDavid Studio is your place! Their professional staff will work with you to make your event one to remember!We hosted our wedding reception in the McDavid Studio at the Maddox Muse Center of Bass Performance Hall. Alexa Bryant (Event Coordinator for Bass) and the McDavid Studio staff did an AMAZING job!!! We absolutely loved our reception room. Alexa and Bass were very easy to work with--totally professional in every way. They were flexible and accommodating with our requests (for seating arrangements, certain types of wine, decorations, etc.). We would HIGHLY recommend the lighting package offered for McDavid Studio. We chose to light the room in an amber color for our October reception--it was BEAUTIFUL and completely transformed the room. We also placed lit votives in the window panes, and it made for a gorgeous room. The staff was promptly responsive to every need. Multiple guests mentioned how plentiful the choices were at the bar, and the bartenders were highly efficient and professional. If you're looking for a place to host a large reception in the heart of downtown Fort Worth that is not your average boring hotel banquet room, McDavid Studio is your place! Their professional staff will work with you to make your event one to remember! -
Quality of service
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Erin Sent on 04/08/20135 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Amazing venue for the price. No complaints, pictures are fabulous and I loved the staff. Alexa Bryant was wonderful and accomodating, even when the scary parentals started pestering her about line items, she kept her cool and was completely professional.Amazing venue for the price. No complaints, pictures are fabulous and I loved the staff. Alexa Bryant was wonderful and accomodating, even when the scary parentals started pestering her about line items, she kept her cool and was completely professional. -
Quality of service
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Rosaland A. Sent on 11/16/20115 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
This is such a beautiful place to get married! We had the ceremony in Van Cliburn and the reception in McDavid Studio. The wood floors are undeniably gorgeous and there is so much that you can do as far as decorations with the rooms. However, the venue is so gorgeous that it can stand on its own if you choose not to add many decorations.
We worked with Theresa who was absolutely fantastic to work with. She bent over backwards to make sure that the details of my day were to my liking, and promptly responded to my many emails and voicemails. She was truly a breath of fresh air and it was such a pleasure to work with her.
My guests are still talking about how beautiful the wedding was. I recommend Bass hall to anyone looking for a modern, elegant and sophisticated venue.
This is such a beautiful place to get married! We had the ceremony in Van Cliburn and the reception in McDavid Studio. The wood floors are undeniably gorgeous and there is so much that you can do as far as decorations with the rooms. However, the venue is so gorgeous that it can stand on its own if you choose not to add many decorations.
We worked with Theresa who was absolutely fantastic to work with. She bent over backwards to make sure that the details of my day were to my liking, and promptly responded to my many emails and voicemails. She was truly a breath of fresh air and it was such a pleasure to work with her.
My guests are still talking about how beautiful the wedding was. I recommend Bass hall to anyone looking for a modern, elegant and sophisticated venue.
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Quality of service
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Meghan Sent on 08/10/20115 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Bass Performance Hall is a beautiful venue in Fort Worth and the staff made it the perfect place for my special day. Everything from the initial meeting until the final send off went perfectly. The staff responded to all of my requests and questions promptly and were wonderful to work with. The production staff also did an amazing job with the colored lighting I requested, which made the place look even more amazing! I priced out a lot of places in the area, and for the quality and size of the space, Bass Performance Hall offers a lot of value for the price. I would recommend this place to anyone looking for a classic venue and a worry-free day! I loved it!Bass Performance Hall is a beautiful venue in Fort Worth and the staff made it the perfect place for my special day. Everything from the initial meeting until the final send off went perfectly. The staff responded to all of my requests and questions promptly and were wonderful to work with. The production staff also did an amazing job with the colored lighting I requested, which made the place look even more amazing! I priced out a lot of places in the area, and for the quality and size of the space, Bass Performance Hall offers a lot of value for the price. I would recommend this place to anyone looking for a classic venue and a worry-free day! I loved it! -
Quality of service
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Kristen Sent on 07/26/20115 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Honestly, I can't say one bad thing about them. They were beyond helpful and patient. We even accidentally underpaid on our last deadline and they let us pay the day of (which according to the contract, we could have been dropped). They did everything we wanted and more. Aside from the simple reality that the place is GORGEOUS, they made the experience amazing as well. The price is hard to beat too! We didn't find out until after the honeymoon, but they even sent us home with a wedding gift. I have never heard of a venue doing that so I gotta say, it was pretty darn coolHonestly, I can't say one bad thing about them. They were beyond helpful and patient. We even accidentally underpaid on our last deadline and they let us pay the day of (which according to the contract, we could have been dropped). They did everything we wanted and more. Aside from the simple reality that the place is GORGEOUS, they made the experience amazing as well. The price is hard to beat too! We didn't find out until after the honeymoon, but they even sent us home with a wedding gift. I have never heard of a venue doing that so I gotta say, it was pretty darn cool -
