I am a bridesmaid for my friends wedding and I decided to order her a customized cute sash for her bachlorette party!!! I stumbled upon The Elite Bride and decided to go with this shop.
I made the sash purchase on Feb 14th and it was supposed to ship out Feb 27th (even tho it says immediate shipping on the page; false advertising) I realized I had shipped the sash to a friends house!!! My fault, I should have double checked before purchasing. But I immediately emailed the shop asking to change the address. No response. I realized I should wait at least 24 hours before emailing again (I'm sure they are busy) .. 5 emails later - on March 2 (15 days later) I finally decide to file a claim. I received zero emails responses, no product, no shipment date, no changes to my order, no answers but my credit card was charged!! After my claim is filed I get a refund of my order with no explanation, no apology, nothing. I have never had an experience like this in Etsy... it was so disappointing and unprofessional. I am sooooo glad I still have time to order from a RELIABLE shop.
