Worked with Marla in west palm beach on a 12 day tour through Italy and she was amazing....met with us to give us travel tips and ideas for the different areas we would be visiting. I was not pleased about one of the hotels and she worked with me on making sure I felt comfortable before booking, she also emailed me the day before we were to depart to let me know the climate at our first location. When we got back she had gotten us a wedding card and a gift certificate - she put a special touch to the entire experience and we are starting to plan a second trip with her already!