Able Smith Tent & Party Rental Reviews

Reviews

• Judy Sent on 09/17/2020
  5 out of 5 rating

  5.0
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    5.0

  Backyard wedding

  I called around to a few places and Able has the best prices AND everything that I wanted. One stop shopping. They set up a 30 x 60 tent in my yard, with lights and a dance floor. They set up a trailer restroom which was clean and had water in it, toilet paper and paper towels plus baskets in each side with things you might need at a wedding--powder, deodorant, dental floss, tissues, etc.
  The crew came and talked over placement of the tent before starting and worked quickly.
  Everyone was helpful--Alicia in the office, as well as anyone else who may have answered the phone or my several e mails. They did not try to upsell me on anything, and assured me that based on numbers, the tent was the right size.
  They picked the equipment up promptly on Monday. I would definitely recommend this company and will most likely use them again!

  I called around to a few places and Able has the best prices AND everything that I wanted. One stop shopping. They set up a 30 x 60 tent in my yard, with lights and a dance floor. They set up a trailer restroom which was clean and had water in it, toilet paper and paper towels plus baskets in each side with things you might need at a wedding--powder, deodorant, dental floss, tissues, etc.
  The crew came and talked over placement of the tent before starting and worked quickly.
  Everyone was helpful--Alicia in the office, as well as anyone else who may have answered the phone or my several e mails. They did not try to upsell me on anything, and assured me that based on numbers, the tent was the right size.
  They picked the equipment up promptly on Monday. I would definitely recommend this company and will most likely use them again!
• Jennifer Sent on 06/08/2018
  5 out of 5 rating

  5.0
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    5.0

  I used Able Smith Tent for my June 2nd wedding. They went above and beyond to help me with the planning process and in the end it all went very smoothly. My linens were pressed, the colors were perfect and they delivered and picked up exactly as promised. They helped turn my visions into reality and I couldn't have been happier with the way everything turned out. They also had the best prices of any of the other vendors that I contacted. I will definitely be using them again in the future.

  I used Able Smith Tent for my June 2nd wedding. They went above and beyond to help me with the planning process and in the end it all went very smoothly. My linens were pressed, the colors were perfect and they delivered and picked up exactly as promised. They helped turn my visions into reality and I couldn't have been happier with the way everything turned out. They also had the best prices of any of the other vendors that I contacted. I will definitely be using them again in the future.
• Cheryl Sent on 09/28/2017
  5 out of 5 rating

  5.0
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  The tent was set up as promised the Wednesday before the wedding, along with tables, chairs and linens. The rest room was also set up as promised. Everything was beautiful for our day! We appreciate how well Able Smith Tent helped!!!

  The tent was set up as promised the Wednesday before the wedding, along with tables, chairs and linens. The rest room was also set up as promised. Everything was beautiful for our day! We appreciate how well Able Smith Tent helped!!!
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• Cheryl Sent on 09/25/2017
  5 out of 5 rating

  5.0
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  We used Able Smith Tent for our Wedding on 9/16/17. The tent was beautiful and set up went without a hitch. The dance floor was perfectly placed. The tables were huge round tables, able to sit 8 very comfortably. The linens were true to the colors I chose and crisp and clean. We rented a porta potty as well, since the venue was our back yard. It was spotless and had a little sink with soap as well. It was extremely hot the day of the wedding and the huge, white tent was perfect for the day. Thank you to a great staff, in and out of the office.

  We used Able Smith Tent for our Wedding on 9/16/17. The tent was beautiful and set up went without a hitch. The dance floor was perfectly placed. The tables were huge round tables, able to sit 8 very comfortably. The linens were true to the colors I chose and crisp and clean. We rented a porta potty as well, since the venue was our back yard. It was spotless and had a little sink with soap as well. It was extremely hot the day of the wedding and the huge, white tent was perfect for the day. Thank you to a great staff, in and out of the office.
• Stacy Sent on 08/08/2017
  5 out of 5 rating

  5.0
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  Prices were great! Crew was amazing unfortunately they had to work in the rain and in the duck setting up for my wedding,. But they got it done! And they were great about it. Thank you very much Able Smith Tent!

