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A Stitch In Time Bridal Services Reviews

A Stitch In Time Bridal Services

A Stitch In Time Bridal Services

Los Angeles, CA
4.7 out of 5 rating, 42 reviews
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Reviews

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    Heather Sent on 07/29/2025
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    Highly recommend!

    Highly recommend A Stitch In Time! After I expressed anxiety about my tight wedding dress not fitting due to body changes after an injury, they scheduled me right away. Olivia was professional, skilled, and really reassuring throughout the fittings. She listened to my requests and respected my vision. I loved my dress and danced in it all night!
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    Megan Sent on 06/22/2024
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    Incredible Work!

    I'm so happy a friend recommended I go to A Stitch in Time Bridal Services and have Anne do my wedding dress alterations. She was fun to work with, explained things clearly, and did amazing work. She answered all my questions honestly, listened to what I wanted, and made my dress look amazing. I got so many compliments that the dress looked like it was made for me and so much of that is because of Anne!
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    Jt Vancollie Sent on 01/07/2023
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    Perfect Fit, Perfect Dress!

    Wow wow wow to Anne for restoring my dream wedding dress (that was so out of my price range that I bought the sample) to looking brand new!!! She did a job so perfect, no one knew the condition I bought it in! The designer even reposted a photo of it never knowing I'd bought it with rips and tears.

    It fit wonderfully, and I'm very happy with how the train was able to be tucked up into an elegant bustle. Forever grateful! ♥️
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  • Emily
    Emily Sent on 05/22/2022
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    Perfect alterations!

    Olivia was fantastic to work with! My dress fit like a glove and was perfect. She was very organized and set all of my fitting dates up front, which I found very helpful. She was also able to accommodate appointments on the weekend since I could not make it during weekday business hours due to work. In addition to alterations for my dress, she also made me a veil that matched the color of my dress perfectly and was gorgeous! Go with Olivia and you will be in very good hands!!!
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    Marilyn Sent on 02/13/2021
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    Anne Is The Best!

    A Stitch In Time was invaluable in tailoring my wedding dress. Anne is a complete professional, she was easy to work with, and I was thrilled with the result. She even suggested adding a bejeweled waistline, and it created a natural waist that highlighted my figure and broke up the dress beautifully. She also created a foolproof bustle, I danced for hours and it held up fantastically!
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    Erin Sent on 02/11/2021
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    Wonderful Experience, Highly Recommend!!

    My goodness, I cannot say enough good things about A Stitch In Time! It was only a month before my wedding, and although I had already gotten some alternations done previously with another vendor, my dress was still not fitting the way that I would have liked it to - the top was also prone to shifting & falling down a bit, and I really did not want to have a wardrobe malfunction at our wedding lol! I was so sad.

    But then I found Olivia - even though it was such late notice she was gracious and sweet enough to make time to see me for a fitting, and totally saved the day. She is so amazing at what she does - a true professional. She also was kind enough to refer me to a shop where I could find just the right strapless bra to wear with my dress - and ladies, we know how hard it can sometimes be to find a strapless bra that fits well and is actually comfortable lol!

    My wedding dress turned out so wonderfully with her help, and I could not have been happier with her work or more impressed. The service I received was top notch as well - she was highly communicative, quick with her replies, and so very helpful. It makes such a difference to work with genuinely kind people who are also very good at what they do. I highly, highly recommend A Stitch In Time!

    Thank you so much, Olivia for using your talents to help me look my best on my wedding day!!
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    Janise Sent on 03/15/2020
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    My dress was perfect!

    The fit on my dress was impeccable and every fitting was quick and easy!
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    Alexandra Sent on 12/12/2019
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    Phenomenal and just the sweetest!

