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123 Imaging Reviews

123 Imaging

123 Imaging

Syracuse, NY
4.8 out of 5 rating, 17 Reviews
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Reviews

4.8 out of 5 rating
4.8 out of 5 rating
17 Reviews
95% recommend it
  • Quality of service
    4.8 out of 5 rating
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    4.8 out of 5 rating
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    4.8 out of 5 rating
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Awards

17
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    Samantha W. Sent on 05/25/2024
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    Engagement photos

    Rob was incredible! He had so many awesome ideas for using the landscape around us along with the lighting to make the pictures look beautiful. He was a pleasure to work with!
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    Hayleigh G. Sent on 04/21/2024
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    Professional, kind, and resourceful!

    We booked Rob and his team for our wedding in August 2023. The package we had included engagement photos, and Rob went out of his way and above and beyond to do a photoshoot in the Washington, DC area. Our engagement photos were beautiful, and even though there was some timing issues on our part, Rob kept cool and reassuring, which made the process go well.

    Leading up to the wedding day, we met with Rob and Jessica to go over the schedule and they even had some suggestions for us, like doing a speed photo session at each of the guest tables. I'm so glad they suggested that because they made for great photos! We loved the style of their photo - a lot of great candids and when you did have to pose, they made you feel comfortable. Our wedding photos turned out beautiful and I'm filled with joy every time I look through them.

    I would highly recommend Rob and his team! They are professional, kind, funny, and so prepared. It was like having a second wedding planning team there on that day. They will advocate for you, going above and beyond to make sure your wedding day runs smoothly. I even had a dress snafu with a clasp breaking, and they were there with a safety pin to fix it.
  • illustration stars

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  • B
    Brian L. Sent on 12/26/2023
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    Amazing!!!!!

    They were great with corresponding back and forth, great with helping find locations to shoot photos in the background we wanted. Super fantastic with the wedding day. Could not say enough. 1000% recommend
  • Jackie
    Jackie D. Sent on 09/30/2023
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    Wonderful Experience!

    Rob and Jessica were amazing to work with! Very friendly, calm, knowledgeable, organized, timely, and just great people to work with. They will be your biggest cheerleaders from the minute you hire them. The pictures of our wedding day are perfect and they captured so many great memories. Along with the wedding day, we had an engagement shoot which helped us become more comfortable with him and the process before the big day. Highly recommend them and talking to them at the start of the wedding planning process.
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    Steve C. Sent on 05/29/2023
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    Amazing! What wonderful folks! Truly!

    Robert and Jessica are amazing folks! We live in multiple states away we contracted and book from about a year ago and oh my god what a wonderful experience from the start through finish.

    I’m including some photos so you can actually see with your own eyes they work very hard. His prices are amazing and his staff Jessica was wonderful. Such a terrific people and my daughter had a beautiful wedding and we cannot wait to see the final product of the photos. If you’re shopping around for professional photography, trust me, you definitely wanna include Rob. Thank you so much Rob thank you so much Jessica you’re beautiful souls and we really appreciate your insight and your professionalism. You helped me her daughter’s wedding day extra special.

    Steven & Cassandra
    Dover, DE
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    Andrea A. Sent on 07/21/2023
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    Wonderful Experience & Photos

    Rob and his team did an outstanding job with our engagement and wedding photos. We were thrilled with their natural style and ability to capture every special moment. Working with them was extremely comfortable and professional. Would recommend to anyone having a special event.
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    Stef K. Sent on 12/20/2022
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    Best photographers, amazing people!

    I'd give 500 stars if I could! Rob, Jess and Shannon are amazing photographers and so delightful to work with! They were incredibly helpful at important moments and making sure we stayed on schedule, even though it was definitely not their responsibility. Everyone felt so comfortable with them, and we had a lot of laughs. Our day was infinitely better and less stressful because of the team, and I'll definitely hire them for any other photo shoots we need. And the pictures came out so amazing--it was really hard to choose among them. Candid and posed pictures made everyone look great! Rob and team, we appreciate you so much! Thanks for making our wedding even more special!!!
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    Elizabeth M. Sent on 10/10/2022
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    Absolutely amazing!

    These guys were the most amazing people I dealt with for my wedding ! Not only were they beyond professional but they thought if things I would have never took into consideration! The photos were beyond amazing! Honestly I had the mentality that some people would show up and take some pics and that would it m, these guy ended up being a huge part of day! Multiple guest complimented on how attentive and sweet they were ! They truly captured so much of the day ! Parts that I barely remember were all brought back to me in photos that captured not only moment but all the emotions as well! You will not be disappointed with them!
  • Diane
    Diane B. Sent on 09/22/2022
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    Captured the day perfectly

