El mejor lugar para tener una fiesta!! Excelente servicio. Gracias

I recently got married there. 6/25/2021. We spent so much money for it to have TERRIBLE service. I got married on the outside kiosk then I had the reception inside. They don’t have rooms for the brides nor groomsmen to get ready at. They wanted to charge me additional $499 for them to get ready at one room for one hour. They didn’t bother cutting the grass for our ceremony outside NOR did they wash the pools like they said they were going to do. They used pictures to claim it as this beautiful kiosk but it turned out another bride had taken the outside decorations herself. They are using pictures to promote their venue with things they don’t even have. Let’s not even talk about the rude service from the 3 ladies. Sarahi was our “coordinator” for day off . Tell me why she was DRUNK hiding my expensive tequila ? She did not help coordinate at all. She gave attitude to my my family and me. Then Juanita , another coordinator was so rude also. I called the venue asking for the mic and she gave me attitude. I had others present with me and they were livid with how she was talking to me. Then let’s not talk about the elderly lady that answers phone in the mornings. She was always so clueless and never knew anything . She tried charging me additional 2k! She was saying I owed them money! They had failed to make notation of The actual numbers .. it was only that I pulled up images and videos of me Signing the contract and had proof of what was said. Guys be careful. It was TERRIBLE. I was so sad because this was my dream venue for many years. I will definitely tell all my colleagues to not come here. I had also asked for more chairs outside. 100 to be exact and one of the coordinators had the audacity to tell me “nadie como quiera va a eso, todos van a la reception solamente” well I had guests standing up. Guess people did go to mine.

Ask my photographer and band, they had to help me coordinate day off

Oh and nobody knows English there. My fiancé doesn’t know spanish and had such a hard time communicating with them. It was such a hassle for me to be the only one communicating with them. Then for me to get attitude from them.