    Olivia is just the sweetest human and most amazing seamstress. She knows her stuff inside and out. My dress was quite unwieldy and needed layers of hemming, delicate strapless bodice tailoring, and an added bustling ability. Olivia met with me multiple times for fittings over a few months to make sure everything was perfect! She also makes lovely veils - including exactly the type of simple, delicate one that made sense for me! She has a great eye and you can tell that she truly cares about her clients and loves her work.
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    Katie Sent on 11/14/2019
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    An Anxious Bride Set At Ease

    Olivia is the best! She was easily reachable and flexible with her schedule throughout the entire alterations process (even when Brentwood was under an evacuation threat due to wildfires!), and always made me feel relaxed and at ease. She patiently listened to all of my needs and anxieties -- allowing me to come in for an extra appointment to ensure my dress was just the right length. And most important of all, Olivia created a gorgeous, perfectly draped bustle that I received many compliments on throughout my reception! I can't imagine going anywhere else for my bridal alterations, and would recommend A Stitch in Time to any LA bride! (I also purchased my veil from here, and thus can recommend their bridal accessories as well!)
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    Jess Sent on 06/14/2019
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    Wedding Dress Alterations

    Olivia was amazing! She altered my wedding dress, and was so pleasant to talk with. She was very professional and organized, I felt like I didn't have to worry about a thing! After hearing many wedding dress alteration horror stories, I was pleased with such exceptional service! She even helped me decide on my accessories!
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    Ashley Sent on 05/23/2019
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    Look no further, Olivia is your gal!

    Olivia is simply amazing, there are no other words! I came to her just over a month out from my wedding which is cutting it VERY close, and she was able to make multiple alterations to my Emmy Mae wedding dress, as well as make me a beautiful cathedral length veil for a very reasonable price. I'm so glad I purchased my veil from here and didn't spend hundreds of dollars from a wedding dress store because realistically I maybe wore it for an hour of our entire wedding. It was super windy during our ceremony and after that I was pretty much over the veil. I'm just bummed I don't have many pictures in it. Olivia hemmed my dress, changed out the straps, took out the boning, closed up the slit a few inches, created a bustle for me, and made me a veil, all in this short timeframe and all of it looked amazing! She made my dress my absolute dream dress by making these slight tweaks and changes. I can truly say she made my dress visions come to life! Olivia is professional, friendly, and organized. She always made me feel comfortable during appointments and had great suggestions as well. I also ended up purchasing some hair pins from her that completed my look the day of! I would recommend Olivia to everyone, she is the best in this industry!
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    Gillian Sent on 03/02/2019
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    My dress was perfect!

    Honestly, thank god for Olivia! She was a dream to work with throughout the alterations process, and helped tweak my stunning dress into a perfect stunning dress for my big day. Olivia was so patient and kind throughout the entire process. She’s just the absolute best!
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    Adriana Sent on 08/18/2018
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    My husband and I were married at The Villa SJC this spring and A Stitch in Time did my alterations. Lovely Bride, where I’d found my gown, referred Olivia and Anne. Olivia was warm, funny and professional. We met three times and she did a wonderful job transforming a beautiful dress into my beautiful dress.

