15 Acres Reviews
Reviews
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![Taylor]()
Taylor Sent on 06/01/202110/10 Amazing venue and team!
I genuinely could not have hoped for any more in a wedding venue and team. I would recommend this wedding venue to ANYONE and I love it so much I want them to still be around when my kids get married! I could write about them all day, but here are some of the reasons we adore the 15 acres venue and team.
Firstly, Stephanie. She is probably one of the first faces you will see. She is the heart and soul of 15 acres. We originally toured in March 2020 via Facetime, and from the first hello we could feel Stephanie’s genuine warmth. She was transparent, kind, and as excited for us as our own family. We booked, without an in person tour, because we knew she cared about our big day as much as we did. She fulfilled all her promises, and more!
Second, the venue itself. We did our first walkthrough of the location during our engagement photos. From the outdoor ceremony space to the covered space overlooking the lake, to the picturesque dock… we had tons of material to work with outdoors! I was pretty set on an outdoor ceremony, so I hadn’t put much thought into the indoor space other than it being open- but boy it blew me away. The chandeliers in the main space, the grooms cabin (with its own bathroom), the bridal suite (with its own bathroom) and the incredible open indoor space were GORGEOUS. As I’ll talk about later in the review, this was incredibly important, because we actually ended up having our ceremony indoors!
Thirdly, the vendors. The vendor recommendations were PHENOMENAL. They gave us recommendations I hadn’t seen elsewhere, and I especially received so many compliments about our food (Churrascos), our flowers (Hen House Florals), and our photographer (Audrey Lane Photo). They coordinated seamlessly with each of our vendors and made sure there were no hiccups or miscommunications along the way.
Fourth, the details! For me personally, I had some overall themes I wanted. I shared my Pinterest board and thoughts with the 15 acres team, and they made it happen. I didn’t have to worry about details like napkins, table placement, or if everyone would know when and where to be. I had the option to be as involved as I wanted- but they took all my dreams about our day and made them a reality.
Lastly… they were LIFESAVERS. We had SO many last minute changes. We found a perfect personalized sign with our dog as the art, so they made a signature drink happen. It POURED rain our wedding weekend, and they moved our ceremony space from outside, to covered, all the way to inside (and they made it more beautiful than I could’ve imagined). Our dog, Opal, was in the emergency room the morning of the wedding, and they were there for anything that I needed and were present without being overbearing. Even for our final sendoff, they surprised us by bringing the car around, even though we thought it wouldn’t be possible with the weather (Thank you Stephanie’s husband aka our chauffeur!).
John and I have been together for almost 5 years now and have been in/to a lot of weddings. We have seen so many stressed out couples and thought we would be able to relate when our time came around- but honestly every detail was made so easy by 15 acres. Every staff member was thoughtful, kind, and talented. They took care of us, and let us focus on enjoying our special day. Special thank you again to Stephanie, Mary, and Dana.
TLDR; Get married at 15 acres.
15 Acres's reply:
Taylor,
We are speechless after reading this wonderful review! Your indoor ceremony was absolutely gorgeous. Thank you to the two of you for being so flexible and maintaining good spirits at all times. Your dress was gorgeous, Opal was adorable and your rainy day bridal photos turned out so perfect. We truly enjoyed working with you, John and your families throughout the planning process.
Congratulations once again and we wish you both all the love and happiness in this new journey together.
Sincerely,
15 Acres Team -
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![Genesis]()
Genesis Sent on 12/23/2023Great beautiful venue with awesome staff!
With all the green tress around and beautiful venue; 15 Acres was the perfect place for our wedding celebration. We had so much help from Stephanie and Steve! So blessed to have found this venue , our wedding day was a dream come true. -
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Candice Sent on 07/03/2023
Beautiful Venue and Staff
Beautiful, Exceptional, Incredible ..... and any other positive words that may come to mind describes 15 Acres. Beautiful describes the venue and grounds. In addition to the bride and groom, the thought and details that went into designing this space lends itself to being an important participant of the wedding party. When I first visited 15 Acres during an Open House I was sold the moment I walked through the doors. Exceptional characterizes the staff. Stephanie and Alisa were always available to discuss any ideas I may have had and assist in any way they could, which during wedding planning is truly appreciated. They both made us feel so comfortable during this process that it felt like family. Incredible represents the service that we received before, during, and after the wedding. Everyone was so attentive and I can tell that it was as important to them as it was to us that everything went according to plan. There is so much more great things I can say, but if someone is ever looking for a great place to have a great wedding experience 15 Acres is it!! With the amazing venue and the help of everyone at 15 Acres my husband and I had the .... Perfect Wedding!! -
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![Kabir]()
Kabir Sent on 02/03/2023Professional and fun
Stephanie and her team really helped our wedding day be fun and made sure we had fun. We had some hiccups, but they really handled everything professionally. They have an amazing venue, their vendors really care, and we couldn’t be happier with our wedding. Thank y’all for making our day magical! -
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![Wendy]()
Wendy Sent on 12/10/2022No regrets
Wedding was on 09/18/22 and after a few months of settling in married life and reflecting on my wedding, my review for 15 acres is that though there were minor miscommunication during the planning period, the Sherri and Stephanie were always very responsive to every email, text, phone call to correct the confusion. The venue was accommodating to requests I had, and on my actual wedding day, I was stress free and it was perfect and that's really all that matters. I would recommend this venue to any bride if your vision is outdoors, garden, greenery and would like more guidance in your planning.
