ACS Floral & Events Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
73 reviews
Recommended by 96% of couples
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.8 out of 5 rating4.8
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
+93
User photos
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Crystal Sent on 02/26/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Travel Themed Dream of a Wedding
Planning a destination wedding in Las Vegas comes with its fair share of stress. When extreme weather forced us to switch our ceremony location the day of, I truly don’t know what we would have done without Ann, our incredible florist from ACS Florals and Events.
From the very beginning, Ann’s communication was exceptional. Planning from out of town can be overwhelming, but she was always quick to respond, clear, organized, and so thoughtful in answering every question I had. I never once felt out of the loop. Ann made the entire process feel seamless and calm, which is priceless when you’re planning from miles away.
She was patient, kind, and unbelievably professional. And then there were the flowers that were absolutely breathtaking. My bridal bouquet was a stunning muted map themed dream, romantic, elegant, and perfectly balanced. It was everything I envisioned and more. And my maid of honor’s bouquet? I have been a bridesmaid seven times, and I can confidently say her bouquet could have passed for a bride’s bouquet in every other wedding I’ve been part of. The attention to detail, fullness, and artistry were next level. I am getting my bouquet preserved and can’t wait to relive their beauty every day.
The ceremony florals were just as incredible. The draping behind our sweetheart table was soft and romantic, and the lush bunches placed at each corner created the most beautiful frame for our vows. Even better, those arrangements were thoughtfully repurposed for the sweetheart table at the reception, which was such a smart and seamless transition.
Despite the last-minute ceremony change due to extreme weather, everything was executed flawlessly and without stress. She handled it all effortlessly, adapting with grace and ensuring every detail was perfect.
If you’re planning a destination wedding in Las Vegas, you want someone who is talented, flexible, communicative, calm under pressure, and truly gifted. Ann exceeded every expectation and then some. I cannot recommend her enough. -
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Fallon Sent on 06/22/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Acs floral's work is incredible
Ann and her team executed my vision for my wedding and blew me away - my florals were above and beyond what I had even imagined and I am so happy with her work. I really enjoyed working with Ann because she is very responsive, easy to work with and you can tell she truly has pride in her work and is an artist. We had a consultation call and I sent some inspiration photos and she provided some amazing recommendations to me and a quote FAST. Once we booked with Ann, her responsiveness remained as I added and updated our quote several times through the planning process, and she never made me feel like a burden and was always enthusiastic and ready to make it happen. She even did a consultation in advance to show me my centerpieces, which was really helpful so I could take photos and measure them for my design.
For me, I loved how willing Ann and her team were to work within my budget and still deliver amazing results - her willingness to work with me was refreshing and I tell you the florals blew my mind away on my wedding day. They were everything we had discussed and even better than the inspiration photos! My ceremony florals, arch and bouquet were stunning and some of my favorites - I couldn't believe it when I saw my florals during my first look & I was smiling from ear to ear. I was obsessed with every arrangement and bouquet - the fireplace arrangement she designed for us was chic and original.
Ann provides exceptional value for her services and florals. I would highly recommend her to anyone looking for a florist for a wedding or event. She is a pleasure to work with and I will miss texting her about my latest wedding floral ideas!-
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+3 photos
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Tricia Sent on 11/16/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Florals
ACS Florals was wonderful to work with! Ann is professional, responsive, and kind. She understood what kind of florals and colors we were looking for and she made our vision come to life. Our wedding florals looked so beautiful on the day of - from the bridal bouquet to the centerpieces - and it was all perfect. I would highly recommend ACS Florals to anyone! -
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Korrina Sent on 09/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Streamline
Was a venue vendor, but treated us like we were one with the family!, I would have chosen them even if they weren't a venue choice, listened to all requests, allowed me us to add our own items to the floral, responds just about anytime of day or night, and finds solutions to problems that arise, so you don't panic, Thank You for everything!, I'm currently trying to persevere all of the floral I can as we speak-
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+4 photos
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Rhoni Sent on 07/11/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience
We used ACS floral for our wedding in Nov 2022, and Anna truly delivered my vision on an amazing arrangement. Anna was very upfront and flexible, she was very detailed and amazing with suggestions. My wedding was a tropical theme and Anna was able to create such amazing arrangement with my choice of flowers and greenery that were out of season. Anna was very organized and Knowledgeable about flowers and arrangements that go together. She did not disappoint with the creation she has done for my wedding. The crew that came to arrange and set up at the chapel and reception were very professional and amazing as well. ACS did such an amazing job creating a tropical feel to my wedding that truly made my vision to reality. I would definitely recommend and use ACS floral once again to any events or weddings. Anna is straight forward with pricing, esp with out of season arrangements, she was very flexible to work with. Truly an incredible experience working with ACS floral on my wedding, they made my dream wedding come true with such beautiful and amazing floral arrangements. -
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Kristen Sent on 02/04/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Floral
We had a pretty small wedding, only 7 tables for our reception. Ann Leonardo from ACS Floral was an absolute delight. She and her team put together beautiful centerpieces and sweetheart table decor. Everyone commented on the floral. I know nothing about flowers, and pretty much left it up to Ann. We just wanted "nice" floral to compliment our small elegant wedding and she did not disappoint. We definitely recommend ACS floral -
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Shayla Sent on 11/22/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers made the wedding!