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User855174 Sent on 07/07/20125 out of 5 rating5.0-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Everything turned out beautifully and was exactly as we had both imagined. I can't imagine having my wedding and reception anywhere else!Everything turned out beautifully and was exactly as we had both imagined. I can't imagine having my wedding and reception anywhere else! -
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Cara Sent on 12/13/20115 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Best venue in Fort Worth. The staff is amazing to work with. You won't regret going with Bass Hall!Best venue in Fort Worth. The staff is amazing to work with. You won't regret going with Bass Hall! -
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Cara Sent on 06/12/20115 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
Beautiful venue, everyone was wonderful to work with, they were very accommodating with the small details, and I thought they were reasonably priced for the services they offered. James, Dee, Gene and Teresa were the best to work with! Best reception venue in Fort Worth....hands down!Beautiful venue, everyone was wonderful to work with, they were very accommodating with the small details, and I thought they were reasonably priced for the services they offered. James, Dee, Gene and Teresa were the best to work with! Best reception venue in Fort Worth....hands down! -
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Ashley Sent on 06/06/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
I LOVED everything about this venue! The people there (James is who we primarily worked with) are very nice and accommodating! They provide your tables and chairs and set them up for you. The chairs are nice white garden chairs, so you don't need chair covers like at some places. I definitely recommend Bass Hall to anyone looking for a venue!I LOVED everything about this venue! The people there (James is who we primarily worked with) are very nice and accommodating! They provide your tables and chairs and set them up for you. The chairs are nice white garden chairs, so you don't need chair covers like at some places. I definitely recommend Bass Hall to anyone looking for a venue! -
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Kathy Sent on 02/02/20105 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We rented the Van Cliburn Hall for our reception. Throughout the initial consultations, meetings, emails, phone calls etc, the team was extremely flexible, professional & timely. Not one problem occurred - highly recommend this beautiful room & fab team!!We rented the Van Cliburn Hall for our reception. Throughout the initial consultations, meetings, emails, phone calls etc, the team was extremely flexible, professional & timely. Not one problem occurred - highly recommend this beautiful room & fab team!! -
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Olivia Sent on 09/08/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
It was a beautiful venue for both ceremony and reception. I almost did not need to have much decoration, as the interior spoke for itself. The staff was always willing to help us and I was able to have the wedding beyond my dreams.It was a beautiful venue for both ceremony and reception. I almost did not need to have much decoration, as the interior spoke for itself. The staff was always willing to help us and I was able to have the wedding beyond my dreams. -
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Dege Sent on 09/23/20095 out of 5 rating5.0
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We had a great experience in the McDavid Studio for my daughter's wedding reception.We had a great experience in the McDavid Studio for my daughter's wedding reception. -
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Taylor Sent on 03/12/20154.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I am currently planning my wedding in the Maddox-Muse Center across from Bass Hall and could not be more ecstatic! Not only is it a unique and beautiful venue but it provides for all kinds of creativity in decorating and allow for awesome views of downtown Fort Worth! I could not be happier with the service I've been provided and am just ready for my big day!I am currently planning my wedding in the Maddox-Muse Center across from Bass Hall and could not be more ecstatic! Not only is it a unique and beautiful venue but it provides for all kinds of creativity in decorating and allow for awesome views of downtown Fort Worth! I could not be happier with the service I've been provided and am just ready for my big day! -
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Tiffany Sent on 02/20/20154.8 out of 5 rating4.8
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.0 out of 5 rating4.0
This venue gives you a WOW factor and gives you an opportunity to feels like stars the night of your big day! You are given the option to exchange your vows on stage and surprise your guests by holding the reception on stage too (revealed once the curtains open). Haven, the event manager, is extremely helpful and assists you with anything you may need within the planning process.This venue gives you a WOW factor and gives you an opportunity to feels like stars the night of your big day! You are given the option to exchange your vows on stage and surprise your guests by holding the reception on stage too (revealed once the curtains open). Haven, the event manager, is extremely helpful and assists you with anything you may need within the planning process. -
