Ameristar Casino Resort Spa Reviews

Reviews

• Alyssa Sent on 09/21/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The best experience ever!

  So we went through a lot with COVID, long story short we had to plan our wedding several times. We also had to trim our guest list a bit because of COVID, I have no worries that they can accommodate bigger parties. We thought we had a place planned out and ready to go, but at the last minute (3 weeks before our wedding) they canceled on us. My photographer suggested this place. This place was a hidden gem for us! We needed up on the lawn on the 5th floor. Working with everyone was the best experience and they wanted to make sure that we had a great experience. We worked closely with Samantha and Paul. They actually cared and made me feel important! I would 100% do my wedding here again. The food was amazing. Like I tried food for the place that canceled on us and it wasn’t that good; and I’m not stretching when I say the food is amazing. Along with that, the service was astounding. They always made sure that everyone, not just the bride and groom, were happy. We had the best day!
  
  This is for the st. Charles Ameristar, this website wont let me change the review!

  So we went through a lot with COVID, long story short we had to plan our wedding several times. We also had to trim our guest list a bit because of COVID, I have no worries that they can accommodate bigger parties. We thought we had a place planned out and ready to go, but at the last minute (3 weeks before our wedding) they canceled on us. My photographer suggested this place. This place was a hidden gem for us! We needed up on the lawn on the 5th floor. Working with everyone was the best experience and they wanted to make sure that we had a great experience. We worked closely with Samantha and Paul. They actually cared and made me feel important! I would 100% do my wedding here again. The food was amazing. Like I tried food for the place that canceled on us and it wasn’t that good; and I’m not stretching when I say the food is amazing. Along with that, the service was astounding. They always made sure that everyone, not just the bride and groom, were happy. We had the best day!
  
  This is for the st. Charles Ameristar, this website wont let me change the review!
• 
  User882396 Sent on 07/31/2012
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Ameristar ended up being the most magnificent reception venue! We had our reception in the Summit Ballroom. The staff went above and beyond my expectations and made us feel like royalty. After the reception we all headed to the casino floor and the party lasted all night! When you play games on the casino floor you drink for free - so you know what I mean!
  I would highly recommend this venue to everyone still searching for a fun place to have your reception!!

  Ameristar ended up being the most magnificent reception venue! We had our reception in the Summit Ballroom. The staff went above and beyond my expectations and made us feel like royalty. After the reception we all headed to the casino floor and the party lasted all night! When you play games on the casino floor you drink for free - so you know what I mean!
  I would highly recommend this venue to everyone still searching for a fun place to have your reception!!
• Jill Sent on 06/23/2012
  4.8 out of 5 rating

  4.8
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    4.5 out of 5 rating
    4.5
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.5 out of 5 rating
    4.5

  Ameristar was incredible to work with. We worked with Jennifer the entire time and she was incredible. She answered all of our questions, worked with us through all our meal choices and was there for everything. We did have two things that we weren’t crazy about, but understood. We used the outside area by the pool for our ceremony and prior to our wedding they were redoing some of the concrete work outside the pool. Because of some unforeseen issues, they couldn’t finish until after the wedding. Some of the grass was torn up because of this. We thought this would be an issue, but really once we got the chairs set up, you couldn’t notice. We also wanted to use our decorator to drape fabric from the ceiling. We weren’t allowed to use anyone but their inside decorator. We weren’t crazy about it, but in the end it all worked out. Overall we were so happy we went with Ameristar. Jennifer and the rest of the staff were incredible. Everyone gave rave reviews on the food and the cake was incredible. An excellent space with so many extras as well!

  Ameristar was incredible to work with. We worked with Jennifer the entire time and she was incredible. She answered all of our questions, worked with us through all our meal choices and was there for everything. We did have two things that we weren’t crazy about, but understood. We used the outside area by the pool for our ceremony and prior to our wedding they were redoing some of the concrete work outside the pool. Because of some unforeseen issues, they couldn’t finish until after the wedding. Some of the grass was torn up because of this. We thought this would be an issue, but really once we got the chairs set up, you couldn’t notice. We also wanted to use our decorator to drape fabric from the ceiling. We weren’t allowed to use anyone but their inside decorator. We weren’t crazy about it, but in the end it all worked out. Overall we were so happy we went with Ameristar. Jennifer and the rest of the staff were incredible. Everyone gave rave reviews on the food and the cake was incredible. An excellent space with so many extras as well!
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• Sally Sent on 10/15/2016
  2.7 out of 5 rating

  2.7
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    1.5 out of 5 rating
    1.5
  • Flexibility
    3.0 out of 5 rating
    3.0

  We recently had our wedding here, there were a lot of good things about the venue such as the food for our buffet we had, the executive chef Chris is amazing, the ceremony balcony is stunning in the fall. The bad things were that we were setup to rent 2 suites at a slight discounted rate the night before our wedding, we were told less than a month before our wedding when we went over some room details that the suites had been rented out already due to a poker tournament happening the same weekend as our wedding so we had to rent 3 standard rooms for the night before for almost all the bridesmaids and groomsmen to stay in. Bridesmaids got makeup/hair done, at 12:30pm day of wedding, Ameristar coordinator calls room to tell me that the bridal suite (we get comped for wedding night) is ready, we move there, get dressed. Someone went to use main bathroom within suite, they said water was at brim of the toilet, I called maintenance who came up and the guy flushed the toilet flooding the whole suite bathroom into the room itself on the carpet. He was yelling at women in bridesmaid dresses and a wedding gown to get in the bathroom to get their clothes out of there an hour before the wedding (not happening man) and Ameistar didn't have working fans to dry the carpet so they tried towel drying it. 5 hours later when we came back the floor was still wet in our bridal suite. Other issues occurred as well, I recommend keeping copies and records of conversations with the coordinator to look back on because there are things that they forget to do or end up changing, we had an amazing wedding but mostly because of our day of coordinator, my family helping, and the chef at Ameristar.

  We recently had our wedding here, there were a lot of good things about the venue such as the food for our buffet we had, the executive chef Chris is amazing, the ceremony balcony is stunning in the fall. The bad things were that we were setup to rent 2 suites at a slight discounted rate the night before our wedding, we were told less than a month before our wedding when we went over some room details that the suites had been rented out already due to a poker tournament happening the same weekend as our wedding so we had to rent 3 standard rooms for the night before for almost all the bridesmaids and groomsmen to stay in. Bridesmaids got makeup/hair done, at 12:30pm day of wedding, Ameristar coordinator calls room to tell me that the bridal suite (we get comped for wedding night) is ready, we move there, get dressed. Someone went to use main bathroom within suite, they said water was at brim of the toilet, I called maintenance who came up and the guy flushed the toilet flooding the whole suite bathroom into the room itself on the carpet. He was yelling at women in bridesmaid dresses and a wedding gown to get in the bathroom to get their clothes out of there an hour before the wedding (not happening man) and Ameistar didn't have working fans to dry the carpet so they tried towel drying it. 5 hours later when we came back the floor was still wet in our bridal suite. Other issues occurred as well, I recommend keeping copies and records of conversations with the coordinator to look back on because there are things that they forget to do or end up changing, we had an amazing wedding but mostly because of our day of coordinator, my family helping, and the chef at Ameristar.