Ann was absolutely amazing in helping me pick the flowers for my wedding. I had a general idea of what I wanted, but wasn't sure how to create my vision and she did just that. Everything went by so smooth, it was very easy to communicate with her and get everything done in a timely manner, even when I made some changes along the way. She helped me create my dream wedding within my budget and I'm so grateful to ACS Floral for that. The flowers were so beautiful, and everyone was raving about them. Thank you guys so much!-
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+3 photos
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Daina Sent on 09/20/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond beautiful!!
Ann & her team created the most beautiful florals for our September 2022 wedding! I first reached out to her in June for the September wedding, a short timeframe for sure. But, Ann was SO easy to work with and she helped shape my ideas in to a vision which she executed absolutely perfectly!
She was extremely professional from start to finish and she was so knowledgable. She listened to my ideas, asked for inspiration photos, made some suggestions, sent me some photos for approval and then created the most stunning florals I could have imagined. I had some very specific flowers I didn't like and she worked with me to make absolutely sure I loved every flower there...and they were stunning beyond what I had imagined.
Also, less than a week before the wedding, I realized I was one centerpiece short. I texted Ann who had already predicted something like this may happen and had ordered extra flowers! She immediately put me at ease and build an additional, stunning centerpiece for us.
The day of the wedding, she had the ceremony site set up ahead of schedule for photos, left the arch up after the ceremony for more photos AND managed to transition the arrangements from ceremony to reception in under an hour!
Her team absolutely made my wedding floral dreams come to life, no detail was left out and she gave me exactly what I had imagined and more. I can't praise ACS Florals enough! -
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Amanda Sent on 01/26/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
BEST experience from start to finish!
Ann and her team were absolutely incredible!! We had the absolute BEST experience from start to finish! They made our floral dreams come to life, and everything was absolutely stunning! We got so many compliments on our floral arrangements, our arch, and my bouquet. Ann was so professional and sweet to work with. She was kind and understanding when we had to postpone our wedding because of the pandemic, and she made the entire process so easy! Also, ACS is very fairly priced! We are so lucky to have found them, and couldn’t recommend this place more! Thank you ACS floral and events for helping to make our day so special!-
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+3 photos
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Elle Sent on 01/04/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Florist!
The most gorgeous florals - Ann Leonardo knocked it out of the park on my Chuppah! My table centerpieces, my arrangements, bouquets were bar none!-
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+6 photos
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Jennifer Sent on 11/02/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fit for a royal wedding
ACS Floral made our wedding ceremony and reception truly beautiful with their exquisite arrangements. They were the recommended / included florist service in our venue's event package, but I would not hesitate to use them again for any other events in the future.
I greatly appreciated their flexibility and understanding when I had to postpone our original wedding date. They made the transition as seamless as possible. I made several adjustments to the arrangements throughout the planning process, and they accommodated for all of those as well.
Ann is clearly knowledgeable and passionate about her business. I had no prior experience ordering flowers for a large event or otherwise, but Ann was patient, and guided me through the entire process. From our first phone meeting, to our emails finalizing details, it was as if she could read my mind. In the end, the arrangements they created were even more stunning that I had envisioned. -
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Veronica Sent on 10/20/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful and amazing work!
Working with Ann was such a great experience. She fulfilled my vision perfectly and everything was beautiful. I even changed my mind a million times and she supported me 100%. From our first email to our wedding day, she answered me promptly and did everything to make our flowers and venue look amazing. Would 100% recommend.-
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+5 photos
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Megan Sent on 09/05/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience and communication
Ann and her team are amazing. It was everything we envisioned! -
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Melissa Sent on 08/24/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was amazing!!!
