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Weddings

Austin Proper Hotels and Residence Reviews

Austin Proper Hotels and Residence

Austin Proper Hotels and Residence

Austin, TX
3.0 out of 5 rating, 4 Reviews
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4 Reviews

Rated
3.0
out of 5.0
Recommended by 60% of couples
  • Quality of service
    3 out of 5 rating
  • Average response time
    3 out of 5 rating
  • Professionalism
    3 out of 5 rating
  • Value
    3 out of 5 rating
  • Flexibility
    3 out of 5 rating
  • Tami
    Tami B. Married on 08/29/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Responsiveness
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    All my interaction with Brenda at Austin Proper has been exceptional. I look forward with holding my daughter wedding here

    Outstanding customer service! Chic and trendy with elegance.
  • J
    James E. Married on 12/31/2021
    1 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Responsiveness
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Stay Away!

    Steer clear of this venue. They are unresponsive, unprofessional and unethical. We had a signed contract and had selected and put deposits on a florist, dj, photographer and videographer based upon our venue choice. We had also sent save the dates in the style of the venue. Now they have decided to cancel our contract without any good explanation or consolation . Through the entire process they rarely responded to phone calls and emails and had minimal communication with us. I would highly recommend looking elsewhere if you want a pleasant and professional experience.
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  • Jacquelyn
    Jacquelyn S. Married on 12/31/2021
    1 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Responsiveness
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Disgraceful and unethical

    This business has conducted one of the most unethical practices I’ve ever encountered and has therefore left me with no further choice but to report their reprehensible behavior.

    We had a SIGNED contract from them for our wedding date which is currently seven months away. When we originally tried to sign, they were difficult to work with (missed appointments, unreturned emails, etc.), but they blamed it on being a new property, so we assumed the problems would be worked out by the time our wedding came around.

    They have now contacted our planning service to cancel our wedding without any explanation, reason, or effort to try and follow through, citing that “they don’t believe they will have enough staff” ...seven months from now. When asked by my planner to reconsider, or reevaluate much closer to that time (both reasonable requests), they refused. This is a major Marriott property in the heart of downtown Austin; I have visited recently twice and they have had plenty of business and staff on the average weekday; I do not believe this location is being honest or forthright with us.

    This staff and hotel management is immoral, unprofessional, and shameful. We have now lost money and opportunities as a result
    of their disgusting and unethical practices.