15 acres was an hour drive for my husband and I. We initially wanted a place closer to Houston for our guests and ruled it out but as I was visiting other venues, I still felt like 15 acres was the prettiest and checked more of my boxes. Though there is a signature package, Stephanie was willing to work with me on several vendors and allowed me to customize my package to include my own photographer (victorialiu photography), DJ (I won a package during a bridal extravaganza), and though they had a event coordinator, I was able to bring my own trusted friend and coordinator (Loveleeexperiences) as well. I kind of recommend this, as I felt like Vanessa was so vital to making everything go as smooth as it did. So the vendors part of my package initially was cake, food, bar, florals, linen. I didn't include photobooth or videographer initially because I thought I would find a better deal on my own but I ended up going back to Stephanie for recommendations anyway so you might as well just include them in the package. Due to an unfortunate circumstance, I booked Hai Le (JH films) 2 days before our wedding date, he came in clutch and produced a beautiful video for us. All my guests love the photobooth , the backdrop, props and picture quality was great!
I personally think this venue allows a great mix because it is all inclusive in a sense where you don't have to research all the different vendors yourself, but you are still able to communicate with the vendors to schedule tastings, choose your menu), design (you show them the inspo pics and they match it), florals etc. We did a mini chinese tea ceremony in the bridal suite, ordered boba tea for our boba bar, I brought my dog companion to walk as flower dog, invited worship leaders to lead in worship music during the ceremony etc. All of these made my day very special, and Stephanie was very understanding and accommodating.
The set up on day of was beautiful with all the linen, plate setting, centerpieces. Comparing to other wedding venues I've been to this year, I realize how much work Stephanie puts in to keep the place so beautiful with all the natural greenery and flowers. From the bride's and groom suite, the patio, ceremony, indoor reception etc. The background in all my photos are so pretty and I'm so pleased. All the vendors they work with are top notch, all showed up on time and delivered 5/5 results. My guests loved the food (Churrascos), cake was so pretty, open/unlimited bar was easily accessible. The vintage car was also a bonus! I'm thankful to the 15 acres team who all took part in helping us create such a beautiful forever memory. No regrets.
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Allysa Sent on 10/29/2022
Really Amazing Stress-Free Experience
My husband and I wanted a small intimate wedding with our close family and friends. 15 Acres had many packages for us to choose and we settled on the intimate package for a 50 person wedding. Our wedding coordinator was very responsive and easy to work with. Everyone at the venue were easy to get in contact with and very flexible. I would definitely recommend the venue to anyone who is overwhelmed by planning a wedding. I didn’t have to worry about most all of the big things and actually got to enjoy the process with minimal stress. They created and decorated the venue exactly how I pictured it and I couldn’t have asked for anything else.15 Acres's reply:
Allysa,
Your intimate wedding was absolutely breathtaking and full of love — just how you wanted it! Thank you so much for trusting in our team. Your kind words make us very happy and it was our great pleasure to be a part of it. Thank YOU!!
Sincerely,
15 Acres Team -
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![Mayra]()
Mayra Sent on 07/05/2021The Wedding Of Our Dreams.
15 Acres
Due to the pandemic, my husband and were married 06.20.2020 in a small gathering (10 people) at 15 Acres. 15 Acres graciously gave us a complimentary hour so we could have our exchange of vows in an elegant setting. Due to the Pandemic, we had to postpone our actual wedding celebration for a year. Thanks to the 15 acres team, we were able to have our wedding celebration as our first wedding anniversary on 06.20.2021. It was everything I wished for and more! Of course, I wouldn’t have been able to do it without 15 Acres and their vendors!
