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Above The Rest Event Designs Reviews

Above The Rest Event Designs

Above The Rest Event Designs

Knoxville, TN
3.5 out of 5 rating, 4 Reviews
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Reviews

3.5 out of 5 rating
3.5 out of 5 rating
4 Reviews
71% recommend it
  • Quality of service
    3.8 out of 5 rating
  • Average response time
    3.4 out of 5 rating
  • Professionalism
    3.9 out of 5 rating
  • Value
    3 out of 5 rating
  • Flexibility
    3.6 out of 5 rating

Awards

4
  • H
    Holly Sent on 08/14/2014
    4.9 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    My husband and I recently used Above the Rest for all of the draping at our wedding and we were more than impressed. We had both our gazebo draped and our tent draped; everything looked perfect and so elegant--even better than I had imagined. Dianna was very professional, helpful, and flexible (as I changed my mind multiple times). I would highly recommend Above the Rest for any draping needs!
  • A
    Alina Sent on 01/10/2018
    4.8 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I was so happy with how everything worked out! Rachel was so nice to work with and she really cared about making sure she understood what I wanted. They had to get in the venue the day of my wedding to decorate because we weren’t able to get in there any earlier and I was super nervous about how it was all going to look but I was beyond pleased with how they did! Highly recommend!!
  • J
    Jane Sent on 07/15/2017
    2.9 out of 5 rating
    • Quality of service
      3.0 out of 5 rating
    • Average response time
      3.0 out of 5 rating
    • Professionalism
      3.5 out of 5 rating
    • Value
      2.0 out of 5 rating
    • Flexibility
      3.0 out of 5 rating
    We rented hanging linens for our wedding ceremony and reception, and ultimately the guests thought the decorations looked nice, but I knew there was a missing linen section that was the main altar piece. This product was too expensive for what it was in reality, and I feel like there is a lot of price gauging going on. There was no contact to notify me that the main drapery shade was not going to be used. I think I could have received similar services for about half the price.
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  • M
    Megan Sent on 10/27/2017
    1.5 out of 5 rating
    • Quality of service
      2.0 out of 5 rating
    • Average response time
      1.0 out of 5 rating
    • Professionalism
      2.0 out of 5 rating
    • Value
      1.0 out of 5 rating
    • Flexibility
      1.5 out of 5 rating
    I will start with on the actual day of my wedding, the drapery did look great.

    I got married at the Knoxville Zoo, and when we decided we did want some drapery, the coordinator mentioned Above the Rest was the only drapery vendor they allowed. My fiance and I met with Dianna and she showed us many options; we told her what we were looking for and she assured me she could take care of it. Apparently for her to draw up a quote she needed a $250 deposit (which I thought was odd), but we let her know we'd discuss it and get back to her. It was really hard to pay for a quote as we didn't exactly know what to expect price wise, and we couldn't afford to waste $250 if the quote was too high!

    We met with her once more with my MIL and decided we would focus more on ceremony draping rather than the reception, and told her we would like to move forward with the quote. I kid you not, we called, emailed, and left voicemails for at least 2 weeks until we finally got a hold of her to pay the deposit. She provided the quote a couple of weeks later. She did include multiple options but they all seemed rather high. We emailed her back and let her know we wanted to move forward with just the one portion we agreed upon, then kind of lost contact.

    We had to have our coordinator confirm we were on her books as we could not get a hold of her, and once we finally received an invoice there were added items and fees that were never disclosed. It was a hassle to communicate with her, and the payment options were extremely difficult as well, but on the day of- the actual draping was up when I walked down the aisle, and it did look wonderful.

    If I did have to do it all again, I would use her, but I would have given all the information to my coordinator and have had her handle it (as thy have worked together before). The end result was beautiful, but customer service and accurate invoices could be improved upon... If another vendor were allowed I would explore my options.