I originally booked Salon Mode for my bridal party makeup and updo's. I also tried to book them for a blow-out style and makeup for my engagement photos, but despite emailing and leaving a voicemail on their automated system, no one every returned my call. I chose this salon because it was where my long-time stylist was employed, and I absolutely wanted her to style my hair day-of. She found employment with another salon and put in her two-weeks notice, but was told by management she would not be allowed to finish out the two weeks, effectively cancelling all of her appointments. I was contact by the salon offering 10% off my next two cut & styles, however I did not feel this was an appropriate course of action. Despite that, I considered keeping my contract with them for my wedding day, however due to poor communication from the bridal consultant, I eventually had to cancel. After emailing, calling and leaving voicemails which were unreturned, and physically going to the salon just to find out the consultant wasn't in (at which point I would request her to call me when she was, only to never hear from her), I finally decided to pull my contract and my money. I would not recommend this salon, despite the accommodations they offer for special events, simply because the personnel is lacking in customer service and simple professionalism.
