Arrowood Golf Course Reviews

Reviews

• Maria Sent on 02/07/2019
  1 out of 5 rating

  1.0
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Worst Venue Ever

  Highly Disappointed. This is the worst possible place to have any sort of event. I booked this for my wedding and I wish I never had even came across it. I found this venue on wedding wire and got in contact with the coordinator Jessica. We got together and it was great, she mentioned they would provide everything even though I was bringing an outside caterer they were going to provide the plates, glasses, utensils, napkins, etc. I was over the moon and signed the contract put my deposit down and started organizing everything. I then asked if they would set up the center pieces, arch, everything a wedding venue needs to be in charge of and she said that it didn’t come included but she would charge me $200.00 for her to do it all. I thought it was a little suspicions but went ahead and agreed. Mind you this is all in email and also in person. 3 months before my wedding she is fired, and now I am left to deal with Clive and Chrissy. Chrissy was great truly she was the second in command, as for Clive he has to be the biggest liar and manipulator I have ever encountered. I scheduled a phone run around with him where he basically told me all that Jessica had promised and agreed to was not valid. That the venue did not allow food from the outside or would ever set up anything. I was livid and freaking out so I started crying, and he was yelling! Yelling at a bride that had just found out the contract was crap. My fiancés family and I drove directly to the venue and had a face to face with him. I printed out all the emails where Jessica had promised and stated all of this with their company signature at the bottom. I printed the contract SHE had signed on behalf of the company and I as well stating all this was provided. They couldn’t say no or it would have been a full on law suit so they profusely apologized and said they would do all of it and more. 2 weeks before the wedding I went ahead and sat down with Clive and Chrissy and went over everything. I had a binder with pictures on how to set everything up, I put everything in boxes separating everything and making it the easiest possible thing for them. The day of the wedding is chaos as normal. But I am calm since the venue said they would take care of everything. My wedding started at 4. They were supposed to start setting up everything at 1 no later than 2. My wedding guests are to be seated by 3:30. I get to the venue around 3:15 expecting my brother’s memory table to be there waiting for me so I can pay my respects and go into the office and hide until the ceremony but to my surprise nothing and I mean NOTHING is set up. I start having a panic attack. My brother’s picture and lantern are where the guest book table is at. Nothing of how it is supposed to be. At this point I am crying and shouting because it is unacceptable for them to do this on my wedding day. I hear Chrissy profusely saying sorry yet not moving. My mom grabs me and pulls me into the store. Guests that where shopping felt so sorry for me, even the guys working the shop kept apologizing the whole time and just could not believe it when I told him what time the event was supposed to start. I see guest from my own wedding coming and helping set up everything. Guests from out of town, all the way from Texas running around trying to get the arch down the hill to where the ceremony is. It was complete bananas. Come to find out they had an event later 2 hours before my wedding started. So the staff was already worn out. I did not see Clive at all that whole day. The only apology I got was from a bust boy, very sweet guys. I saw him running around everywhere the day of the wedding handing lights, picking up chairs, etc. He said “I am truly sorry, I saw you when you got here but I couldn’t do anything it was above my paygrade.” The only person that apologized was someone that does not get paid enough but saw how messed up this company is.. Anyways. This was my experience with these awful people. I later on sent an email to Clive and he said and I quote “You should have gotten a wedding coordinator, this was too much and too many details for us” It would have been nice for him to have mentioned this when I got together with him and explained all the details. My wedding was 2 months ago and I have been putting off any of this because it is just bad energy that I don’t need to relieve. It is just a shame that a company would not even apologize putting someone through all this on the day they are supposed to be the happiest.

  Highly Disappointed. This is the worst possible place to have any sort of event. I booked this for my wedding and I wish I never had even came across it. I found this venue on wedding wire and got in contact with the coordinator Jessica. We got together and it was great, she mentioned they would provide everything even though I was bringing an outside caterer they were going to provide the plates, glasses, utensils, napkins, etc. I was over the moon and signed the contract put my deposit down and started organizing everything. I then asked if they would set up the center pieces, arch, everything a wedding venue needs to be in charge of and she said that it didn’t come included but she would charge me $200.00 for her to do it all. I thought it was a little suspicions but went ahead and agreed. Mind you this is all in email and also in person. 3 months before my wedding she is fired, and now I am left to deal with Clive and Chrissy. Chrissy was great truly she was the second in command, as for Clive he has to be the biggest liar and manipulator I have ever encountered. I scheduled a phone run around with him where he basically told me all that Jessica had promised and agreed to was not valid. That the venue did not allow food from the outside or would ever set up anything. I was livid and freaking out so I started crying, and he was yelling! Yelling at a bride that had just found out the contract was crap. My fiancés family and I drove directly to the venue and had a face to face with him. I printed out all the emails where Jessica had promised and stated all of this with their company signature at the bottom. I printed the contract SHE had signed on behalf of the company and I as well stating all this was provided. They couldn’t say no or it would have been a full on law suit so they profusely apologized and said they would do all of it and more. 2 weeks before the wedding I went ahead and sat down with Clive and Chrissy and went over everything. I had a binder with pictures on how to set everything up, I put everything in boxes separating everything and making it the easiest possible thing for them. The day of the wedding is chaos as normal. But I am calm since the venue said they would take care of everything. My wedding started at 4. They were supposed to start setting up everything at 1 no later than 2. My wedding guests are to be seated by 3:30. I get to the venue around 3:15 expecting my brother’s memory table to be there waiting for me so I can pay my respects and go into the office and hide until the ceremony but to my surprise nothing and I mean NOTHING is set up. I start having a panic attack. My brother’s picture and lantern are where the guest book table is at. Nothing of how it is supposed to be. At this point I am crying and shouting because it is unacceptable for them to do this on my wedding day. I hear Chrissy profusely saying sorry yet not moving. My mom grabs me and pulls me into the store. Guests that where shopping felt so sorry for me, even the guys working the shop kept apologizing the whole time and just could not believe it when I told him what time the event was supposed to start. I see guest from my own wedding coming and helping set up everything. Guests from out of town, all the way from Texas running around trying to get the arch down the hill to where the ceremony is. It was complete bananas. Come to find out they had an event later 2 hours before my wedding started. So the staff was already worn out. I did not see Clive at all that whole day. The only apology I got was from a bust boy, very sweet guys. I saw him running around everywhere the day of the wedding handing lights, picking up chairs, etc. He said “I am truly sorry, I saw you when you got here but I couldn’t do anything it was above my paygrade.” The only person that apologized was someone that does not get paid enough but saw how messed up this company is.. Anyways. This was my experience with these awful people. I later on sent an email to Clive and he said and I quote “You should have gotten a wedding coordinator, this was too much and too many details for us” It would have been nice for him to have mentioned this when I got together with him and explained all the details. My wedding was 2 months ago and I have been putting off any of this because it is just bad energy that I don’t need to relieve. It is just a shame that a company would not even apologize putting someone through all this on the day they are supposed to be the happiest.