We selected an all-inclusive package which included a wonderful team of their vendors. 15 Acres coordinated, helped, and advised every step of the way. They were always responsive and no issue was too small or too big for them to resolve. We were so relieved to have their expert coordination every step of the way because my husband and I are both business owners so we had no time or energy to plan and coordinate our wedding.
We decided to have our ceremony outdoors featuring the beautiful grounds, pond, and bird sanctuary of 15 acres. During our exchange of vows, you could even hear birds singing in the background. We had the wedding of our dreams…classic, exquisite, elegant, and romantic.
Stephanie, the owner of 15 acres, is amazing. From the first time we met her, we felt we could trust her experienced guidance. She helped us create the wedding of our dreams without a lot of stress. She even made reorganizing the wedding during the pandemic a smooth process without panic! Despite the pandemic, she honored every detail of the deal we had already made. The package she created for us exceeded our expectations. We have zero complaints. All of my guests were amazed with everything there and had a beautiful evening.
15 Acres has a amazing wedding coordinator, Fabiola. As an added bonus for us, Fabiola is perfectly bilingual. I am still learning the English language so having a bilingual wedding coordinator was significantly important. Fabiola is an absolute gem and I'm thrilled with how she coordinated my wedding. She understands my culture and our planning sessions were always so much fun. She took the time to really understand my style and how I wanted the big day to go. She worked very hard the day of the wedding and we didn’t have to worry about any details. Her expert and smooth coordination truly allowed us to focus on being the bride, groom, and hosts for our guests. Our peace of mind that day is the true testament of what an amazing planner Fabiola is. She went above and beyond and I would recommend her to any bride who is searching for the best. 15 Acres is fortunate to have her. She is the best!
We cannot recommend 15 Acres and their vendors enough. They gave us the wedding of our dreams!15 Acres's reply:
Mayra, you and Willam were a joy to work with! Thank you so much for the kind comments and for taking the time to share your experience with us. We are very lucky to have meet both of you and I am so happy that we were able to celebrate your love twice at 15 Acres.
Wishing you both all of the love and happiness you deserve,
15 Acres Team -
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![Lindsay]()
Lindsay Sent on 10/29/2020The most beautiful and perfect wedding day!
My wedding was a little over 3 weeks ago and I cannot stop replaying the whole day in my head! Everything was PERFECT. Stephanie and Alisa made sure everything was exactly the way we wanted. They were so organized and professional and this was awesome for us. I felt so stress free on the day of our wedding and this had a lot to do with the staff and our other amazing vendors. Definitely recommend this venue! We got so many compliments from our guests about how amazing the venue was!! The only downside is that it's kinda in the middle of nowhere but SO worth it for how beautiful it is.15 Acres's reply:
Lindsay, what an incredibly fun celebration on a most beautiful day. We absolutely loved working with you and Chad. Thank you so much for your kind words, and for trusting us with your special day. You and your families were such a joy to be around, and we are so grateful for the opportunity to share your wedding day with you.
Wishing you and Chad all the best,
15 Acres -
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Kimberly Sent on 10/28/2020
Highly recommend 15 Acres!
Stephanie at 15 Acres was amazing. We were planning a wedding amidst the crazy uncertainty of Covid, and she was so helpful and flexible. She worked with us to make our daughter’s wedding day fantastic in spite of all the uncertainty. On the day of the wedding all the staff was so kind and helpful! We were able to enjoy the day as they took care of every detail! I would highly recommend Stephanie and her team at 15 Acres!15 Acres's reply:
Thank you so much for your kind words, Kimberly. We really appreciate you taking the time out to share your experience with us! It was such a joy an honor to work with you to plan your daughter’s sweet celebration. There was so much love; it was gorgeous. Thank you from the bottom of our hearts for putting your trust in us!
Wishing the newlyweds a lifetime of love and happiness,
15 Acres -
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![Eva]()
Eva L. Sent on 10/27/2020Love this Venue
I loved this Venue!! Stephanie and Fabiola were outstanding. They exceeded my expectations and then some. They did all the work, all I did was choose what I wanted. The fireworks were the talk of the night. Definitely recommending 15 Acres. Thank You for making my daughters sweet 16 the best night of her life.15 Acres's reply:
Eva,
Everything about Taylor's party was absolutely lovely. We had SO much fun planning Taylor's birthday party. Thank you for trusting us with such a memorable night for your daughter. Please keep 15 Acres in mind for your future family celebrations. We'd love to have you guys back.
Best wishes,
15 Acres -
![Melanie]()
Melanie Sent on 01/04/2020Magical experience. You won’t regret it.