Planning a wedding from NJ, was tough but Ann made the process smooth and easy. She was super helpful and attentive throughout the entire process and the floral arrangements were beautiful!!! -
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Roselle Sent on 07/17/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Florist!
Ann was amazing to work with. As one of the contracted vendors for Wedgewood, she really knew how to bring out the best in the venue and worked with me and my husband to bring our vision to life. She is very easy to talk to and made us comfortable from day one. I would not hesitate to use her services again in the future. -
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Chelsea Sent on 11/13/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann is the best!
Stop your search - Ann with ACS Floral is the best in the city - hands down! I have attended many weddings, and Ann delivers so much talent, passion and value with her work. She is the consummate professional - attentive, responsive, and has a natural talent! For our November 2020 wedding, ACS Floral provided boutioneers, centerpieces, fresh floral for our cake, and bridal bouquets and WOW were they BETTER THAN I EVER IMAGINED! Her pricing is reasonable and offers much more value than her competitors in the city. Give your business to Ann - you won't regret it! -
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Jameelah Sent on 09/18/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flowers were beautiful
Ann with ACS floral was very patient with us especially through the pandemic. She was very accommodating and accomplished the look we desired. -
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908Ac612488Bef9253A17129Eca87F6863C776C1 Sent on 06/05/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Floral
I booked with ACS and I was so amazed by how great it was to work with Ann. She worked with my budget and provided so much useful information on floral arrangements. She made the venue and my bouquets looks absolutely stunning. She arrived early the day of the event and even had everything set up before my bridal party and I arrived at the venue.-
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+3 photos
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Anna Sent on 12/04/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love ann at acs
WOW! We got married at Wedgewood Las Vegas on 09/19/19. My floral arrangements turned out so beyond what I was even dreaming of and I owe it all to Ann and her amazing team at ACS florals! If you are debating who to choose, don’t look any further because you’ve found the best Vegas has to offer! Ann was so accommodating whenever I needed anything she was just a text away and when we had our meetings over the phone she would text examples and we planned everything long distance. I absolutely loved working with Ann, she was so sweet and worked with my budget to make sure I had everything I wanted, including a flower crown which was to die for. I really wanted all tall arrangements on all 10 of my tables but as I said before I was working on a budget. Ann worked it out within my budget to where I got Half tall arrangements on the center tables and went with the less expensive shorter ones on the outside tables which created this beautiful view of our reception room. I can’t believe how phenomenal everything turned out!! ACS helped make the wedding of my dreams! Just check out the pictures and you will see what I mean!-
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+9 photos
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Anne-Sophie Sent on 11/04/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding flowers
Ann knows exactly what she is doing and we are so happy we chose her to be our florist for our wedding day. Everything she made and did was absolutely stunning. The flowers were all GORGEOUS. Our centerpieces were to die for and we received compliments all night for how wonderful everything looked and was put together.
Thank you so much Ann! You were amazing! -
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Rena Sent on 10/27/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ACS Floral was amazing
Ann with ACS floral is so sweet and accommodating. She took my ideas and brought them to life. The floral at my wedding was stunning. It was also really affordable which was fantastic. My wedding was 10/6/19 and people are still complementing my flowers! -
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Tacoya Sent on 08/17/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Florist around hands down
Ann is such a creative floral designer. When I signed my contract I wasn’t 100% sure what I wanted but she took my thoughts & delivered. There is no need to search for another florist Ann is your girl! She’s very reliable, communicates in a timely manner & very knowledgeable about her craft.-
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+2 photos
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Shaunds Sent on 07/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you!
Thank you guys for making our very special day so perfect with beautiful flowers and floral arrangements! It was everything we hoped for!!
