Annie's Room Bridal & Formal Reviews
View more informationReviews
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Quality of service 4.8 out of 5 rating
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Average response time 4.8 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.8 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
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Megan B. Sent on 12/15/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Found my dream dress!
Highly recommend Annie's Room! I had a really hard time finding my perfect dress, and the team here was so kind and helpful! I had been to four Knoxville boutiques prior to coming here and was getting so frustrated with the whole process, but Annie's Room had such a great selection. I ended up finding my dream dress and couldn't have been happier with it.Highly recommend Annie's Room! I had a really hard time finding my perfect dress, and the team here was so kind and helpful! I had been to four Knoxville boutiques prior to coming here and was getting so frustrated with the whole process, but Annie's Room had such a great selection. I ended up finding my dream dress and couldn't have been happier with it.Annie's Room Bridal & Formal's reply:
Megan,
Thank you so much for taking the time to give us your review! It makes us very proud to know that our team gave you a wonderful shopping and purchase experience! We are very grateful to you for your business and support!
Sincerely,
Kristie Johnson
Owner
Annie's Room -
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Haley Sent on 05/09/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Go to Annie’s Room!
Annie’s Room has so many options for brides, and the staff is so kind and accommodating. Shout out to Kelsey for helping me find my dream dress!Annie’s Room has so many options for brides, and the staff is so kind and accommodating. Shout out to Kelsey for helping me find my dream dress!Annie's Room Bridal & Formal's reply:
Haley, Thank you so much for taking the time to give us your review! It makes me very proud to know you had a wonderful shopping and purchase experience at Annie's Room. On behalf of Kelsey and our entire team we are very grateful for your business and support! Sincerely, Kristie -
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Brandy Sent on 05/09/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely Amazing! I couldn't have had a better experience! These ladies are absolutely wonderful! ❤Absolutely Amazing! I couldn't have had a better experience! These ladies are absolutely wonderful! ❤Annie's Room Bridal & Formal's reply:
Brandy,
Thank you so much!! On behalf of our entire team we are so proud you have had great experience here at Annie's Room and we are very grateful for your business and support!
Sincerely,
Kristie -
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Vanessa Sent on 06/07/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was so pleased with my dress from Annie's Room, and couldn't have been happier with the service! The staff were lovely to work with, service was timely, and the prices were very reasonable. Full marks!I was so pleased with my dress from Annie's Room, and couldn't have been happier with the service! The staff were lovely to work with, service was timely, and the prices were very reasonable. Full marks!Annie's Room Bridal & Formal's reply:
Vanessa thank you so much for taking the time to write your review, on behalf of my entire team we greatly value your support! It was an honor to be a part of your wedding day, and I am very proud that you had a positive shopping and buying experience! Sincerely, Kristie -
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Kaylee Sent on 08/13/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Annie's room was wonderful to work with. I was treated like family the whole time. They fit me multiple times to decide between dresses, try on my dress when it arrived, etc. I felt the dresses they had were unique and one of a kind. Kristy even set me up with Jeanna who did alterations for my dress and who was also amazing. Highly recommend!!Annie's room was wonderful to work with. I was treated like family the whole time. They fit me multiple times to decide between dresses, try on my dress when it arrived, etc. I felt the dresses they had were unique and one of a kind. Kristy even set me up with Jeanna who did alterations for my dress and who was also amazing. Highly recommend!!Annie's Room Bridal & Formal's reply:
Kaylee, Thank you so much for taking the time to write your review and share your purchasing and alterations experience. I makes me so happy to know that we were a part of making your wedding day planning enjoyable! that is our goal every day and on behalf of Jennna, myself and our entire team we are so grateful and appreciate your business and support! Sincerely, Kristie -
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Jennifer Sent on 05/24/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My mom and I looked for two days for the perfect dress. Not expecting to find anything, we decided to try one more place in Kingsport, Annie's Room. As soon as we walked in they asked if we had an appointment. After telling them no, they said, no problem come on in. They made us feel important and treated us like queens. I tried on three dresses and that fourth dress was the one. They set us up with their seamstress (Who was fabulous to work with and extremely reasonably priced) The entire process was so much fun, when I picked up my dress the week of the wedding I was a little sad as they all felt like family. Overall, it was a wonderful experience and I would recommend them to anyone. Thank you for making a girl feel like a true princess.My mom and I looked for two days for the perfect dress. Not expecting to find anything, we decided to try one more place in Kingsport, Annie's Room. As soon as we walked in they asked if we had an appointment. After telling them no, they said, no problem come on in. They made us feel important and treated us like queens. I tried on three dresses and that fourth dress was the one. They set us up with their seamstress (Who was fabulous to work with and extremely reasonably priced) The entire process was so much fun, when I picked up my dress the week of the wedding I was a little sad as they all felt like family. Overall, it was a wonderful experience and I would recommend them to anyone. Thank you for making a girl feel like a true princess.Annie's Room Bridal & Formal's reply:
Jennifer that makes me truly proud! To know my team made your entire wedding gown shopping experience a positive one is so rewarding! My heart is happy!! I have a quote in the store that says "may all who enter as guests leave as friends", please visit us any time!! Thank you so much your business, support and taking the time to write your review and share with us!
