Alexis Russell Jewelry Reviews
Reviews
4.5 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
4.5 out of 5 rating
165 Reviews
90% recommend it
Awards
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Tony P. Sent on 10/12/2023
Engagement Ring
Patrick helped me design a simple, yet unique ring for my future husband! Patrick was so patient, kind, helpful, and knowledgeable of all things needed to know about rings. He provided feedback when needed, and even shared his own ring for some inspiration! I can't express enough how helpful and kind Patrick was, he really brought to life for the vision I had for an engagement ring! He assured me that it would arrive just in time for the proposal window! He was very quick to answer any and all questions during our call, as well as over email. Overall, when the ring arrived I was so excited and couldn't wait to pop the question to my now fiancé. Patrick helped so much to make this possible! I can't take full credit on this customized ring that my fiancé loves, as I did not work on it alone. Thank you Patrick for helping us on next chapter of our lives! -
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![Emily]()
Emily Sent on 02/28/202312/10 Recommend!!
Love Alexis Russell! They not only created my dream engagement ring, but when it came time to pick out our wedding bands they were so helpful. The team is patient and thorough, and I especially appreciate Gaby who sent me all the possible stacking combos! Everything was handled smoothly and professionally and the rings are gorgeous! 12/10 recommend.Alexis Russell Jewelry's reply:
Congratulations! We loved working with you and are so happy you found your dream rings with us. all the best! -
![Nicole]()
Nicole N. Sent on 06/05/2023My Dream Stack
There aren’t enough words in the dictionary to explain how incredible the Alexis Russell team is. I was a long time follower of their work and was blessed with a fiancée who knew about my AR obsession and worked with the team to create a custom engagement ring.
I cannot thank AR enough for the care and craftsmanship put into my engagement set. I believe he may have worked with Patrick when designing the main ring, and I had the pleasure of working with Gaby when choosing my stack. The customer care team is incredibly helpful, kind, and supportive throughout the entire process. I felt well informed and Gaby especially was extremely patient with me as we went back and forth with pics of different stack options.
Perhaps it’s the styles that we chose compared to other reviewers, but all of the diamonds/prongs are solid and I have had no concerns about quality or craftsmanship of the rings. They are gorgeous heirloom pieces and I’ve already received countless compliments from friends and strangers alike.
My one recommendation is if you choose to work with AR for any $$$ jewelry the best thing you can do for yourself is purchase insurance on your piece! It is worth the small investment to make sure your beautiful new piece is protected!
Thank you Alexis Russell team a million times over for creating my dream ring - I appreciate you beyond words and am excited for the pieces yet to come! -
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![Cody]()
Cody D. Sent on 03/18/2024Heirloom Quality
Super pleased! Patrick was brilliant to work with. The ring came out with impeccable craftsmanship. I especially loved how delicate the hammered texture was done on the band. -
![Selina]()
Selina N. Sent on 11/16/2023It’s cliche but the first word that comes to mind is amazing. They are nothing short of that.
I hope one day that Alexis Russell gets the recognition that they deserve and it’s a well known company in the wedding/engagement ring scene. They craft the most gorgeous and unique jewelry with pride. I get SO many compliments on my engagement ring and even more on my wedding stack.
I live within driving distance from their studio so I have interacted with them both through email and in person and have had nothing less than a great experience. I recently dropped off my rings to get soldered and throughout that process alone I talked to multiple different people throughout their team. I personally think that shows that everyone there is invested in their work and providing the best service at every stage of the process.
I began by emailing with Gaby to set up the appointment to drop my ring off and gain more information regarding the soldering process. When I dropped off my ring I spoke with the man who greeted us at the door (I really wish I knew his name because he was great) and I asked him a question regarding the height of a setting in my ring. He recognized my concern and had another man come and speak with me to also hear what I was curious about (I also wish I knew his name). They both reassured me that they would speak with the jeweler and pass on the conversation. Within a few days I had an email from Patrick who explained the options and what we could do to lower my setting. He also answered all of my questions and sent pictures to help me visualize how the changes would look. Once the ring was complete I received an email from Zach to confirm my shipping address and he also answered my questions about the process of getting an appraisal. And those are just the people who I communicated directly with and not the people who might also be behind the scenes.
I agree that it can be nerve wracking working with a company that isn’t in your area for something as monumental as your wedding rings BUT I will recommend Alexis Russell endlesslyAlexis Russell Jewelry's reply:
Selina, it was lovely having you in studio. Thank you deeply for the kind words about the team and our products. I'm happy we were able to adjust your wedding band so that it can wear better for lifestyle. Please stop back any time! -
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![Jacquelyn]()
Jacquelyn B. Sent on 12/11/2023Gorgeous ring! Phenomenal customer service
Patrick was phenomenal, he answered all of my questions during the virtual consultation. He shared the same excitement I had, and it was pleasant speaking with him. His customer service is on point, and he answered all of my emails, quickly, within a timely manner.
I will definitely be back to purchase more beautiful pieces from here soon. -
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![Dawni]()
Dawni R. Sent on 08/15/2023The most stunning ring
I have had an Alexis Russell engagement ring in my dreams for many years, even before I met my Fiancé. I could not be more happy with my ring. It is beautiful and elegant and unique. I also got their ring cleaner and it works very well! Thank you Alexis Russell for making such beautiful rings. I will truly treasure it forever. -
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![Katie]()
Katie Sent on 10/30/2023Perfect Wedding Band Stack
I recently went back and forth with Zach to help design a wedding band to fit my AR engagement ring. They helped to come up with the perfect wedding band for me, provided pictures of what different band designs would look like stacked with mine, and ultimately helped accommodate all of my requests. My wedding band is perfect and exactly what I was looking for to go with my engagement ring perfectly! 10/10 recommend -
Michael S. Sent on 12/19/2023
Fanatstic!!!!!!