#weddingKHOO-
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+5 photos
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Jeff Sent on 06/11/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Friendly and Family Oriented
Ann of ACS Floral & Events is kind, creative and accommodating. She took her time to understand our vision yet was still prompt with any correspondence. She seemed very excited about our floral concepts and my fiancé and I cannot wait to see how everything turns out. We definitely would recommend her to anyone who needs a beautiful atmosphere regardless of what kind of event it is! -
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Yun H. Sent on 06/01/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beauty in the Details
I had scrambled pieces of what I wanted and Ann was able to complete the picture with beautiful details that brought the whole day together. She was patient, extremely flexible and created a beautiful landscape for our ceremony and reception. -
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Pam B. Sent on 03/29/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome florist
Ann and her team was amazing. She made my dream wedding possible. The flowers she used were beautiful and my bouquet was the prettiest. I would highly recommend ACS to all the couples out there. -
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Agnes Sent on 01/07/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Ann from ACS
There is no exaggeration when I say that Ann was more than amazing in handling our wedding decorations! Our ceremony and reception was located at two separate locations, and quite honestly at a distance, but Ann and her team were still able to accommodate. They were punctual in delivering floral arrangements to the church before the ceremony, then were able to clear the decor at the church's requested time frame. On top of that, they all did an amazing job at decorating the banquet areas of our reception! It all looked beautiful and smelled fresh! Aside from just appreciating her and her team's work, I have to give her special thanks in trying to help us save money, such as re-using the pew bouquets at the reception's head table. She listened to everything we asked for, then took on more tasks 'cause our reception coordinator needed us to delegate certain details to someone else (overseeing the seating chart). I, personally, can't give her enough thanks for the amount of work she and her team did.-
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+2 photos
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Kaddyami Sent on 12/16/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing and magical
Ann and her team are amazing! She took my all white vision and ran with it! Her communication is outstanding and I trusted her 100%!! Her instagram page speaks for itself and I was so excited to have her as part of my day! Our center pieces and ceremony decor was perfect! You can tell that she loves what she does! I would recommend her 100000%. This was a destination wedding so she was great at sending me photos of center piece ideas and bouquet examples so it was easier for me to choose! I also attended the wedgewood open house and saw different styles of her work! Everyone loved our floral! What a statement!-
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+2 photos
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Jennifer Sent on 07/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used ACS Floral for our wedding at Wedgewood at Stallion Mountain. Anne was a pleasure to work with. She was quick to respond to emails and was very helpful when it came to planning our ceremony and reception decor. I sent Ann photos of bouquets, centrepieces and other decor that I liked and she promised to make it happen for us.
I couldn't be any more impressed by how beautiful everything looked! The flowers and all of the decor was even better than I expected and we received so many compliments on everything. I was blown away!
I would not hesitate to recommend ACS Floral for your wedding or event. Ann is a miracle worker and I am beyond happy with what she put together for us :) -
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Megan Sent on 06/29/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Terrific experience with ACS floral for my wedding! Ann worked with my budget to create beautiful flowers for my wedding. I got quotes for other vendors and Ann's quote was half the price of the others. I admit that I was a little worried on my wedding day that the arrangements would be small, but that was SOOOO not the case. Everything was stunning. Ann pays attention to quality in her work. When the flowers came in for my bouquet and a few weren't up to par, Ann called me to let me know that she planned to make some changes to what we initially discussed to ensure that it came out beautifully. It did. Amazing value, service, and communication. Don't get ripped off with other vendors, go with ACS! -
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Rose Sent on 06/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedgewood’s florist, Ann of ACS, exceeded our expectations. My bridal bouquet was what I’ve imagined it to be. The color really went well with our theme. One of my bridesmaid even told me that she did a great job, my bridesmaids’ dress color really went with the color of my bouquet. Ann was very nice and accommodating. I asked her if she can do a peach/coral draping that would be at the gate of the ceremony with some flowers on top of the draping and she did more than what we asked for, she decorated our venue nicely. The only thing is, I thought the draping on our gazebo will match the color of the draping that we asked at the gate of the garden (it was peach/coral at the gate and white at the gazebo) but even though it did not match. It was still nicely decorated and it worked out well. I would recommend them. -
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Suyapa Sent on 04/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was so awesome. We had a destination wedding and basically did all the planning on the phone and text. She knew my vision and created beautiful work. My bouquet was absolutely amazing. The flowers that my daughter held were simple and elegant. If I had to do over again I would chose her again. -
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Lesley Sent on 04/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann made my day even easier with the perfect flowers and greenery we wanted. Thank you Ann! You really were very professional and helpful with all of my questions before the wedding! -
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Lindsay Sent on 04/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My flowers for my wedding day were exactly what I hoped they would be! Everyone loved them! -