Sincerely, Kristie -
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Jessi Sent on 10/07/20165 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
From the first time I walked into Annie's Room I knew I wanted to get my dress from there. I had tried different places that people recommend in Asheville, but Annie's Room was far better for my taste. It is nice to have a huge selection but with a small supportive staff. The staff was honest with me about styles that fit my body type. I was always welcomed when I walked in the door through multiple fittings. During my final fitting, I could feel the excitement of the entire staff and was welcomed with hugs, when the dress was finished and looked amazing !! I would highly recommend Annie's Room!!!From the first time I walked into Annie's Room I knew I wanted to get my dress from there. I had tried different places that people recommend in Asheville, but Annie's Room was far better for my taste. It is nice to have a huge selection but with a small supportive staff. The staff was honest with me about styles that fit my body type. I was always welcomed when I walked in the door through multiple fittings. During my final fitting, I could feel the excitement of the entire staff and was welcomed with hugs, when the dress was finished and looked amazing !! I would highly recommend Annie's Room!!!Annie's Room Bridal & Formal's reply:
Jessi on behalf of my entire team I truly appreciate your support! It makes me very proud to know that your entire shopping experience at Annie's Room was positive. To see every Brides vision come together is what we strive for and again thank you so much for taking the time to share. Sincerely, Kristie -
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User2355514 Sent on 10/07/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Very comfortable environment to try on wedding dresses. The staff is super friendly, especially Cori! You should ask for her if you make an appointment. Walk-ins are welcome. I walked in all three times I visited the shop. The owner will work hard to find your dress. It was a great experience!Very comfortable environment to try on wedding dresses. The staff is super friendly, especially Cori! You should ask for her if you make an appointment. Walk-ins are welcome. I walked in all three times I visited the shop. The owner will work hard to find your dress. It was a great experience!Annie's Room Bridal & Formal's reply:
On behalf of my entire team I truly appreciate your support! Cori is my Senior team member and I am always proud of her hard work and dedication. Our goal is to make every customer feel at home and appreciated. I am proud you had a wonderful shopping experience at Annie's Room. Sincerely, Kristie Johnson Owner Annie's Room -
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Jessica Sent on 11/29/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I love Annie's Room! I bought a bridesmaid dress there for one of my best friends' weddings in 2014, so I was excited to return to look for my own wedding dress. Kristie helped me to have my own Say Yes to the Dress experience and find THE dress! Fortunately, my dress didn't need too many alterations, but Jeanna was wonderful in making sure my dress fit perfectly and that my bustle was exactly how I wanted it. I highly recommend Annie's Room and I am so pleased with my experiences there.I love Annie's Room! I bought a bridesmaid dress there for one of my best friends' weddings in 2014, so I was excited to return to look for my own wedding dress. Kristie helped me to have my own Say Yes to the Dress experience and find THE dress! Fortunately, my dress didn't need too many alterations, but Jeanna was wonderful in making sure my dress fit perfectly and that my bustle was exactly how I wanted it. I highly recommend Annie's Room and I am so pleased with my experiences there.Annie's Room Bridal & Formal's reply:
Jessica! Thank you so much for taking the time to write your review and on behalf of my entire team and myself I truly appreciate your support. It makes me so proud to read that you had two positive shopping experiences at Annie's Room, again I am very grateful. Sincerely, Kristie -
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User2357263 Sent on 10/08/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I ordered my bridesmaid dresses from Annie's Room and I was very pleased! They were perfect! The staff was very helpful and sweet! They take notes of every appointment you have with them and they truly want your wedding day to be perfect for you!I ordered my bridesmaid dresses from Annie's Room and I was very pleased! They were perfect! The staff was very helpful and sweet! They take notes of every appointment you have with them and they truly want your wedding day to be perfect for you!Annie's Room Bridal & Formal's reply:
Thank you! We really strive for our Bridesmaids to feel confident about their purchase! I am so happy your girls were pleased with their experience at Annie's Room and we are very grateful for your support. Sincerely, Kristie Johnson Owner Annie's Room -
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User2176231 Sent on 06/12/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The girls at Annie's Room are fabulous! They are so friendly and helpful with any questions you may have.The girls at Annie's Room are fabulous! They are so friendly and helpful with any questions you may have. -
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User1264660 Sent on 07/30/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The owner and staff at Annie's room are second to none. They carry a huge inventory, but if they don't have what you're looking for they are sure to find it... I found my dress searching through a catalog, Christy was able to order and get the dress within a couple short weeks. She followed up with me before and after my wedding. I am blessed to have found them!!!!The owner and staff at Annie's room are second to none. They carry a huge inventory, but if they don't have what you're looking for they are sure to find it... I found my dress searching through a catalog, Christy was able to order and get the dress within a couple short weeks. She followed up with me before and after my wedding. I am blessed to have found them!!!! -
