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Quality of service
1.0 out of 5 rating
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Average response time
1.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
1.0 out of 5 rating
My Story: Being a new bride you hope for everything to go smoothly but when it came to my wedding photographer that was not the case. Keep in mind I was referred to Ashley and before I ever committed I was also able to look at her work via FB, talk with her and things seemed great. Eventually once she was paid in full after the wedding things began to change. It was very hard to reach her via text, email and phone. I am not satisfied with the service I received, it took her 4 separate attempts to mail me out my fully edited wedding photos as stated per our contract. Not to mention I still have yet to receive my printed wedding book or even a refund. This has definitely been a long and stressful experience for me and my husband as newlyweds. If I had known that I would have to go through all of this I would have never booked her for my wedding. My wedding was beautiful and there was some nice photos but the entire process with the back and forth then no contact at times was very overwhelming. This is an experience that I thought I would never have to go through just to get the photos and printed wedding book that was paid in full. I have lost money and time not to mention the unnecessary stress of dealing with Ashley Hill Photography and the unprofessional way my wedding photography deliverables were handled.
My Story: Being a new bride you hope for everything to go smoothly but when it came to my wedding photographer that was not the case. Keep in mind I was referred to Ashley and before I ever committed I was also able to look at her work via FB, talk with her and things seemed great. Eventually once she was paid in full after the wedding things began to change. It was very hard to reach her via text, email and phone. I am not satisfied with the service I received, it took her 4 separate attempts to mail me out my fully edited wedding photos as stated per our contract. Not to mention I still have yet to receive my printed wedding book or even a refund. This has definitely been a long and stressful experience for me and my husband as newlyweds. If I had known that I would have to go through all of this I would have never booked her for my wedding. My wedding was beautiful and there was some nice photos but the entire process with the back and forth then no contact at times was very overwhelming. This is an experience that I thought I would never have to go through just to get the photos and printed wedding book that was paid in full. I have lost money and time not to mention the unnecessary stress of dealing with Ashley Hill Photography and the unprofessional way my wedding photography deliverables were handled.