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User1957563 Sent on 12/08/20144.8 out of 5 rating4.8-
Quality of service 5.0 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
We used Van Cliburn Recital hall and it was a gorgeous venue for a wedding reception! The added bonus of taking bridal portraits at Bass Hall and getting a couple picture on the balcony was fabulous.We used Van Cliburn Recital hall and it was a gorgeous venue for a wedding reception! The added bonus of taking bridal portraits at Bass Hall and getting a couple picture on the balcony was fabulous. -
Quality of service
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Amber Sent on 11/06/20134.8 out of 5 rating4.8-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.0 out of 5 rating4.0
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Flexibility 5.0 out of 5 rating5.0
We had our reception at the McDavid Studio. This room is absolutely gorgeous when the sun has gone down and the back lighting is up. The only complaint I have about the space is the price for the back lighting. It really is what makes the space but it is an additional price. If you are willing to spend the dough (like we did), it is well worth it. Just plan accordingly. Oh and if you have a chance to work with Alexa, you will have nothing to worry about. She is very easy to get a hold of and more than willing to answer any questions you may have.We had our reception at the McDavid Studio. This room is absolutely gorgeous when the sun has gone down and the back lighting is up. The only complaint I have about the space is the price for the back lighting. It really is what makes the space but it is an additional price. If you are willing to spend the dough (like we did), it is well worth it. Just plan accordingly. Oh and if you have a chance to work with Alexa, you will have nothing to worry about. She is very easy to get a hold of and more than willing to answer any questions you may have. -
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Meredith Sent on 07/31/20114.8 out of 5 rating4.8-
Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.0 out of 5 rating4.0
The space here is absolutely beautiful if you're going for a clean, modern wedding. We loved how much of a "blank slate" the spaces are, so any decor could go with it. The hard wood floors are lovely, and it was nice to not have to plan around hideous hotel ballroom carpet.
My wedding ended up being during a transition period between special events managers, so there was a tiny bit of confusion, but in the end everything worked out. The staff was very helpful during the wedding and helped us pack up vases (etc) that needed to be returned to vendors.
I gave them a 4.0 for flexibility because there are a LOT of rules to follow for using the space, since it is primarily used for FWSO rehearsals and concerts. Most of the rules seemed very reasonable to me (no uncontained open flame, no real flower petals on the floors, etc), but on our wedding day they put up a small stink about bringing in outside wine for the wine unity ceremony. It ended up working out just fine, but if you're a bride who thinks rules don't apply to you, you'll be frustrated here.
Overall I had a beautiful wedding here and I would do it all again in a heartbeat.The space here is absolutely beautiful if you're going for a clean, modern wedding. We loved how much of a "blank slate" the spaces are, so any decor could go with it. The hard wood floors are lovely, and it was nice to not have to plan around hideous hotel ballroom carpet.
My wedding ended up being during a transition period between special events managers, so there was a tiny bit of confusion, but in the end everything worked out. The staff was very helpful during the wedding and helped us pack up vases (etc) that needed to be returned to vendors.
I gave them a 4.0 for flexibility because there are a LOT of rules to follow for using the space, since it is primarily used for FWSO rehearsals and concerts. Most of the rules seemed very reasonable to me (no uncontained open flame, no real flower petals on the floors, etc), but on our wedding day they put up a small stink about bringing in outside wine for the wine unity ceremony. It ended up working out just fine, but if you're a bride who thinks rules don't apply to you, you'll be frustrated here.
Overall I had a beautiful wedding here and I would do it all again in a heartbeat. -
Quality of service
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Allison Sent on 03/24/20104.8 out of 5 rating4.8
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Quality of service 5.0 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
I used this venue for my wedding reception and it was absolutely gorgeous! The windows make the space look huge, and when it is decorated, it looks incredible!I used this venue for my wedding reception and it was absolutely gorgeous! The windows make the space look huge, and when it is decorated, it looks incredible! -
Quality of service
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Tamesha Sent on 12/29/20094.8 out of 5 rating4.8
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 4.0 out of 5 rating4.0
The Bass Hall was the most beautiful, elegant, romantic, ....overall PERFECT place to have our wedding and reception. Our ceremony was in the Van Cliburn recital hall and our reception was hosted in the McDavid Studio. The staff were extremely professional and responsivie to everyone of our needs; they made our wedding day perfect and treated us like royalty. Our guests were blown away by the elegance and the mood of the venue.