  Prices were great! Crew was amazing unfortunately they had to work in the rain and in the duck setting up for my wedding,. But they got it done! And they were great about it. Thank you very much Able Smith Tent!
• Brenda Sent on 12/19/2011
  4.9 out of 5 rating

  4.9
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    4.5 out of 5 rating
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  We rented the tent for our reception here and it was great. They were very helpful, they had a big selection of add-ons, many we hadnt even though of. The prices were fair and with the lighting in the tent that our DJ set up, as soon as dusk fell, it was AWESOME. Very cool and I'd recommend going this way for an outdoor wedding. Much more cost effective and if you get good weather, it's really nice.

  We rented the tent for our reception here and it was great. They were very helpful, they had a big selection of add-ons, many we hadnt even though of. The prices were fair and with the lighting in the tent that our DJ set up, as soon as dusk fell, it was AWESOME. Very cool and I'd recommend going this way for an outdoor wedding. Much more cost effective and if you get good weather, it's really nice.
• Rachel Sent on 02/03/2019
  4.4 out of 5 rating

  4.4
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  High quality rentals with the best price point in CNY

  We used Able Smith to rent multiple items for our outdoor wedding on a private property in September 2018 just outside of Utica, NY. We found out about Able Smith from a recommendation of a family friend who had used their services in Summer 2017. We rented the following from them: 40x80 white pole tent, solid walls for the tent, a restroom trailer, linens for our rectangular dinner tables, linen napkins, burlap table runners for the dining tables, linens to cover hay bales that guests sat on for the ceremony and linens for our tall, round cocktail tables.
  
  They were more than happy to delivery to us (1+ hours away), which we greatly appreciated because they were by far the best price in the central NY area for the things we were looking for.
  
  There wasn’t an event coordinator to work with in the beginning when we first started reaching out for quotes and putting down deposits. So, it was very hard to nail someone down who could help us. We often tried email and phone calls but everything needed to be routed through the owner who wasn’t often in the office.
  
  Fortunately, the event coordinator - Larissa - returned (YAY!) before our wedding and she was WONDERFUL to work with. She was super responsive on phone and email, and helpful with recommendations when we had questions.
  
  We were asking for delivery for items to a location that was 1+ hours from Cicero, NY - so the tent delivery was very late on the day they delivered (dusk). The delivery team set up the tent up in the dark and didn’t leave until well after 9pm. They did a good job - but this is something to keep in mind if you do live farther away. That being said.
  
  All in all, we here very happy with the quality of items that we used for our wedding and the service provided by the business. We would absolutely use them again in the future!

  We used Able Smith to rent multiple items for our outdoor wedding on a private property in September 2018 just outside of Utica, NY. We found out about Able Smith from a recommendation of a family friend who had used their services in Summer 2017. We rented the following from them: 40x80 white pole tent, solid walls for the tent, a restroom trailer, linens for our rectangular dinner tables, linen napkins, burlap table runners for the dining tables, linens to cover hay bales that guests sat on for the ceremony and linens for our tall, round cocktail tables.
  
  They were more than happy to delivery to us (1+ hours away), which we greatly appreciated because they were by far the best price in the central NY area for the things we were looking for.
  
  There wasn’t an event coordinator to work with in the beginning when we first started reaching out for quotes and putting down deposits. So, it was very hard to nail someone down who could help us. We often tried email and phone calls but everything needed to be routed through the owner who wasn’t often in the office.
  
  Fortunately, the event coordinator - Larissa - returned (YAY!) before our wedding and she was WONDERFUL to work with. She was super responsive on phone and email, and helpful with recommendations when we had questions.
  
  We were asking for delivery for items to a location that was 1+ hours from Cicero, NY - so the tent delivery was very late on the day they delivered (dusk). The delivery team set up the tent up in the dark and didn’t leave until well after 9pm. They did a good job - but this is something to keep in mind if you do live farther away. That being said.
  