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Nicole Sent on 04/17/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann took my ideas and made them come to life! She had great suggestions on what would look best put together. She was very kind, professional and responsive. I would definitely recommend using her for ACS Floral again! -
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Mary Sent on 04/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great job and a very easy process. -
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Michelle Sent on 04/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our flowers arrived to our venue on time and even more perfect than I was expecting! ACS whent above and beyond to create what I had envisioned. My bridal bouquet was GORGEOUS! Even my bridesmaids flowers, which when we discussed what I wanted and decided it was over my budget so I had to go smaller, arrived being exactly what I had originally wanted! It was such a great surprise! Thank you so much ACS for making our day so perfect:)-
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+3 photos
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Jessica Sent on 04/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely beautiful!! I love ACS Floral. From the first meeting to the wedding, amazing and so professional. I wouldn’t have changed a thing. Loved my flowers and my wedding decor. Thank you so much!! -
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Tracy Sent on 04/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was very professional, helpful, and our flowers were beautiful! She came recommended to us by our venue, and we were more than pleased! -
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Breiana Sent on 04/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was so great helping us pick out our vision for our wedding day. -
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Sophia Sent on 04/05/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
She was so helpful with each step of the process of picking and choosing floral designs. She did my entire wedding, ceremony and reception. The bouquets were beautiful and I loved the centerpieces. She used my centerpieces as a floral walkway during the ceremony which was such a great idea. It was beautiful and it saved money. She also provided draping with twinkle lighting and a ceiling chandelier. When you looked up, it was so elegant. She was there, on time, working on perfecting your day. Wonderful services. -
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Vee Sent on 01/31/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got married a couple of days ago and I couldn’t be happier with how perfect my bouquet, centerpieces and other arrangements came out. Ann and her team have been a dream to work with. From the very beginning of the process Ann helped make my vision a reality, we talked about everything from different flowers, colors and different flowers arrangements. Ann is very professional, pays attention to detail and is extremely knowledgeable about her flowers. Our guests at the wedding kept taking my bouquet away all night to take pictures of it LOL. My husbands family even took our centerpieces on an airplane all the way to Atlanta because they loved them so much. If you are a bride looking for an AMAZING florist look no further than ACS Floral and Events, you won’t regret it. -
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Kadian Sent on 12/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After making the decision to have a Destination wedding in Las Vegas, I went in search of a florist on weddingwire. I sent out several inquiry emails and immediately loved the level of responsiveness and pricing from ACS Florals. Over the following months leading up to our November 25th wedding, Ann kept in constant communication with me, sharing ideas, adjusting the floral design plan to suit my vision, working with me to stay within my budget and eventually adding pieces that helped to enhance the intimate decor we were aiming for. My wedding would not have been the beauty it turned out to be without Ann's excellent customer service, beautiful high quality florals and her commitment to delivering exceptional service. Everyone is amazed by our pictures. Thank you Ann!-
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+3 photos
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Yvonne Sent on 06/26/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All I can say is WOW. Ann was extremely kind and generous. I could tell from the beginning that she will do everything she can to make our wedding venue beautiful! Before the wedding, I had the pleasure of meeting Ann and discussing some ideas. She immediately knew what she could do to make it work and we planned to meet again when I had the necessary decorations made to test it out! I was grateful that she made a small arrangement to test out the decor a few weeks before the wedding. After some adjustment, we were ready to go! The day of the wedding, Ann called me and told me she will send me photos of the end product before finalizing everything. A few of my decor did not hold up in the extreme heat but Ann was great at improvising! She sent me photos and I fell in love. She made our ceremony look like a dream! Thank you so much Ann! -
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Becky Sent on 04/24/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann, the owner of ACS and her team are the best. Ann was patient and listened to what we envisioned for our wedding. She was very thorough taking notes and getting every single detail. If we had ideas and colors in mind, but didn't know how to use them or get them? She would take what we say, and create what she thinks we were looking for. Also she would find a specific flower that had that unique color we wanted to make that arrangement just POP!! She nailed it every time. One color we had (frosty purple) was a huge challenge. But Ann placed these frosty purple/green succulents in our arrangement and it really set the arrangements off! We showed her corsages and boutonnieres with roses. She took all the notes, then showed us other ides. We went with ranunculus flowers. Totally the look we wanted! By the wedding day, everything was exactly what we wanted and hoped for. Ann and her team literally transformed a banquet chapel with 4 walls, and about 75 chairs, into an elegant wedding dream! Entering the doorway on our wedding day, was truly breathtaking. The things we asked for( for example: curly willows with surrounding flowers)was all there in place and exactly what we wanted. When we asked for it, we were expecting her to say it wasn't possible. But she said it was. And she made it happen. That chapel was unrecognizable when she got finished with it. Also the table arrangements at our reception were so lovely and went along with our theme. She also placed LED lights inside the vases which really added to it. We are so extremely happy how everything turned out. After we came home from our honeymoon, we opened the door and all the flowers were there still looking great! We got to take them all home. But my family brought them, not ACS. I'm sure that service is a little extra. LOL.. I truly recommend Ann and her team! They are very professional and will bring your vision to life! If it were possible, we would give 10 GOLD STARS! Thank you ACS. Truly a blessing!!! -