As I reflect back on my first wedding anniversary today, January 4th, it is absolutely impossible to pick a favorite moment from that magical day, but I do know that none of it would have been possible without the help of Stephanie and her team at 15 Acres.
From the moment we scheduled our first tour, I knew that I didn’t want to see any more venues. It was the perfect fit. I cannot begin to describe the subtle beauty and charm of this place. From the gorgeous windows surrounding the entire venue, to the elegant bridal suite, and of course my now-husbands favorite part, the scenic outdoor lake with a fishing pier. We knew this was the place for us.
Stephannie was so helpful in planning and understanding all of our wants and needs. She was always available for any questions I had at any hour. I was very thrilled that Stephanie and my mother hit it off right away. Stephanie is absolutely wonderful about making everyone feel important. Either of us could call, email or text her at any time, and she was always willing to go the extra mile.
I cannot tell you how many compliments I received on the day of my wedding, and for many weeks thereafter. It all went together seamlessly, because of Stephanie. She guided us every step of the way, from the pacing of the wedding, to the catering company we chose, to the picturesqe table settings and so much more! Stephanie and her team at 15 Acres will go above and beyond to make your vision come to life. Choose this venue. You won’t regret it! Sincerely, Melanie and Justin15 Acres's reply:
Melanie,
You are such a sweetheart! Thank you so much for you kind words. We can't believe it has already been a full year. We never get tired of looking at your wedding pictures. That day was truly charming and we loved every little detail from your first dance, to the adorable dance between you and your father, the caricature artist and the Whataburger snacks!! We are truly lucky to have witness such a beautiful love story between you and Justin. Sending you both many blessings and best wishes. May you continue to live a full and joyous life together for many more years yet to come. Happy Anniversary from all of us at 15 Acres! -
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![Tiffany]()
Tiffany Sent on 06/11/2019Could not have been any better
Stephanie and her crew were amazing! They did so much and went above and beyond what was expected to be sure our day was perfect. We had a blast and such a great time, I hope they open the venue up to more then just weddings!15 Acres's reply:
Tiffany,
Everything turned out beautiful and we loved seeing you both enjoy the night away. Thank you for letting us be a part of your special day. In the past, 15 Acres has actually been used for several events other than weddings and we have to say, they have been very successful so we are happy to welcome any other celebrations and/or event. ☺️ That being said, please keep us in mind for upcoming events as we would love the opportunity to serve you again.
Once again, Congratulations and best wishes to you and Alan! 💜
Sincerely, 15 Acres Family -
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![Victor]()
Victor Sent on 10/16/2018Dream Wedding at 15 Acres
This venue took our breath away as soon as we walked in. Every little detail at 15 Acres was exactly what we were looking for. During our private tour, as Stephanie showed us around, she took the time to understand what we were looking for and our overall vision of our big day. After visiting different venues in Houston, we decided to book our wedding at 15 Acres because in comparison to other places we visited, this one caught our attention the most with 1) The most obvious - this is a gorgeous place! and 2) Their customer service and attention to detail is impeccable (this is a family owned business therefore we got to work directly with the owners.)
The 15 Acres family worked with our complicated work schedule since day one and made sure that all of our questions were answered.
We got married on July 27, 2018 and it was amazing! Stephanie was present and knew our itinerary that started from 10am until midnight. She was present any time we needed something and because of this, things ran smoothly. To be honest, neither of us thought she would help us that much the day of the wedding yet she did and we could tell that she was very happy to do so and excited to see every moment of our special day. After the wedding, she followed up with us and wished us a happy forever.
We can honestly say that all of 15 Acres staff truly cares about the vision of your big day and works very hard to make it happen. We had the wedding of our dreams at 15 Acres, thank you so much to all of 15 Acres family!15 Acres's reply:
You're welcome Victor! We are thrilled to know that we made a difference. Thank you so much for trusting us and we wish you and your wife a wonderful new journey together!
Best,
The 15 Acres Family -
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Meccsha Sent on 11/11/2017My now wife and I, absolutely loved this venue. From the first time they broke ground until the grand opening- they were completely accommodating and helpful every step of the way. The total experience was worth every penny. The entire evening and afterwards, we were getting complements on the beautiful venue we had picked and how did we find it. The owners and staff there were accommodating to our guest as well as the wedding party. We couldn't have asked for a more perfect day! The surrounding area and pavilion where the ceremony took place were absolutely beautiful. The pictures the photographer took there were amazing. The grounds provided the perfect backdrop to the photos! If you are looking for a serene and scenic place for your marriage ceremony and reception, look no further! This is definitely the place. The lake looked beautiful in the photos, the surroundings provided a simple, yet elegant touch, and the customer service from the entire staff really made the difference to make this place a hidden gem. Just as they wished us nothing but happiness, sincerely, we wish them nothing but the best as they continue to make brides and grooms alike- feel out of this world on their special day. We can't thank Ari and Stephanie enough for making our dream wedding become a reality.
