ae photography Reviews

ae photography

Rochelle, IL

3.4 out of 5 rating, 23 reviews

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3.4 out of 5 rating

3.4

23 reviews

Recommended by 67% of couples

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Quality of service
3.4 out of 5 rating
Average response time
3.2 out of 5 rating
Professionalism
3.2 out of 5 rating
Value
3.4 out of 5 rating
Flexibility
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Kristy Sent on 11/15/2011

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I found AE Photography very early on in the wedding planning process and compared every other photographer to them from then on. Even as the details of our wedding changed over our fairly long engagement, I couldn't see anyone else being there except AE. On the day of the wedding, my expectations were met and exceeded. They were very professional and creative. I never worried about what they were going to capture- their style was a perfect match for our wedding. They were beyond flexible with pricing and packages, and I am so thankful to them and my husband for making the price work for our wedding. We don't have the photos back yet, but so far I couldn't be more pleased.
Caitlin Sent on 09/12/2011

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Absolutely loved working with ae photography. Their style was EXACTLY what I was looking for and I couldn't have been any happier with the results. I truthfully don't have a single complaint. Ashely and Eric were very responsive to our wants/needs for our wedding day and were so much fun to work with during our engagement session and on our wedding day. I have recommended ae photography to everyone I have talked to since the wedding and recommend them to anyone looking for a more artful, personal photographic style that captures the special, un-poseable moments from you most special day. Thanks ae!!!!
Susan Sent on 01/23/2011

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Eric & Ashley did our engagement pictures and wedding pictures and we were very pleased with the service they gave us. They were very flexible with us and did a great job on all of our pictures. They drove all the way from Illinois to Iowa for our wedding too! A couple years ago we asked if they could take a few snap shots of us and they went above and beyond--they had us go to different sites and took all kinds of pictures for us. They posted a bunch of pictures on their website and edited them all too--They are both very talented and the work they do is incredible--I would highly recommend them to anyone wanting pictures taken. I encourage anyone that reads this to visit their website: www.photographyae.com

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Deidre Sent on 01/22/2011

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A&E are absolutely wonderful! Their creative eye definitely captures your event in ways you never imagined! A wonderful team, they were able to give us our day in imaginative images we cherish and our friends and family envy! We are still bragging about and showing off our gorgeous mementos whenever the opportunity arises! The astounding coffee table book they created for us really takes the cake! Thank you, Ashley and Eric for all the wonderful memories! When the need for a photographer comes up, you will be the only one we call!
Leah Sent on 01/18/2011

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Unique & classy style. They are always coming up with new & fun ideas for making each of the weddings they photograph different. Ashley is an excellent consult and is willing to help you through any questions that come up before, during, or after your wedding day. Check out their site for a look at their style!
Keli Sent on 01/17/2011

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ae photography was the best decision i made for my wedding. They are incredibly talented individuals. I used them on 3 seperate occasions all in relation to my wedding and I received perfection each time. They are professional, unique, and will go the extra mile for any client. I recommend them for any bride, any style. They will truly capture 'you' and let you relive your special day forever through their work. Thank you for everything Ashley and Eric!!!
Erica Sent on 01/17/2011

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We have turned to Ashley and Eric numerous times for our photographic needs. First was in September of 2008. Ashley and Eric shot our wedding and were absolutely wonderful! They were a dream to work with and plan. And how they were able to get every little detail photographed without us even noticing they were there was amazing. I absolutely cherish the photos they took.

After the wedding, we turned to Ashley and Eric for some fun photos! We did a Trash the Dress session and I did a Boudoir Session as a suprise for my husband. Their level of professionalism only adds to their fantastic photos! They were able to make all of our sessions fun and relaxing! I recommend them to anyone looking to capture any part of thier life! And we will be turning to them again soon as we have welcomed our first baby into our family and will definitely need more pictures!
Zaq Sent on 01/17/2011

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Eric and Ashley were absolutely the greatest thing to happen to our little farm town rock and roll wedding. First off you can't put a price tag on having TWO people shooting during the most important day of your life. Especially when they're both so talented and make you feel so comfortable. Secondly, their ability to capture the most off beat and vulnerable moments when you least expect, capture the true emotions of your experience. Trying to think back to our day is almost impossible as it all becomes a blur, but thanks to AE i have proof not only i was there, but crazy happy. Our friends look at our wedding photos and constantly comment on how it's the perfect mix of art/sexy/rock and roll/ and "perfectly you two" ... I can't wait until years down the road I can sit with my grand kids and show how our family came to be. Also side note, they and their photos were so amazing, my best friends Tom and Jody Pitt had AE travel from IL to Minneapolis to do their wedding , with equally beautiful results...
A great family... A great team... And now great friends..trust me they will never disappoint
Jennifer Sent on 01/17/2011

