Alexis Russell Jewelry Reviews
Reviews
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4.5 out of 5 rating
![WeddingWire Couples' Choice Awards 2024 Winner]()
4.5 out of 5 rating
169 Reviews
90% recommend it
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Robert W. Sent on 09/16/2024
Excellent Customer service and Quality
I had them make a custom ring, and it turned out great, we screwed up on the sizing and Alexis Russell gave amazing customer service and was quick to get it fixed and back to us, they communicated the steps to us the entire time and were just amazing. -
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Tony P. Sent on 10/12/2023
Engagement Ring
Patrick helped me design a simple, yet unique ring for my future husband! Patrick was so patient, kind, helpful, and knowledgeable of all things needed to know about rings. He provided feedback when needed, and even shared his own ring for some inspiration! I can't express enough how helpful and kind Patrick was, he really brought to life for the vision I had for an engagement ring! He assured me that it would arrive just in time for the proposal window! He was very quick to answer any and all questions during our call, as well as over email. Overall, when the ring arrived I was so excited and couldn't wait to pop the question to my now fiancé. Patrick helped so much to make this possible! I can't take full credit on this customized ring that my fiancé loves, as I did not work on it alone. Thank you Patrick for helping us on next chapter of our lives! -
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![Emily]()
Emily Sent on 02/28/202312/10 Recommend!!
Love Alexis Russell! They not only created my dream engagement ring, but when it came time to pick out our wedding bands they were so helpful. The team is patient and thorough, and I especially appreciate Gaby who sent me all the possible stacking combos! Everything was handled smoothly and professionally and the rings are gorgeous! 12/10 recommend. -
![Emilie]()
Emilie B. Sent on 09/05/2024I **LOVE** my ring!!!
5 Stars isn't enough for this jeweler! They have truly given me my dream ring! My husband and I looked into many jewelers that could make a quality garnet engagement ring and loved the options that Alexis Russell had available on their "Create Your Own Gemstone Ring" section. We went with a gorgeous kite cut and what we received was even more stunning than the pictures! I have since sent my ring back for custom wedding bands and they gave me exactly what I wanted and they fit perfectly with my original engagement ring. I feel like I have the prettiest ring in the world and no one can tell me otherwise lol! I couldn't be more pleased with the amazing team at Alexis Russell. Their customer service is top-notch, they provide quick responses and helped answer all of the questions I had along the way. The quality vs. cost of service is reasonable and you will LOVE the ring you get from them. I know I do! -
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![Brendan]()
Brendan S. Sent on 09/02/2024Outstanding Communication
The quality and craftsmanship of their rings are exceptional. I would like to particularly commend Patrick for his outstanding customer service; he was instrumental in helping me envision the ideal ring stack for my fiancée. This was accomplished through email correspondence and a virtual meeting with Gabby, who made the ring customization process both manageable and enjoyable. Overall, their expert guidance and excellent support ensured a flawless and memorable experience. -
![Nicole]()
Nicole N. Sent on 06/05/2023My Dream Stack
There aren’t enough words in the dictionary to explain how incredible the Alexis Russell team is. I was a long time follower of their work and was blessed with a fiancée who knew about my AR obsession and worked with the team to create a custom engagement ring.
I cannot thank AR enough for the care and craftsmanship put into my engagement set. I believe he may have worked with Patrick when designing the main ring, and I had the pleasure of working with Gaby when choosing my stack. The customer care team is incredibly helpful, kind, and supportive throughout the entire process. I felt well informed and Gaby especially was extremely patient with me as we went back and forth with pics of different stack options.
Perhaps it’s the styles that we chose compared to other reviewers, but all of the diamonds/prongs are solid and I have had no concerns about quality or craftsmanship of the rings. They are gorgeous heirloom pieces and I’ve already received countless compliments from friends and strangers alike.
My one recommendation is if you choose to work with AR for any $$$ jewelry the best thing you can do for yourself is purchase insurance on your piece! It is worth the small investment to make sure your beautiful new piece is protected!
Thank you Alexis Russell team a million times over for creating my dream ring - I appreciate you beyond words and am excited for the pieces yet to come! -
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![Cody]()
Cody D. Sent on 03/18/2024Heirloom Quality
Super pleased! Patrick was brilliant to work with. The ring came out with impeccable craftsmanship. I especially loved how delicate the hammered texture was done on the band. -
![Selina]()
Selina N. Sent on 11/16/2023It’s cliche but the first word that comes to mind is amazing. They are nothing short of that.
I hope one day that Alexis Russell gets the recognition that they deserve and it’s a well known company in the wedding/engagement ring scene. They craft the most gorgeous and unique jewelry with pride. I get SO many compliments on my engagement ring and even more on my wedding stack.
