Camille S. Sent on 07/28/2024
-
Quality of service
2.0 out of 5 rating
-
Average response time
1.0 out of 5 rating
-
Professionalism
1.0 out of 5 rating
-
Value
1.0 out of 5 rating
-
Flexibility
1.0 out of 5 rating
Very displeased
Upon signing a contract with American West heritage center to provide services for my son’s wedding, we were told we would have access to the buildings prior to 10 am through their main gate. When we arrived the morning of the wedding, at 9:15 am, we were informed we would have to access the property through their back entrance. I reminded staff we had a 40 foot trailer and were guaranteed their road was “just redone last year and easily accessible for the size of our trailer”. Not only is there tree that covers a good portion of the roadway that tore off our antenna as we turned onto the narrow farming road, but the road had multiple S curves that were too tight for our truck and trailer, so we were forced to cut through parts of the field. At one point, now nearly 10 am, there was a JLG boom blocking the roadway making it impossible for us to get through. My husband owns a similar piece of equipment and moved , as it was unoccupied yet the keys were in it. He literally moved it 6 feet to clear the roadway, so we could continue on safely. Due to frustration of having to access the property differently than promised and expected, I did yell at 2 very sweet young ladies that had no control over the situation. I have apologized and I was wrong, however, Nick, the director was less than kind to us after they did not deliver on their promises. That afternoon, we were told by Nick we would be allowed to exit through the main entrance to avoid the farming road due to our morning problems. At the end of the night, staff told us we would have to leave the same way we entered and would not be allowed to exit the front gates. It was after 10 pm and very dark. We drove very slowly, as we knew the road was problematic in the light, and we be much more difficult in the dark. As we made the last very sharp turn, nearly a 180 degree curve, the back end of our trailer slid off the embankment, bringing our truck to a sudden halt. Two of the three axels of the trailer were off the ground and the trailer was tipped dangerously close to rolling over. My husband had no other option than to put the truck into 4 wheel drive and yank the trailer back up onto the road and into the field. Our daughter went for help and was asked by staff “how much my husband had to drink that night”. My husband does not drink! That happened on Friday night and are waiting for a call from the director, Nick. I thought this would b b e more important to them, considering we had told them it was dangerous and not appropriate for us to enter or exit their property the way they made us. They were aware of the problem and we were told we should have “assessed the situation prior to the event”, although we were never planning to access through the back, as we arrived prior to 10am, as directed by office staff. The staff helping with the event were great, but their lack of communication and appropriate planning and follow through was detrimental to our property. We are looking at more than $1000 in damages due to their negligence
Upon signing a contract with American West heritage center to provide services for my son’s wedding, we were told we would have access to the buildings prior to 10 am through their main gate. When we arrived the morning of the wedding, at 9:15 am, we were informed we would have to access the property through their back entrance. I reminded staff we had a 40 foot trailer and were guaranteed their road was “just redone last year and easily accessible for the size of our trailer”. Not only is there tree that covers a good portion of the roadway that tore off our antenna as we turned onto the narrow farming road, but the road had multiple S curves that were too tight for our truck and trailer, so we were forced to cut through parts of the field. At one point, now nearly 10 am, there was a JLG boom blocking the roadway making it impossible for us to get through. My husband owns a similar piece of equipment and moved , as it was unoccupied yet the keys were in it. He literally moved it 6 feet to clear the roadway, so we could continue on safely. Due to frustration of having to access the property differently than promised and expected, I did yell at 2 very sweet young ladies that had no control over the situation. I have apologized and I was wrong, however, Nick, the director was less than kind to us after they did not deliver on their promises. That afternoon, we were told by Nick we would be allowed to exit through the main entrance to avoid the farming road due to our morning problems. At the end of the night, staff told us we would have to leave the same way we entered and would not be allowed to exit the front gates. It was after 10 pm and very dark. We drove very slowly, as we knew the road was problematic in the light, and we be much more difficult in the dark. As we made the last very sharp turn, nearly a 180 degree curve, the back end of our trailer slid off the embankment, bringing our truck to a sudden halt. Two of the three axels of the trailer were off the ground and the trailer was tipped dangerously close to rolling over. My husband had no other option than to put the truck into 4 wheel drive and yank the trailer back up onto the road and into the field. Our daughter went for help and was asked by staff “how much my husband had to drink that night”. My husband does not drink! That happened on Friday night and are waiting for a call from the director, Nick. I thought this would b b e more important to them, considering we had told them it was dangerous and not appropriate for us to enter or exit their property the way they made us. They were aware of the problem and we were told we should have “assessed the situation prior to the event”, although we were never planning to access through the back, as we arrived prior to 10am, as directed by office staff. The staff helping with the event were great, but their lack of communication and appropriate planning and follow through was detrimental to our property. We are looking at more than $1000 in damages due to their negligence