    Olivia attached the sleeves, added clasps to the bodice, and took in, shortened and hemmed the skirt. She also added a sturdier bustle. No easy task given the embellishments and delicate lace of an Anna Campbell gown. The look was complete with a gorgeous veil from Olivia’s collection. I felt amazing on my big day and she was an absolute pleasure to work with. Thank you, Olivia!
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    Michelle Sent on 07/20/2018
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    I bought a beautiful, all-lace wedding dress that fit me beautifully except it was way too long. I'm 5'1" so I knew I would need to have quite a bit cut off, but I started to become nervous when I realized that it might be really difficult to hem the relatively complicated lace pattern. Olivia was really confident when she saw what I needed done and assured me she was a lace expert, so I felt like I was in really good hands. The dress turned out perfectly so I'm thrilled with the outcome!
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    Katie Sent on 04/02/2018
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    My wife and I both bought our dresses from David’s Bridal. We were going to just get everything done there, but they scared us with their time frames for alterations 3 months before the wedding, telling us we had to come in right away or they wouldn’t be done. Our matron of honor came through and recommended A Stitch In Time to us and said not to worry. We went in 2 months before the wedding and Olivia took care of us. Both our dresses and our maid of honor’s dress were all done together, and she even sewed in a little blue bow on the inside of our dresses for our something blue! Despite the active Skirball fire the week of our wedding (early Dec 2017), we were able to have one of our bridesmaids in the area contact Olivia, and pick up the dresses directly from her. The dresses fit perfectly and looked amazing!
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    Jaimie Sent on 01/05/2018
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    Olivia is MY GIRL. She is the absolute best. Her attention to detail is incredible. She is funny and warm. During all the stress of planning, I genuinely enjoyed going to see her for my fittings. She also made me the most gorgeous headpiece that perfectly completed my look - my dress needed some complicated alterations, and it came out looking PERFECT.
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    Erin Sent on 11/22/2017
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    I had such a positive experience with Anne and Olivia! They were incredibly professional and friendly, flexible with my schedule, and skilled at their craft. They tailored my wedding dress perfectly (fit like a glove) and gave excellent recommendations for hair, make-up and jewelry. I highly recommend them!
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    Shannon Sent on 11/13/2017
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    Really amazing experience! I had such a crisis with my dress being too big and no one else would do the alterations. Olivia made me feel so comfortable and not worried about it. It turned out perfect and exactly what I wanted! Highly recommend!
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    Amanda Sent on 10/24/2017
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    Olivia was amazing! My dress turned out so beautifully, and she was so accommodating when I asked for one extra appointment to make sure I felt good about everything. She even helped me make a special handkerchief for my sister, which was her idea and turned out so beautifully. I'm still getting compliments on my dress, and more importantly, could move around and dance freely all night at my wedding without being uncomfortable or having to change. Thank you so much!!
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    Lisa Sent on 06/18/2017
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    I used a Stitch In Time for my wedding dress alterations for my wedding in September 2016. I really loved how you paid a flat rate for the alterations, there were no financial surprises. I worked with Olivia who was so wonderful, she was very flexible with accommodating my busy schedule, was very easy to talk to during each of our appointments, and even fixed my veil that I bought on etsy free of charge! I felt totally comfortable with her and even trusted her taking a scissor to the bottom of my tulle skirt :) I highly recommend A Stitch In Time!
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    Emily Sent on 05/15/2017
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    A Stitch in Time Bridal Services is fantastic. Like some who have commented already, I was referred to A Stitch in Time by Lovely Bride where I had purchased my wedding gown. I adored working with Olivia. She was sweet and professional and made each fitting swift and easy. I really wouldn't have known what to do without her expertise as everything formal-wear and wedding-related was new to me. Best of all, the dress turned out perfectly tailored and comfortable. Thank you, Olivia!!!

