Auburn Hills Marriott Pontiac Reviews
Reviews
4.6 out of 5 rating
4.6 out of 5 rating
17 Reviews
92% recommend it
Awards
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![Kim&Matt]()
Kimberly Sent on 12/31/2016We used the Marriott for our guest accommodations and kept the bar open late for our after party.
Jessie was our coordinator and she was fantastic to work with. She was responsive, easy to work with and accommodating. The hotel staff was just fantastic and very friendly! The rooms are very nice and comfortable and the suite is a great value if you need a place to get ready the day of.
What made us choose the Marriott over other local hotels was that they were the lowest cost option and were the only ones who didn't roll the shuttle price into the guest room cost. I found this practice at the two other locations we looked at to be very deceiving and rude to guests who are paying to stay at a hotel for our wedding. -
User1692102 Sent on 07/02/2014Excellent service, beautiful venue, and the food was outstanding. It was an amazing venue for a large wedding with out of state guests. We were close to the chapel and the reception was below their rooms. Michelle Arbini was responsive and on the ball. She made the planning of the wedding reception, booking of the block rooms, the day of the event, and the breakfast buffet the morning after the reception stress free and she was professional and so helpful. It was beyond our expectations! All of our guests were comfortable and impressed! My family and I would never hesitate to book another event here and or to stay at the hotel. We are grateful to have had the opportunity to know Michelle and the staff at the Marriott.Auburn Hills Marriott Pontiac's reply:
Thank you so much for the kind words! We take great pride in ensuring our weddings are excellent! -
Erica G. Sent on 07/12/2019
Our wedding day experience
My husband and I truly enjoyed our wedding ceremony and reception experience at Auburn Hills Marriott Pontiac. The preparation, customer service and professionalism surpassed our expectations. We recommend having any event here as you will not be disappointed.Auburn Hills Marriott Pontiac's reply:
Thank you, Erica! It was wonderful working with you and James!! We are so glad to hear that you enjoyed your experience with us. Best wishes as you begin your new life together!! -
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![Kelly]()
Kelly Sent on 11/24/2015Overall a wonderful experience. A little bit on the expensive side, but the great food and service were worth it. Gina, the wedding coordinator at the Marriott, was a great help in figuring out all the little details and making sure the evening went off without a hitch. We also got a nice surprise when we got to our room and found a bottle of champagne and a plate of chocolate covered strawberries.
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![Sushma]()
Sushma S. Sent on 09/10/2019Beautiful venue and wonderful event coordinators
We worked closely with Kayla and then later Liz to plan our August 2019 wedding. We had several unusual requests along the way and both Kayla and Liz were as accommodating as they could be and went above and beyond to make our vision a reality. Of all the venues we looked at, we found the Auburn Hills Marriott Pontiac to be the most reasonably priced while still offering all the same package contents. The venue itself is beautiful. The lobby is clean and artsy, the Oakland ballroom where we had our event is spacious with high ceilings, and the guest rooms are very clean and spacious as well. The bridal suite was also exquisite. There were some mix-ups along the way in terms of room blocks and hospitality room bookings, but Liz went above and beyond to make things right and to make sure we were satisfied with the result. It is hard to balance multiple events at the same venue on the same weekend, but Liz and the Marriott staff made sure the weekend went smoothly and without any hiccups. Liz was extremely responsive to emails and calls, and put a lot of heart and effort into making sure our day was perfect.Auburn Hills Marriott Pontiac's reply:
Thank you, Sushma, for your kind words and positive feedback. We are glad to hear that you enjoyed your experience and that Liz & Kayla were able to help your dreams become reality. We are honored to have been a part of your special day! Congratulations to you and Amey and we wish you all the best as you begin your new life together!! -
User2446497 Sent on 11/29/2015I absolutely loved having my wedding here. The only negative thing that occurred was mid way through planning the wedding our wedding coordinator there had her baby and never told us she was expecting and just left. I emailed and called her for weeks and did not hear anything. Finally I spoke with the manager where I was informed of what happened. I was assigned to a new person which was annoying having to re go over everything and explain the deals that were already given to us. Although those few short weeks were stressful the new worker was amazing and and very helpful. She was great with communication and accommodating EVERYTHING I wanted. If you do go with this venue ask to work with Chelsea! -
User1695190 Sent on 07/04/2014Our guests were staying here the weekend of our wedding and it was a total and complete disaster. We had booked over 30 rooms in the hotel, hosted a reception for those who were not attending the rehearsal dinner the evening before the wedding, and threw a brunch there the morning after the wedding, so you think they would have tried to treat us well. However that was not the case at all. My parents alone had booked 2 rooms and the grooms family had booked 4 on top of that. They did not hand out our welcome bags with schedules to our guests. And then later denied failing to do so. They had my parent's room cleaned within about an hour of him checking out. In his room was all of my wedding cake and my wedding present from them. They threw out all of my wedding cake (which due to some mix-up, got sent to the hotel from the reception) and "accidentally misplaced or threw out we just cannot find this" jewelry box that they got for me. They deny ever seeing a jewelry box in the room. I know it was there because we did got hair and makeup done in that room before the wedding. They didn't even offer me an apology or any kind of amends. I called as soon as I noticed the cake was not at the house and the jewelry box hadn't been grabbed. Within an hour. Needless to say I will never be using this Marriott ever again. Probably won't be using this Marriott rewards card any time soon. In fact I signed up for Best Western Rewards the week after... And that 1.8 rating is generous.Auburn Hills Marriott Pontiac's reply:
I appreciate the feedback on this review. We take concerns like this very seriously here at the Marriott Centerpoint and I will investigate the shared issues concerning your recent visit. Thank you.
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