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Ashley and Eric shot our wedding in July of 2009. From the first meeting my husband and I were impressed with the quality of their work and their dedication to delivering an excellent product.
Prior to the wedding we did a bridal session. It was my mom's idea and I have to say I was dreading it, but Ashley&Eric did a great job of keeping me relaxed and actually made it fun. They had me dancing around a wine bar and "behind the ropes" at a local antique house/museum.
We were so pleased with them the day of our wedding. They were able to get the shots they needed without being "in your face" like so many wedding photographers are. They had creative ideas and stepped away from the stereotypical pictures and poses you see all the time.
Within a few weeks of our wedding they began posting proofs on their website. I was so happy! It was like getting a present every time I logged in and saw new photos posted. I can't say enough about the quality of their work. Every image(and there are hundreds) was professionally edited and looked beautiful. There were so many shots we didn't even know they took!
My overall experience with AE from start to finish was amazing! My husband and I are looking forward to working with them again in the future!
Anne Sent on 01/16/2011

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I love that Eric and Ashley don't just treat their clients like "clients"--they threat them like friends and build relationships with them, because not only are they documenting such a special day, but more often than not, they come back to shoot their newborns and family photos, they grow with the families they shoot. :)

A few other things that were great about using Ashley and Eric were:

I was thrilled to have all of my photos fully edited to match the work they showed me at our meeting.

They were great at creating a custom package to give me what I needed/wanted while sticking as close to my budget as possible

Their customer service is great. I was amazed at how quickly they responded every time I needed them--even on the weekends and holidays!

I would recommend them to anyone that not only wants their wedding/engagement beautifully documented, but also, they can continue documenting your life even after your big event!
Brynn Sent on 01/18/2011

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Great husband and wife team. Many options to choose from for packages. Would definitily use again.
Dana Sent on 01/17/2011

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***edit- wedding date does not reflect date of services. I was a customer for a Boudoir sesson in Jan 2010 ***

AE Photography takes beautiful, intimate portraits- perhaps some of the most lovely I have ever seen. Their ability to capture personal moments in a very warm and vintage-inspired fashion shows great talent and passion.

I was planning to use them for wedding photography and unforrtunately we waited too long and they were already book on our date. I since have kicked myself for not being quicker about securing them as their style is so soft and beautiful for a wedding. I care a lot about photography in all things- especially in weddings. Friends of mine often ask opinions on services and I will certainly recommend AE.

I have since worked with Ashley for Boudoir session as a gift for my husband-to-be before we were married. I am by no means comfortable bearing skin in front of strangers- much less in front of a camera. However, she was so easy going, and really helped me look relaxed and ... um, well... sexy ;) The photos were beautiful and subtle and made the most lovely gift. I ordered a small album that was packaged nicely and was very well put together.
Lesley Sent on 01/20/2011

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I was very impressed with ae photography. Ashley and Eric were the photographers with the style we were looking for - unique, fresh and different. They were willing to shoot our wedding on an unusual day (Friday) and on Labor Day weekend, no less.
I do wish we could have communicated more on the vision of our photos, but that is our fault as much as theirs. I was hoping for more impromptu shots of our family than we actually got, but overall we really loved our photos and experience with ae. I have recommended them to a number of people and will absolutely continue to do so. They are very trustworthy and flexible & are willing to take some amazing and unusual shots to capture the "Big Day".
Allison Sent on 01/17/2011

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Eric, Ashley and Emma were an amazing team to work with, and we loved that we were able to work with them on a more personal level as opposed to if we had chosen a large "photo-mill" studio to document our wedding day. We honestly had very little idea of what exact shots we wanted, but they really helped us get some unique and dramatic ones with great choices of scenery. Their style really gave each photo a warm intimacy that's rare to observe anywhere else - I truly feel they captured well the spectrum of our wedding from the Catholic mass elements down to the whimsical details and each guest's individuality. I also appreciate that they gave us our full photo disc six months ahead of schedule when our gallery wasn't finished due to understandable circumstances. Wonderful photography team - we hope to work with them again or at least send our family and friends their way! :)
Natalie Sent on 05/20/2010

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Very beautiful artistic pictures! I loved having two photographers for the price of one!
Lisa Sent on 12/27/2012

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Where to begin... I guess I should have went with my gut feeling on this vendor. After a few initial email contacts about pricing and payment, I had a feeling I should go with another vendor....but since I did admire their photos, I went with AE. I had several meetings with Eric and was confident that he knew what we wanted. I was surprised and disappointed on my wedding day when Ashley showed up in my bridal suite and did not even introduce herself. Not to mention the fact that I specifically told Eric I did not want 'getting ready photos'.

