Michelle did an awesome job helping to coordinate my wedding day. She was the perfect person for the task. I am so thankful for the staff for making my day so special. Thank you again Michelle for all your help.

Very beautiful place we loved it from the momemt we saw this place. The sevice was fantastic and really happy the way everything turned out.

For our vow renewal, Grand Lake did an awesome job in making our day very special. Thank you Molly and the rest of the staff for helping us enjoy our day and making memories unforgettable.

Thanks Grand Lake Lodge and Spa for making our wedding day everything we prayed it would be. The staff was very friendly and helpful. They bent over backwards to meet our requests and needs. The food was excellent and the buffet set up was gorgeous. They went well above all my expectations. Even though our event was the largest hosted at the facility, the flow of people, drinks, food and good times was perfect!

I would like to thank mr Tom white and his staff at the club for making our day perfect! They did an amazing job! Thank you again!

The Grand Lake Lodge and Spa provided me with excellent customer service and made my special day wonderful and unique!

This was a great spot for our wedding where we did both the the wedding ceremony and the reception. We loved working with the banquet coordinator who was very helpful and accommodating.

Grand Lake Lodge and Spa is absolutely beautiful! We loved it the minute we toured the area. We held our reception there outside near the pool area. The manager, Tom, was very accomodating and the food was EXCELLENT! Our event coordinator that we had worked with for 8 months decided to quit a week before our reception, but Tom stepped up and made everything wonderful. Only issue we had was that we were never told about the noise ordinance in place in the community so we had to stop everything abruptly at 11 PM, most of our guests wanted to pass a hat to keep the DJ going because we were having so much fun. All together though, Grand Lake was wonderful and I would recommend them to anyone!

My fiancé and I first met Macy of Grand Event Rentals in January 2026 at a wedding expo at the Hyatt while searching for a venue shortly after getting engaged. We were especially excited to learn she also managed Southbridge Clubhouse, as my grandparents live in the neighborhood and it felt like a perfect fit for us.



We scheduled a tour shortly after the expo, but Macy was unavailable and we were shown the venue by her assistant. The assistant had very limited knowledge and repeatedly referred us back to Macy for answers, which made the experience feel unprepared and unprofessional.

From that point forward, all communication had to be initiated by me or my fiancé. We made multiple attempts to contact Macy by both phone and email, often receiving little to no response. There was no proactive follow-up from her at any point.

As we became more serious about the venue, we requested a second tour with our parents. It took nearly a month to schedule, and during that time, our calls, texts, and emails largely went unanswered. This level of non-communication was extremely frustrating—especially considering we toured 13 other venues locally, and none demonstrated this lack of responsiveness.

At our second tour, Macy was again unavailable, and we were once again assisted by staff who could not provide detailed information. At that point, it felt like we were leading our own tour.

We also requested a draft contract prior to the second tour so we could review details with our family, but we never received it. Despite being ready to move forward and book, we received no follow-up afterward.

Seeing other weddings actively taking place at the venue while we struggled just to get basic communication was disappointing.

In a final attempt to resolve the situation, I contacted the General Manager of Grand Lake Club. Unfortunately, there was no real acknowledgment of our experience—only a question about whether we still wanted to book, with no explanation or accountability.

We were genuinely excited about this venue due to our personal connection to the neighborhood, which makes this experience even more disappointing. Based on our experience, if communication and professionalism are important to you during the wedding planning process, I would strongly encourage you to consider other options.