15 Acres's reply:
Meccsha,
Your wedding was absolutely gorgeous! We are extremely happy to hear that your dream wedding became a reality. Thank you for letting us be a part of this joyful day and for your good wishes. Once again, congratulations!
Sincerely,
The 15 Acres Family -
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Terri Sent on 10/03/2017We are so glad we chose 15 Acres for our daughter's wedding on September 30, 2017! Stephanie and Ari were so easy to work with, answered all my questions and helped us make decisions as we were planning. This is a brand new venue - it was still being built when we booked it. The setting in the country is so pretty and peaceful. We had the ceremony outside and the reception inside the beautiful building. Fortunately the weather was perfect for us but the venue has a huge covered porch where an outside wedding can be held if the weather is bad. The Bride's room is perfect, with huge mirrors, salon chairs for make-up and hair and comfy chairs and sofas. The Groom and his friends had a separate cabin where they played pool and video games before dressing for the wedding. The bar is handled through the venue so that was one less vendor we had to worry about. Our guests were all impressed with our venue! The venue is really beautiful, but the best part is working with Stephanie and Ari!
15 Acres's reply:
Terri,
We truly enjoyed being part of your daughter’s wedding. Thank you so much for trusting us and choosing 15 Acres. Best wishes for the newlyweds!
Sincerely,
Stephanie & Ari -
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Rachel Sent on 01/30/2020
Stunning Venue
If you are having the venue do everything I would highly recommend 15 Acres. If you are a do it yourself kinda person maybe not the so much the route to take as the final cost with them would have you wishing you just allowed them to do it all...Let them do it trust me! However, the day of the wedding Fabiola & Stephanie did not allow me to do anything and I am absolutely forever grateful. I was able to enjoy my daughter and guest all day from the moment we arrived! My daughter had her dream wedding in a beautiful venue! HIGHLY RECOMMENDED!15 Acres's reply:
Rachel,
Once again, thank you for trusting in us and for giving us the opportunity to be part of your daughter's special day. Nicole and Mario seemed to enjoy their special night and we couldn't be happier for them. Remember we are here to help always.
Wishing you all the best,
15 Acres Family -
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Jessica Sent on 02/11/2019
Great Experience
My husband and I are happy for choosing 15 Acres as our venue. From meeting with Stephanie at an extravaganza to touring the venue we knew it was the one. We loved the modern style. I was able to get help throughout the entire process from when I toured up until the day of. I would definitely recommend for your next event!15 Acres's reply:
Jessica,
Thank you for letting us be a part of your joyful day. Everything from your bridals at the venue that sunny afternoon to your wedding day was beautiful. We wish you and your husband nothing but the best and once again, congratulations!
Sincerely,
15 Acres Family -
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Kelly Sent on 06/29/2023
Terrible experience
The place is beautiful, however the service wasn’t good at all. When I first visited 15 Acres during a tour I was sold the moment I walked through the doors. Stephanie and Nicole were so nice and open to discuss my ideas, they offered me a really nice package, basically everything included ( cake, centerpieces , decoration, photos, bar and dj) so I decided to go with this venue instead of the other ones. However, once we paid they changed a lot of things, the centerpieces weren’t included anymore, they planned to give us a faux cake for the pictures (looked terrible) and just a sheet cake to cut at the kitchen, after arguing they kept their word and gave me a real 2 tier cake. Then, they told me the decoration outside wasn’t included so I had to bring my own flowers to decorate, the bouquet, and they sent us a timeline they didn’t follow. We paid for an open bar less than 2 hours because they told us they will close the bar at 10:15pm but they actually closed it at 9:25 pm. I (the bride) only had one glass of wine and when I asked for another at 9:25 they refused and responded with “This is what you paid for”. We asked for a copy of the contract that my husband signed and they didn’t send it. Plus that night our guest were trying to put their cards in the gift box and Stephanie didn’t allow them go to the box and was asking them to give to her the cards which was so disrespectful.
I am so disappointed with this place and wish they could’ve kept their word.15 Acres's reply:
Thank you for sharing your feedback. We sorry to hear that you had an unpleasant experience however we feel the need to clarify the comments in your review.
