Rivard is a locally owned jeweler, and they provide very personal and professional service. I wanted to have my late grandmother's vintage diamond pendant secured to a semi-mount which I purchased online. Instead of just filing down the prongs, and soldering the pendant onto the band, they went above and beyond, and actually removed each of the prongs completely, and attached the pendant flush to the base. The ring is absolutely gorgeous and they understood that I had an engagement photo shoot coming up, and assured me that the ring would be ready in time. I highly recommend this caring and quality business.