Skip to main content
Weddings

Artful Sweets LLC Reviews

Artful Sweets LLC View more information

Reviews

4.8 out of 5 rating
18 Reviews
  • Quality of service
    4.8 out of 5 rating
  • Average response time
    4.8 out of 5 rating
  • Professionalism
    4.8 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
94% Recommended by couples

Awards

18
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2021 Winner
  • Valarie
    Valarie F. Sent on 09/19/2022
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Beautiful and delicious

    Susan made the wedding cake of my dreams. She brought my design to life and it was absolutely delicious. My husband and I were so excited to eat it and all of our guests loved it too. It was the perfect cake. She was such a pleasure to work with. I'll definitely be getting more cakes from her in the future.
  • K
    Katie Sent on 08/30/2022
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Susan and her cakes are just absolutely wonderful, highly recommend!

    Susan was SUCH a pleasure to work with. She was incredible from the first few emails we exchanged, to our cake tasting, to the day of. Working with Susan was stress-free 100% and most importantly, our guests RAVED about our cake saying it was the best they had ever tasted. Many of them said that they have never seen a cake that looks that pretty AND tastes that good, but Susan nailed it. We tasted quite a few and had such a hard time picking because all of them were delicious. Her prices are very reasonable, she is very professional and experienced, and the cake was just to die for.
  • M
    Mary L. Sent on 12/29/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    I have a SWEET message to share about (Vendor) Artful Sweets. LLC

    I have a SWEET message to share!

    Earlier this year I commissioned a birthday cake to be created by ARTFUL SWEETS, LLC. I was looking for a combo of Red Velvet & Carrot Cake an all in one delight! To add to my request I was looking for a Tuscan looking colors of copper and gold for an exterior appeal. Owner Pastry Chef Susan Kolman fulfilled my cake combo challenge to a tee.

    On another occasion, I had commissioned Susan of ARTFUL SWEETS, LLC. last year to make motorcycle cookies for my Dad's 79th birthday placing his year of wisdom on the gas tank (Dad use to race motorcycles when I was a little gal). I just knew she was my go-to person for challenge #2.

    If you have a SWEET tooth (too) on your mind for an occasion I would encourage giving Susan of ARTFUL SWEETS, LLC a whirl for your special occasion at 480.268.0615 artfulsweetsaz@gmail.com and you will be floating with a super sugar high too!

    I knew Susan of ARTFUL SWEETS, LLC was my go-to person AGAIN for challenge #3. I was super excited for the fun 80th birthday cookies for my Dad and his neighbors at the Assisted Living.

    My dad had a "custom pool" business in his hay day (after the motorcycle days). I thought it would be fitting for "custom design" pool cookies for his big day created by pastry chef Susan Kolman Owner of Artful Sweets LLC.

    I would so recommend Susan's company for your event She worked up a sketch for my approval on the cookie creations and delivered them personally to my door (all masked up). The presentation was in an adorable pastry pink box the masterpiece cookies were all individually wrapped. So if you are looking for custom cakes, cookies and other pastry delight you too will be amazed by Susan of ARTFUL SWEETS LLC. artfulsweetsaz@gmail.com 480.268.0615
  • illustration stars

    Are you interested?

    Send a message
  • L
    Lonnie S. Sent on 11/03/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    The Best Pastry Chef in Arizona

    Susan Kolman is the most amazing Pastry Chef I have ever personally known. Having gone to Le Cordon Bleu and degreed in the Culinary Arts, I remember how hard the pastry classes were. Every time I see a new creation she does I am truly amazed. Not only are the cakes hard to believe that they are really a cake since they look like works of art. She did a cake for me for a friend that was moving away. My friend loved photography so I asked Susan if she could make a cake that looks like a camera. Oh my gosh I looked so real down to the leather strap to the buttons and the detail of it all. I couldn’t believe what I was seeing. Not only did it look like a real camera is was so delicious! Multiple layers of different flavors even the black fondant was delicious! I would recommend her to anyone that is looking for a cake for any occasion, if you want something absolutely delicious and something that is work of art that you would never see anywhere else, please reach out to Susan. You won’t regret it!