When you came in, we discussed our Signature All Inclusive Package offered for 100 guests which is our package with everything included and all day access to the venue. When you mentioned you wanted a package that was for 50 people, we worked with you and offered you a customized intimate package which was a very different package than our Signature one. Your intimate (mini) all inclusive wedding package consisted of a total of a 4 hour access to the venue, our table decor, ceremony draping, buffet meal, beer/wine bar, wedding cake, photography, DJ, a send off option and set up, breakdown and clean up. That being said, the package was based on a 6-10pm wedding meaning that all your vendors would leave by no later than 10pm. In addition, you mentioned that it was important for you to capture getting ready photos at the bridal suite and because of this, we gifted an additional hour of rental before the event at no additional venue cost or photographer cost. However, the photographer was still scheduled to end the night by 10pm.
Time: The bridal party arrived earlier than 5pm and we also learned that the ceremony time was changed by the to 6:45pm without notifying our coordinator. This made the whole timeline shift and made it seem like the rest of the night was shortened in time but in reality, the timeline was only shifted because there was additional time allocated towards changing the ceremony time. Please realize that the rental and the vendors are still booked for those 4 hours per the contract regardless of the timeline being adjusted.
Cake: Your intimate package included a beautiful faux cake for photos and sheet cake to cut. This was explained to you at the very beginning when we discussed the difference between our Signature Package and the intimate package that you chose. When we spoke to our cake vendor and mentioned that we needed the sheet cake for your intimate wedding, they wanted to gift you a two tier wedding cake instead. Our team never displayed a faux cake for photos and we still gifted you a cake that was not part of your package.
Ceremony decor: As stated on your invoice, please note that the only ceremony decor that was part of your intimate package was the ceremony draping. It did not include any other decorations or floral package.
Cards: We want to clarify that we did not take the gift cards from your guests. When we saw the guests looking for the gift box, we offered to take it from them and put it in the box for them if they wanted us to. Our goal was to be helpful. We apologize if this was taken as a disrespectful gesture for some of your guests.
Timeline and bar: The coordinator made it very clear that the timeline that she provided earlier on was a preliminary timeline and did not reflect the final timeline. As stated earlier, your package included a total of 4 hours access to the venue and it was based on a 6-10pm wedding. We stopped serving alcohol but continued to offer your guests waters before the wedding was over at 10pm. In addition to this, the contract was not complied with by the wedding party as there was outside alcohol brought in to the property. Your contract with us makes it very clear that we do not allow outside alcohol due to liability purposes.
Contract: It is procedure for us to send a copy of the contract to everyone of our clients as soon as it is signed by both parties. This was something that we did not do in your case so please accept our apologies for this mistake. As soon as you asked us for it, we did tell you that we would send it as soon as we returned to the office.
At 15 Acres, we try to facilitate some aspects of the day by planning ahead. Based on the 4 hour rental per your contract, we follow a timeline that allows everything in the package to run smoothly during that time frame. Unfortunately, the arrival of the wedding guests was something that we could not control and we still have to honor the 4 hour contract with our vendors as well. We are sorry if you feel like you did not received everything that was talked about at the very beginning but we did explain both packages in detail when you made the decision to choose the (mini) intimate package vs the Signature All Inclusive Package. Once again, we apologize for any misunderstandings and please know that we kept our word and did everything we could to make this a special day for you and your guests.
Sincerely, 15 Acres -
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![Monique]()
Monique Sent on 02/11/2020Not Worth it
The venue is beautiful but Stephanie was so unpleasant and unprofessional to work with it's not worth it. I didn't realize how much miscommunication was going on until it was too late. Steph claimed to help out with wedding planning and Dana was our day of coordinator. I put too much faith & trust in them to know what they were doing which is my biggest regret. So many things were said that she later denied saying which was extremely frustrating. I highly recommend you record EVERY convo. We married 7/19/19 and here's a list of main disappointments encountered:
* Champagne toast cost was $800 but I was able to get everything for $400. We tried negotiating with her but she was too worried about her "image" and insisted we pay $400 extra for glass flutes instead of elegant plastic flutes. We instead went with noisemakers which were passed out prematurely so kids were blaring them too soon. Ever since this issue we were treated as problem clients.