A wonderful experience through and through. They were super responsive and helpful during the early stages of buying and designing the engagement ring and then getting to go into their beautiful studio and speak in person was amazing doubly so.
Truly can't express How happy we are with the process and product. The rings we have are also a reminder of this as well. -
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![Gabgoose]()
Gabrielle T. Sent on 09/27/2022Stunning and one of a kind!
If you want to support local, one of kind designs and exquisite quality pieces - look no further. They worked with both my wife and I on my dream rings with patience, enthusiasm, a warm embrace and diligence. It’s everything I wanted and more. They work with you through the whole process and don’t leave you in the dark. They have an option for everyone. Truly could not have asked for anything better.Alexis Russell Jewelry's reply:
Gabrielle- thank you for your kind words about our jewelry and the level of service we offer at AR. We take pride in offering one of a kind stones and designs, and are so glad that you found the perfect piece with us! -
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![Nick]()
Nick S. Sent on 10/15/2021Absolutely stunning, unique, affordable, and A+++ customer service!
I have ordered two pieces from Alexis Russell, and they are my absolute favorite jewelry I have ever purchased. The first was a necklace for my partner's birthday, and the second was an engagement ring. She loves the necklace, and I can't wait for her to see the ring!
Not only is the work gorgeous, but the staff at AR are out of this world. On both occasions they worked with me to make sure I would have what I needed within my (procrastinator) timeline. Patrick in particular was fantastic! I can't get over how wonderful the entire team is to work with, and I can't see myself ever buying from anyone else ever again.
Oh, and did I mention how affordable the whole process was? I truly believe that the price tag for the ring is way below what any other vendor would charge.Alexis Russell Jewelry's reply:
hi nick!
thank you so much for your incredibly kind review. you're always a pleasure to work with, we hope she loves the ring!
please let us know if we can be of any assistance in the future.
best,
the AR team! -
![Megan]()
Megan S. Sent on 12/20/2022They deliver a great product and have amazing service
I sent my engagement ring to be resized. While it was at Alexis Russell they asked if I wanted to see my ring with different wedding bands. They sent real time photos to me and were very patient as I worked through deciding. I also had hoped to have the ring back in time for Christmas and they made me aware of the 2-3 week processing time- but today I received an email with tracking info and my ring will arrive 12/22!! It was a joy to work with the Alexis Russell team, especially Gaby and Patrick!Alexis Russell Jewelry's reply:
Thanks for your support, Megan. We were delighted to work with you and even happier to know that you received and love your bands! All the best! -
Jason T. Sent on 01/28/2022
Excellent Service & Support
Excellent customer service! My fiance had been admiring Alexis Russell from afar for quite some time (w'ere in Seattle) and because I couldn't schedule an in-person viewing (Seattle + pandemic), I was fairly indecisive and had a zillion questions. Candace was great, and graciously answered all of my waffling questions and over 2-3 months - even sending me videos of the rings/settings I was considering. Ultimately, we ended up with the perfect ring to start our fairy tale story.Alexis Russell Jewelry's reply:
Hi Jason,
thank you so much for your incredibly kind review! you were such a pleasure to work with, and the set you designed was absolutely perfect! so glad you love it.
if you need any further assistance in the future, please let us know!
best,
The AR team -
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Chelsea F. Sent on 02/16/2023
Great experience!
After my fiancé made my Alexis Russell dreams come true... I had the pleasure of working with Gaby and her team to pick out my stacking wedding bands. I sent my ring back for resizing and custom fitting to the bands I picked out. They made the process easy and were always quick to respond! They even sent photos of several stacking options I was interested in so we could feel great about our purchase. My custom bands were made in less than 3 weeks. Highly recommend!Alexis Russell Jewelry's reply:
Chelsea- what a gorgeous stack you created! We were so happy to work with you and love the way it all turned out. Thank you! -
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![Pamela]()
Pamela M. Sent on 06/26/2023Beautiful & Unique
I love my ring so much along with the ability to stack. The employees at Alexis Russel go above & beyond to help you. Highly recommend. -
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![Teresa]()
Teresa R. Sent on 04/13/2023Stunning! One of a KIND! Breathtaking!
AR has been wonderful. I even had the privilege of seeing their facility. I fell in love with their Morganite and Diamond Bezel set Posy ring and my fiancé was kind enough to indulge my obsession with it! :) I worked with Patrick mostly and Zach. They both were very kind and prompt in replying. Patrick I worked with the most and he is professional and kind. I was nervous about mailing my ring and any time I had a concern, they were quick to ease my mind which I appreciate. I ordered two additional stacks and they are gorgeous. My ring did get damaged in the mail but only slightly and they were so quick to fix it at no charge to me. I've seen a few comments about issues, but I'll say as a metalsmith myself, things happen. The first thing anyone should do is insure the ring because it only takes a slight of hand to break a prong which is not AR's fault at all. Also any rose gold or white gold will fade over time because they are not naturally occurring in metal and is a type of plating. I will say I've had my engagement ring for over 6 months and the rose gold is just as beautiful as the day I got it which is a huge testimony to the quality of their products. I've had white gold rings fade in three days before from "reputable" jewelers. So please educate yourself on fine jewelry and understand there are limitations to any piece and life can be rambunxious! :) Thank you AR for everything. I am so in love with my set. I've never had a ring like this before and I will cherish it forever :)Alexis Russell Jewelry's reply:
It was lovely to work with you Teresa! Thanks for your kind words. Your patience and understanding of jewelry production/jewelry care made that repair a breeze. We're delighted that our rings can be a part of your story. Congrats! -
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