I live within driving distance from their studio so I have interacted with them both through email and in person and have had nothing less than a great experience. I recently dropped off my rings to get soldered and throughout that process alone I talked to multiple different people throughout their team. I personally think that shows that everyone there is invested in their work and providing the best service at every stage of the process.
I began by emailing with Gaby to set up the appointment to drop my ring off and gain more information regarding the soldering process. When I dropped off my ring I spoke with the man who greeted us at the door (I really wish I knew his name because he was great) and I asked him a question regarding the height of a setting in my ring. He recognized my concern and had another man come and speak with me to also hear what I was curious about (I also wish I knew his name). They both reassured me that they would speak with the jeweler and pass on the conversation. Within a few days I had an email from Patrick who explained the options and what we could do to lower my setting. He also answered all of my questions and sent pictures to help me visualize how the changes would look. Once the ring was complete I received an email from Zach to confirm my shipping address and he also answered my questions about the process of getting an appraisal. And those are just the people who I communicated directly with and not the people who might also be behind the scenes.
I agree that it can be nerve wracking working with a company that isn’t in your area for something as monumental as your wedding rings BUT I will recommend Alexis Russell endlessly -
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![Jacquelyn]()
Jacquelyn B. Sent on 12/11/2023Gorgeous ring! Phenomenal customer service
Patrick was phenomenal, he answered all of my questions during the virtual consultation. He shared the same excitement I had, and it was pleasant speaking with him. His customer service is on point, and he answered all of my emails, quickly, within a timely manner.
I will definitely be back to purchase more beautiful pieces from here soon. -
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![Dawni]()
Dawni R. Sent on 08/15/2023The most stunning ring
I have had an Alexis Russell engagement ring in my dreams for many years, even before I met my Fiancé. I could not be more happy with my ring. It is beautiful and elegant and unique. I also got their ring cleaner and it works very well! Thank you Alexis Russell for making such beautiful rings. I will truly treasure it forever. -
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![Katie]()
Katie Sent on 10/30/2023Perfect Wedding Band Stack
I recently went back and forth with Zach to help design a wedding band to fit my AR engagement ring. They helped to come up with the perfect wedding band for me, provided pictures of what different band designs would look like stacked with mine, and ultimately helped accommodate all of my requests. My wedding band is perfect and exactly what I was looking for to go with my engagement ring perfectly! 10/10 recommend -
Michael S. Sent on 12/19/2023
Fanatstic!!!!!!
A wonderful experience through and through. They were super responsive and helpful during the early stages of buying and designing the engagement ring and then getting to go into their beautiful studio and speak in person was amazing doubly so.
Truly can't express How happy we are with the process and product. The rings we have are also a reminder of this as well. -
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![Gabgoose]()
Gabrielle T. Sent on 09/27/2022Stunning and one of a kind!
If you want to support local, one of kind designs and exquisite quality pieces - look no further. They worked with both my wife and I on my dream rings with patience, enthusiasm, a warm embrace and diligence. It’s everything I wanted and more. They work with you through the whole process and don’t leave you in the dark. They have an option for everyone. Truly could not have asked for anything better. -
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![Nick]()
Nick S. Sent on 10/15/2021Absolutely stunning, unique, affordable, and A+++ customer service!
I have ordered two pieces from Alexis Russell, and they are my absolute favorite jewelry I have ever purchased. The first was a necklace for my partner's birthday, and the second was an engagement ring. She loves the necklace, and I can't wait for her to see the ring!
Not only is the work gorgeous, but the staff at AR are out of this world. On both occasions they worked with me to make sure I would have what I needed within my (procrastinator) timeline. Patrick in particular was fantastic! I can't get over how wonderful the entire team is to work with, and I can't see myself ever buying from anyone else ever again.
Oh, and did I mention how affordable the whole process was? I truly believe that the price tag for the ring is way below what any other vendor would charge. -
![Megan]()
Megan S. Sent on 12/20/2022They deliver a great product and have amazing service
I sent my engagement ring to be resized. While it was at Alexis Russell they asked if I wanted to see my ring with different wedding bands. They sent real time photos to me and were very patient as I worked through deciding. I also had hoped to have the ring back in time for Christmas and they made me aware of the 2-3 week processing time- but today I received an email with tracking info and my ring will arrive 12/22!! It was a joy to work with the Alexis Russell team, especially Gaby and Patrick! -
Jason T. Sent on 01/28/2022
Excellent Service & Support
Excellent customer service! My fiance had been admiring Alexis Russell from afar for quite some time (w'ere in Seattle) and because I couldn't schedule an in-person viewing (Seattle + pandemic), I was fairly indecisive and had a zillion questions. Candace was great, and graciously answered all of my waffling questions and over 2-3 months - even sending me videos of the rings/settings I was considering. Ultimately, we ended up with the perfect ring to start our fairy tale story. -
