TLDR: TRUST JEN!!! Backstory: I haven't had much luck with "up-dos" before as a bridesmaid in weddings. I was a little nervous about my hair for my own wedding and went back and forth for months as to whether I wanted an up-do or to wear my hair down as I do daily. I knew an up-do was the better choice for a wedding day, but in practice, I wasn't liking it. I had a trial with Jen and in retrospect, I was trying to "control" the style a little too much based on what I thought was "me" and what I thought I'd like based on Pinterest pictures. Jen tried some styles which were just what I had asked for, but I still left unsure and unsatisfied. Jen offered to do a second trial. This time, I went in, let go of all control and just asked Jen to try out what SHE thought would look good on me.... she NAILED IT!!! She instinctively knew what I needed and gave me the most beautiful updo. The wedding day was even better. I LOVED my hair and it held perfectly for 12+ hours including some wind and a lot of dancing. My husband (who usually prefers my hair down) even said "Wow, Isabelle. You should really wear your hair up more often." :-) THANKS, JEN! I would highly recommend her. (Other highlights: she was able to quickly get through all my bridal party in the time allotted, very friendly and fun. Pricing is not cheap, but hey, that's pretty typical for wedding hair. It was 100% worth it).