We live in Mo and had our wedding in AZ. I talked with Susan over the phone several times and she was very flexible and a pleasure to work with. The day before the wedding she was just the same in person. She made it very stress free! We dropped all of our "stuff" off to her the day before and she set everything up. I didn't have to worry about anything. The food was great! We had a few mishaps but it was a "perfect" day.