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Weddings

5 Star Rental Weddings & Events Reviews

5 Star Rental Weddings & Events

5 Star Rental Weddings & Events

Denton, TX
4.5 out of 5 rating, 18 Reviews
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Reviews

4.5 out of 5 rating
4.5 out of 5 rating
18 Reviews
89% recommend it
  • Quality of service
    4.3 out of 5 rating
  • Average response time
    4.6 out of 5 rating
  • Professionalism
    4.5 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.5 out of 5 rating

Awards

18
  • Paige
    Paige Sent on 03/14/2024
    5 out of 5 rating
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    5 Stars for 5 Star!

    5 Star Rental gets 5 Stars from us!
    They helped make our wedding vision come to life!
    We wanted the decor to have the same vibe as a grand winter feast out of Game of Thrones and we got exactly what we wanted!
    The dinnerware and glassware were exactly what we asked for and helped tie our theme together. We loved the tables cape with the blue goblet water glasses and candelabras, and the gold overlay on the cocktail tables was stunning!
    We were also able to rent patio heaters from them since our wedding was in February and the ceremony and cocktail hour were outside. Luckily the weather cooperated and we were blessed with a sunny 70 degree day, but when the sun went down the guests were thankful for the heaters during cocktail hour.
    With help from our wedding planner, Katie Waara of One Fat Dove and Sara from 5 Star the rental and return process was seamless. We were also able to rent dinnerware for our rehearsal dinner and that was such an easy process.
    5 Star Rental gets a 5 Star Review from the Rhodes!
  • Anna
    Anna P. Sent on 11/16/2022
    5 out of 5 rating
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    Great team

    When it came down to the final touches on the wedding, they were awesome to accommodate our needs at the last minute. The team was helpful in finding the right colors for the table covers, runners, and napkins. On the day of our wedding when they were setting up, they noticed we didn’t have enough napkins and runners and they immediately called the office to get them ready for my now husband to pick up on his way over to the venue.
  • M
    Morgan S. Sent on 10/06/2022
    5 out of 5 rating
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    Cocktail tables

    5 Star Rental made it so easy to pick up and drop off the cocktail tables after our event. They were easy to work with and I was at their property for maybe 5 minutes, they get you in and out of there.
  • illustration stars

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  • B
    Brittani W. Sent on 10/28/2020
    5 out of 5 rating
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    Beautiful Rentals and Great Team

    I highly recommend 5 Star Rental!! We used them for our wedding at The Springs and 5 Star Rental was helpful and knew the table sizes from the venue to help us with our linens. 5 Star was professional, responsive, flexible, and great to work with!! They have a wide selection of inventory to make your dream wedding become a reality!
  • Katie
    Katie D. Sent on 12/22/2019
    5 out of 5 rating
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    5 Star is amazing!

    Our entire experieince with 5 Star Rental was top notch! While we only rented a couple items, their staff was super helpful with deciding what pieces we needed. We rented drink dispensers and their staff was helpful in decided which size would best suite our reception. The final product turned out perfect! We also rented the fairy light backdrop to go behind our sweetheart table and it was GORGEOUS! I would highly recommend 5 Star Rental.
  • Caitlin
    Caitlin Sent on 11/07/2019
    5 out of 5 rating
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    Great customer service. Very helpful.

    They were very active in communication with me. They were great at making sure I had everything I needed and nothing I didn’t. They called and were like hey you know your venue provides this right? They look out for you more than making money. Very pleased!
  • Tim
    Tim M. Sent on 07/24/2019
    5 out of 5 rating
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    Very professional!

    They have been great to work with and have had everything that we want! Very happy with the prices!
  • S
    Sarai Sent on 09/23/2018
    5 out of 5 rating
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    I needed napkins for my wedding and reached out to 5 Star Rentals super last minute (like a week in advance), and luckily they had the color I needed! I heard back from them super quickly and had my linens reserved on the same day I reached out. I avoided extra fees by having the napkins picked up and dropped off by a family member, so it was pretty affordable. They even fold the napkins for you, and give you options of different folds, which I really appreciated!
  • C
    Carol Sent on 07/11/2018
    5 out of 5 rating
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    We used 5 Star Rental for our Daughters wedding on July 3rd ! This place is awesome ! Very low Prices . Sydney was so helpful and I am pretty sure we used ALL of her suggestions . They were at the venue first thing that morning for set up and arrived that night and even helped us clear some tables so they could pick up their supplies . I highly recommend this Company ! Thanks so much Sydney and 5 Star Rental
  • D
    Dayna Sent on 07/17/2018
    5 out of 5 rating
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    We rented a wonderful large cross and our table numbers from 5 Star! The process to reserve and put a deposit down were quite easy! Throughout the entire process, I assumed they would be delivered without asking about this (clearly I had wedding brain), and 3 days before the wedding they were able to find someone to drop off/pick up the items at our wedding location! I am forever grateful and we were truly blessed to have this wonderful company be part of our big day!
  • C
    Cory Sent on 04/14/2018
    5 out of 5 rating
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    They went above and beyond, definitely exceeded all my expectations for my wedding day!
  • Stephanie
    Stephanie Sent on 08/07/2017
    5 out of 5 rating
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    My husband and I were told about 5 Star Rental by our wedding venues' Preferred Vendor List and we could not be any happier with our decision! I did a ton of research on various rental companies, and 5 Star was by far the best option for us. I must have called 50 times with updates, changes, and questions and each person I spoke to was so nice and accommodating. We rented chairs and table linens and the price was very reasonable for the quality we received. The evening before our wedding day brought a lot of rain and we ended up not being able to use the outdoor chairs we had rented; Since we were not even able to unload the chairs for setup, 5 Star Rental was prompt to refund a large portion of the chair rental fees for us. They delivered the items, set them up, and came back and collected the items at the end of the evening for us. Excellent customer service and by far the only rental company we will recommend!
  • Carrie
    Carrie S. Sent on 01/15/2019
    4.8 out of 5 rating
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    Convenient