The only downfall, I agree, were the restrictions (ex. only artifical flowers on the floor, no open candles) and the additional costs (ex. lighting packages, rehearsal fee, staging costs, bar costs). However, the cons could never over rule the pros! This is the BEST and ONLY place a couple in Fort Worth should get married!!! We HIGHLY recommended it!!!!The Bass Hall was the most beautiful, elegant, romantic, ....overall PERFECT place to have our wedding and reception. Our ceremony was in the Van Cliburn recital hall and our reception was hosted in the McDavid Studio. The staff were extremely professional and responsivie to everyone of our needs; they made our wedding day perfect and treated us like royalty. Our guests were blown away by the elegance and the mood of the venue.
The only downfall, I agree, were the restrictions (ex. only artifical flowers on the floor, no open candles) and the additional costs (ex. lighting packages, rehearsal fee, staging costs, bar costs). However, the cons could never over rule the pros! This is the BEST and ONLY place a couple in Fort Worth should get married!!! We HIGHLY recommended it!!!! -
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Chelsea Sent on 04/16/20094.8 out of 5 rating4.8
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Quality of service 5.0 out of 5 rating5.0
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Average response time 4.0 out of 5 rating4.0
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Professionalism 5.0 out of 5 rating5.0
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Value 5.0 out of 5 rating5.0
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Flexibility 5.0 out of 5 rating5.0
AMAZING!! It was beautiful! They let me do whatever I wanted and they helped out decorating too. Very good price!AMAZING!! It was beautiful! They let me do whatever I wanted and they helped out decorating too. Very good price! -
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Jennifer Sent on 05/29/20084.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5.0 out of 5 rating5.0
PROS -
Easy to reach either event coordinator (Julie Curtis & Samantha McNeal) via phone or email.
Prompt return of phone messages and email messages.
Very informative concerning all questions posed by family and friends that wanted to see the space.
Open to all visitations in wanting to view the spaces (Mezzanine Lobby & Green/Richardson Rooms).
Very organized.
Gave us pictures of both spaces that we were renting.
During our initial meeting, outlined the details of each package and all extras to be included or not included (ie. bar, alcohol served, sound systems, etc.)
Offered to have balcony of Mezzanine Lobby floor unlocked for pictures.
All details the day of were taken care of the previuos nite, ie. chairs, tables, etc.
Package included insurance for guest liability (ie. slippage on flooring, etc.)
Guests were able to check coats with staff.
Guests were escorted to correct areas by provided ushers.
Event coordinator provided bride with mobile number for easy contact.
All vendors were allowed to set-up hours before the actual event.
Catering staff was provided with a mock kitchen, including a refrigerator, counter space & ice-machine.
Wedding event closed off to the public other than invited guests, public doors locked to prevent party crashers.
Bride, MOH, MOB, etc., were provided a changing room over at Maddox-Muse; this room was locked & only available to bride and her wedding party.
Changing room was provided the nite before to harbor favors, confetti-sticks, programs, makeup, etc., for safe-keeping.
CONS -
Restrictions on bubble usage.
Disappointed that the wedding party was forced to park over in the parking garage rather than the parking spaces provided by Bass Hall.
No offer of linens.
Charged clean-up fee for biodegradable confetti, due to evening Riverdance performance.
OVERALL -
The gals over at Bass Hall (Julie Curtis & Samantha McNeal) were a dream to deal with. They promptly answered all of my questions via email (it was the best way in contacting either one of them), however as the date got closer I did run into difficulty in gaining contact with Samantha, as we she wasn't returning my phone calls or emails. In the end, I felt like a heel in learning that a family member had passed away & she was away from her office in attendance at their funeral. In the end, she gave me her mobile number, so that I could relax in contacting her directly in order to ask frivolous (but what seemed important at the time) questions about the set-up for the ceremony & the reception. Both DH & I decided on Bass Hall for it's elegance and style for our wedding. It screams it & all of our guests were excited to be in attendance within it's walls during the ceremony & the reception. During each walk-through (we had multiple, since family members wanted to see the layout of the rooms) both girls were extremely nice & most willing to answer all questions. On out initial meeting, both DH & I were presented the pricing packets in print & online versions. We were also given the option of having a bridal changing room for the girls to change, we were presented with pictures of each space.