  All in all, we here very happy with the quality of items that we used for our wedding and the service provided by the business. We would absolutely use them again in the future!
• Megan Sent on 10/06/2013
  3.5 out of 5 rating

  3.5
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    2.0 out of 5 rating
    2.0
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    3.5 out of 5 rating
    3.5
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    4.0 out of 5 rating
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    4.0 out of 5 rating
    4.0

  My venue recommended I utilize Able Smith. They did a good job of getting the chairs & tents to the location. I chose to set up chairs instead of paying per chair set up and tear down. My husband and his groomsmen had to assist with the set up of the tent the day of. I did have a difficult time getting anyone to respond to phone messages or emails, and a few times when they told me they would email me back they did not. I had to be VERY persistent with them. I also had one of their "set up" guys call me on the day of - not something I wanted to be dealing with as a bride.

  My venue recommended I utilize Able Smith. They did a good job of getting the chairs & tents to the location. I chose to set up chairs instead of paying per chair set up and tear down. My husband and his groomsmen had to assist with the set up of the tent the day of. I did have a difficult time getting anyone to respond to phone messages or emails, and a few times when they told me they would email me back they did not. I had to be VERY persistent with them. I also had one of their "set up" guys call me on the day of - not something I wanted to be dealing with as a bride.
• Emme Sent on 07/18/2018
  2.8 out of 5 rating

  2.8
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    2.0
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    2.5 out of 5 rating
    2.5
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    3.5 out of 5 rating
    3.5
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    3.5 out of 5 rating
    3.5

  I just used Able Smith for a large party at my house. I did not have any issues at all, but that may be because I had heard a few horror stories about them AFTER I booked and paid my deposit. I did call and stress what I had heard and how important it was that the porto potty, tent, table and chairs be clean and in good condition. The only issue I had was that the black chairs were rusty and dirty. The tent was clean which was another concern of mine, hearing how a few people had dirty stained tents delivered. Not sure if I would use them again or do more research and try another company. If you do decide to use them, you may want to stress any concerns you have at the first meeting or phone call.
  

  I just used Able Smith for a large party at my house. I did not have any issues at all, but that may be because I had heard a few horror stories about them AFTER I booked and paid my deposit. I did call and stress what I had heard and how important it was that the porto potty, tent, table and chairs be clean and in good condition. The only issue I had was that the black chairs were rusty and dirty. The tent was clean which was another concern of mine, hearing how a few people had dirty stained tents delivered. Not sure if I would use them again or do more research and try another company. If you do decide to use them, you may want to stress any concerns you have at the first meeting or phone call.
  
• 
  User2326589 Sent on 09/21/2015
  2.2 out of 5 rating

  2.2
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    2.5 out of 5 rating
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    2.0
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    1.5 out of 5 rating
    1.5

  All in all, the tent, tables, chairs, dance floor and linens worked. Was it the best looking rental? NO. It got the job done, but for the amount of money you spend you should not have to assist with the set up, be responsible for setting up each table and taking them down. The tent was dirt and they didnt have the correct wall panels. The dance floor was falling apart as well. It worked for what it was, but I would never do business with them again. They also never answered the phone or responded to phone calls in a timely manner.
  

  All in all, the tent, tables, chairs, dance floor and linens worked. Was it the best looking rental? NO. It got the job done, but for the amount of money you spend you should not have to assist with the set up, be responsible for setting up each table and taking them down. The tent was dirt and they didnt have the correct wall panels. The dance floor was falling apart as well. It worked for what it was, but I would never do business with them again. They also never answered the phone or responded to phone calls in a timely manner.
  
• Kali M. Sent on 12/29/2022
  1 out of 5 rating

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  Awful service

  Will do anything to steal your money. They took more then the told deposit and refunded me nothing in less then 30 days. Also there’s multiple company names very uncertain when I looked at reviews from other company they were terrible of course. I wasn’t told ahead of time they were connected when I purposely tried to avoid that other company. A year out from the wedding and they couldn’t give any money back or even communicate. I emailed I texted I called and got nothing back what a sad company who’s tents are disgusting anyways, read reviews don’t rent from them or Syracuse tent and events same owner. He is awful,

  Will do anything to steal your money. They took more then the told deposit and refunded me nothing in less then 30 days. Also there’s multiple company names very uncertain when I looked at reviews from other company they were terrible of course. I wasn’t told ahead of time they were connected when I purposely tried to avoid that other company. A year out from the wedding and they couldn’t give any money back or even communicate. I emailed I texted I called and got nothing back what a sad company who’s tents are disgusting anyways, read reviews don’t rent from them or Syracuse tent and events same owner. He is awful,
• Sarah H. Sent on 11/01/2021
  1 out of 5 rating

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  Terrible customer service and extremely unprofessional.