    Thank You,

    Chef Lonnie Schatz
    Director of Sales


    CULT Artisan Beverage Company
    2030 W Quail Ave
    Phoenix, Az 85027
    C: (832) 312-6842
  • Sarah
    Sarah G. Sent on 02/09/2022
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    We’re SO happy with our experience with Susan and Artful Sweets!

    We had such an outstanding experience with Susan from Artful Sweets for our recent wedding. She was very professional, creative, insightful and responsive. Both my husband and I work in the pet industry, so she made the perfect dog-themed cake and cupcakes for our wedding. We couldn’t be any happier with her skilled services! Many thanks!!!
  • K
    Kathy S. Sent on 12/29/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Susan Kolman artful Expressions

    Susan is not only an extraordinary cake designer and creator but an exceptionally wonderful person as well. She essentially made my experience planning an out of state wedding for my son a beautiful experience. Her cakes were not only beautiful but delicious as well. I would choose her again and again and again.
  • Nancy
    Nancy B. Sent on 11/16/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Wonderful the whole way

    Susan was great, she designed a beautiful cake that was the best cake we've ever had. We loved the tasting experience, and she is a very gifted designer and cake maker!
  • J
    Jessie Sent on 11/15/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    A great experience from start to finish

    I think the sweets were quite possibly the smoothest thing about the wedding. Susan made us feel comfortable from the tasting and throughout the process. She was open to creating anything we wanted and had a lot to offer. The mini lemon meringue pies were our personal favorite but the hand pies were a close second.
  • Tristen
    Tristen Sent on 11/23/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Amazing Cake

    Susan was great and designed a beautiful cake that fit our vision perfectly. She offered recommendations and spent so much time making sure it was beautiful on our day. Thank you Susan!
  • A
    Amelia T. Sent on 04/13/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    You can’t go wrong with Artful Sweets! Beautiful, tasty wedding cake and cookies!! And so wonderful to work with!

    I found Artful Sweets (Susan) online and loved the pictures of past cakes. I emailed Susan and she got back to me the same day. We had a tasting that was AMAZING! So many good flavors and icing. I showed her a picture of what I was thinking design wise for our cake and the colors of my wedding. She matched it perfectly! It was stunning. She was also so kind and communicative during the whole experience. She checked in with me the week before the wedding to make sure everything was good to go. She delivered the cake to our venue and it was truly a beautiful cake! And so tasty— it melted in your mouth. I highly recommend Artful Sweet and definitely try the pink champagne cake! SO GOOD! The cake was a huge hit with our wedding party along with the beautifully decorated cookies we used as take home goodies. She individually wrapped the cookies for our guests which was perfect. I can’t say enough good things about Susan at Artful Sweets. The cake was exactly what I envisioned and we couldn’t be happier. Thank you Artful Sweet!!!
  • K
    Karen D. Sent on 08/22/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Bridal shower

    I am so grateful that I found Susan! She took my inspiration for creating a Highland Cow cake and make it come to life! She exceeded my expectations and "HE" (the cake) was the hit of the bridal shower! The highland cow cupcakes were also just so adorable! Once we brought ourselves to cut the cake it tasted amazing! Susan was also amazing and so easy to work with and kept me up to date with everything!
  • J
    Julia H. Sent on 03/13/2021
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Absolutely Amazing!!!

    Susan was an absolute joy to work with! The cake tasting was beyond amazing, as she allowed us to try four different flavors of cake and lots of different icing flavors. She even sketched out many different versions of what we imagined our cake to look like to ensure it would be what we were dreaming of! The cake turned out as everything we wanted it to be, and it was just as beautiful as it was delicious! She did the most incredible job!
  • J
    Julian F. Sent on 11/23/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    A dream come true

    Artful Sweets took our vague ideas and made magic. Susan is amazing to work with. She’s so professional and a true artist. She produced some beautiful sketches, an extra flavor for us to try at our tasting, and made the entire process flow less. The cake was beyond amazing. Stunning, delicious and affordable!
  • T
    Taylor Sent on 12/17/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Breezy, Beautiful, Creative, Delicious