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Todd Sent on 12/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann is great! She is very professional and has many years of experience. All the flowers and decorations were perfect. -
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Dolly Sent on 12/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann did a great job with my wedding flowers. I'm not familiar with flowers but her suggestions made my day a beautiful one. If I ever need flowers, I will definitely turn to Ann at ACS flower & events -
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Chantelle Sent on 12/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were great! We went with the curtains and it made the ceremony venue look picture perfect. We're not flower people traditionally, and ACS floral worked with us to make sure we were happy. -
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Aracelis Sent on 12/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ACS Floral was recommended to us by our venue (Wedgewood) and having them do our flowers was one of the best decisions we made. Ann contacted me and we meet up and went over all of my needs for the wedding. Ann was super understanding and worked so hard on helping me achieve my floral goals :D while staying within my budget. On the wedding day I was beyond amazed with the centrepieces, bouquets, and the ceremony site. -
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Jakki Sent on 11/29/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The flowers were amazing and Ann made it so easy to build the floral vision I had, while keeping within my budget! -
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Heather Sent on 11/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Anne was very nice and accommodating and the flowers turned out beautiful. -
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Robin Sent on 11/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was prompt in responding to me and my questions. I only had a vision that she put into reality. Prices are the best in town and beyond what was expected. Absolutely amazing! -
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Tara Sent on 11/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ACS really goes out of their way for their brides. The flowers were vibrant, fresh, and beautiful for my wedding we could tell ACS used the best quality flowers for our arrangements. Thank you, ACS! -
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Alexis Sent on 11/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I presented ACS floral with pictures of what I had visioned and everything came out perfect! Ann went above and beyond for us and was so sweet. We hope to have more events in the future so we can use their service again! -
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Martha Sent on 11/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
ACS floral & events, very professional, great prices, and amazing service. I strongly recommend them. -
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User2873321 Sent on 11/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the best experience with Ann, she was so professional and helpful. My flowers were exactly what I wanted and she definitely knows her stuff! I'd recommend her to anyone looking for a florist :) -
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User2872917 Sent on 11/20/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I would recommend this company to everyone. Fantastic flowers at a reasonable price! -
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Amanda Sent on 11/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann and her team were very accommodating in helping to find the best option for my client. She had a few ideas and Ann worked really hard in helping to create and deliver the best option for her budget and her theme.
Ann is very flexible and will work hard to give you what you want, and work within your budget as well! Happy to contact her as soon as we receive another inquiry for a floral designer. -
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Athena Sent on 11/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Working with Ann was such a pleasant experience! Very easy to talk to, understandable, and always there to answer questions with her expert advice. She works above and beyond and provided the most gorgeous flower bouquets and arrangements for our wedding. She was very responsive and very reasonably priced for what I was requesting. we were extremely pleased with her great work and we HIGHLY recommend her to our friends and family! Thank you Ann again for making our wedding so beautiful! -
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Chris Sent on 11/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing florist!! Me and my wife had ACS Floral do our wedding and they didn't miss one detail! From the beginning to the end, they made our wedding day special and they helped to make memories that will last a lifetime! Thank you ACS floral! Easy 5 stars! -
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Shannon Sent on 11/15/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The brides wedding day is the most important day of her life. I had visions of how I wanted it to be and ACS Florals made my fantasy wedding come true. The flowers were beautifully arranged .. Colors and scheme was perfect.. I recommend this floral company for weddings and or any special occasion .. -
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Ryan Sent on 11/15/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very professional company! We were very satisfied with everything they did to make our wedding day spectacular! We highly recommend ACS floral to everyone! -
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Peggy Sent on 10/10/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Ann and her team did beautiful work with the floral items for our wedding. My bouquet was absolutely wonderful and the centerpieces were perfect. Ann was able to know what we wanted when we weren't even sure. She added a few extras that made our day perfect. -
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Amanda Sent on 09/02/20214.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann and her team are artists!
