A Rental Connection Reviews
Reviews
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![Jamison]()
Jamison Sent on 10/17/2024A Rental Connection is the best!
A Rental Connection played a pivotal role in bringing our wedding vision to life on October 5, 2024, at Hummingbird Nest Ranch. As both the bride and a wedding planner with Jamison + Tania Events, I had specific design ideas, and A Rental Connection didn’t just meet them—they took them to an entirely new level.
The custom arches they created were nothing short of spectacular, adding a unique and breathtaking touch to our ceremony. Their craftsmanship and attention to detail transformed our ideas into something truly special. Thank you to Kristi and the A Rental Connection team for making our day feel even more magical!
— Jamison & Jerry -
![Dylan]()
Dylan Sent on 02/21/2023Created the wedding of our dreams!
We got married at a venue that required a complete build-out, meaning everything from tables and chairs to the kitchen, to the linens and cutlery. ARC helped us bring our vision to life! They let us come to the showroom multiple times to choose our equipment and test out different looks/feels for our table scapes. They were always responsive and professional. -
![Nia]()
Nia Sent on 09/16/2019So perfect!!
Bob was so awesome and easy to work with! We just gave him or vision and he made it happen, we didn’t have to worry about a thing! Everything was so perfect! -
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![Ashley]()
Ashley Sent on 05/23/2019Dependable rental service!
After exploring several options, we opted to use A Rental Connection as recommended by our wedding venue. Unless your venue offers pre-set tables, chairs, linens, flatware, etc., you may find this can be an overwhelming process. Not the case with A Rental Connection! We paid a visit to their showroom where Kristi was extremely helpful with finding options that fit our budget yet also fulfilled our wedding-design visions. Furthermore, A Rental Connection has a great reputation with several wedding venues, so when it comes to setup and breakdown you can rest assured they will get the job done right and on-time! Your wedding is a special day with several special moments, and this company really tied it all together for us in beautiful fashion! Thank you Kristi! -
![User1899456]()
User1899456 Sent on 09/21/2014My contact person was Julie. My husband and i went to their showroom. i loved everything I saw!! However, I had to stay within my budget. Julie was so great at helping me realize my wedding with their beautiful wooded table and chiavari chairs and still staying within my budget. She was great throughout the entire planning process. I highly recommend working with A rental connection in particular with Julie. She made sure to note all my specific delivery instructions. The day of the wedding they were there on time! Everything went down smoothly!!! -
![Jake]()
Jake Sent on 04/06/2023Incredible, affordable, and easy to work with!
I cannot recommend A Rental Connection highly enough! They provided everything we needed for our wedding and helped make our outdoor venue absolutely stunning. Julie was amazing throughout the planning process, accommodating all of our requests and changes with ease. She truly went above and beyond to make sure everything was perfect.
Omar did a fantastic job planning out the decorations, and the team was on time, quick, and efficient in setting everything up. The tables, chairs, dishware, and lighting all exceeded our expectations and made our special day truly unforgettable.
From start to finish, A Rental Connection was a pleasure to work with. Their attention to detail and commitment to customer service is unmatched, and I would highly recommend them to anyone in need of rental services for any occasion. Thank you, A Rental Connection, for making our wedding day so magical! -
Danielle Sent on 09/26/2018Amazing service and rental inventory from ARC. Carlos was excellent with customer service and our ever changing needs for our wedding. Our venue came with nothing so we used ARC for our chuppah, ceremony chairs and furniture & reception furniture. Wish they could've worked with us more on pricing but overall I think what we paid was worth the cost and excellent service. They are a little more affordable than other rental vendors in the area.
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![Jaymi]()
Jaymi Sent on 12/28/2010A rental connection was referred to me through my catering coordinator who had worked with them many times. We used them to set up our wedding tent, lighting, chandeliers and for all of the misc. rentals : light up bar, tables, chairs, astro turf, heaters, etc.
I feel like this part of the wedding is always more costly than you expect. Each little thing adds up to a lot. So, the value for cost is not that high in my opinion but I don't think that is for only this vendor. I think it goes across the board.
Anyway, I felt that they did an OK job. They did work hard and when I wanted things changed, they did it...with a little grumbling. I noticed on our wedding day that some of the uplights weren't on, I think that the bulbs must have burnt out by being used when the tent was in the set up mode.
They don't have a "lighting" expert on staff...which I think is a miss because I was going for a very ambiant look, which I felt the sales guy didn't really "GET"...
I do think that this company is a good choice for your basic rentals...chairs, tent and frame, bars, turf, etc. They were very adept at making sure all of that stuff was there and right.
I just would have used a specialized company for the more creative parts needed: lighting & gobos, mainly.