Everything was explained during each meeting & in print. It was explained that after all guests had arrived that the doorways into the building were to be looked on the outside, so that uninvited people could not barge in.
Restrictions on candles, bubbles and balloons were explained as well. No candles were to be used unless they were encased/surrounded by glass containers (ie. votives could be used, but not tealights unless in a votive holder). No balloons were allowed, especially mylar, due to the high ceilings. Bubbles were restricted to outside, to minimize slippage on the marble floors & damage to the carpets. We opted for their insurance policy as part of our package, to ensure that if any of our guests slipped or fell they were covered within the building. We also opted not to have alcohol served at our reception function, as we would have been charged through Bass Hall for the alcohol and the bar attendant, plus tip. Instead, we opted to inform our guests that we were meeting after the reception over at the Flying Saucer for further celebratory drinks.
We opted to have our rehearsal the day before, everything was in order & we were allowed to leave items (ie. favors, confetti sticks, programs, etc.) in the bridal changing room over at the Maddox-Muse building.
On the big-day, we were presented with an usher (he was so incredibly nice) that escorted the guests in after all family photos were taken before the ceremony. On the Mezzanine Lobby floor (the ceremony floor) all the cash registers were removed from the bar & replaced with our flowers. All the guests chairs were perfectly layed out in rows with the pew-flowers in place. The harpist player was situated on the 5th floor (the floor above the Mezz floor) beautifully playing away.
All tables for the reception were placed out in the Green/Richardson Rooms, both for guests, favors & signing mat, and for the buffet.
After the reception concluded, all guests were escorted downstairs for the bouquet & garter tossing & the final grand exit complete with confetti toss. I was mildly amused with Bass Hall's policy on confetti cleanup with which we had to pay an extra $100 via Cashier's Check. But the confetti sticks were not only fun for us, but our guest had a good time tossing red & black confetti everywhere.
Overall, I was really really happy that we decided on Bass Hall for our venue. It was truly an experience & their staff is truly a dream to work with.
PROS -
Easy to reach either event coordinator (Julie Curtis & Samantha McNeal) via phone or email.
Prompt return of phone messages and email messages.
Very informative concerning all questions posed by family and friends that wanted to see the space.
Open to all visitations in wanting to view the spaces (Mezzanine Lobby & Green/Richardson Rooms).
Very organized.
Gave us pictures of both spaces that we were renting.
During our initial meeting, outlined the details of each package and all extras to be included or not included (ie. bar, alcohol served, sound systems, etc.)
Offered to have balcony of Mezzanine Lobby floor unlocked for pictures.
All details the day of were taken care of the previuos nite, ie. chairs, tables, etc.
Package included insurance for guest liability (ie. slippage on flooring, etc.)
Guests were able to check coats with staff.
Guests were escorted to correct areas by provided ushers.
Event coordinator provided bride with mobile number for easy contact.
All vendors were allowed to set-up hours before the actual event.
Catering staff was provided with a mock kitchen, including a refrigerator, counter space & ice-machine.
Wedding event closed off to the public other than invited guests, public doors locked to prevent party crashers.
Bride, MOH, MOB, etc., were provided a changing room over at Maddox-Muse; this room was locked & only available to bride and her wedding party.
Changing room was provided the nite before to harbor favors, confetti-sticks, programs, makeup, etc., for safe-keeping.
CONS -
Restrictions on bubble usage.
Disappointed that the wedding party was forced to park over in the parking garage rather than the parking spaces provided by Bass Hall.
No offer of linens.
Charged clean-up fee for biodegradable confetti, due to evening Riverdance performance.
OVERALL -
The gals over at Bass Hall (Julie Curtis & Samantha McNeal) were a dream to deal with. They promptly answered all of my questions via email (it was the best way in contacting either one of them), however as the date got closer I did run into difficulty in gaining contact with Samantha, as we she wasn't returning my phone calls or emails. In the end, I felt like a heel in learning that a family member had passed away & she was away from her office in attendance at their funeral. In the end, she gave me her mobile number, so that I could relax in contacting her directly in order to ask frivolous (but what seemed important at the time) questions about the set-up for the ceremony & the reception. Both DH & I decided on Bass Hall for it's elegance and style for our wedding. It screams it & all of our guests were excited to be in attendance within it's walls during the ceremony & the reception. During each walk-through (we had multiple, since family members wanted to see the layout of the rooms) both girls were extremely nice & most willing to answer all questions. On out initial meeting, both DH & I were presented the pricing packets in print & online versions. We were also given the option of having a bridal changing room for the girls to change, we were presented with pictures of each space.
