Madison M. Sent on 05/29/2021
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Quality of service
2.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
1.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
4.0 out of 5 rating
0/10 would recommend
To begin, this review is a transparent perspective of my personal experience with Ally Yost as my wedding MUA. I originally booked Ally in 2019 for my Sept. 2020 wedding. Due to COVID, we rescheduled the wedding to May 2021. Ally required a $275 rescheduling fee, that I paid without hesitation, to reschedule to the new date. Leading up to my wedding, Ally became difficult to get in contact with, by text and email. It took days to weeks for my coordinator or myself to receive responses from her. Moving forward... Per my contract with my venue, we were allotted the time of 11 AM - 11 PM for the day of the wedding. When timelines were sent out by my day of coordinator to all of the vendors, Ally informed them that she would need to begin at 10 AM in order to have 5 faces done by 1:30 PM. Now, my venue allowed bridal parties to enter earlier, but there was a $250 charge for early entry. Due to the request from Ally, we paid the $250 to the venue in order for her to begin make-up at 10 AM. Fast forward to the day of the wedding... My bridesmaids and myself arrive at the venue at 9:55 AM. Ally is not there yet, but we wait around until 10:20 AM. At this point, I found my day of coordinator to confirm Ally stated she would be there at 10 AM. Coordinator confirmed Ally was supposed to be there at 10 AM. After a few tries, we finally got ahold of Ally. She had forgotten she had a wedding that day. Ally ended up being 2 HOURS late to the start time SHE requested. Ally completed me (the bride) and my mother first. My other three bridesmaids, that were suppose to be receiving services from Ally on this day, had to begin their own make up. Ally provided their contour, powders, eyes, and additional finishing touches. Despite being 2 hours late, Ally was able to apply make up to all 5 faces. There were multiple adjustments made to our timeline due to this delay, but we were able to move forward with our day nonetheless. After taking some time to think about my experience, I emailed Ally to discuss a partial refund. I asked for a $10-$15 refund for my bridesmaids. Each girl paid to receive a FULL service of professional make up. Yet, each girl ended up having to use their own products to begin their own make up until Ally could get to them. Next, I asked to be reimbursed for the $250 I paid to my venue for extra time that Ally requested. This was not a written fee in mine and Ally’s contract, but this is a fee that I personally felt she had become responsible for after failing to arrive at the agreed time we had paid for. Once Ally responded, she voiced that she did not believe this was her fee to pay and she argued that she could not agree to refund my bridesmaids because she still “completed” their make up. I attempted multiple times through emails to provide clarity to Ally as to why I felt a partial refund was in order. Although Ally continued to own up to the fact that she was 2 hours late, she was unable to provide any further professionalism in our communication. After many back and forth emails, Ally agreed to refund $10 to each of my bridesmaids ($30 total) “out of the integrity of her business”. She restated she would not agree to pay the $250, the $250 we spent on time that she requested, but failed to show up for. Throughout our emails, Ally continued to reiterate that the quality of her work was not compromised. I do not question her talent or quality of work, but I do question her professionalism and ability to run a business.
To begin, this review is a transparent perspective of my personal experience with Ally Yost as my wedding MUA. I originally booked Ally in 2019 for my Sept. 2020 wedding. Due to COVID, we rescheduled the wedding to May 2021. Ally required a $275 rescheduling fee, that I paid without hesitation, to reschedule to the new date. Leading up to my wedding, Ally became difficult to get in contact with, by text and email. It took days to weeks for my coordinator or myself to receive responses from her. Moving forward... Per my contract with my venue, we were allotted the time of 11 AM - 11 PM for the day of the wedding. When timelines were sent out by my day of coordinator to all of the vendors, Ally informed them that she would need to begin at 10 AM in order to have 5 faces done by 1:30 PM. Now, my venue allowed bridal parties to enter earlier, but there was a $250 charge for early entry. Due to the request from Ally, we paid the $250 to the venue in order for her to begin make-up at 10 AM. Fast forward to the day of the wedding... My bridesmaids and myself arrive at the venue at 9:55 AM. Ally is not there yet, but we wait around until 10:20 AM. At this point, I found my day of coordinator to confirm Ally stated she would be there at 10 AM. Coordinator confirmed Ally was supposed to be there at 10 AM. After a few tries, we finally got ahold of Ally. She had forgotten she had a wedding that day. Ally ended up being 2 HOURS late to the start time SHE requested. Ally completed me (the bride) and my mother first. My other three bridesmaids, that were suppose to be receiving services from Ally on this day, had to begin their own make up. Ally provided their contour, powders, eyes, and additional finishing touches. Despite being 2 hours late, Ally was able to apply make up to all 5 faces. There were multiple adjustments made to our timeline due to this delay, but we were able to move forward with our day nonetheless. After taking some time to think about my experience, I emailed Ally to discuss a partial refund. I asked for a $10-$15 refund for my bridesmaids. Each girl paid to receive a FULL service of professional make up. Yet, each girl ended up having to use their own products to begin their own make up until Ally could get to them. Next, I asked to be reimbursed for the $250 I paid to my venue for extra time that Ally requested. This was not a written fee in mine and Ally’s contract, but this is a fee that I personally felt she had become responsible for after failing to arrive at the agreed time we had paid for. Once Ally responded, she voiced that she did not believe this was her fee to pay and she argued that she could not agree to refund my bridesmaids because she still “completed” their make up. I attempted multiple times through emails to provide clarity to Ally as to why I felt a partial refund was in order. Although Ally continued to own up to the fact that she was 2 hours late, she was unable to provide any further professionalism in our communication. After many back and forth emails, Ally agreed to refund $10 to each of my bridesmaids ($30 total) “out of the integrity of her business”. She restated she would not agree to pay the $250, the $250 we spent on time that she requested, but failed to show up for. Throughout our emails, Ally continued to reiterate that the quality of her work was not compromised. I do not question her talent or quality of work, but I do question her professionalism and ability to run a business.