  Zero out of 5?for this company. after taking my deposit of $240 I received a confirmation ticket VIA email with the wrong chairs on reserve. The owner Daryle offered to correct the chairs and leave the price alone and ghosted us for weeks. We continued to go back-and-forth with two other employees trying to get the problem corrected and they failed. we reached back out to Daryle, the owner, various times expressing our frustrations in when problems weren’t solved after a Home month Way demanded a refund. Darrell responded pretty quickly to this by saying he can’t give us a refund because he didn’t take a deposit from us. I emailed him back stating that they did and sent him the confirmation paper I have saying so. His email stated for me to call him the following Monday as he would be in and he can work on the reservation… I told him we were not interested in doing business with him to this point we just won our refund.
  I called his place of business on the day I was told and the lady at the desk told me he’s not in.. I am being ghosted once again.
  
  I will not give up until I have my refund. There is absolutely no excuse or reasoning otherwise… my experience with this company is absolutely terrible and I wouldn’t recommend it to anybody. Listen to other peoples reviews.. I wish I did! There were so many terrible ones….

  Zero out of 5?for this company. after taking my deposit of $240 I received a confirmation ticket VIA email with the wrong chairs on reserve. The owner Daryle offered to correct the chairs and leave the price alone and ghosted us for weeks. We continued to go back-and-forth with two other employees trying to get the problem corrected and they failed. we reached back out to Daryle, the owner, various times expressing our frustrations in when problems weren’t solved after a Home month Way demanded a refund. Darrell responded pretty quickly to this by saying he can’t give us a refund because he didn’t take a deposit from us. I emailed him back stating that they did and sent him the confirmation paper I have saying so. His email stated for me to call him the following Monday as he would be in and he can work on the reservation… I told him we were not interested in doing business with him to this point we just won our refund.
  I called his place of business on the day I was told and the lady at the desk told me he’s not in.. I am being ghosted once again.
  
  I will not give up until I have my refund. There is absolutely no excuse or reasoning otherwise… my experience with this company is absolutely terrible and I wouldn’t recommend it to anybody. Listen to other peoples reviews.. I wish I did! There were so many terrible ones….
• Ken M. Sent on 02/13/2019
  1 out of 5 rating

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  False advertising

  We were extremely disappointed with our rental which wasn’t as advertised. When we talked to the owner he did want to hear it or do anything for us. I saw the reviews were bad before hand but they sold us on the rental when I should have trusted the poor reviews and my gut. Had the same experience most people are having. Working on legal action against the company now. Do not trust!!!!

  We were extremely disappointed with our rental which wasn’t as advertised. When we talked to the owner he did want to hear it or do anything for us. I saw the reviews were bad before hand but they sold us on the rental when I should have trusted the poor reviews and my gut. Had the same experience most people are having. Working on legal action against the company now. Do not trust!!!!
• 
  User1798304 Sent on 09/07/2014
  1 out of 5 rating

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  DO NOT USE. Save yourself the headache. I should have looked them up before using them. I didn't think service could be THAT horrible. I booked them about 4 months before my event for a product and they called me the day of my wedding (as I was getting my makeup done) to tell me the shipment they got in that day was wrong and that I wouldn't be getting what I ordered. They would not answer any of our phone calls until I filed a Better Business Bureau complaint. I also had to go to my bank because they didn't want to refund me.