    We rented table cloths and runners from 5 Star Rental. The runners weren't listed on their website, but we were able to add those to our order by email. 5 Star delivered the linens and put the table cloths on the tables for us before we even arrived. At the end of the event, we simply had to put them all in a bag for pickup. So easy and convenient!
  • Kris10
    Kristen Sent on 06/05/2017
    4.8 out of 5 rating
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    5 Star was great. We rented chairs and a small tent from them, plus delivery, setup, and tear down. They were on time (early in fact), very professional, very nice when I spoke with them over the phone. They came and took the items that night after the wedding was over (per my venues instructions) which was an extra fee that I didn't like but understandable. I watched the gentleman setting them up for a little while that morning, and he continually would set back to make sure that everything was lined up perfectly which I really appreciated. Would recommend. Thanks 5 Star!
  • M
    Melissa T. Sent on 06/05/2021
    4.2 out of 5 rating
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    Lots of Choices!

    I rented our table linens, chargers, and napkins from 5 star. They were great with allowing me to make constant changes all the way up to my wedding. The only reason it is receiving 4 stars instead of 5 is some of the chargers were chipped that I received and I was not expecting to have that. I was expecting them to all be in great condition. We were able to hide most of them with the napkin on top but that was the only downside.
  • H
    Holland Sent on 08/07/2014
    3.4 out of 5 rating
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    I ordered my tables and chairs from 5 Star Rental a week prior to the event. They were able to accommodate my needs but there were lots of errors when it came to the drop off. After a few phone calls and a mild heartache, just kidding, everything turned out well.
  • L
    Leah Sent on 06/12/2017
    3.2 out of 5 rating
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    I rented 10 cross back chairs and a generator. I almost paid more for the delivery fee, the pick up fee, and the after hours fee then my items that I rented. I understand you have to pay for those things to be dropped off but we paid $30 for the delivery, $30 for the pick up fee and theres a $50 after hours fee if they have to be picked up after 5pm. They could have picked them up at 6:30 but they said it was after hours. They said the only way around the $50 after hours fee was to leave it at the venue and they could pick up the next day, but there was a wedding so that wasn't possible. It rained so we were not even able to use the generator or chairs as we had to move the wedding indoors. They came at 6:30 to pick up the generator but didn't come for the chairs and so they came back out after 11. I'm sure they chairs and the generator would have been fine, so this review is solely off of the extra fee's they charge. I wish I would have had more time to shop around to avoid those extra fees or they had an option for you to pick up and drop off.
  • M
    Mary Sent on 06/30/2014
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    HORRENDOUS SERVICE!!!! Despite having paid the deposit per the agreement to secure the date and materials for my WEDDING reception (and the check was promptly cashed), a single employee arrived nearly 3 hours late on the day of. This is after I left several messages at the company's headquarters but never received a response. His first words were "We are overbooked and understaffed, I don't have all your items." This one, single employee proceeded to be the only person responsible for setting up the entire wedding reception (I was promised a “team of people”). Most of the chairs that he did bring were filthy, many were torn. I had to help with setting up tables and chairs, and cleaning them, because this one employee also had to set up the lights - which were incomplete and there weren't enough of them to fill the room. One item never even made it to the reception. More than SIX HOURS later, the owner finally pulls up with the remaining chairs. First, he smugly asked "How's it goin'?" before dumping the can lights that we ordered on the floor - no bother to install them or explain their operation. He did offer me his card with his private cell phone number and promised he would be available to answer if we had questions. About 10 minutes after he left, we noticed the can lights on the floor (we were STILL cleaning chairs and did not notice before he left) so I texted him asking about the installation of the lights. I never received a response. We had to rush to the rehearsal and the rehearsal dinner, which we were not able to enjoy because we were completely stressed due to the fact that 5 Star set us so far back on the other decor that was contingent upon them completing their setup, that we knew we had a long night ahead. The time promised for delivery and set-up was 11am and I was told it would take 2 hours. Thanks to their incompetence, we were there until 5AM getting it all straightened out - exhausted for the wedding!!!! Unprofessional/unacceptable - 0 stars
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