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Mark Sent on 10/23/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We got my wife's wedding dress, and the entire wedding party's dresses/tuxes from Annie's Room. We were very happy with the quality, professionalism and their attention to detail. We wouldn't have chosen anyone else! They made our day come true!We got my wife's wedding dress, and the entire wedding party's dresses/tuxes from Annie's Room. We were very happy with the quality, professionalism and their attention to detail. We wouldn't have chosen anyone else! They made our day come true! -
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User887504 Sent on 08/03/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The staff and the seamstress at Annie's Room were incredible. They were attentive and worked with us for bridal portraits and the wedding.The staff and the seamstress at Annie's Room were incredible. They were attentive and worked with us for bridal portraits and the wedding. -
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Sarah Sent on 07/31/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Kristie and her team at Annie's Room are truly amazing at what they do, and they make you feel welcome every time you set foot into the store. They take the time to get to know you as a person, as well as your vision for your big day. I cannot count the number of times I came to the store with questions, and each and every time I left the store at ease. Kristie even shipped out two of my bridesmaid's dresses to my two maids who would not have been able to come down to TN for fittings. On the eve of my wedding, with a wrinkled dress and a frazzled bride-brain, I called the store in a panic and Ashley actually came all the way to the church the morning of my wedding day to steam my dress! I cannot thank her enough for doing this for me, she and Kristie have the biggest hearts! Thanks to this emergency steaming, my dress was back to looking amazing! :) The seamstress, Jeanna, was a delight to work as well. Not a single time did anything go wrong--tuxes and shoes were in on time, and looked great! I have to mention that Anthony was amazing!! He fitted my groom, dad and groomsmen, and was so much fun to work with! Everyone looked amazing on our big day, and I owe it to the staff at Annie's Room for making it all come together so nicely. A special thanks again to Ashley, Kristie, Anthony and Jeanna! You all are amazing!! Cannot recommend you guys enough!Kristie and her team at Annie's Room are truly amazing at what they do, and they make you feel welcome every time you set foot into the store. They take the time to get to know you as a person, as well as your vision for your big day. I cannot count the number of times I came to the store with questions, and each and every time I left the store at ease. Kristie even shipped out two of my bridesmaid's dresses to my two maids who would not have been able to come down to TN for fittings. On the eve of my wedding, with a wrinkled dress and a frazzled bride-brain, I called the store in a panic and Ashley actually came all the way to the church the morning of my wedding day to steam my dress! I cannot thank her enough for doing this for me, she and Kristie have the biggest hearts! Thanks to this emergency steaming, my dress was back to looking amazing! :) The seamstress, Jeanna, was a delight to work as well. Not a single time did anything go wrong--tuxes and shoes were in on time, and looked great! I have to mention that Anthony was amazing!! He fitted my groom, dad and groomsmen, and was so much fun to work with! Everyone looked amazing on our big day, and I owe it to the staff at Annie's Room for making it all come together so nicely. A special thanks again to Ashley, Kristie, Anthony and Jeanna! You all are amazing!! Cannot recommend you guys enough! -
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Emily Sent on 06/09/20085 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Annie's Room was able to find and order my dream dress for a better price than any other boutique. Their service was wonderful and friendly!Annie's Room was able to find and order my dream dress for a better price than any other boutique. Their service was wonderful and friendly! -
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Mary H. Sent on 12/08/20231 out of 5 rating
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Quality of service 1.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 1.0 out of 5 rating
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Value 1.0 out of 5 rating
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Flexibility 1.0 out of 5 rating
Homecoming Dress
Purchased homecoming dress. Sequins fell off before granddaughter got out the door. After wearing two hours several patches of sequins had fallen off. Signed no refund clause. Took dress back. They looked for matching sequins which they did not have. Asked if they could return to distributor but said no because it was last years dress. Suggested I cut off train and use sequins to repair bodice. I asked if they would incur costs. They would not. I understand no return in case of changed mind. But when a dress is falling apart before being worn there should be refund. They were unwilling to work with me in any way.Purchased homecoming dress. Sequins fell off before granddaughter got out the door. After wearing two hours several patches of sequins had fallen off. Signed no refund clause. Took dress back. They looked for matching sequins which they did not have. Asked if they could return to distributor but said no because it was last years dress. Suggested I cut off train and use sequins to repair bodice. I asked if they would incur costs. They would not. I understand no return in case of changed mind. But when a dress is falling apart before being worn there should be refund. They were unwilling to work with me in any way. -
Quality of service
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