The wedding day itself went off without a hitch. The photographer snapped away and I was hoping that maybe we had just gotten off to a bad start. Post wedding, I realized that she had not captured some very important details, one being our rings! Which I specifically requested. :(

Our package was to include 'thank you' cards. Which were supposed to be ordered on 11/20/2012. I was told in an email correspondence from Ashley that the turn around time was 2-3 weeks. After not hearing anything from them by the middle of December, I emailed to get a status. I received no response. So I emailed again and was told it would be an additional 8-9 weeks. Wowza! They are blaming it on their lab. I'm not so sure I believe this.

I was also told that the remainder of my photos would be posted to my gallery with in 3 months. Well that time frame has come and gone and now I'm told that it will be at least another 3 months before they are posted.

I do not recommend this vendor. I paid them up front and promptly only to receive very poor customer service and I have yet to receive my 'thank you' cards. I'm supposed to get some prints with my package as well.....I doubt I will receive those anytime soon. Heck I can't even order them because I haven't seen all my photos.

I hope I don't have to resort to legal action as another reviewer did....
User1755652 Sent on 08/09/2014

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We hired ae photography for our wedding back in May of 2012. Leading up to the wedding everything was great. They were easy to get in contact with and responded to emails usually within 24 hours. They were flexible with all of our pre-wedding meetings and customizing our photo package for us. The day of was wonderful. Eric is very knowledgable and was great at directing the shoot. We had a day after session in August of 2012. Again, great day of. But it's about that time that communication got difficult. My husband and I tried to be understanding knowing that there were personal issues at play. It's now august 2014 and so far all we have received are the photo discs from the wedding and the day after shoot. We ordered and paid for the biggest package which includes the photo discs as well as many prints, an album, and other photo items. There were some delays on our end because we moved out of state and it took a bit for us to get the list of photos we would like to use in the album back to ae but they have had the list of photos for close to a year and we still haven't heard any whisper of when we will get our album despite the timeline that is printed in their contract. We have reached out and asked simply for a timeline of when we should be expecting the rest of our package and the response is always "we're just finishing up with this other wedding then we will work on yours". I was just reading through the other comments on here and the response from the photographers and saw they had posted that they are done with all 2012 weddings. Well, that's not true. Because my wedding was in 2012 and they are not done with our package. We hired these photographers to capture this important day and it's disappointing to not receive all the items we paid for to remember that day.
Chau Sent on 02/12/2015

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Eric Hintzsche photographed our June 2013 wedding and promised to provide us with our edited photographs within 6 months. After contacting him multiple times he continued to give us excuses regarding his personal problems. It has been almost 2 years and he still has not given us our photos and has stopped responding to our correspondence. Understanding that everyone has personal problems we have been very patient but this has been absolutely unprofessional. We will be seeking legal action.
Candice Sent on 02/02/2012

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I have mixed feelings writing this review for AE photography. As you can see, my wedding was in 2010, so this review is delayed but that is of no fault of mine. I really wish I could write a glowing review that so many other brides seem to have written, but that is impossible at this point.

Starting from the beginning, my contract was apparently not a legal document to the company, as nothing was followed as written. I did not receive the proofs as stated, and the excuse was that my wedding was in the summer, "prime wedding season" so that is why there was an initial delay. Then my online gallery was not completely posted until almost exactly 6 months after the wedding date. At that point I was rushing to order prints as I was hoping to have Christmas gifts of family pictures from the wedding, since the wedding was in June and all. I paid for those and they never arrived. This time it was a "misunderstanding that they were needed" and I was given credit for future prints.

The package I paid for before the wedding included a professional wedding album. Within 1 month of the final gallery posted, I ordered the album from AE. This happened in January 2011, so around 7 months after the wedding. I was told there would be an album creation time period as well as up to 12 weeks for the album company to complete it. When the summer months came and I realized the album was overdue, I was told there was an error in the ordering process and it would be rush ordered so that I didn't have to wait another 12+ weeks. This was told to me in August of 2011.