    Susan with Artful Sweets was an absolute dream to work with! She made the process of designing our wedding cake, and choosing flavors so fun and so tasty. The level of creativity she brings to cake design is unparalleled, and the flavors are all so delicious! We would highly recommend Artful Sweets for any couple looking for their dream cake!
  • A
    Annette Sent on 12/18/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    A Beautiful Cake Dream Experience

    I discovered Artful Sweets at the Phoenix Bridal fair and fell in love with the perfectly sculpted cakes.
    Fast forward 4 months and there I was, talking cake with Susan, the sculptor, I mean cake designer. Susan was able to ask us a few questions that helped her capture both my now husband and my essence. With that little conversation she was able to personally draft out a few cake designs... they looked divine (something you’d want to frame.)
    Less than a month later, Susan personally delivered and set up our gorgeous cake, all the way in Gilbert, on a hot Friday in May, during the pandemic.
    -The details on my cake... esthetic perfection. You know, the kind you don’t want to cut into
    -The taste of my cake... my tastebuds danced with joy! It made cutting into my cake TOTALLY worth it!
    Susan is wonderful to work with. She is professional, personalizes the experience, communicates, and creates the most memorable delicious art pieces one can ask for.
    Susan thanks for making our pandemic backyard wedding of 10 feel so special.
  • Amy
    Amy L. Sent on 11/29/2020
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    The Sweetest Experience

    Susan is a dedicated professional who has definitely exceeded my expectations. I met her at a bridal expo in Phoenix, and she personally reached out to me. I loved how she was enthusiastic, communicative, and reliable. She is super talented and was able to create my seemingly impossible vision to a reality! She designed a cake that merged my love of pineapples and my husband’s love of Manchester a United Soccer into one gorgeous wedding cake! It was definitely an unforgettable one!

    We were married on March 21, 2020, the very start of the lockdown. We were not able to have our full reception because our venue shut down. Instead, we are having it next year in 2021. Susan was so flexible and was willing to make a few pastries of my order for our wedding day (in which only a few members of my family were in attendance), and make the rest of the pastries on the postponed date. I also can’t wait to work with her for another design of a cake, because our belated reception will be celebrating not just our one year anniversary, but also the arrival of our son in April! :).

    Susan is definitely the one who can make any celebration as sweet as could be!
  • Kerianne
    Kerianne Sent on 02/10/2023
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating

    Absolutely Amazing Experience!

    I would recommend Susan to everyone and anyone! She has a great variety of flavors I couldn't find anywhere else and is absolutely amazing at what she does. Very attentive to my needs and requests without making me feel like I am asking for too much or being too picky. Thank you Susan for your time and dedication!
  • M
    Margaux H. Sent on 04/05/2022
    1 out of 5 rating
    • Quality of service
      1.0 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      1.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.0 out of 5 rating

    Cancelled 3 Weeks Before The Wedding!

    Cancelling less than a month before my wedding is so unprofessional and stressful, BRIDES BE WARNED! I am left without a cake option in the middle of graduation / wedding season where it is clear that Susan prioritizes her PROFITS over the people she works with. Originally, I was extremely impressed by Susan's flavors and website and had reached out in October to plan my wedding cake for May 1, but I overlooked the red flags outlined below.

    First, her designs did not match the examples I sent at all. She kept sending suggestions for things that were not in line with what we wanted. Not a big deal considering all we want is a simple cake for 50 people with gold foil around the top edges of the cake. Still she pushes sugar flowers, painting the cake with designs, and using the foil to create designs... no thank you. She claimed she didn't have time to 'redesign' the cake when there are literally no designs needed but she also wouldn't hop on a call to discuss!

    We are from out of town and couldn't make a tasting so instead of scheduling a call I get an invoice with an added delivery fee that was never mentioned and a smaller cake than originally discussed. This arrived before we were even supposed to come out for the tasting!. To top it off, she literally chooses the flavor of cake that is on the invoice when we never finalized this.