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    Lauren Sent on 03/29/2017
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    Olivia did a fantastic job on my wedding gown. She was able to tailor it to create the dress of my dreams. It initially started as a strapless dress that didn't fit me too well in the front, and with her magic she added a halter and made sure it wouldn't move on the day of the wedding. She even was able to fit me in for a quick adjustment the day before the wedding and I was confident my dress would fit perfectly on the big day.
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    Julia Sent on 06/10/2016
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    Olivia and her team were great and made me feel so comfortable and beautiful in my dress! The flurry of planning tasks caught up with me and I realized about a month out I hadn't gotten my dress altered and needed like a full foot taken off the hand-stitched hem (read: not easy) plus some other stuff taken in...whoops! Olivia was great and made it work, eliminating a major stress for me. She genuinely cared about making sure it was perfectly fitted and I felt confident and beautiful in the dress before my big day. Plus, she was very kind and friendly and made me feel at ease throughout the process. We were so happy with A Stitch In Time!
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    Jen Sent on 05/02/2016
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    Anne was fantastic. She has a great personality and cares deeply for her brides and their experience in her shop and on their wedding day. I was required to pay up front, which surprised me, but her work was excellent and done on time. I had 4 fittings over 8 weeks, and a little work was done each time prior to the next visit. Most of the fittings began on time and lasted anywhere from 20min to 40min. Plenty of street parking outside the shop, and the shop has a nice sitting room.
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    Amy Sent on 11/16/2015
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    The ladies at A Stitch in Time are the best in Los Angeles. They are beyond professional, they make you feel so comfortable and their quality of service is beyond what you'd expect. Being a bride and fitting into a gown is quite stressful, but I was in excellent hands with Olivia and my dress fit and looked exquisite. I'd highly recommend A Stitch in Time to all brides.
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    User2200426 Sent on 06/28/2015
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    Anne and Olivia are amazing. I bought a sample sale size 6 gown which need to be at least 2 sizes smaller. Anne made the dress seem like it was always my size. The back of the dress was netting. However, with the alterations and my size it did not look right. However, the mother daughter pair came up with the idea to open the back up, which ended up being one of the most stunning parts of the dress. It is not just an alterations service, they really are full service. Anne, helped recommend what kind of jewelry and shoes to wear and how to do my hair. Additionally, she knew what not to wear i.e. a bracelet will catch on the lace on the dress. There studio is also lovely. You really feel like you are having the bridal experience and they give you full attention. I would recommend them to any bride. They will continue to work on the dress until it is exactly right. The dress that started as way to big, ended up being absolutely amazing and the dress of my dreams. Working with Anne and Olivia is money well spent.
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    Madison Sent on 11/30/2014
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    Olivia is a dream come true!!! I met with her a few times and every meeting was absolutely wonderful. She was fun, sweet, respectful and made what could have been an awkward situation (getting undressed in front of a stranger) totally enjoyable! She made me look even more beautiful than I ever could have imagined and I would recommend her to every bride I know! Completely affordable and worth every penny.
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    Monica Sent on 05/24/2013
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    I purchased my Vera Wang gown at the Glamour Closet in LA (review also posted here). The lovely ladies who sold me my princess wedding dress told me there was one place to go for alterations. Anne. "But make sure you start the process as soon as possible because she'll be busy come the holidays because of Oscar season..." WUT?!

    All I had was a cell phone number. And when I first spoke with Anne I was in love immediately. She's an older French woman and having lived in Paris for three years growing up, I felt comfortable with her from the get go. I think I had four appointments with her, and apart from my excitement of wanting to get in the dress each time, I was always excited to see Anne. She was genuinely interested in me, my life, how I met my future husband, etc. And she has a beautiful boutique, to boot.

    I didn't even know I wanted a belt for my dress until she put one on and voila. Parfait! The coolest part about Anne is she is in business with her daughter Olivia who does all the fancy embellishments, including the belt I purchased to go with the dress. I wish I could post a picture here. They are an amazing team and I cannot thank them enough for making the dress even more amazing than it was initially off the hanger.

    I must add after our 4th appointment I thought I was picking up my dress and walking out with it. Apparently I was wrong and we were to have another appointment later that week. Only problem was, I was leaving town a week before my wedding and I apparently hadn't relayed this to Anne. GULP! Well she kicked it into high gear and finished my dress that day and then HAND DELIVERED IT TO MY HUSBAND that very night. Anne went above and beyond the call of duty and I'm so appreciative. She's amazing. Don't go anywhere else.
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    User1141116 Sent on 04/16/2013
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    Olivia is more than amazing. I brought my wedding dress to her after the person from whom I purchased it refused to make any of the alterations I was requesting. Olivia knew exactly what to do with my dress and was really creative in making my various requests work (namely, I wanted to wear heels to my ceremony and flats to the reception, so I needed a front bustle made so that the change in heel height wouldn't cause the dress to drag/be damaged). She did it! She also created my veil which was just superb. I had a front blusher and a long veil that draped around me. In the setting sun, I looked like I had a soft glow all around me. AND. to top it off. I lost a few pounds from wedding stress, which caused my rehearsal dinner dress to not fit. I brought this to her and she had my beaded sheath dress ready to go in 3 days. Amazing. I would recommend her to everyone.
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    Tania Sent on 10/15/2012
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    Anne Fiser performed a miracle on my wedding dress! I purchased my sample size 10 Vera Wang dress and needed it to fit me, a size 0. It might not have been possible with any other person, but Anne pulled it off and also made my gorgeous cathedral veil and it was beautiful. She really is an expert in alterations and wedding guidance, and knows how to deal with all the personalities (pushy moms, etc.) that come with wedding gown alterations/fittings. I enjoyed meeting with her and every fitting. She is highly skilled and professional and I would recommend her to any bride.
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    Giulianna Sent on 06/07/2012
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    A Stitch in Time, Anne Fiser, was recommended to me by another bridal store for gown alterations.