    Rob and Jess radiate pure enthusiasm for what they do and it shows in the final product. Thanks to them, our wedding album isn't stiff or lifeless but full of real, candid moments. Everyone's emotions and personalities shine through every photo. Beyond their quality of work, they are just great people to work with. They are fun and easy but also dependable and professional. They are adaptable and quick-thinking--when I had forgotten to bring something, they fixed it right away. When the start of the ceremony was running late, they played the role of coordinator by being my point of contact with the rest of the wedding party. They even went above and beyond--even though the end of their contracted hours was approaching, Rob insisted that he had a few more brilliant shots to take, and those ended up being some of my favorite shots of the day. Then when it came time for post-production, we got our final photos back at record speed. Rob and Jess, thank you for capturing our wedding day perfectly!
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    Tabitha B. Sent on 04/15/2022
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    Beautiful memories despite in-home COVID wedding

    Rob and Jessica were so amazing. They managed to take a difficult situation (a COVID wedding in my home in 2020), and captured some absolutely beautiful and amazing memories. Did I mention that I am plus-sized, and we are gay, so this provides additional challenges for any photographer. Their photos made me feel beautiful and us feel special. Also, they were EXTREMELY lenient when we dragged our feet on selecting our photos, and they did not charge us extra even though we should have paid per our contract. DON'T LOOK ANY FURTHER - Rob Rivera Photography should be your last stop!
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    Nicole P. Sent on 10/24/2020
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    Amazing to work with

    Rob and Jessica are amazing to work with. They were very accommodating to changes in location that had to be made surrounding covid 19. We have a small child and they went above and beyond to capture intimate moments of not only us but our son and family. I would highly recommend them to anyone!
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    Catherine B. Sent on 01/03/2024
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    Don’t hesitate, just book him!

    I was the pickiest bride, and Rob seriously impressed me with the selection and quality of his photos. He was amazingly professional. even though my wedding was quiet and tiny and low budget due to Covid, Rob treated it like it was the wedding of a royal. He scheduled a phone call to discuss with my husband and I, what and who we wanted to be photographed. He paid attention to learning details, like who is married, and therefore who we would want included in all family photos versus who is dating, and therefore who would be tactfully excluded from some of the core family photos (you never know who’s gonna break up in the future!). he was patient, he was exceptionally committed, and I cannot tell you how thrilled I am with his work. what’s more, I was very delinquent in getting my photos downloaded due a new job and then a baby. He never seemed impatient. It’s been over two years since I received access to the photos, and today he logged in to make sure that they were the best most updated quality due to some new tech features he can offer now versus back then… right now he is, without prompting, updating the finishing touches on a few to make sure that the current technology he uses applies to these old images of my wedding.

    Book him, you definitely will cherish his photos and never regret choosing him as your photographer !
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    Ashley Sent on 07/09/2019
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    Best of the best!

    This is long overdue!! Where to begin?? When my then-fiancee and I first booked with Rob, I specifically remember him saying, "There are a hundred things to stress about when it comes to wedding planning. You might worry about the caterer or the limo, or anything else, but photography is the one thing you will NOT need to stress about." He couldn't have been more correct! Rob kept us in the loop, following up with us as the day approached, asking how plans were going, making sure we were on track, and verifying all of the details. We felt as though we had a wedding planner, rather than simply a photographer - which was nothing short of AMAZING! He even had us thinking about and considering details that made our special day so incredibly personalized, guiding us in various ways, including incorporating some of our family members that are no longer with us. On the day of our wedding, he was with me from the very first morning mimosa with my maid of honor until after the lights had come on at the end of the night. His energy was limitless. Throughout the day, he and his assistant respectfully kept us to our itinerary, while making the entire bridal party relaxed and enjoying the day. Also noteworthy, he interacted extremely well with my entire family and friends - sometimes not the easiest people to get along with - and was sure to take every shot we had requested. When you book with Rob & his team, you're not just getting a photographer, you're getting a new member of the family and a lifelong friend!
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    Cindi J. Sent on 03/11/2020
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    At ease, Soldier!

    We are delighted to recommend Rob Rivera Photography, but not for just anyone-only for those who want elite service from a detail-oriented individual. My husband was in the service and Rob’s status as a military veteran were clearly noticeable by the level of “attention to detail” in everything he did. This went from researching the locations we’d be photographed with such precision that he even knew the exact time and direction the sun would set on our wedding day MONTHS in advance! If that doesn’t say a lot, I don’t know what does. He walked us through the process, checking in every so often to make sure everything was on track. He and his second shooter came in from Central New York down to Philadelphia the night before, even observing our final rehearsal. Who even does that?? 👍🏼👍🏼

    Our wedding day was extremely warm, but Rob had a plan for that too. He and his assistant provided an umbrella to shade me in my dress, while passing out chilled water bottles to the bridal party. Yes-an umbrella and water bottles! His professionalism was unparalleled and the images were EXACTLY what we had hoped for. So to Rob and his amazing assistant, I say thank you. There is no way our wedding would’ve gone so smoothly without your excellent guidance, cool demeanor, much needed reassurance that prevented bridezilla status, and kindness you shared with us, my family, and our guests.

    Sir, we salute you!
  • Ramona
    Ramona Sent on 10/01/2020
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    Wonderful and priced great!!