My flowers and decorations were so beautiful and they took all of the stress out of decorating! The flowers were so fresh too!! -
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Katelyn Sent on 10/08/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience with Ann was wonderful (and I was a picky bride)! She does beautiful work, is reasonably priced, and a delight to work with. She went out of her way to make sure my day was gorgeous. :) Can't wait to get the pics back so I can post them! -
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Alyssa Sent on 06/24/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely beautiful flowers and drapery for our wedding!!-
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+3 photos
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Liz Sent on 04/17/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was awesome—she quickly reapondes to all my needs. -
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Lisa Sent on 04/17/20184.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ann was amazing. We got in a little over our head on choosing our designs and she worked with us to still create an amazing array of designs within our budget. -
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Mia Sent on 04/12/20184.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Our flower arrangements were gorgeous and exactly what I was hoping for. ACS Floral has the most beautiful hydrangeas and they lasted for quite some time! It helps to already have an idea of what flowers / style you are looking for and have some photos ready to show ACS when you meet. -
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Daniela Sent on 08/26/20174.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Ann made everything so beautiful for our wedding. The flowers were perfect. The bouquets were exactly was I wanted. The flowers at our head table were so bright and beautiful. The only down side is she is very very slow at responding to emails so it is best to call or meet her in person. -
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Melissa Sent on 10/05/20172.8 out of 5 rating2.8
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Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
The flowers came out nice, however, the poor communication between the florist and I made the entire floral process frustrating. From 'forgotten' appointments, to not receiving the proposal for a long period of time, to being given the incorrect shipping address, frustration builds. The floral centerpieces turned out fine though, considering I asked for no greens -
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Tina Sent on 11/10/20231.6 out of 5 rating1.6
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Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Complete lack of regard and horrible attitude
Specific berries we ordered were potentially out of season, and we were told we could get them. We were contacted the day before the ceremony, saying they could not provide them. They offered alternatives, and what we ended up with looked nice and was fitting. It just seemed very last minute for something we knew could have been an issue.
A wrist corsage for the mother of the groom was not initially provided. The florist claimed it was dropped off with the flower crowns for the flower girls, but no one saw them (specifically the sister of the bride who was there for receiving). After the issue was brought to the florist's attention (via the coordinator), one was made and delivered, but it arrived after formal pictures had already been taken.
The floral arrangement at the entrance of the aisle in the contract included “a lot of silver dollar eucalyptus.” However, upon inspection, there was none whatsoever included in the arrangement. When asked, the florist claimed that they left them off due to the weather and length of the event, leaving a high potential for them to dry out, and that the contract specified weather permitting. This was another situation where we would have appreciated any communication and expertise from them. If drying out was a potential issue, it should have been brought to our attention when we made the contract, seeing as the weather on the wedding day was fairly temperate at 73 and partly cloudy. Also, this change was done without contacting us, and a good amount of our decor used eucalyptus as a focus. We may have chosen to keep eucalyptus in the decor even if they would have dried given the option, and other floral arrangements (bouquets and the center circle which was located outside as well) had eucalyptus and survived the whole event into the following day without water.
The cake design incorporated floral pieces that, to our knowledge, were not provided. All flowers on the cake were provided by the bakery made of fondant despite not being asked. When contacted, the florist said that the flowers were on site, but when they saw the cake was already decorated with flowers, they didn't change it, but also never told us. If it had been communicated with us those florals that we paid for where delivered, we could have been incorporated elsewhere.
The bride specifically asked to use lace from her mother's funeral bouquet in her main wedding bouquet. When we made the contract, the florist confirmed that they could. We asked over the phone when would be a good time to drop this off with them, and they said to bring it into Wedgewood and drop it off with one of their workers setting up for a wedding that day. When the bride arrived, the specific worker could not be found as they were running around. It was dropped off with one of the Wedgewood staff with direct instructions on who to give it to. The head florist confirmed with us that their worker was expecting this delivery. When the worker was found by Wedgewood staff, they claimed it was an old piece and they don't reuse items. The lace, still attached to its original bouquet base, was thrown out. This was obviously an irreplaceable item and it understandably caused major distress to the bride and family. This also was discovered the day prior to the wedding despite the drop off meeting happening a week prior.
After all of these issues we contacted the florist on the phone to provide this feedback so other people may have better experiences with the focus being on keeping us in the loop so we can roll with the punches. We were met with a very dismissive, argumentative tone. They offered a refund on the cake flowers since we did not actually use them for anything but also said they shouldn't have to because they brought them (we were never told this and still don't know where they were dropped off). They claimed that the wrist corsage was a non issue as one was dropped off in the initial delivery (no one saw it between family, bridal party, coordinator etc) and because one was delivered (arriving after the ceremony and formal pictures had been taken with family). They blamed us for the lace being lost despite us doing exactly what was asked. They claimed we could have removed it from the original base and put it in a labled bag but we were told to not do that to avoid damaging the lace. When we asked why they didn't give us more warning about the potential last-minute changes that ended up happening, they told us how their process works and that they couldn't have known in advance that these things would have been problems despite claiming to have done thousands of weddings. In response to us wanting more communication, they said they were more focused on making things look pretty than asking us and said, "We thought you would be more worried about having a nice night than a few stems", saying that statement multiple times. It felt afterward that they were not even a little apologetic for any of the issues we had except for losing the lace, and their tone seemed to suggest they couldn't fathom being questioned. We were blamed for all issues, including lack of communication, even with them asking questions of us such as "when was the floral for the cake decided?" to which we mentioned it was in the contract with pictures of exactly what was expected 6 weeks out.