They were helpful and got me different quotes but I did feel that they should have an easier way to read them for the lay person. I was my own coordinator and just felt that the wording was hard to understand why there were so many components.
All in all though, I did have a good experience and would recommend them for the more simple rental situations. I think their prices and services are comparable, if not a little better than the other rental companies out there. -
![MacKenzie]()
Mackenzie Sent on 09/12/2022Communication was not there
We did not have a great experience with this place when we used them for our wedding. First of all, we were only given two rental companies that we HAD to use or we had to give a $2000 pay out for someone different. So we really didn’t have an option. I say this also because I feel like they get customers regardless so it didn’t really matter how we were treated.
We were sent a quote and it was already drawn up and nothing was explained or talked about before they sent it. So I emailed to ask what all of this meant on our quote. No response. So I emailed again. After multiple attempts I got an email back and was able to set up a phone call to go over everything. They sent us a catalog that explained everything on the quote and we were able to change the things we wanted to change (which was quite a bit because, again, we didn’t have a say on the quote at first). I asked for an updated quote with all our changes and didn’t get it.
Throughout the process of planning, there was very poor communication. It was take weeks for them to respond to emails and multiple emails being sent. Then about halfway through we get an email saying that the person we were working with moved to a different position so we would be working with someone else. When we had the chance to talk to her we told her about the changes we had made to our quote and NOTHING had been changed. So we had to go over everything again and all the changes we had made months ago we had to go through them all. Super inconvenient.
I gave 2 stars only because a staff member I talked to multiple times (I’m guessing a sales coordinator or secretary) was very pleasant to talk to and would respond quickly. The company brought the wrong photo booth wall the morning of the wedding so I called her and she was quick to get us the right one. We also had a great experience with the rental company setup crew. They were friendly and would make sure we liked where everything was and how it was all set up. Overall, we would say proceed with caution when using this company because it made things a lot more difficult with little communication to the people that practically are in charge of majority of your wedding things. -
Hallie Sent on 02/18/2022
Don't let them ruin your day
I have never posted a negative review online, but I feel like it would be wrong not to in this case. I hired A Rental Connection for my wedding at Saddlerock Ranch and paid them over $11,000 only to end up with poor quality rentals, horrible communication and appalling customer service.
To all Saddlerock couples, I know that they only give you two rental company options without paying extra, but save yourself the nightmare and go with any other company.
Even with all of the issues below leading up to my wedding, I was ready to just move past my horrible experience with ARC. But to see the poor quality of items the day of, I feel compelled to warn future couples. Rentals was our single largest vendor and the rentals I received were not even worth half of what we paid.
I only wish I had stuck with my gut and ran far away from this company. Please don't make the same mistake I did.
QUALITY:
The quality of items that I received was horrendous. Please see photos on my google review. To name a few, the ghost chairs were dirty and almost every single one was visibly scuffed up. The white dance floor was uneven (many people tripped) and had filthy black marks all over it. I could even understand if there were a few scuff marks here or there, but this was jaw dropping.
EXECUTION:
A Rental Connection would not even complete a walk through at the venue beforehand. Suddenly, the day of my wedding we are about 10 tables short and our caterers have no tables to work with. My caterer said, "A Rental Connection should have known to include that." I have never been married or planned a wedding, so of course, there are things that you rely on the rental company you hire to advise you on. My wedding coordinator also let them know that she had not worked at the Hilltop location at Saddlerock, and would rely on A Rental Connection's expertise to complete the rental order. Needless to say, A Rental Connection did not follow through.
COMMUNICATION:
As with many COVID brides, my wedding planning process was not easy and many things changed throughout the process. My other vendors were incredibly understanding, flexible, and professional. Kristi at A Rental Connection however, told me flat out "I am not going to spend anymore time on your quote until we have a deposit." Why should anyone be expected to give a deposit without knowing what the final quote total will be? This is the job of a rental company, and you shouldn't be made to feel like a burden.
It would take 3-5 emails or phone calls before finally hearing back from anyone throughout the process. It was difficult for my wedding coordinator to get a response from them as well. Finally the week of my wedding, (after Saddlerock had to call the owner) they started being more responsive, so we were able to make some necessary changes to our order... to rub salt in the wound, they charged $150 for "last minute changes". Of course there are last minute changes... you only just started being responsive.
The problem is not just one person (Kristi). My venue, Saddlerock had to reach out to the owner several times in order to get someone to respond to us. I wrote to the owner, Les after our wedding to express my concerns and received nothing back from him (in true ARC fashion). I followed up... and received a response from someone else, offering to waive the fee for the last minute table delivery charge, which should have been on my quote from the beginning had A Rental Connection done their job properly. -
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