    Let’s just say Rob and Jess are amazing! You feel like you knew them the minute you first met. They were prepared with umbrellas and water if needed and even knew what time the sun was going to set. They catch every moment of the day and make the day enjoyable.
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    Joshua G. Sent on 07/31/2023
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    Unprofessional Quality and Unprofessional Communication – Do Not Recommend

    My wife and I hired Rob Rivera Photography after meeting him at a wedding show. We paid $3,000 for an inclusive package (shooting the event, 150 professionally edited photos, and three printed albums). When it came time to receive our finished product, there was a discrepancy between what he provided and what we expected. We were sent access to 6,691 proofs. From that, we expected 3 professionally arranged and printed photo albums that contained 60 photos, as well as to receive the remaining 90 professionally-edited photos that didn’t make it in the album and the remaining unedited photos we had identified as worthwhile (those without people blinking, not duplicates, etc.). While the agreement referenced the number 150, it seemed pretty far-fetched to select only that many images out of 6,691 from a 12-hour wedding event as the only photographic evidence of our wedding (especially since we had asked our guests to not have their phones out taking pictures so they could focus on enjoying being in the moment). When we expressed our point of view, Rob became hostile and unprofessional. While I’m sure he would explain it differently, it felt like he was holding our wedding photos “hostage” as he was the only one with the photos and could charge whatever he wanted in exchange. To be clear, there was language in the contract that said “Additional images may be ordered for a fee and may extend time of completion.” With the way the wording was written, we understood this to mean additional images selected for professional editing and/or inclusion in an album, but that is apparently not how Rob intended it. In addition, we were never provided with a rate sheet to know what that fee would be. I tried very hard to come to a resolution, explaining that I didn’t need him to spend any time editing the additional photos, and that he could leave a watermark or “proof” mark on them, so no one would mistake them for a finished product representing the quality of his work. We just didn’t want him to delete all those wedding memories if we wouldn’t pay him double what the original fee was.
    As I felt I had no choice, against my sense of what was fair and right I told him to send me an invoice for access to the images we had selected. We were charged an additional $3,644 (more than the original service!) to receive 1,021 selected photos that would be edited to what was described a highly-professional manner. This was just for digital files, and did not include any printed albums at all. He demanded payment in-full, up-front, before we ever received any final deliverable (we had only seen the low-resolution versions online that had huge watermarks across the photo).
    We were told that the images were all going to be professionally doctored to Rob's incredibly high standards, but when they were received several weeks later, even just looking through the first group, they did not look very high-quality to us. That same day, I wrote Rob an email asking about the quality and if there was another format that might be better for printing. I showed a comparison of a photo my father took on his iPhone that looked much sharper. Rob ignored my attempts to communicate via email, website contact form, and txt message. He answered a call from me eventually and told me he was done with our relationship and I was harassing him, and I was unethical… all of which seemed a bit overkill for me asking if there was a better format he could provide the images.
    I did try printing a family photo, and the consensus of my family was that the quality was not as good as should be expected (nor does it match the wedding photos my friends have on their walls in much larger sizes). Rob was completely unwilling to work with me to come to a reasonable resolution.
    He even took us to court, where the quality of the photos was a topic of discussion. In the end, we were charged $6,644 for what was originally expected to be a $3,000 service, and never received any printed albums nor digital images of expected quality. I’m leaving this review to educate others about my experience so they can make an informed decision when selecting a wedding photographer for their big day. Despite this unfortunate circumstance, our wedding was excellent and we were extremely pleased with all our other vendors.

    123 Imaging's reply:

    This review is entirely misleading and was created for the deliberate purpose of harming our reputation after a failed attempt to commit theft of services against our company. In this case, the individual pushed to have us remove all of the watermarks from the proofs, attempted to have us do the labor of editing over 1,000 images prior to being paid, and committed bank fraud by initiating a chargeback after we delivered our work by claiming it was not received. After a judge ruled against him, he attempted to coerce us by threatening to post this false narrative if we went through with the court order that we be properly compensated for our labor. It is truly disheartening to be reminded that some people lack a moral compass and would attempt to take advantage of a small Veteran-owned business like ours - though here, he failed.

    We have been, and will continue to be, fully transparent in our offerings (all of which are publicly available), in our agreements (which we provide to all of our clients), in our billing practices (which itemize every service and deliverable), and in our communication (in easily retrievable emails). Simply put, any suggestion that we have ever been less than completely forthcoming is patently false. Fourteen years ago, we were given nothing and built this company from the ground up, operating in an ethical, professional manner. During that time, we’ve had the pleasure of working with amazing couples who have reciprocated respect, resulting in positive relationships and stellar reviews on each and every one of our platforms. I would encourage anyone reading this to view any other reviews written about us, which will stand in stark contrast. Finally, regarding the claims of poor quality of our products, we are happy to provide the opportunity for you to see some of the images for yourself at:
    https://www.weddingwire.com/rw/rob-rivera-photography/1782d04ac208d794/3228941
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