Late delivery, chairs sent to wrong location, rude owner
Do not hire this vendor. I cannot even begin to tell you how much stress and disorder they caused on our wedding day. We hired the Rental Party to set up 48 chairs at 10:00 AM on the day of our wedding for our ceremony. I got an email the day before saying they would arrive 30 minutes early (9:30 AM). They did not arrive until after 12:00 PM. My dad was so stressed out about this, he was in tears. My husband was supposed to be setting up for our reception and instead had to deal with the mess. The owner never reached out to apologize or explain what happened. When I contacted him, he was very defensive and rude in his response. He told me our chairs were put on the wrong truck and sent to the wrong location and that they tried to contact my coordinator who did not answer. This is true, since she had a family emergency. But they did not call the backup number, which was my number. The owner said that my husband looked happy and even tipped them. The only reason they were tipped is because I gave my husband the tip money the day before to disperse. Regardless, they never contacted me, and I was the one who paid for the chairs and was the one on the contract. Short story, they put us hours behind on our schedule. They did not fulfill the agreement in our contract. Instead of enjoying our wedding day, my husband and father were stressed out of their minds because we had no chairs. The owner said he left extra chairs to make up for it. How does this help us? We didn't need extra chairs, we needed the ones we paid for to show up on time! I asked for a partial refund and still have not received a response.