  DO NOT USE. Save yourself the headache. I should have looked them up before using them. I didn't think service could be THAT horrible. I booked them about 4 months before my event for a product and they called me the day of my wedding (as I was getting my makeup done) to tell me the shipment they got in that day was wrong and that I wouldn't be getting what I ordered. They would not answer any of our phone calls until I filed a Better Business Bureau complaint. I also had to go to my bank because they didn't want to refund me.
• Lorraine Sent on 08/09/2017
  0.9 out of 5 rating

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  Left their tent/chairs grill in our yard for 3 days beyond specified pick up. Left porta potty 4 days. They didn't care! Heed the warning!

  Left their tent/chairs grill in our yard for 3 days beyond specified pick up. Left porta potty 4 days. They didn't care! Heed the warning!
• Mackenzie Sent on 08/28/2018
  0.5 out of 5 rating

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  I was in a wedding this weekend in which they had paid for a tent, tables, chairs, and stage for the band. They were supposed to arrive between 1 and 4 on that Friday (even though it was like pulling teeth to even get a time frame from them). No one showed and we called several times. no answer and the voicemail was full. At almost 9 at night they called not the customer, but the venue, and was like oh we are running late. They showed up around midnight. One of the bridesmaid stayed up until almost 3 in the morning watching them set up the tent - even though she has a wedding to be in the next day. They did not even make the tent stable, the next day some of the guys had to redo several of the posts. They also did not set anything else up. We had to come extra early to set things up and then continue doing that after our hair and make up was done (which when you are paying people and they do a great job with your hair and make up and then you have to run around sweating trying to put stuff together - does not make for a happy bridal party). These are all things we were prepared to do and decorate the day before but instead we sat around wasting our time waiting for a company that could not even communicate with us. Also running around trying to get things set up I dropped a chair on my foot. Thankfully they are crappy chairs so they did not do much damage but I did bruise my foot. The tables were uneven and very old, some of the chairs were missing the pieces at the end so people had to sit crooked and the tent was very dirty. It was a very horrible experience. 110% would never reccomend. They will be extremely lucky if the bride and groom do not sue them for the price they paid plus all the labor and inconveniences.

  I was in a wedding this weekend in which they had paid for a tent, tables, chairs, and stage for the band. They were supposed to arrive between 1 and 4 on that Friday (even though it was like pulling teeth to even get a time frame from them). No one showed and we called several times. no answer and the voicemail was full. At almost 9 at night they called not the customer, but the venue, and was like oh we are running late. They showed up around midnight. One of the bridesmaid stayed up until almost 3 in the morning watching them set up the tent - even though she has a wedding to be in the next day. They did not even make the tent stable, the next day some of the guys had to redo several of the posts. They also did not set anything else up. We had to come extra early to set things up and then continue doing that after our hair and make up was done (which when you are paying people and they do a great job with your hair and make up and then you have to run around sweating trying to put stuff together - does not make for a happy bridal party). These are all things we were prepared to do and decorate the day before but instead we sat around wasting our time waiting for a company that could not even communicate with us. Also running around trying to get things set up I dropped a chair on my foot. Thankfully they are crappy chairs so they did not do much damage but I did bruise my foot. The tables were uneven and very old, some of the chairs were missing the pieces at the end so people had to sit crooked and the tent was very dirty. It was a very horrible experience. 110% would never reccomend. They will be extremely lucky if the bride and groom do not sue them for the price they paid plus all the labor and inconveniences.
• Jenna Sent on 09/18/2018
  0.5 out of 5 rating

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  Completely unreliable, atrocious service. The portapotty we rented for my daughter's wedding arrived in the middle of the reception, not the day before as we expected and still has not been picked up THREE WEEKS LATER!

  Completely unreliable, atrocious service. The portapotty we rented for my daughter's wedding arrived in the middle of the reception, not the day before as we expected and still has not been picked up THREE WEEKS LATER!
• 
  User1821505 Sent on 09/21/2014
  0.1 out of 5 rating

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  The only thing I can even say about Able is that they ruined my event weekend. They brought rusted chairs with no rubber caps on them, the tables were muddy, and the food items we rented were dirty and some items not even usable. They dropped off items 2 HOURS late which made everything bump off by 2 hours and they were 1 1/2 hours late picking up the items and WE had to pay a late fee to vacate the venue because of the broken promise of set time. The owner will not call back, he has his "manager" call and nothing is even resolved. I learned the hard way. Able used to be a name in the Syracuse area with rentals you can trust. NOT ANY MORE! They rent junk and do not buy new items to keep them in good condition.They should change their name to "JUNK" rental. STAY AWAY! I only have 1/2 start for response since a manager called me the day of the event since I needed new items. He has not called back since and that was last month. Shame on me, I should have read the recent reviews carefully before I rented from them.