    Now I wouldnt let just anyone touch my dress, but after learning of Anne services, I read up and researched about her and learned she was soo extensively trained this was such a easy decision!

    I brought my gown to her boutique and she was able to alter my dress perfectly to fit my body like a glove! Moreover, her daughter, Olivia, creates custom pieces to compliment gowns and she was able to create a custom belt for me to complete the look! It was the perfect touch!

    Anne did a terrific job on my gown and I will always be thankul!! Wonderful attention to details!!
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    Tracy Sent on 11/21/2011
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    I purchased my gown at Glamour Closet and contacted Anne at their suggestion. I couldn't have been happier. She was a pleasure to work with, and my dress fit like a dream. She was kind, responsive and flexible. Her pricing was very fair considering the amount and difficulty of the work. She also offered helpful advice on putting together my entire look. Highly recommended!
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    Lauren Sent on 06/16/2009
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    Anne was wonderful!
    She is a lovely lady, an expert in her field. Her office is located within Kirstie Kelly's boutique in Brentwood.
    I needed to have my dress taken out in the hips (it was a fitted style) and taken in at the bust. I got my dress from another bride who was much more narrow-hipped than I. (preownedweddingdresses.com) I thought I was there for a seamstress, but I got that and more! Anne helped with all aspects of my look! We discussed my shoes, my earrings, my hairstyle, undergarments, and even a little bit of moral support.

    Bring change for the meter out front...or a credit card.
    Bring a checkbook for Anne...she doesn't take cards.
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    Rosemarie Sent on 08/19/2008
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    Anne was great! She made my dress ten times better than it original design. Her focus on details was amazing. Anne was also very professional, not just as a seamstress, but truly for the wedding gown perfection!
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    Lauren Sent on 06/24/2018
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    Olivia was a miracle worker, she made my ill-fitting sample dress purchase fit me like couture was meant to. My Ines Di Santo runway sample was sized for a statuesque model... I am 5'2" with more than sample size curves. Creative thinking and superior skill by Olivia made my dress look made for me. <3 Thank you so much.
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    Sandy Sent on 07/06/2015
    4.8 out of 5 rating
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    A Stitch in Time was recommended by my dress shop, and I definitely wanted a recommendation. It was quite a hike for me to get to this shop, but i will say it was worth it! Olivia was so personable and made all that awkward moments as comfortable as could be. She was also very accommodating with my schedule and understood the traffic I had to deal with so made sure to make my appointments when there would be the least amount of traffic. She added my beaded belt, bustled and fitted my dress to me like a glove. I just loved it. I have never felt so beautiful. Thank you!!!!
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    Brynne Sent on 05/28/2015
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    Olivia was an absolute doll and such an ease to work with. I was very glad I chose her to handle the alterations on my dress as she really made it quite beautiful and exactly to my liking. She was also incredibly helpful in helping me finalize my accessories with my somewhat difficult to define beading color and she helped create a bustier to make sure my dress fit perfectly. They were slightly on the more costly scale, but I know you get what you pay for and I got high end treatment and service.
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    Lyndi Sent on 04/03/2017
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    Olivia at a Stitch in Time was great to work with. While a little pricey with a set fee, her work was exceptional and came with unlimited fittings. I went in for 4 fittings, and my dress fit like a dream. She worked with me to redesign a feature of my neckline of my gown and impeccably tailored my lace sleeves. She was also so sweet, and worked with me to pick out the best jewelry for my gown, and helped save my veil that had been terribly crumpled in shipping. Many people told me my dress was the highlight of the wedding, and it was in great part due to Olivia.
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    Andrea Sent on 09/27/2014
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    This alteration place was recommended to me when I purchased my dress. I called well in advance, told them when I needed my dress ready, and they booked me an appointment about 4 weeks prior. Though they were a little pricey, I had heard good reviews, and since dress was important to me, I justified the high alteration fees by telling myself they'd do a top-notch job. Our first appointment I tell the seamstress that I'd like a little less frill and since I'm a klutz, I'd like the dress at ankle length and bustled. Yes ma'am, we'll have it ready for your wedding day.