* Our cake vendor went MIA 2 days before the wedding. Steph was rude in her communication to go with whatever someone else could make. Dana sent me a text message that was meant for Steph reading "Could not get Monique to call back do had to resort to texting. I am forwarding screen shots of our exchanges. What a piece of work." I could not answer her calls because I had multiple Dr. appts that she was well aware of. When I confronted her she claimed she was referring to the cake vendor. BS. Steph also claimed the wedding cake was NOT listed as part of the package. We had to send her paperwork of her own handwriting to prove this was included. Only then she agreed to eat the cost but did everything in her power to recoup it at our expense. She didn't communicate AT ALL about taking our leftover cake home day of. I found her on her phone to which she told me to get it myself.
* Centerpiece details were discussed several months in advance, pics were printed out for them and I even came with all materials to share my vision. The day before the wedding my family and I came for one hour to decorate. Steph was buried in her phone and was rude to us. She said they could not be responsible for cutting flower stems so we asked to borrow scissors and she claimed to not have any but when I went to her office for another matter I saw two pairs sitting on her desk.
* I chose a caterer to drop off the food with servers provided by Steph. Instructions were to serve Mexican OR Venezuelan dishes. Instead people were served one of everything, food ended up running out and three tables were left unserved. Steph blamed the caterer but after speaking with him and multiple guests, this was ultimately her fault. Caterer provided clear instructions to ALL parties when the food was dropped off but were not followed. People were also going in line multiple times before everyone was served and they were fully aware of this but did not address. We paid $200 extra to feed the last three tables.
* Steph asked "gratuity" from my husband for servers the day before the wedding, requesting him to put cash in an envelope even though they were paid well. It's obvious she was trying to cover costs for the cake. People also complained their plates were taken up too soon. We did not get to taste our own cake for this reason.
* We were announced to cut the cake but when we arrived there were no plates, silverware or staff.
* My husband and I kept getting pulled aside by Steph and Dana the ENTIRE DAY to 'confirm the schedule' even though we talked through this multiple times before. We had to cut some things out too.
* A Chandelier was included in the ceremony package but it broke some time before and we were never notified.
* I have no clue why she planted herself in the middle of our loved ones but she ruined our sparkler exit pics with her stank face.
* We were never notified that we will NOT be refunded our security deposit so when we reached out she accused us of 'endangering wildlife' as her excuse to withhold because we used colored smoke as props for wedding pictures (that she claims are 'smoke bombs'). She accused one of our vendors of diffusing it in the lake and when we confronted them they denied it. We pleaded with her to provide security footage to support her claims but she refused and stated she did not want to be involved. Even though she lies we were expected to take her for her word. Despite our rationale as to how we did not breach the contract she later added more ridiculous excuses why she should keep our deposit. There was NO DAMAGE to her property and this is how she recouped her cake cost, which coincidentally is the same price. I fell ill 3 weeks before the wedding from severe stress and sought medical care. We have an overwhelming amount of evidence that supports how we did NOT breach the contract and were fully intending to take her to court for more than our deposit but we are now expecting and decided to hold off. I do NOT recommend this venue to anyone. She puts up a nice façade but will do whatever it takes in her favor.15 Acres's reply:
Monique,
I would like to personally apologize for your unpleasant experience but feel the need to clarify all details mentioned in your review. Most of the items you listed relate back to having a customized wedding versus an all-inclusive package. Your customized package included 8 services provided by 15 Acres in total: a day of coordinator, table place settings, tablecloths, chargers, glass cylinders with mirrors on tables, draping ceremony arbor, cash bar and departure sparklers. Please reference our website for explanation on all-inclusive versus customized packages at https://15- acres.com/wp-content/uploads/2019/07/Wedding-Packages-SneakPeak.pdf
Here is a list in order for clarification to each item you mentioned above:
1. Miscommunication: Please note that for all events a contract is written and agreed upon by both parties. An itemized invoice that clearly indicates all services included in their package is provided to all of our couples. We encourage couples to select an all-inclusive package, as this puts most of the responsibility and detailing on us.
2. Champagne Toast: As noted above, a customized package with a cash bar was chosen, therefore champagne was an additional cost. At 15 Acres, we require china and glassware be used for all of our events. This was clearly explained during one of our initial conversations with you and Jason. The $400 we were charging you included the cost of the champagne, the cost of a bartender to serve it and the use and washing of the champagne flutes.
3. Noisemakers were distributed while the toasts were ongoing with specific directions to the guests to use them after the toasts were finished. Unfortunately, we are unable to control children blaring them prior to the toast.