  The only thing I can even say about Able is that they ruined my event weekend. They brought rusted chairs with no rubber caps on them, the tables were muddy, and the food items we rented were dirty and some items not even usable. They dropped off items 2 HOURS late which made everything bump off by 2 hours and they were 1 1/2 hours late picking up the items and WE had to pay a late fee to vacate the venue because of the broken promise of set time. The owner will not call back, he has his "manager" call and nothing is even resolved. I learned the hard way. Able used to be a name in the Syracuse area with rentals you can trust. NOT ANY MORE! They rent junk and do not buy new items to keep them in good condition.They should change their name to "JUNK" rental. STAY AWAY! I only have 1/2 start for response since a manager called me the day of the event since I needed new items. He has not called back since and that was last month. Shame on me, I should have read the recent reviews carefully before I rented from them.
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  User1845636 Sent on 10/05/2014
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  This company does not care about their customers or the quality of their product! I rented a clear top tent along with tables and chairs and other accessories for a front yard wedding. In the agreement the tent was to be set up Tues-Thurs (my wedding was on Sat) However, Friday afternoon came and we still did not have the porta-potties, two tables were broken, they brought the wrong chairs which were old and rusty instead of the nice white padded chairs I ordered. The coffee maker they brought had rat feces in it so I ended up using one that my mom brought. If that wasn't enough the biggest problem was the lighting. Months ago when I went into the office and booked through Able Tent I spoke to Daryl, the manager, and we both looked at picture on their website which shows their clear top tent with hundreds of strings of lights. I told Daryl that is what I wanted and he said they could do that which added a charge of $395.00 for the light installation. I thought this was a bit pricey but figured it was a lot of work for them to do. Monday before the wedding I spoke to Daryl over the phone about the lights and he said "we don't do that. That is something a client did themselves" Daryl said he could add some down lighting in any color I wanted so I took a deep breath and relaxed...for a moment. Closer to the wedding Daryl was not available and I spoke back and forth to Jen who seemed like she wanted to help but came off as I was bothering her and could not explain to me why I was being charged for a light installation that was never going to happen. The tent heater we rented did not work either. We are still waiting to be refunded a total of $542.00 DO NOT RENT FROM HERE!!!!!

  This company does not care about their customers or the quality of their product! I rented a clear top tent along with tables and chairs and other accessories for a front yard wedding. In the agreement the tent was to be set up Tues-Thurs (my wedding was on Sat) However, Friday afternoon came and we still did not have the porta-potties, two tables were broken, they brought the wrong chairs which were old and rusty instead of the nice white padded chairs I ordered. The coffee maker they brought had rat feces in it so I ended up using one that my mom brought. If that wasn't enough the biggest problem was the lighting. Months ago when I went into the office and booked through Able Tent I spoke to Daryl, the manager, and we both looked at picture on their website which shows their clear top tent with hundreds of strings of lights. I told Daryl that is what I wanted and he said they could do that which added a charge of $395.00 for the light installation. I thought this was a bit pricey but figured it was a lot of work for them to do. Monday before the wedding I spoke to Daryl over the phone about the lights and he said "we don't do that. That is something a client did themselves" Daryl said he could add some down lighting in any color I wanted so I took a deep breath and relaxed...for a moment. Closer to the wedding Daryl was not available and I spoke back and forth to Jen who seemed like she wanted to help but came off as I was bothering her and could not explain to me why I was being charged for a light installation that was never going to happen. The tent heater we rented did not work either. We are still waiting to be refunded a total of $542.00 DO NOT RENT FROM HERE!!!!!

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