    Fast forward to our last dress appointment. The seamstress pinned me and finalized everything, then asked if it was alright if I picked up the dress on Thursday. I reminded her that the dress was supposed to be ready the Sunday before that (remember that first phone call?) and I'd like it finished by then. We reached an agreement: the dress would be ready Tuesday. I'm glad I told them my wedding date was a week before the actual wedding... otherwise I'd have been SOL.

    Now let's fast forward to wedding day. Yay! I look so pretty in my dress. First dance comes along and my bustle breaks. Now I know this is not uncommon, but I was kind of upset. I had spent all this money, time, and effort to have a dress that was supposed to be of top quality, and I ended up holding half of it with my right hand for the rest of the night. Of course, I didn't let it ruin my wedding night (and thank goodness I've got MacGyver bridesmaids), but would I recommend these taylors to any of my friends? No way.

    Happy hunting!
  • E
    Erica Sent on 01/12/2016
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    I was very often frustrated to work with A Stitch in Time. More often than not, my appointments would be rescheduled within 24 hours of the appointment time. Although it was due to a personal medical emergency, I was extremely frustrated to find that I was not even contacted about an appointment that I kept and A Stitch in Time simply did not show up/was closed. This is after I drove 1 hour, at least, each way, to my appointment, and paid to park. I also had quite a few more appointments than I expected, initially (more driving and parking). Anne herself seemed quite knowledgeable and professional about what we were able to accomplish with my dress. My alterations came out on time and incredibly well done, and the dress fit me flawlessly. We had several discussions of how to wear and store both my dress and veil, and decided to not alter the hem in favor of slightly higher shoes. In the end, the job was well done (I valued it at what I paid), the people were pleasant, and I trusted them with my dress; however, if I were selecting a seamstress again I would have chosen someone closer to my home, and try to select one with repute for staying on schedule with appointments.
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    Sabrina Sent on 06/30/2025
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    If I could leave zero stars, I would. Brides - AVOID!!!

    Brides, please think twice before trusting Anne with your wedding gown.

    I paid $1,400 for alterations and ended up with a dress that was nearly ruined. She took in the sides so aggressively that the waist dug painfully into me, leaving red marks on my body. Even after seeing those marks at my fitting, she offered no real solutions or professional advice—she never even suggested raising the waistline, which my new seamstress immediately recognized as the fix.

    She also left huge, sloppy amounts of excess fabric all around the dress, which is obvious in the photos I sent her. The only part of her work she refunded me for was the bustle because she never did it.

    After our final fitting, I was so devastated I cried the entire weekend and went dress shopping all over again - three weeks before my wedding day. The worst part? I then had to pay another $1,700 to a different seamstress to undo Anne’s mistakes and properly finish the alterations. I’m incredibly lucky she hadn’t already cut out the fabric she’d taken in; otherwise I would have needed to buy a completely new gown.

    When I tried to discuss these issues with her and asked for even a partial refund given the extent of the damage and the extra cost I incurred, she refused to take any accountability. She never once apologized for what she did to me or to my gown, or for the stress, expense, and heartbreak she put me through.

    Bottom line: I don’t care how many years of experience someone claims—if the result is a bride in tears and a gown in disaster, it’s unacceptable.

    I would never recommend Anne’s services to anyone. I’m sharing my experience so no other bride has to go through the stress, heartbreak, and expense that I did. Save yourself the pain and go anywhere else.