4. Cake: We do apologize for not adding the cost of the cake to the invoice at the time the request was made and for accidentally sending you a text message. We did notify you as soon as we realized that the cake was never added to your original invoice. Our itemized invoice clearly defines the inclusions for all events and although we did agree that this was a mistake from 15 Acres, we moved forward to provide your dream cake at no additional cost. Unfortunately, the originally selected cake vendor went out of business, and as you noted in your review, went MIA a few days before the wedding. We responded quickly by reaching out to other vendors and were able to secure your cake in just two days.
5. Centerpieces: Centerpiece options offered by 15 Acres were discussed in advance, with the final decision made to not include them in the customized package as a means to save money. Since the centerpieces were not provided by our team, we don’t hold responsibility to assemble the decorations. We are, however, more than happy to assist with things such as; adding water to vases, lighting candles, and placing finished centerpieces on the table before the event. The pieces of unassembled centerpieces that you brought in that day consisted of artificial flowers with wire stems. We mentioned that our scissors are for paper use only and are not meant to be used to cut wires.
6. Catering: You selected an outside vendor who had not previously worked at our venue. We did reach out to the caterer and even provided a walk through after hours at our venue to familiarize them with our kitchen and ballroom. Please understand that we are not aware of any prior agreements between you and any outside vendor. We only coordinate the time of arrival, set up and any special requests ahead of time. In this case, the caterer showed up extremely late (minutes before the ceremony), when we specifically asked him to be there at least 2 hours prior to the ceremony. He was unprepared, and did not have the proper equipment, such as chafing dishes and serving utensils, which 15 Acres had to provide. This was a buffet style meal with the guests requesting portions of both entrees and sides as they moved through the buffet line. Regardless, there was inadequate food provided by the caterer for the number of guests that were guaranteed. As soon as we realized that the caterer was running out of food, we had no other option but to reach out to you directly for authorization to purchase more food to feed the remaining guests.
7. Gratuity: The servers are paid an hourly rate, but it is encouraged that they also receive gratuity for their services (just like in a restaurant). This was only a suggestion and never mandatory. With that in mind, you elected to not provide any additional gratuity for the servers. The day of the event, we paid this gratuity for the servers out of pocket. The servers were hired to serve the food, which again, was a buffet style only, and not a plated event. Please note, that they did not have to serve the cake to the guests. 15 Acres staff, which includes bartenders, security and myself, served the cake to the guests.
8. Day of Coordination: Our goal for all couples is to have the least amount of interruptions as possible. A timeline is created a few days prior to the day of the event. In this case, additional activities were added to the discussed itinerary on the actual day of the event without informing the day of coordinator, which created the need to reach out to you directly.
9. Chandelier: We apologize for the inconvenience caused by the chandelier being damaged a few days prior to the event. We were unable to make repairs in time for your wedding day.
10. Staff in Images: During the exit, we hand out and light the sparklers, coordinate guest line up, clear the pathway for your photographer to position themselves to capture the perfect exit for you and open the doors for you to make your grand departure. There is a high probability that some of our staff may appear in some of your exit photos and throughout the event. We do thank you for pointing this out and will make efforts to be more aware of this for future events.
11. Smoke Bombs: It is clearly defined in the contract agreement, that any violation to the terms and conditions will result in withholding of the security deposit. As previously discussed, the deposit cannot be released if any of the following terms are violated: The contract indicates no open flames outside on the property; all vendors must provide $1,000,000 in Commercial General Liability Insurance for Bodily Injury and Property Damage; the names and contact information for your vendors are to be given to us prior to the wedding. You and your vendors are required to do everything within your power to protect the property and wildlife on the property. We were never informed that you were planning on using smoke bombs on the dock and surrounding fields. Had we been told during any of the numerous face-to-face or email communications, we would have insisted on insurance to protect our property. Everything we have read indicate that smoke bombs pose a risk of explosion, burns, stains, and fire. Fortunately, we did not have these issues, but because they pose a risk, they are not permitted without insurance.
Additionally, you made a last minute, uninsured change from having your DJ provide “Dancing on the Cloud” effects to having your family members fog the room to the point that we had to immediately pull the machine out of the building before it set off the sprinkler system and created a disturbance.
Although the deposit cannot be refunded, you received a generous number of incentives and gifts such as a 25% discount on the venue rental, 25 free guests, a $250 certificate and your grand departure sendoff vehicle (all of which total over $2,500 off your wedding day invoice).
At 15 Acres, we work hard to coordinate with all outside vendors, and do our best to ultimately support all couples during their special day regardless of whether they select a customized or all-inclusive package. Once again, we apologize for any misunderstandings. We feel that we did everything we could to make this a special day for you and your guests, despite your feelings towards the outcome.
Best Wishes,
Stephanie Jacobson
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