We didn't want money or to attack them. Just to get clarification about those discrepancies and provide feedback and were attacked for so much as questioning how they operate. The conversation with them after the event left a more sour taste in our mouths than even the admittedly minor issues we had with them in the first place. Their customer service was severely lacking and while their work was beautiful I could not recommend anyone use them if they have even the slightest of vision of what they want from floral.
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Erin Sent on 04/27/20221 out of 5 rating1.0-
Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Choose someone else.
After confirming the venue for our April 2022 wedding back in March 2022, we began the planning process and reached out to the preferred vendor from the venue, Ann Leonardo from ACS Floral, to discuss the floral ceremony arch we added as part of our venue package. I decided since she was the preferred vendor it would make sense to do all my floral through her. I submitted my questionnaire with all the information Ann requested in March 2021. By July 26th I hadn’t received a response to my questionnaire, so I followed up to check on the status of the order. We did have some time, so I was not too concerned at this point. We finally connected in late August and confirmed almost all the pieces. We paid the 30% deposit and were ready to go. On our agreement they ask no changes be made less than 30 days prior to the event date – easy enough.
On March 6, 2022, I went with my wedding planner for final review and made a few changes. We decided to shift from all 14 tables being the same to 7 having a higher floral option while the other 7 would have the original sphere shape I asked for in August. Everything was locked in, and our venue had the final bill which was to be made directly to the venue, not Ann, prior to the event which we paid with no issues.
Our wedding was on April 23rd. On April 20th, the Wednesday prior, I received a call from Ann telling me out of the 7 geometrical shapes I asked for back in August she only received 2. She said I could use the 2 and then 5 of something else or she could do 7 gold vases, which were larger “at no cost to me.” This response was unacceptable as this was not what I asked for and in fact, was a completely different look than what I wanted. I didn’t want to fight about it because we were so close and honestly, what was I supposed to do at that point? So I said ok and moved on.
Cut to the wedding day when my photographer arrived with a bouquet that was COMPLETLEY different than what we agreed upon AND was included in all the floral agreement forms I signed and paid for. When I say completely different, it was 50% of the original size I requested. My planner called Ann and her first response was “I don’t have anyone who can fix it. I have 3 other weddings today and that is what she paid for.” Again, absolutely UNACCEPTABLE. Ann sent me the image of bouquet that I liked and she told me the price. There were no negotiations of this piece. And truly nothing that would give her the right to say I got what I paid for. She swapped some staff and sent a bouquet person to the venue to fix the bouquet minutes before I needed it.
For the finale, I had a very personal photo charm that needed to be included on my bouquet which were photos of my mother who is no longer with us. Something I texted with Ann on and personally dropped off to her on Monday so she could add it in. After I asked her if should just bring it with me day of for them to add and she said no, let’s drop it off Monday. The charm never made it onto either bouquet they made – something that was an absolutely necessary part of the day was just not there. And the reasoning was because they were “too busy.”
Every person I spoke to about this knew ACS had 4 weddings that day. Everyone knew she was overextended. Each bride outside me that day likely received the most impersonal day from this company. They do nice work at an average/standard price but there are a million florists in this city who can do it the same and likely without the terrible customer service I received the day of the wedding and week leading into this day. They showed how much they did not care about you, or your day – just your money.
I will say that Ann called me after I emailed her to arrange picking up the photo charm that she still has because again, it did not make it into the bouquet, but I declined the call. There is no more to discuss and there will no future events from myself with ACS and for that matter, anyone who asks me about my experience there.
Your wedding day is arguably one of the most important days of your life—and should be as stress free as possible when it comes down to all of the arrangements and event planning. To be brushed aside and told “you were too busy” to correct something that had been ordered and arranged months ago is absolutely unacceptable. AND to top it off, the charm that absolutely HAD to be a part of my special day as it was to honor my mother who passed was heartbreaking not just for me, but my dad and brothers.
Hopefully this will be a lesson that you shouldn’t bite off more than you can chew. -
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