    Please see before and after photos. One is showing how the dress fit me the day I bought it compared to her final work, and she tried to gaslight me and tell me that my dress was sent to me incorrectly. One photo is her alterations compared to the new seamstress - you can see all the excess fabric around me and how it is not sitting properly at my waist. Final photos are me on my wedding day. I am the same weight and size in all photos.
  • Ana
    Ana P. Sent on 09/16/2024
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    Dress not altered correctly.

    I went to "A Stitch In Time" on a recommendation from a friend who previously had a dress altered by Olivia's mother (who previously ran it). It seems that Olivia took over the business now so I decided to use her for my wedding dress alterations.

    The dress was brand new and in my usual size. She charged me $800 for a full bridal gown alterations which I paid in full at the end of the first consultation.

    I do not know if this is normal or if she had taken on too many clients, but from this point on the process felt very rushed with each fitting taking no more than 15 minutes and I always got the feeling that she was in a hurry to get me out and onto the next customer.

    I shared a concern that the dress might be too long and that I was worried about falling in it during the ceremony or my first dance. She insisted it was fine but agreed to take it up another inch at my insistence. She did not mark this change on the dress or take any additional measurements. I did these sessions in the actual heels I wore for the wedding, so nothing changed there to alter my height.

    Approximately ten days before my wedding I asked to try the dress on one more time (4th overall including the consultation) because I was concerned that I had gained a couple of pounds. Initially scheduling this appointment was really difficult and I had to push to get her to do it. When I went to try the dress on the alterations from previous visits were not completed yet which I found concerning given we were less than two weeks out but she insisted that I didn't have anything to worry about and that I did not need to come back to try on the dress once the alterations were made.

    I took her word for that which was my biggest mistake.

    In total she had my dress for over four months between the first session and when it was 'ready' which was five days before the wedding. Though as mentioned above less than two weeks out things like the hem were not done yet.

    Fast forward to the wedding day and as I had feared the dress was too long causing me to step on it while walking and dancing. I was visibly shaking because I felt I was going to fall in front of my friends and family which is not what any bride wants to be worrying about on her big day.

    Fortunately I didn't fall, but having spent a fair amount of money altering the dress to fit me properly I felt I should reach out and flag the issues I had. I even shared a video of my dance where you could see me clearly stepping on the hem.

    This is unfortunately where things took a turn and instead of taking any kind of accountability Olivia started to gaslight me.
    First she told me that I didn't put the dress on correctly...
    I questioned how that was possible given it was a simple strapless dress and it was zipped up and the clasps were closed so what else needed doing differently?
    She then switched to saying it must have been because I lost weight since the adjustments...
    Again not true. I went to see her a fourth time because I wanted to check if it fitted well with a few extra pounds I had put on, not lost. I have an app attached to my scale so I showed her my weight had not gone down at all in that time period.

    So she then decided to blame the fact that during one of my dances I had removed the decorative sleeves which was really grasping at straws because they are decorative items that drape half-way down my upper arms and would offer no support. Also I wore them during the ceremony and other dances where I also was having the same issue walking down the aisle and dancing.
    I told her this and she got angry and told me 'I don't have time for this'. She offered to have her local dry cleaner clean the dress for me but no admission of any fault nor offer to remedy the situation.
    That last statement from her, as well as being a very rude way to speak to a customer, really summed up how I felt working with her. It felt like she never 'had time', everything was a rush and an inconvenience.

    I am disappointed that she convinced me to trust her and not try the dress on once alterations were completed and of course I am disappointed that the dress I paid to alter for my big day wasn't right.

    But I think the worst part of this whole experience and the thing that other potential customers should be aware of was how she took no accountability for the poor experience and instead tried to convince me that it was my fault to make me go away and stop bothering her.

    Some photos attached showing the sleeves she claimed added support as well as the hemline of the dress while I was dancing, showing how much it was getting under my heels.
    Yelp allowed me to upload a video.

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