It is now 2012, and I have had my emails ignored as well as Facebook communications ignored and deleted. I still have not received the professional wedding album that was due to me 1 year ago. After filing a legal complaint, I was told AE had personal issues and that I was going to have to wait for them to tell me when I would receive my product. I asked for a refund instead and that was ignored. I am still in the process of attempting communication with AE and resolving this, as I paid for this package which included an album in June of 2010. To this day (Feb 2012) I am still waiting.

In conclusion- Are the pictures great? Yes. But if you want to actually see your photos and receive the products you paid for, I would go somewhere else. There are plenty of great photographers out there that are professionals and understand how to run a business. As a bride/groom, you deserve to be treated with respect before, during, and after the wedding.
Scott Sent on 07/01/2014
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DO NOT HIRE THIS COMPANY.

We hired AE Photography to shoot our wedding on June 15, 2013. It's over a year later and we still have not received the photos that we paid for.
J Sent on 02/03/2014
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We paid AE photography (Ashley and Eric) to photograph our wedding reception which took place in June of 2013. They were payed in full prior to the wedding. Eric showed up to photograph the wedding, but then we never got our pictures afterwards. We paid for both a photo disc of all of our photos and an online wedding gallery which was supposed to be in place 90 days after the wedding. They fed us lies throughout the process claiming they were putting all their efforts into getting our photo disc ready when we didn't get an online photo gallery. The photo disc deadline came and went and we still have no photos of our wedding. Numerous emails, phone calls, facebook messages went unanswered. They then claimed they would send us the unedited photos since they had broken their entire contract, but of course we were being naive and they did not send us those either. Sending someone unedited photos literally takes 30 seconds. Now they are claiming they are having personal issues but this is after 8 months of lies... IF that was the real reason they should have been honest and upfront form the beginning. Additionally, they admitted to us they have not provided people wedding photos from 2012 still. So they knew they were already not giving people their wedding photos when they signed us for a 2013 wedding. They have no empathy or compassion for their clients. They are just taking people's money with no remorse.
Sam Sent on 01/10/2014
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Using AE Photography as our wedding photographers was a frustrating, time-consuming mess. We only just received the digital discs of the pictures, 14 months after our wedding.

We were supposed to start receiving our pictures through an online gallery 6 months after the wedding. At the 7th month, hardly any photos had been added. There was a note from the owner on the gallery, stating that they had various personal issues, and that the photos would be added slower than usual. We decided to cut them some slack, and didn’t question them about it for a couple of months. About a month before our 1st anniversary, there had been no further updates, and to make matters worse, their website had been down for months, meaning that we didn’t even have access to the few pictures that had been previously posted. I started emailing them often, with no response. They had all but completely cut off ties via their various social media accounts, using it primarily to state that they had no access to phones or the internet.

I eventually had to contact the Illinois Consumer Fraud Bureau and open a claim. We finally received our picture discs a few weeks ago, with no further explanation or apology. Although I’m glad that the pictures turned out fine, I’m incredibly upset that it took this long and that we had to go to such great lengths to get the product we paid for.
Rick Sent on 12/20/2013
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UPDATE: Eric finally sent us the discs in early February '14. Although they were late and communication with them was frustratingly difficult, we did get the photos, and they were edited professionally.
-=-=-=-
BEWARE of these photographers!

We purchased photography services, including thank you cards, and got their special, "pay in cash" special price. It's scary to drop a big wad of cash on a wedding vendor, but my wife actually grew up in the same town as them and didn't want anyone else to shoot our wedding. She really liked their style, and basically said, we need them to shoot it and there are no other options.

The day of the wedding, Eric was actually really great. He seemed like a nice person. But, that's only part of what you want in a wedding photographer. You actually want to see some photos. And, of course, we have not received ONE photo since then. It's been 6 months, and they've stopped communicating with us. Early on they returned texts and said "photos will be ready soon" or "thank you cards are coming next week", but they never did. Now they won't respond to calls or emails. I've tried calling, texting, sending emails, facebook, etc.

My parents were unable to attend my wedding because my dad has cancer and was going through chemo. Eric actually took a "wedding message" video of me talking to my parents, which he said he would get to me so I could send to them. Never got it. I'm sure my parents would like to see that. Maybe my dad will some day, but probably not.

I even contacted them anonymously through wedding wire as a new customer, to see if they would respond, and less than 24 hours later, Eric responded saying they'd be happy to shoot my wedding.

I'm sure they're just laughing at us right now. We really just want our photos, but at this point, we've given up. It would be funny, if it wasn't so stupid. Please people, stay away from them.

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