Everything was explained during each meeting & in print. It was explained that after all guests had arrived that the doorways into the building were to be looked on the outside, so that uninvited people could not barge in.
Restrictions on candles, bubbles and balloons were explained as well. No candles were to be used unless they were encased/surrounded by glass containers (ie. votives could be used, but not tealights unless in a votive holder). No balloons were allowed, especially mylar, due to the high ceilings. Bubbles were restricted to outside, to minimize slippage on the marble floors & damage to the carpets. We opted for their insurance policy as part of our package, to ensure that if any of our guests slipped or fell they were covered within the building. We also opted not to have alcohol served at our reception function, as we would have been charged through Bass Hall for the alcohol and the bar attendant, plus tip. Instead, we opted to inform our guests that we were meeting after the reception over at the Flying Saucer for further celebratory drinks.
We opted to have our rehearsal the day before, everything was in order & we were allowed to leave items (ie. favors, confetti sticks, programs, etc.) in the bridal changing room over at the Maddox-Muse building.
On the big-day, we were presented with an usher (he was so incredibly nice) that escorted the guests in after all family photos were taken before the ceremony. On the Mezzanine Lobby floor (the ceremony floor) all the cash registers were removed from the bar & replaced with our flowers. All the guests chairs were perfectly layed out in rows with the pew-flowers in place. The harpist player was situated on the 5th floor (the floor above the Mezz floor) beautifully playing away.
All tables for the reception were placed out in the Green/Richardson Rooms, both for guests, favors & signing mat, and for the buffet.
After the reception concluded, all guests were escorted downstairs for the bouquet & garter tossing & the final grand exit complete with confetti toss. I was mildly amused with Bass Hall's policy on confetti cleanup with which we had to pay an extra $100 via Cashier's Check. But the confetti sticks were not only fun for us, but our guest had a good time tossing red & black confetti everywhere.
Overall, I was really really happy that we decided on Bass Hall for our venue. It was truly an experience & their staff is truly a dream to work with.
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Quality of service
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User842622 Sent on 06/26/20124.7 out of 5 rating4.7
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.0 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
Our wedding ceremony and reception were both held at the Bass Performance Hall Maddox Muse Center in the VanCliburn/McDavid Studios with canteen used as well. The coordinator, Alexa, was very professional, responsive, and accommodating. The venue is quite expensive and each added item, lighting, sound, bartenders and bar set up, etc is an added expense which can quickly add up. However, it turned out absolutely beautiful and the venue was perfect for our event.Our wedding ceremony and reception were both held at the Bass Performance Hall Maddox Muse Center in the VanCliburn/McDavid Studios with canteen used as well. The coordinator, Alexa, was very professional, responsive, and accommodating. The venue is quite expensive and each added item, lighting, sound, bartenders and bar set up, etc is an added expense which can quickly add up. However, it turned out absolutely beautiful and the venue was perfect for our event. -
Quality of service
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Rachel Sent on 12/01/20164.6 out of 5 rating4.6
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Quality of service 5.0 out of 5 rating5.0
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Average response time 5.0 out of 5 rating5.0
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Professionalism 5.0 out of 5 rating5.0
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Value 4.0 out of 5 rating4.0
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Flexibility 4.0 out of 5 rating4.0
This venue was amazing. Haven is so sweet, helpful, and incredibly responsive! She really made our wedding a breeze. It was so convenient to have the ceremony, cocktail hour, and the reception in one building (but still have separate rooms for everything!), and everyone raved about how gorgeous it was. The girls got ready in one of the dressing rooms, and loved having the makeup lights and lots of mirrors. Having a theatre background, I was in love with having our wedding there! My only complaint is that you do have to pay event prices for alcohol, but it was well worth it to have the wedding in the Maddox-Muse center!This venue was amazing. Haven is so sweet, helpful, and incredibly responsive! She really made our wedding a breeze. It was so convenient to have the ceremony, cocktail hour, and the reception in one building (but still have separate rooms for everything!), and everyone raved about how gorgeous it was. The girls got ready in one of the dressing rooms, and loved having the makeup lights and lots of mirrors. Having a theatre background, I was in love with having our wedding there! My only complaint is that you do have to pay event prices for alcohol, but it was well worth it to have the wedding in the Maddox-Muse center! -
Quality of service
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