    When questioned about the additional costs, she responds with "As for pricing, I’m sure you are experiencing the same dramatic cost increases on everyday items like flour, sugar, milk, eggs along with supply chain issues. As a business owner yourself, I'm sure you understand how supply costs factor into selling prices." Why wouldn't she discuss this with me in advance of pressuring us to pay an invoice for cake we never finalized?

    After literally 30 emails back and forth outlining details and sending pictures since October, she cancels the invoice and doesn't answer me back although my last email was "I'm confident that you will create a cake that will thrill me on my wedding day as long as we can hop on a call to discuss everything, which would have been discussed this week had we come to town for the tasting. Are you up for a call to see if we can turn this around?"

    I am beyond devastated that someone would be so insensitive and lack commitment to follow through on a wedding cake. I hope no one goes through the same experience I have. Please heed this warning!

    Artful Sweets LLC's reply:

    Margaux
    When you first reached out to me about your wedding cake, I was excited to hear that you were focused on interesting and unusual flavor combinations. Your enthusiasm made me think your cake was as important to you as creating it is to me. But here we are, a few short weeks away from your wedding date, with little communication, no contract, and no payment. My regret is that I tried too hard to be accommodating. I have never before held a date on my production schedule without a signed contract and deposit. I did so for you in good faith because we seemed to have established a rapport and because I knew you suddenly were re-locating from Las Vegas to Portland.

    Looking back at our long email chain, I see how many different ideas went back and forth between us starting with a tiered cake and then moving on to exploring a dessert bar option and then back to cake only. You initially sent me photos of cakes you liked and the sketches I then presented were, in fact, based on those ideas. Over the months, however, you gravitated to a different design concept using pressed flowers. When you first told me about this idea, I researched options and expressed my concern that the flowers be food safe (pesticide free and edible varieties) and sent you a link to a source. You chose a source of your own and I noted on the cake contract that the design included pressed flowers supplied by the couple.

    It is unfortunate that we were unable to schedule a cake tasting. You requested a last minute meeting just prior to your move, but I could not meet your schedule. You then asked me to ship samples to you and suggested we share the shipping expense (not my responsibility). Again I tried to accommodate your needs and researched safe ways to ship buttercream but the expense was too high. You later contacted me asking if we could do a cake tasting two days before the wedding! I don’t know a single cake designer who would agree to do so. I told you then that two days ahead is baking day for me, but if we could meet early in the morning, I would work with you and again received no commitment from you. Then you emailed that your fiancé was planning a trip to Phoenix and could meet for a tasting. I responded with my availability. No response from you for almost two weeks, until I reached out to you saying I assumed the trip was called off. Looking back at this, I see myself bending over backwards to try to help while you could not give me the courtesy of replies or make a firm plan.

    As for pricing, I reconfirmed that I never quoted you an exact price for your cake before sending you the cake contract yesterday. In October you asked me about pricing and I gave you a price range which you agreed worked within your budget. It is my standard practice to present final pricing only when I have full details. Pricing is based upon number of servings, design elements, ingredients and supplies and time required. The final price I presented in the contract was at the low end of the price range I gave you back in October and was based on the information I had from you – 45 guests; pressed flower with gold accent design; 2 tier cake (based on sketches and sizing of tiers for the number of guests). You pushed back at me about the delivery fee, but as I explained, I deliver my cakes to ensure they are handled properly to avoid food safety concerns. I certainly understand budget constraints, but the safety of your guests and yourselves is more than worth the nominal $25 delivery fee.

    As you well know, this is a busy time for wedding and other celebrations Your email a few days ago that said “no worries about the tasting. Let’s just make it delicious!” and then “Let me know on the deposit and we’ll get it over to you” made me believe we were on the same page and ready to finalize details. I let you know that I would send a cake contract, so I don’t believe the contract or the invoice should have been a surprise. (Standard practice for all wedding vendors is full payment at least two weeks prior to the wedding). When you came back to me with questions already covered in the contract, I realized we were not communicating. I could not take even more time away from other client deadlines than I already gave to you without resolution. I have spent a significant amount of time and energy on your behalf since October. I have never cancelled on a wedding couple prior to now and only did so because I no longer feel confident that I can meet your needs.
    Susan
    Artful Sweets
illustration stars

Are you interested?

Send a message